We called GODADDY back to close our account back in because we closed the business Now years later GODADDY says they see where we called in but the account was not validated as closed So they bill us in for years of services to even though we closed the account Additionally they will not send us any documents showing the account is closed because they say there is a charge back on the account Discover Card says they ruled in the merchants favor because the merchant had my credit card number Merchant said that Discover Card is their bank and they always rule in their favor This is such a sham
I have attempted on at least different occasions to cancel my subscription with Go DaddyI created the domain of standfit.co, and never did anything with the site Go Daddy has continued charging me for this domain on an auto renewal basis, even though I didn't authorize these charges to include submitting a formal request in writing for them to cancel my accountI was in Brazil when I created the domain and am now in the U.Swhere I no longer have access to my Brazil cell phone number to complete the two-step verification processI submitted a request to Go Daddy to cancel my two-step verification by completing the forms they requested and providing my ID and they still have not canceled my account or the two-step verification process to grant me access to my accountGo Daddy has continued charging me more than the agreed upon amount and my bank account is overdrawn $250+ as a resultThere is currently another owner for my domain which indicates my domain expiredSo if i'm n
I opened a trial account with Go Daddy- Jan It was a special price trial offer The credit card I used to purchase this was used without my consent to renew Go Daddy has refused to refund meI didn't even receive a receipt for one of the charges They are not a customer friendly company I have never experienced such poor customer service
I recently received a statement from my TD Bank *** *** for a charge of $from GoDaddy.com I did not authorize this charge which was for a defunct web domain name, and the *** *** expired in and I have not used the newer one that was sent to me Neither GoDaddy.com nor TD Bank has been able to resolve this to my satisfaction
In July I hired GoDaddy to design a website for my non-profit businessWith the domain and website hosting, design and email accounts the total bill came to $It took the design team over weeks to design a website for us to reviewAfter reviewing our new site which I was expecting a glamorous site I was really disappointedit looked like a year old designed itWe made several changes only to review it a second time with little or no changes doneThey said they could go back and revise it if I wanted to pay another $plus dollarsI canceled my Word Press $179.88, WordPress Design Set up fee $less 30% and my Get Found account$Total refund should have been $on July they said it would take 3-daysOn AugI followed up on my refund to see why it had not been credited backThey GoDaddy finally credited by credit card $Leaving a balance of $
As a Godaddy customer since the late 1990s, I have many services from GodaddyI am a Pro Reseller with GodaddyWhen their phone rep solicited me to renew my Pro Reseller account between 4-weeks ago, I instructed them that I'm happy to have it renewed on scheduled for one yearThey indicated this would be noted and changedToday, I was charged for yearsI called the company to ask them to correct their errorThey refused after keeping me on hold for minutes and transferring me from one person to the nextI was not allowed to speak to a supervisorI then sent an email outlining the issue and requesting they correct their mistake and issue a refund for the years I did not requestThey again refusedThey charged me for a renewal that I clearly told them I didn't want and refused to correct this even though I called in to report their error within an hour of it occurringThis callous and deceptive behavior is completely unacceptable, especially since I've been their cust
I recently called godaddy to cancel my hosting service for *** hosting
Within days I asked them to restore my hosting service as I forgot wordpress site files
The sales guy on the other side said all files and wordpress site will be restoredThe company charged me $to restoreWhen I went to check the site, I saw none of the ftp accounts, set up or anything related to our files were restored
I spoke with a VERY rude customer support person and he said even though the sales person promised me that the file can be recovered what we have is just some database backups and that he will not provide any refund
I mentioned several times that WordPress set up is all I wanted and that's why I purchased the restore service and yet, he wont listen to me and told me I am not entitled to a refund for not keeping a promise provided by the sales guy
I have been using GoDaddy for over years now and I have many customers that I use as a pro account, with recent i
Go Daddy is simply put - a rip offThey will charge for a hosting account after canceling the domain and not having anything to hostAlso, after showing no interest in renewing the domains they still go ahead and charge for all other extras, as per them- it is a different productBut they all linked? Makes no sense Additionally they charge for a year in advance and if you try to request for refund and/or prorated charge back, they don't offer any of that past daysIt took that long alone for my amex statement to come in the mailHow you supposed to know they even charged you unless you look at the statement In addition, after agreeing to talk with the rep and setting the appointment with specific time and date to discuss the options about renewing or not, they never called back and still charge the renewalIn my opinion- that's their mistake for not honoring the appointmentBut instead, they still go ahead and renew one product but not anotherFinally, the reps- at least in the billing department, simply put- rudeThey over talk you, and even at the beginning of the call you can hear huffing and puffing, as they either don't want to be there themselves or don't have any interest to help youI had them for years and used them for other domains, and this was just the worst experience of customer service in the modern era
