I'm almost up for my Domain renewal, and NOWHERE on their site can you access your renewal rate I have searched high and low, and cannot find it anywhere I'm so frustrated, this should 100% be information on the front page, or AT LEAST under "manage domain." This makes me not trust the company that I have been with for two years Get with the program and show this to your customers before the "Auto Renew" for an unknown amount hits their account I have no idea if it's $or $1,000, but I'm pissed I don't want to lose my website, but this is information that a company needs to provide, in plain site, or at least a place that's easily accessible I hope the Revdex.com investigates this, it's ridiculous in for this to even be allowed I would like someone to get back to me ASAP with information
I purchased a domain from GoDaddy.com Along with the domain name, I purchased a Web Hosting Plan The original plan I purchased didn't have the capabilities I needed for the type of business I am operating (it is an Affiliate sales site that specializes in Flowers), so I spoke with the GoDaddy sales team and they encouraged me to upgrade to a Premium Business Plan This plan includes access to a Mobile App that produces the site in a way that is frendly to Mobile users
Sometime during the first week of January I began to experience issues with the siteI would find hidden images embedded in my site that I didn't put in I tried deleting them, but they seemed to never end, so I contacted GoDaddy to find out what was happenngor if I was doing something to cause these issues
First I was told they had done a software upgrade and were having issues, but the problems would be resolved soon They explained that the images would go away, but that there were so many, they had
In July 2016, I purchased a year web hosting plan for my wordpress website In May 2017, I added a year SSL plan In May 2018, GoDaddy parked my domain for no reason, which took down my entire site It took phone calls and 16+ hours to bring my website back up In that time, I lost ad revenue, affiliate income, and all my social proof I worked hard over the years to achieve
When I moved to a new, more reliable and supportive hosting company, I requested a pro-rated refund for the remaining years of hosting and year of SSL I was told it is their policy not to provide any refunds It took hours for me to research their refund policy to find that you have days from initial purchase to receive a refund for future services
So, as it sits, I'm out roughly $because GoDaddy apparently believes they can retain money for future services just because you don't have issues within days? I'm still trying to figure out how they can keep money for services that wil
After buying a domain name and additional services for a year, I had my domain ownership ended and my services cut shortThe original agreement was entered into on 4/16/The domain name and services I purchased were ended on 3/8/
I called godaddy to try and resolve this issueI was told since the domain name I purchased was bought at auction, I would have to pay for all past due debts on the domain name that the previous owner incurred
I was never given notice of this issue prior to purchase or at the time of purchaseI first learned of this issue, on 3/25/2016, when I called godaddy to ask why my domain ownership and services were cut short
After being given the above reason, I informed godaddy that I was never given notice of having to make the previous owner's payment in arrears
Furthermore, the emailed receipts I have of the order state I purchased the domain and a years worth of services beginning on 4/16/Thus, my contract was supposed to be com
Go Daddy hosts my website ***On August 15, I called asking for assistance since the site is in *** *** formatI have the calls recorded and the printouts of the chatsI was first told they could do all handling of the service under Deluxe Managed *** *** $299.40, I purchased itLater that day when they could not successfully get the site moved over, they then told me I needed Ultimate Managed *** *** $I purchased itAfter that they still could not get the site up and runningI tried to resolve it many timesEventually I changed to a new company called American CreativeThey offer the services and have finally gotten the site up and runningI called to cancel my service and was shocked to find out I do not get a refund because they have a hidden days ruleThis rule doesn't appear to be published anywhere, nor was it told to me when I was making my purchase, yet they produced in seconds when they were enforcing itMy issue i
Go Daddy repossessed a domain Take it gamescom and Take it games.net They said the bank charged it back. I had proof twice the bank did not charge it back. They will not release my name. I charged back a duplicate charge on *** and ***. They took my money and will not release my name unless I pay for the additional year on instructional writers that their system put in as a duplicate.
