I have been with GoDaddy for years and have always received credit back from a product that has not been fully used When I went to cancel one of my accounts I was informed that it has to happen within days in order to get a credit back to my account I was not told this when I signed up, otherwise I would have hesitated and checked with other services like WIX or not have done such a long term
*** *** *** ***
I will give them stars, customers services dose'nt know what they are doing, if you need anything fixed or restored, you have to pay $and it takes up to week, beyond horrible company, lost alot of business because of themnever will use them again
when I got hacked, I had to close whole email address account I had to create new email address account which mean whole my information is gonei tried to call godaddy and ask for ID number so I can access my account to change my email address but they has repeatedly refused to help me solve this problems I paid dollars each year for three website and they still refuse to allow me to get my account update which prove that they are trying to steal my property from me I want this supervisor christy the time it took place is central time is pm and date is dec26th I demand that I get ID number so I can update my email address they kept changing the story about policywhen they said they can email me to confirm but I told them over time that email has been changed due to hackerthen they changed story and asked for me to let them text to me but I repeatedly told them that I am deaf and if they need confirm by number then they are required to call numbe
I signed up (monthly) for an online store I noticed different times that my online store was not working and not available online I called different times asking the problem I received different answers each time and never really resolved because it happened more times (that I knew of) The most recent phone call, the rep put me on hold and told me that it would be working again and did not tell me anything more I asked what happened and how long? No answer I told me my concern of paying for a service/product and not working I felt misrepresented and told the rep that FRAUD is a concern because my credit card was being charged for a service not working He then accused me of logging into my account and causing the problem Since I have not logged into my account in the last two weeks, I was not happy with this answer I should NOT be accused of the problem He then laughed This was unprofessional
Received several emails stating that I needed to update credit card information or service would expireI did not update information so services would expire , but was charged anywayRefuses to give refund, sorry customer serviceUnethical as can be with that billing tactic
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days
Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before
I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened
The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I had an account with GoDaddy for a few years and I cancelled all of my products in June 2015, turning off the auto-renew optionI tested my domain and it was deactivated at that timeIn Augof 2016, GoDaddy erroneously auto-renewed my accountI called on 10/10/to resolve thisThey say they would not refund months worth a product due to an arbitrary day cancellation periodThis is unreasonable and is a low-handed way to make moneyA reasonable refund would be 1/to 3/of the year
However, a much worse scenario resulted from my dispute with them and indicates seriously unethical business practicesSomehow the DATE of the auto-renew option on my account was changed to 10/10/at 1:pm (ET)I did not change this and in fact, I had not logged into my account since June of up until the time GoDaddy requested that I reset my password and log in at approximately pm ET on 10/10/The customer service representative at GoDaddy claimed I had changed the auto-renew setting myself at 1:pm when I had not! I was not even logged in at that timeSomeone at GoDaddy changed the date of the auto-renew option on my account to justify their charges to meGoDaddy can change their log files however they want to justify collecting funds from their customersThis is extremely unethical if not illegal
I have several issues with the way I’m being treated by go daddy
Regarding my web sites *** *____ ***
Number one I just got out of the hospital from being in the hospital for five days
I am on disability I live alone I have nobody else I can get money from and I only make $per month
I have spoken to over reps at go daddy who told me my expired websites would be available for renew I have spoken to over reps at go daddy who told me my expired websites would be available for renewal for my viewing for days
I was told that after days it goes into your database for another days where you have the option to restore it
I was told that since it’s a go central online account that there would not be every store fee for GO central
I changed bank accounts on the 10th of this month from one bank to another So auto payment could not go through due to that fact
I do not have the money to pay fo
I would not recommend GoDaddy to anyone! I've worked with them on several occasions because I'm a web developer and have moved many many clients away from themPlease do not get hooked into their services because they will try to suck every last penny out of you with addons that are always included in every other hosting company I've worked with!