My husband passed awayIn my grief I have forgotten the code to have access to our accountI've contacted GoDaddy numerous times now to gain access so I can retrieve all our personal pictures we collected through the years kept on my husband's computer and some on his phoneThey told me to fill out the change form on lineThey asked for certain things and I gave them more then needed to prove who I was and also I explained in detail why I was asking for helpOur domain name will expire 12/this year, and it now the end of August I don't have much timeAnyway, I sent them my colored picture of passport, my husband's death certificate, our marriage license and all other information they asked forAnd they keep coming back with asking me to provide them with 'something new' to give themI must add; I've taken care of everything of my husband's...bills, credit cards, property, belongs, life insurance etc...and No one had an issue with me and the documents I've provided Except Go DaddyI suspect they've done something already to the domain illegally and they are stringing me along until DecemberAll I need is my hundreds of picturesI need an password and retrieve an access code from the email address connected to the domain nameThey are not helping at allCan someone help me with any thoughts? Now I'm worried that they can't even be trusted with my personal information that I've sent them like my passport!! I'm upset, sad and now worried
On the evening of Monday May 2nd, 2016, I contacted GoDaddy via their live chat as I wanted to ask them if, rather than my due date of the 5th, if I would be able to delay payment until the 12th, as my paycheque is delayed, thus making me unable to make a payment before the 12thI was connected with Brandon and he initially stated that my site would be suspended after days if there was no paymentHe then said something entirely different and said I would be fine to make a payment on the 12thThen he yet again said something different and said I would have days past the due date (which for me is the 5th.) He then said "Even if my mistake was the case..." which was not very reassuring, as he did not seem to be certain of what he was statingI requested to be transferred to a supervisor, and on the first instance of doing so he told me that there was no option to be transferred to a supervisorOn my THIRD request to speak to a supervisor, he then stated he would be happy to tran
I signed up for a domain auction membershipI had a problem with listing my domains on the website due to their website error, so I just changed my mind and decided to cancel the serviceIt is literally 5-mins after signing up for the membershipI contacted customer service, and they wouldn't refund the $
Earlier this year, we began the process of switching our website from GoDaddy, it's then web hosting platformOn December, 2017, our web hosting was renewed by GoDaddy for years (months) for a total of $or $7.99/mo
When we decided to switch from GoDaddy to another web hosting platform, the first thing I did was reach out to GoDaddy and ensure we would be able to receive the prorated refund of the unused months of the that we purchased month priorI was told "Yes, you will receive a refund for any unused months"This conversation was done over GoDaddy's Chat Interface and GoDaddy has record, and has acknowledged the existence and accuracy, of this chatAfter this chat, I switched over to a new web hosting companyThis was completed on 1/22/
weeks ago I finally got around to calling GoDaddy to fully cancel and receive the refund I was promisedAt that time, I was told that I was not eligible for a refund and I was told incorrect information during t
Hi! I have been a consumer of godaddy.com since 1) Recently, they have charged me an auto-renew on09/01/of two products that were unaware on my side 2) I have not received any notification with the amount during the time of their transaction In fact, none of my products in was with the amount of 309EurosTo charge this without proper information is unacceptableI haven't been using the products at all as I am not even aware of themTheir staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other Apparently, it is hidden with no words to trigger click such as "more information"The unclarity and invisibility of their policy means it is a trap for consumersI have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment I would love to have this resolved as soon as possible
GoDaddy.com gave out my contact information including email address and phone number to people or organizations that scam/spamI created a new email address and got a new phone specifically for my business, I had each sitting unused for around a month prior to registering a domain through GoDaddyAs soon as I registered my domain I began getting automated calls purporting to be the IRS, getting calls about registering my domain for SEO, calls about building a websiteAlong with these my otherwise empty inbox began receiving numerous unsolicited spam emails
I paid to renew a domain I own for two years
I was billed twice for this transaction
I was charged for two transactions at each
I contacted Godaddy who promised to refund the second charge of for additional years of registration that was not requested or authorized
after days with no refund, I asked my bank to revoke the paymenti supplied them with screen shots of the promised refund and billing information showing the double billing