Below my bank responded to my request of the the charge back Go Daddy stated there were two charges.. But there was one $chargeback-duplicate for system error for *** and .net for duplicate and a $hosting chargeback that was a bank mistake that I paid so they got their money My account is active. I have worked with a billing supervisor *** but the chargeback team will not acknowledge the info from the bank. They also have not noted my account of
I have a charge on my bank account for $and from DNH*GODADDY.COM 04-*** AZ BB&T CHECK CARD RECURRING PYMTI already talk to them and they have not be able to help meI have never authorized this chargeI don't know why are they charging me This is really a security loophole in godaddy, I am very upset because I laid my trust keeping my credit card details in my godaddy account
I had a one year plan with Go Daddy for a websiteThe plan was to expire January In November of 2017, Go Daddy contacted me and informed me that my plan would expire in JanuaryThey offered me a new plan with extra features for a special price "Black Friday pricing"I was told the plan would work with addition to my current planThus, giving me an additional years
January 1, I called in to request a refund and cancel my site as I had to close my businessGo Daddy reps informed me that I was a week too late to request a refund, I had to request it by December 24, 2017, as a request had to be made within days
Simple math dictates that if a plan starts on January 5, 2018, days would give me until February of But, apparently, Go Daddy started my new plan in November of 2017, BEFORE my original plan was even concluded
They started my new year plan, months before my original first year was even upThey forfeited almost months of my original pl
The GoDaddy website appears to be practicing Bait and Switch Their homepage list new domains costing $but there is no way to get this price For example at the top of their home page you can type in a domain name and search On the next page, if the .com domain is available, it says you can purchase it for $0.99* for the first year If you scroll down the page the asterisk says "Plus $ICANN fee" and nothing else But when you actually try to check out you cannot get that price, the lowest price is $ To get the $price you must sign up for multiple years and then the FIRST year is $ This is not mentioned in the asterisk or special notes In fact here is the current text in the asterisk as of 10/28/1pm EST:
"* Plus ICANN fee of $per domain per year for certain TLDs
Sale/introductory pricing valid for the initial purchase term onlyProduct renewal pricing subject to change
Products will automatically renew until cancelledYou may turn off
In 2012, I reserved a domain name with GoDaddy related to a business I was openingAt the time, I selected auto renewalThe business closed in early On 8/4/2017, I received email notice from GoDaddy of the auto renewalI immediately tried to reply to decline authorization, but the email was a DoNotReplyI tried to log into my account to cancel, but I did not have either my username or passwordI called *** to dispute the charge, explaining the unsuccessful actions I had taken to try to reach to GoDaddy*** couldn't initiate a dispute for a pending charge, but I initiated a dispute the same day the charge postedOn 8/11/2017, I received notice from *** that GoDaddy verified the chargeI called GoDaddy to inquire about cancellation of the charge since I did not need or want the domain name.The GoDaddy rep verified my identity by seeking last digits of credit card number to which the charge was made However, GoDaddy refused to remove charge, telling me that I had mis
I have been a GoDaddy customer for a few months now during that time my site has often gone offline a couple times per day but more importantly it loads very slow
My website is *** and when I call in the customer service reps say everything looks fine but the thing is I wait on hold often ten minutes and so the site is backup by the time I reach someoneToday one rep said they cannot troubleshoot something if the issue is not currently happening
I work in IT and have worked in the hosting industry so I know this is patently the truth is they can look at server logs to diagnose why my site is going offlineSites do not just go offline without their being a cause and server logs would let them diagnose
Anyways I did not have these issues with my site when hosted with a competitor and feel like I am not getting the service I paid for when my site slows down or is unreachable a few times per day on most daysThis impacts my business and makes
Godaddy defaulted to automatically renew my annual hosting package and charged me $when I didn't consentI found out they illegally charged meI've tried calling numerous times during the day window but was never able to get through to a human representative
When trying to reach them through online chat, they conveniently do not have a category for billing
They charged me for an entire year without my consent What they are doing is absolutely criminal and illegal
I was finally able to connect to a human on the 32nd dayGodaddy and the billing department (Keith, Elliot and Andrew) refused to refund the illegally renewed purchase and stated they were restricted by Godaddy policy becasue they only issue annual refunds on year hosting packages after days
Nevertheless, I stand that Godaddy is unethical and commits illegal business transactions for the charges of year services without consent and refusal for partial refund which is hidden and obstructed through their poor user interface, hidden and deceptive language and unavailability through phone calls and online chat support
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
My credit card was charged in auto-renewal I had forgotten about the account I had signed up for years prior I am a stay at home mom who cannot afford this so I cancelled the very next day They claim of you cancel within days you will get a refund I waited a few days for the refund to show (I canceled over a holiday weekend) When I did not see a refund, I called to inquire if they needed my credit card Apparently I should have called to cancel and I was now outside the days I was not informed this when I cancelled, and only received an email to verify the cancellation
I was billed twice for a service They would not refund the double payment, they would only give me an extra year of service This is more expensive than buying years of service I was told that they would take away my domain names if I was to get a refund of the double billing I only wanted to renew for one year, not they overbilled and then threatened me with losing my domains because they will not take time off I waited on line for a supervisor for an hour and then I was told that they could not let me hold any longer and hung up on me Ryan from billing told us that he would escalate but had no supervisor that could talk to us and that customer service could not be provided All I wanted was a refund for a double payment I have been with this company for a very long time and they call me all the time to see if I need new products, but have no one to help me when I am double billed This is a scam!!!