When you call in, they don't offer to help you, rather try to get you to pay for their development team to do the work for youI feel it's time for me to write my review after having so many bad experiences with them
I was charged for a renewal without my authorizationWhen I contacted their chat support they would not cancel my services without wasting my time for mins and then referring me to their phone supportI'm giving starts because the phone support was great, but the chat support was a zero
I went to this website to start a web site There were only two ways to do it One was a web builder and one was a word press...there were no demos on what was involved in building each..You had to pay and get charged...and take your chances I was charged because I needed to get this website done When I started, this service was IMPOSSIBLE to use...nothing was intuitive and all of it was confusing I simply tried to make it work for a couple of hours I am an academic librarian and if I can't use it, my students can't I want a refund Simple as that
I purchased a company in January of who already used GoDaddy for a website and hosting When purchasing the company I was not informed the need to pay for an additional three years of website domain, hosting and migration fees to update the owner of the business until trying to change the responsible party for the website I had to pay out of my pocket that day to "migrate" the website from the past owner of the company to me Then I had to purchase software called SiteLock due to an issue with migration and files the previous owner had in storage that contained a virus Then more hosting for three years, migrating, domain fees and such = lots of money out of my pocket I wasn't expecting I had no choice I now owned the business and needed to move the website over
Here we are three months later and after getting the company information all moved over and finding a much cheaper and easier website and hosting company where they actually help you without wanting you to pa
After being autorenewed for a service that I no longer use, I called multiple days and held an exorbitant amount of time requesting a refundThe people who I dealt with were decidedly unhelpful and wasted my timeI'd like this service cancelled once and for all and I want a refund of the products that I do not use
Godaddy sent me an email for 25% off my next purchase and then refused to honor itMy purchase was made and I then contacted them to have the coupon applied...they stated that it could only be applied to MY NEXT PURCHASE after that one I had just made just minutes before
Furthermore, agent Josh M*** claimed that the code could only be used on NEW PRODUCTS and not renewals (i was renewing several domain names)Nowhere in the email I received did it state this...agent Josh M*** began to speak with an unwelcome tone and then his ostensible superior, CHRIS, made the situation worseThe irony is that GoDaddy prides itself on great customer service - that was NONEXISTENT in my interaction with them
At the end of the day, I wanted them to honor a COUPON CODE that THEY SENT ME for 25% off (and it was for a $order)...but they appear to be such a collectively GREEDY BUNCH that they held firm to the claim that it could only work on my NEXT ORDER
Tough to pick one category: customer service issues, contract, billing I spoke with a GoDaddy rep on July 11th They explained what I needed to do to move my websites (High Impact and Selection Success) from the Deluxe Hosting plan they were on to the current c-panel At that time, He also mentioned that I could move the c-panel under the TFE umbrella without having to cancel the current plan and start a new one GoDaddy was contacted to move the C-panel to the be under *** *** *** since I was shutting down the business This was just a formality since both the *** domain and the c-panel were paid through
Instead the GoDaddy representative deleted the c-panel and told us that we had to load the websites onto a new c-panel This was never our request They never asked about the sites hosted to ensure their safety Nor did they check they account to see that it was paid through
We were fortunate that the three websites hosted
In October of this year, I contacted Go Daddy to renew our domain and hostingWe have been with the company since and every year, the cost is roughly $for both of those productsThis year we had spoken with the rep regarding "Website Builder"We were considering utilizing it as we desired to not have to go through the third party who had been maintaining our siteThe Go Daddy reps (I had spoken with them on more than one occasion) had said it was a very simple program "anyone could do it as long as you could drop and drag" I was told by the rep in Octthat they had a special on website builderI would get it for about the same price as what we were paying for the regular siteHe also said I would get a FREE domain nameI told him I didn't need another domain name and he said "well, you might as well take it since it's FREEYou can just use it as a redirect" I said okOn December 1st, when I realized we were never going to be able to figure this website builder out
I purchased a domain broker service from Go Daddy I have contacted them several times to get a status on the process They never reach out and only respond with limited information if I call first I have asked for the dates/times that they have reached out to the current owner of a domain They never respond with the requested information, only that hey have reached out and made no contact I feel that this service is a scam There should be documentation regarding when outreach has been made, how outreach was made, and the outcome There should be consistent and periodic outreach, keeping the customer informed on the status/progress As far as I'm concerned, no or limited outreach has been made No reasonable communication regarding the specific activity has been provided The customer service is extremely poor It's a way for Go Daddy to collect a fee and do nothing
Customer No***
On April 7th of 2016, I called Godaddy to ensure our reserved domain would not expire and to purchase hosting I informed the GoDaddy representative that I knew little about websites, but that I had been warned by friends about fees GoDaddy charges to renew expiring domains and I wanted to secure our domain name and have it hosted He suggested I purchase a 5-year plan for $CAD which I did, and he assured me that there would be no additional charges or fees for anything over those years