Without contacting me, Godaddy Cancelled the registration of my domain, despite the fact it was valid, registered for two years from the first payment
I was contacted by a client saying my website was no longer in existence and because of that the board of is association chose another contactor
I contacted godaddy who told me I had to pay an fee to get my site back on, despite the fact the registration was valid and never should have been cancelled as the first transaction of was valid and had no i
I had a *** discount program that was giving me a pretty good discount with GodaddySomeone who works at Godaddy removed this discount program without my knowledge or permissionI noticed my prices had jumped substantially
My American express card was charged
02/15/GODADDY.COM
###-###-#### AZ
###-###-####
$
02/16/GODADDY.COM
###-###-#### AZ
###-###-####
$
02/17/GODADDY.COM
###-###-#### AZ
###-###-####
$
I did not authorize the charges and asked my credit card company to investigateGODADDY claims the policy auto renews after a year and sent me email which I never receivedEven if I received email, it does not give them permission to charge me for a service again unless I indicate it is ok to charge my card again and agree that I want the service
They refuse to refund my money even now because they say it is past their cancellation periodThey want to charge me for a service I dont want and did not authorize and the service is for one yearSO how come they cannot refund my money if I have not used up year of their forced service? I want a total refund of everything they charged me asap
On September 20, I paid Go Daddy approximately $to build my website from my existing content on my current websiteI was told by Garrett D*** that my new website could be up and running in a weekIt is now Novemeber 1, and I my website is not finishedI understand there can be delays with this type of thingHowever; on October 20, I was in contact with them because the latest edition of my website was completely wrongThey left out pages and changed images to incorrecct onesThis was an error on the part of the godaddy teamI have sent emails to rectify the situation and still have had no response from themI am now out approximately $and have no new active website weeks laterI have called and emailed and no one from godaddy will respond
Company's claiming that they work with GODaddy LLCemailing me on my personal email from the following domains soliciting services that they should not be soliciting after I have emailed them multiple times with a cease and decist letter
The Domains Are As Follows:
***
Emails Come almost daily from this domain and I do not appreciate it
I was charged $for an annual service I disputed through my bank and because my bank sent the chargeback dispute through as fraud, my service was cancelled at godaddy and no refund provided godaddy now has all of my money for services that will not be provided
We called GODADDY back to close our account back in because we closed the business Now years later GODADDY says they see where we called in but the account was not validated as closed So they bill us in for years of services to even though we closed the account Additionally they will not send us any documents showing the account is closed because they say there is a charge back on the account Discover Card says they ruled in the merchants favor because the merchant had my credit card number Merchant said that Discover Card is their bank and they always rule in their favor This is such a sham
I have attempted on at least different occasions to cancel my subscription with Go DaddyI created the domain of standfit.co, and never did anything with the site Go Daddy has continued charging me for this domain on an auto renewal basis, even though I didn't authorize these charges to include submitting a formal request in writing for them to cancel my accountI was in Brazil when I created the domain and am now in the U.Swhere I no longer have access to my Brazil cell phone number to complete the two-step verification processI submitted a request to Go Daddy to cancel my two-step verification by completing the forms they requested and providing my ID and they still have not canceled my account or the two-step verification process to grant me access to my accountGo Daddy has continued charging me more than the agreed upon amount and my bank account is overdrawn $250+ as a resultThere is currently another owner for my domain which indicates my domain expiredSo if i'm n
I opened a trial account with Go Daddy- Jan It was a special price trial offer The credit card I used to purchase this was used without my consent to renew Go Daddy has refused to refund meI didn't even receive a receipt for one of the charges They are not a customer friendly company I have never experienced such poor customer service
I recently received a statement from my TD Bank *** *** for a charge of $from GoDaddy.com I did not authorize this charge which was for a defunct web domain name, and the *** *** expired in and I have not used the newer one that was sent to me Neither GoDaddy.com nor TD Bank has been able to resolve this to my satisfaction
In July I hired GoDaddy to design a website for my non-profit businessWith the domain and website hosting, design and email accounts the total bill came to $It took the design team over weeks to design a website for us to reviewAfter reviewing our new site which I was expecting a glamorous site I was really disappointedit looked like a year old designed itWe made several changes only to review it a second time with little or no changes doneThey said they could go back and revise it if I wanted to pay another $plus dollarsI canceled my Word Press $179.88, WordPress Design Set up fee $less 30% and my Get Found account$Total refund should have been $on July they said it would take 3-daysOn AugI followed up on my refund to see why it had not been credited backThey GoDaddy finally credited by credit card $Leaving a balance of $