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
After haven solicited the services for the hosting of my foundation's website www.achancetogive.com from GoDaddy for approximately years, I lost my services due to expired paymentdays after the expiration date, I contacted GoDaddy through the customer service number provided on their website on Wednesday, August, 15,at approximately 20Heastern timeAn individually who only identified himself as Kelly, attempted to help me by offering to further sell a products which included a restoration fee of $and discounted $fee for the yearly service as he statedThis individually who categorically refused to either fully identify who he was or provide me with an operation ID number clearly made known to me that, there is nothing he can do to further help if I didn't pay the amount of money that he was requesting from meDespite my plea for him to return my website information so that I may take my business somewhere elseI then requested to talk to a manager; at this po
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
In the process of having one issue with GoDaddy, I then encountered a secondI received a notice that a certain domain was going to expire, one I have had since I made numerous attempts to login to my account and renew, but was repeatedly unable to get the private registration out of my cartDuring each of these attempts, which I'm sure you can see in my login history, I attempted to "chat" GoDaddy and was unsuccessfulChat was unavailableI made two attempts, on separate dates to call GoDaddy and the wait time was over minutesToday I called again because my domain showed as available by auction for $I was still forced to pay an $recovery fee to ensure that no one came in and purchased the domainThere were no bids on the domainThere are also ZERO Google results for the wording in the domain that do not trace back to me, so a pretty good chance that no one would bid, but no ability to know for sureI told *** at GoDaddy that this felt very much like a scam b
I'm almost up for my Domain renewal, and NOWHERE on their site can you access your renewal rate I have searched high and low, and cannot find it anywhere I'm so frustrated, this should 100% be information on the front page, or AT LEAST under "manage domain." This makes me not trust the company that I have been with for two years Get with the program and show this to your customers before the "Auto Renew" for an unknown amount hits their account I have no idea if it's $or $1,000, but I'm pissed I don't want to lose my website, but this is information that a company needs to provide, in plain site, or at least a place that's easily accessible I hope the Revdex.com investigates this, it's ridiculous in for this to even be allowed I would like someone to get back to me ASAP with information
I purchased a domain from GoDaddy.com Along with the domain name, I purchased a Web Hosting Plan The original plan I purchased didn't have the capabilities I needed for the type of business I am operating (it is an Affiliate sales site that specializes in Flowers), so I spoke with the GoDaddy sales team and they encouraged me to upgrade to a Premium Business Plan This plan includes access to a Mobile App that produces the site in a way that is frendly to Mobile users
Sometime during the first week of January I began to experience issues with the siteI would find hidden images embedded in my site that I didn't put in I tried deleting them, but they seemed to never end, so I contacted GoDaddy to find out what was happenngor if I was doing something to cause these issues
First I was told they had done a software upgrade and were having issues, but the problems would be resolved soon They explained that the images would go away, but that there were so many, they had
In July 2016, I purchased a year web hosting plan for my wordpress website In May 2017, I added a year SSL plan In May 2018, GoDaddy parked my domain for no reason, which took down my entire site It took phone calls and 16+ hours to bring my website back up In that time, I lost ad revenue, affiliate income, and all my social proof I worked hard over the years to achieve
When I moved to a new, more reliable and supportive hosting company, I requested a pro-rated refund for the remaining years of hosting and year of SSL I was told it is their policy not to provide any refunds It took hours for me to research their refund policy to find that you have days from initial purchase to receive a refund for future services
So, as it sits, I'm out roughly $because GoDaddy apparently believes they can retain money for future services just because you don't have issues within days? I'm still trying to figure out how they can keep money for services that wil
After buying a domain name and additional services for a year, I had my domain ownership ended and my services cut shortThe original agreement was entered into on 4/16/The domain name and services I purchased were ended on 3/8/
I called godaddy to try and resolve this issueI was told since the domain name I purchased was bought at auction, I would have to pay for all past due debts on the domain name that the previous owner incurred
I was never given notice of this issue prior to purchase or at the time of purchaseI first learned of this issue, on 3/25/2016, when I called godaddy to ask why my domain ownership and services were cut short
After being given the above reason, I informed godaddy that I was never given notice of having to make the previous owner's payment in arrears