I am being contacted now, not even months later, to pay a fee for renewing our domain name Please go back and review my conversations with your representative He assured me by paying this large amount upfront, there would be no charges from Godaddy for years I expect that what was discussed verbally on the phone will be provided I assume many of your customers, like myself, are not web developers and are counting on your representatives to lead us in
godaddy is allowing ***ble activity from a user named faircannacare who sell bad things to people without age of majority, they sell dangerous moldy product and set a ***ble precedent of what godaddy is all about...godaddy has responsibility to protect its users, the reader
I have been with GoDaddy for years and have always received credit back from a product that has not been fully used When I went to cancel one of my accounts I was informed that it has to happen within days in order to get a credit back to my account I was not told this when I signed up, otherwise I would have hesitated and checked with other services like WIX or not have done such a long term
*** *** *** ***
I will give them stars, customers services dose'nt know what they are doing, if you need anything fixed or restored, you have to pay $and it takes up to week, beyond horrible company, lost alot of business because of themnever will use them again
when I got hacked, I had to close whole email address account I had to create new email address account which mean whole my information is gonei tried to call godaddy and ask for ID number so I can access my account to change my email address but they has repeatedly refused to help me solve this problems I paid dollars each year for three website and they still refuse to allow me to get my account update which prove that they are trying to steal my property from me I want this supervisor christy the time it took place is central time is pm and date is dec26th I demand that I get ID number so I can update my email address they kept changing the story about policywhen they said they can email me to confirm but I told them over time that email has been changed due to hackerthen they changed story and asked for me to let them text to me but I repeatedly told them that I am deaf and if they need confirm by number then they are required to call numbe
Complete Payment Recovery continues to call and harass meI NEVER authorized any payments to be taken form my account
I signed up (monthly) for an online store I noticed different times that my online store was not working and not available online I called different times asking the problem I received different answers each time and never really resolved because it happened more times (that I knew of) The most recent phone call, the rep put me on hold and told me that it would be working again and did not tell me anything more I asked what happened and how long? No answer I told me my concern of paying for a service/product and not working I felt misrepresented and told the rep that FRAUD is a concern because my credit card was being charged for a service not working He then accused me of logging into my account and causing the problem Since I have not logged into my account in the last two weeks, I was not happy with this answer I should NOT be accused of the problem He then laughed This was unprofessional
Received several emails stating that I needed to update credit card information or service would expireI did not update information so services would expire , but was charged anywayRefuses to give refund, sorry customer serviceUnethical as can be with that billing tactic
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days
Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before
I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened
The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I had an account with GoDaddy for a few years and I cancelled all of my products in June 2015, turning off the auto-renew optionI tested my domain and it was deactivated at that timeIn Augof 2016, GoDaddy erroneously auto-renewed my accountI called on 10/10/to resolve thisThey say they would not refund months worth a product due to an arbitrary day cancellation periodThis is unreasonable and is a low-handed way to make moneyA reasonable refund would be 1/to 3/of the year
However, a much worse scenario resulted from my dispute with them and indicates seriously unethical business practicesSomehow the DATE of the auto-renew option on my account was changed to 10/10/at 1:pm (ET)I did not change this and in fact, I had not logged into my account since June of up until the time GoDaddy requested that I reset my password and log in at approximately pm ET on 10/10/The customer service representative at GoDaddy claimed I had changed the auto-renew setting myself at 1:pm when I had not! I was not even logged in at that timeSomeone at GoDaddy changed the date of the auto-renew option on my account to justify their charges to meGoDaddy can change their log files however they want to justify collecting funds from their customersThis is extremely unethical if not illegal
I have several issues with the way I’m being treated by go daddy
Regarding my web sites *** *____ ***
Number one I just got out of the hospital from being in the hospital for five days
I am on disability I live alone I have nobody else I can get money from and I only make $per month
I have spoken to over reps at go daddy who told me my expired websites would be available for renew I have spoken to over reps at go daddy who told me my expired websites would be available for renewal for my viewing for days
I was told that after days it goes into your database for another days where you have the option to restore it
I was told that since it’s a go central online account that there would not be every store fee for GO central
I changed bank accounts on the 10th of this month from one bank to another So auto payment could not go through due to that fact
I do not have the money to pay fo
I would not recommend GoDaddy to anyone! I've worked with them on several occasions because I'm a web developer and have moved many many clients away from themPlease do not get hooked into their services because they will try to suck every last penny out of you with addons that are always included in every other hosting company I've worked with!