As a Godaddy customer since the late 1990s, I have many services from GodaddyI am a Pro Reseller with GodaddyWhen their phone rep solicited me to renew my Pro Reseller account between 4-weeks ago, I instructed them that I'm happy to have it renewed on scheduled for one yearThey indicated this would be noted and changedToday, I was charged for yearsI called the company to ask them to correct their errorThey refused after keeping me on hold for minutes and transferring me from one person to the nextI was not allowed to speak to a supervisorI then sent an email outlining the issue and requesting they correct their mistake and issue a refund for the years I did not requestThey again refusedThey charged me for a renewal that I clearly told them I didn't want and refused to correct this even though I called in to report their error within an hour of it occurringThis callous and deceptive behavior is completely unacceptable, especially since I've been their cust
I recently called godaddy to cancel my hosting service for *** hosting
Within days I asked them to restore my hosting service as I forgot wordpress site files
The sales guy on the other side said all files and wordpress site will be restoredThe company charged me $to restoreWhen I went to check the site, I saw none of the ftp accounts, set up or anything related to our files were restored
I spoke with a VERY rude customer support person and he said even though the sales person promised me that the file can be recovered what we have is just some database backups and that he will not provide any refund
I mentioned several times that WordPress set up is all I wanted and that's why I purchased the restore service and yet, he wont listen to me and told me I am not entitled to a refund for not keeping a promise provided by the sales guy
I have been using GoDaddy for over years now and I have many customers that I use as a pro account, with recent i
Go Daddy is simply put - a rip offThey will charge for a hosting account after canceling the domain and not having anything to hostAlso, after showing no interest in renewing the domains they still go ahead and charge for all other extras, as per them- it is a different productBut they all linked? Makes no sense Additionally they charge for a year in advance and if you try to request for refund and/or prorated charge back, they don't offer any of that past daysIt took that long alone for my amex statement to come in the mailHow you supposed to know they even charged you unless you look at the statement In addition, after agreeing to talk with the rep and setting the appointment with specific time and date to discuss the options about renewing or not, they never called back and still charge the renewalIn my opinion- that's their mistake for not honoring the appointmentBut instead, they still go ahead and renew one product but not anotherFinally, the reps- at least in the billing department, simply put- rudeThey over talk you, and even at the beginning of the call you can hear huffing and puffing, as they either don't want to be there themselves or don't have any interest to help youI had them for years and used them for other domains, and this was just the worst experience of customer service in the modern era
My husband passed awayIn my grief I have forgotten the code to have access to our accountI've contacted GoDaddy numerous times now to gain access so I can retrieve all our personal pictures we collected through the years kept on my husband's computer and some on his phoneThey told me to fill out the change form on lineThey asked for certain things and I gave them more then needed to prove who I was and also I explained in detail why I was asking for helpOur domain name will expire 12/this year, and it now the end of August I don't have much timeAnyway, I sent them my colored picture of passport, my husband's death certificate, our marriage license and all other information they asked forAnd they keep coming back with asking me to provide them with 'something new' to give themI must add; I've taken care of everything of my husband's...bills, credit cards, property, belongs, life insurance etc...and No one had an issue with me and the documents I've provided Except Go DaddyI suspect they've done something already to the domain illegally and they are stringing me along until DecemberAll I need is my hundreds of picturesI need an password and retrieve an access code from the email address connected to the domain nameThey are not helping at allCan someone help me with any thoughts? Now I'm worried that they can't even be trusted with my personal information that I've sent them like my passport!! I'm upset, sad and now worried
On the evening of Monday May 2nd, 2016, I contacted GoDaddy via their live chat as I wanted to ask them if, rather than my due date of the 5th, if I would be able to delay payment until the 12th, as my paycheque is delayed, thus making me unable to make a payment before the 12thI was connected with Brandon and he initially stated that my site would be suspended after days if there was no paymentHe then said something entirely different and said I would be fine to make a payment on the 12thThen he yet again said something different and said I would have days past the due date (which for me is the 5th.) He then said "Even if my mistake was the case..." which was not very reassuring, as he did not seem to be certain of what he was statingI requested to be transferred to a supervisor, and on the first instance of doing so he told me that there was no option to be transferred to a supervisorOn my THIRD request to speak to a supervisor, he then stated he would be happy to tran