Furthermore, the emailed receipts I have of the order state I purchased the domain and a years worth of services beginning on 4/16/Thus, my contract was supposed to be com
Go Daddy hosts my website ***On August 15, I called asking for assistance since the site is in *** *** formatI have the calls recorded and the printouts of the chatsI was first told they could do all handling of the service under Deluxe Managed *** *** $299.40, I purchased itLater that day when they could not successfully get the site moved over, they then told me I needed Ultimate Managed *** *** $I purchased itAfter that they still could not get the site up and runningI tried to resolve it many timesEventually I changed to a new company called American CreativeThey offer the services and have finally gotten the site up and runningI called to cancel my service and was shocked to find out I do not get a refund because they have a hidden days ruleThis rule doesn't appear to be published anywhere, nor was it told to me when I was making my purchase, yet they produced in seconds when they were enforcing itMy issue i
Go Daddy repossessed a domain Take it gamescom and Take it games.net They said the bank charged it back. I had proof twice the bank did not charge it back. They will not release my name. I charged back a duplicate charge on *** and ***. They took my money and will not release my name unless I pay for the additional year on instructional writers that their system put in as a duplicate.
Below my bank responded to my request of the the charge back Go Daddy stated there were two charges.. But there was one $chargeback-duplicate for system error for *** and .net for duplicate and a $hosting chargeback that was a bank mistake that I paid so they got their money My account is active. I have worked with a billing supervisor *** but the chargeback team will not acknowledge the info from the bank. They also have not noted my account of
I have a charge on my bank account for $and from DNH*GODADDY.COM 04-*** AZ BB&T CHECK CARD RECURRING PYMTI already talk to them and they have not be able to help meI have never authorized this chargeI don't know why are they charging me This is really a security loophole in godaddy, I am very upset because I laid my trust keeping my credit card details in my godaddy account
I had a one year plan with Go Daddy for a websiteThe plan was to expire January In November of 2017, Go Daddy contacted me and informed me that my plan would expire in JanuaryThey offered me a new plan with extra features for a special price "Black Friday pricing"I was told the plan would work with addition to my current planThus, giving me an additional years
January 1, I called in to request a refund and cancel my site as I had to close my businessGo Daddy reps informed me that I was a week too late to request a refund, I had to request it by December 24, 2017, as a request had to be made within days
Simple math dictates that if a plan starts on January 5, 2018, days would give me until February of But, apparently, Go Daddy started my new plan in November of 2017, BEFORE my original plan was even concluded
They started my new year plan, months before my original first year was even upThey forfeited almost months of my original pl
The GoDaddy website appears to be practicing Bait and Switch Their homepage list new domains costing $but there is no way to get this price For example at the top of their home page you can type in a domain name and search On the next page, if the .com domain is available, it says you can purchase it for $0.99* for the first year If you scroll down the page the asterisk says "Plus $ICANN fee" and nothing else But when you actually try to check out you cannot get that price, the lowest price is $ To get the $price you must sign up for multiple years and then the FIRST year is $ This is not mentioned in the asterisk or special notes In fact here is the current text in the asterisk as of 10/28/1pm EST:
"* Plus ICANN fee of $per domain per year for certain TLDs
Sale/introductory pricing valid for the initial purchase term onlyProduct renewal pricing subject to change
Products will automatically renew until cancelledYou may turn off
In 2012, I reserved a domain name with GoDaddy related to a business I was openingAt the time, I selected auto renewalThe business closed in early On 8/4/2017, I received email notice from GoDaddy of the auto renewalI immediately tried to reply to decline authorization, but the email was a DoNotReplyI tried to log into my account to cancel, but I did not have either my username or passwordI called *** to dispute the charge, explaining the unsuccessful actions I had taken to try to reach to GoDaddy*** couldn't initiate a dispute for a pending charge, but I initiated a dispute the same day the charge postedOn 8/11/2017, I received notice from *** that GoDaddy verified the chargeI called GoDaddy to inquire about cancellation of the charge since I did not need or want the domain name.The GoDaddy rep verified my identity by seeking last digits of credit card number to which the charge was made However, GoDaddy refused to remove charge, telling me that I had mis
I have been a GoDaddy customer for a few months now during that time my site has often gone offline a couple times per day but more importantly it loads very slow