When you call in, they don't offer to help you, rather try to get you to pay for their development team to do the work for youI feel it's time for me to write my review after having so many bad experiences with them
I was charged for a renewal without my authorizationWhen I contacted their chat support they would not cancel my services without wasting my time for mins and then referring me to their phone supportI'm giving starts because the phone support was great, but the chat support was a zero
I went to this website to start a web site There were only two ways to do it One was a web builder and one was a word press...there were no demos on what was involved in building each..You had to pay and get charged...and take your chances I was charged because I needed to get this website done When I started, this service was IMPOSSIBLE to use...nothing was intuitive and all of it was confusing I simply tried to make it work for a couple of hours I am an academic librarian and if I can't use it, my students can't I want a refund Simple as that
I purchased a company in January of who already used GoDaddy for a website and hosting When purchasing the company I was not informed the need to pay for an additional three years of website domain, hosting and migration fees to update the owner of the business until trying to change the responsible party for the website I had to pay out of my pocket that day to "migrate" the website from the past owner of the company to me Then I had to purchase software called SiteLock due to an issue with migration and files the previous owner had in storage that contained a virus Then more hosting for three years, migrating, domain fees and such = lots of money out of my pocket I wasn't expecting I had no choice I now owned the business and needed to move the website over
Here we are three months later and after getting the company information all moved over and finding a much cheaper and easier website and hosting company where they actually help you without wanting you to pa
After being autorenewed for a service that I no longer use, I called multiple days and held an exorbitant amount of time requesting a refundThe people who I dealt with were decidedly unhelpful and wasted my timeI'd like this service cancelled once and for all and I want a refund of the products that I do not use
Godaddy sent me an email for 25% off my next purchase and then refused to honor itMy purchase was made and I then contacted them to have the coupon applied...they stated that it could only be applied to MY NEXT PURCHASE after that one I had just made just minutes before
Furthermore, agent Josh M*** claimed that the code could only be used on NEW PRODUCTS and not renewals (i was renewing several domain names)Nowhere in the email I received did it state this...agent Josh M*** began to speak with an unwelcome tone and then his ostensible superior, CHRIS, made the situation worseThe irony is that GoDaddy prides itself on great customer service - that was NONEXISTENT in my interaction with them
At the end of the day, I wanted them to honor a COUPON CODE that THEY SENT ME for 25% off (and it was for a $order)...but they appear to be such a collectively GREEDY BUNCH that they held firm to the claim that it could only work on my NEXT ORDER
Tough to pick one category: customer service issues, contract, billing I spoke with a GoDaddy rep on July 11th They explained what I needed to do to move my websites (High Impact and Selection Success) from the Deluxe Hosting plan they were on to the current c-panel At that time, He also mentioned that I could move the c-panel under the TFE umbrella without having to cancel the current plan and start a new one GoDaddy was contacted to move the C-panel to the be under *** *** *** since I was shutting down the business This was just a formality since both the *** domain and the c-panel were paid through
Instead the GoDaddy representative deleted the c-panel and told us that we had to load the websites onto a new c-panel This was never our request They never asked about the sites hosted to ensure their safety Nor did they check they account to see that it was paid through
We were fortunate that the three websites hosted
In October of this year, I contacted Go Daddy to renew our domain and hostingWe have been with the company since and every year, the cost is roughly $for both of those productsThis year we had spoken with the rep regarding "Website Builder"We were considering utilizing it as we desired to not have to go through the third party who had been maintaining our siteThe Go Daddy reps (I had spoken with them on more than one occasion) had said it was a very simple program "anyone could do it as long as you could drop and drag" I was told by the rep in Octthat they had a special on website builderI would get it for about the same price as what we were paying for the regular siteHe also said I would get a FREE domain nameI told him I didn't need another domain name and he said "well, you might as well take it since it's FREEYou can just use it as a redirect" I said okOn December 1st, when I realized we were never going to be able to figure this website builder out
I purchased a domain broker service from Go Daddy I have contacted them several times to get a status on the process They never reach out and only respond with limited information if I call first I have asked for the dates/times that they have reached out to the current owner of a domain They never respond with the requested information, only that hey have reached out and made no contact I feel that this service is a scam There should be documentation regarding when outreach has been made, how outreach was made, and the outcome There should be consistent and periodic outreach, keeping the customer informed on the status/progress As far as I'm concerned, no or limited outreach has been made No reasonable communication regarding the specific activity has been provided The customer service is extremely poor It's a way for Go Daddy to collect a fee and do nothing
Customer No***
On April 7th of 2016, I called Godaddy to ensure our reserved domain would not expire and to purchase hosting I informed the GoDaddy representative that I knew little about websites, but that I had been warned by friends about fees GoDaddy charges to renew expiring domains and I wanted to secure our domain name and have it hosted He suggested I purchase a 5-year plan for $CAD which I did, and he assured me that there would be no additional charges or fees for anything over those years
I am being contacted now, not even months later, to pay a fee for renewing our domain name Please go back and review my conversations with your representative He assured me by paying this large amount upfront, there would be no charges from Godaddy for years I expect that what was discussed verbally on the phone will be provided I assume many of your customers, like myself, are not web developers and are counting on your representatives to lead us in
godaddy is allowing ***ble activity from a user named faircannacare who sell bad things to people without age of majority, they sell dangerous moldy product and set a ***ble precedent of what godaddy is all about...godaddy has responsibility to protect its users, the reader