I signed up for a domain auction membershipI had a problem with listing my domains on the website due to their website error, so I just changed my mind and decided to cancel the serviceIt is literally 5-mins after signing up for the membershipI contacted customer service, and they wouldn't refund the $
Earlier this year, we began the process of switching our website from GoDaddy, it's then web hosting platformOn December, 2017, our web hosting was renewed by GoDaddy for years (months) for a total of $or $7.99/mo
When we decided to switch from GoDaddy to another web hosting platform, the first thing I did was reach out to GoDaddy and ensure we would be able to receive the prorated refund of the unused months of the that we purchased month priorI was told "Yes, you will receive a refund for any unused months"This conversation was done over GoDaddy's Chat Interface and GoDaddy has record, and has acknowledged the existence and accuracy, of this chatAfter this chat, I switched over to a new web hosting companyThis was completed on 1/22/
weeks ago I finally got around to calling GoDaddy to fully cancel and receive the refund I was promisedAt that time, I was told that I was not eligible for a refund and I was told incorrect information during t
Hi! I have been a consumer of godaddy.com since 1) Recently, they have charged me an auto-renew on09/01/of two products that were unaware on my side 2) I have not received any notification with the amount during the time of their transaction In fact, none of my products in was with the amount of 309EurosTo charge this without proper information is unacceptableI haven't been using the products at all as I am not even aware of themTheir staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other Apparently, it is hidden with no words to trigger click such as "more information"The unclarity and invisibility of their policy means it is a trap for consumersI have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment I would love to have this resolved as soon as possible
GoDaddy.com gave out my contact information including email address and phone number to people or organizations that scam/spamI created a new email address and got a new phone specifically for my business, I had each sitting unused for around a month prior to registering a domain through GoDaddyAs soon as I registered my domain I began getting automated calls purporting to be the IRS, getting calls about registering my domain for SEO, calls about building a websiteAlong with these my otherwise empty inbox began receiving numerous unsolicited spam emails
I paid to renew a domain I own for two years
I was billed twice for this transaction
I was charged for two transactions at each
I contacted Godaddy who promised to refund the second charge of for additional years of registration that was not requested or authorized
after days with no refund, I asked my bank to revoke the paymenti supplied them with screen shots of the promised refund and billing information showing the double billing
Without contacting me, Godaddy Cancelled the registration of my domain, despite the fact it was valid, registered for two years from the first payment
I was contacted by a client saying my website was no longer in existence and because of that the board of is association chose another contactor
I contacted godaddy who told me I had to pay an fee to get my site back on, despite the fact the registration was valid and never should have been cancelled as the first transaction of was valid and had no i
I had a *** discount program that was giving me a pretty good discount with GodaddySomeone who works at Godaddy removed this discount program without my knowledge or permissionI noticed my prices had jumped substantially
My American express card was charged
02/15/GODADDY.COM
###-###-#### AZ
###-###-####
$
02/16/GODADDY.COM
###-###-#### AZ
###-###-####
$
02/17/GODADDY.COM
###-###-#### AZ
###-###-####
$
I did not authorize the charges and asked my credit card company to investigateGODADDY claims the policy auto renews after a year and sent me email which I never receivedEven if I received email, it does not give them permission to charge me for a service again unless I indicate it is ok to charge my card again and agree that I want the service
They refuse to refund my money even now because they say it is past their cancellation periodThey want to charge me for a service I dont want and did not authorize and the service is for one yearSO how come they cannot refund my money if I have not used up year of their forced service? I want a total refund of everything they charged me asap
On September 20, I paid Go Daddy approximately $to build my website from my existing content on my current websiteI was told by Garrett D*** that my new website could be up and running in a weekIt is now Novemeber 1, and I my website is not finishedI understand there can be delays with this type of thingHowever; on October 20, I was in contact with them because the latest edition of my website was completely wrongThey left out pages and changed images to incorrecct onesThis was an error on the part of the godaddy teamI have sent emails to rectify the situation and still have had no response from themI am now out approximately $and have no new active website weeks laterI have called and emailed and no one from godaddy will respond
Company's claiming that they work with GODaddy LLCemailing me on my personal email from the following domains soliciting services that they should not be soliciting after I have emailed them multiple times with a cease and decist letter
The Domains Are As Follows:
***
Emails Come almost daily from this domain and I do not appreciate it
I was charged $for an annual service I disputed through my bank and because my bank sent the chargeback dispute through as fraud, my service was cancelled at godaddy and no refund provided godaddy now has all of my money for services that will not be provided