My website is *** and when I call in the customer service reps say everything looks fine but the thing is I wait on hold often ten minutes and so the site is backup by the time I reach someoneToday one rep said they cannot troubleshoot something if the issue is not currently happening
I work in IT and have worked in the hosting industry so I know this is patently the truth is they can look at server logs to diagnose why my site is going offlineSites do not just go offline without their being a cause and server logs would let them diagnose
Anyways I did not have these issues with my site when hosted with a competitor and feel like I am not getting the service I paid for when my site slows down or is unreachable a few times per day on most daysThis impacts my business and makes
I was billed to sell a domain name on their website, but they did not list my website and refuse to refund my money for the listing
Godaddy defaulted to automatically renew my annual hosting package and charged me $when I didn't consentI found out they illegally charged meI've tried calling numerous times during the day window but was never able to get through to a human representative
When trying to reach them through online chat, they conveniently do not have a category for billing
They charged me for an entire year without my consent What they are doing is absolutely criminal and illegal
I was finally able to connect to a human on the 32nd dayGodaddy and the billing department (Keith, Elliot and Andrew) refused to refund the illegally renewed purchase and stated they were restricted by Godaddy policy becasue they only issue annual refunds on year hosting packages after days
Nevertheless, I stand that Godaddy is unethical and commits illegal business transactions for the charges of year services without consent and refusal for partial refund which is hidden and obstructed through their poor user interface, hidden and deceptive language and unavailability through phone calls and online chat support
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
My credit card was charged in auto-renewal I had forgotten about the account I had signed up for years prior I am a stay at home mom who cannot afford this so I cancelled the very next day They claim of you cancel within days you will get a refund I waited a few days for the refund to show (I canceled over a holiday weekend) When I did not see a refund, I called to inquire if they needed my credit card Apparently I should have called to cancel and I was now outside the days I was not informed this when I cancelled, and only received an email to verify the cancellation
I was billed twice for a service They would not refund the double payment, they would only give me an extra year of service This is more expensive than buying years of service I was told that they would take away my domain names if I was to get a refund of the double billing I only wanted to renew for one year, not they overbilled and then threatened me with losing my domains because they will not take time off I waited on line for a supervisor for an hour and then I was told that they could not let me hold any longer and hung up on me Ryan from billing told us that he would escalate but had no supervisor that could talk to us and that customer service could not be provided All I wanted was a refund for a double payment I have been with this company for a very long time and they call me all the time to see if I need new products, but have no one to help me when I am double billed This is a scam!!!
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
After haven solicited the services for the hosting of my foundation's website www.achancetogive.com from GoDaddy for approximately years, I lost my services due to expired paymentdays after the expiration date, I contacted GoDaddy through the customer service number provided on their website on Wednesday, August, 15,at approximately 20Heastern timeAn individually who only identified himself as Kelly, attempted to help me by offering to further sell a products which included a restoration fee of $and discounted $fee for the yearly service as he statedThis individually who categorically refused to either fully identify who he was or provide me with an operation ID number clearly made known to me that, there is nothing he can do to further help if I didn't pay the amount of money that he was requesting from meDespite my plea for him to return my website information so that I may take my business somewhere elseI then requested to talk to a manager; at this po
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
In the process of having one issue with GoDaddy, I then encountered a secondI received a notice that a certain domain was going to expire, one I have had since I made numerous attempts to login to my account and renew, but was repeatedly unable to get the private registration out of my cartDuring each of these attempts, which I'm sure you can see in my login history, I attempted to "chat" GoDaddy and was unsuccessfulChat was unavailableI made two attempts, on separate dates to call GoDaddy and the wait time was over minutesToday I called again because my domain showed as available by auction for $I was still forced to pay an $recovery fee to ensure that no one came in and purchased the domainThere were no bids on the domainThere are also ZERO Google results for the wording in the domain that do not trace back to me, so a pretty good chance that no one would bid, but no ability to know for sureI told *** at GoDaddy that this felt very much like a scam b