Have a server plan with this company and have had nothing but issues I spent days addressing issues last weekend which they refused to address Supervisors would not get on the phone to assist other than thru another party to offer discounts due to the issues that are still to be resolved I have emailed my primary contact and still have not heard back from them I emailed sales, support, webmaster and anyone/everyone that I could along with phone calls I also have an open ticket for unresolved portion of the issues that still exist today
Hi! I have been a consumer of godaddy.com since 1) Recently, they have charged me an auto-renew on09/01/of two products that were unaware on my side 2) I have not received any notification with the amount during the time of their transaction In fact, none of my products in was with the amount of 309EurosTo charge this without proper information is unacceptableI haven't been using the products at all as I am not even aware of themTheir staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other Apparently, it is hidden with no words to trigger click such as "more information"The unclarity and invisibility of their policy means it is a trap for consumersI have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment I would love to have this resolved as soon as possible
On Thu 08-24, I purchased a Domain Name and web hosting for one year for $dollars with godaddy, They took the money from my credit card and gave access to the service
Client: ***
User: ***
security number: ***
Next day, the security service locked me out for security doubts about credit card ownership and asked me for my ID
I sent them my national ID from Costa Rica and as they do not like it, are refusing to remove the restricion
So they took my money but are not providing the service I paid for
Earlier this year, we began the process of switching our website from GoDaddy, it's then web hosting platformOn December, 2017, our web hosting was renewed by GoDaddy for years (months) for a total of $or $7.99/mo
When we decided to switch from GoDaddy to another web hosting platform, the first thing I did was reach out to GoDaddy and ensure we would be able to receive the prorated refund of the unused months of the that we purchased month priorI was told "Yes, you will receive a refund for any unused months"This conversation was done over GoDaddy's Chat Interface and GoDaddy has record, and has acknowledged the existence and accuracy, of this chatAfter this chat, I switched over to a new web hosting companyThis was completed on 1/22/
weeks ago I finally got around to calling GoDaddy to fully cancel and receive the refund I was promisedAt that time, I was told that I was not eligible for a refund and I was told incorrect information during t
I have a website hosted by them ***
lately I added a backup option for my clients that took out a lot off space
they send me an email I that I should take off that folder till a week if not they will close my account
I tried calling them and emailing them that I need week to take this folder to another location I didn't got any respond from them
I started moving the data
they any stooped my website
I called them yesterday and I was on the phone with them for more then a hour and they said they will put back my website fro another week
and im still waiting they should put it back
I treid calling them and emailed them
thanks
Sunday Night July 31, at 9.30PM
I am a customer with GoDaddy for over years and currently own domains with them I am a collector of domains
GoDaddy has started added Microsoft Subscriptions to my domain purchases recently that automatically opts me into future billing I have informed them repeatedly that I do not want It is very annoying and costly and I am tired of arguing with them about it Today I called because I purchased my domains and unlike other options that are automatically set to no by default, this *** *** is automatically added to all purchases
Today 07/31/at PM GoDaddy informed me that they cannot stop or change *** *** from being added to my account because it was developed as part of their program I requested to speak with someone who can make the decision and they refused to do so stating that a supervisor is the only person available I told them that their bait and switch practice is really not fair to t
worst customer service everThe billing department is full of inept reps who each don't know what the protocol is very rude supervisorsi have been a loyal client for years NEVER once missed a payment and they make a mistake and I have to pay for itdo not want to own up to their mistakes Even the Head supervisor of small businesses, TY H***, blocked my email when I said I was going to email him my complaintThree email receipts came back as rejected.Ii emailed from another account they don't have and it went throughThey still did not help the situation Basically when they started small they were very nice and caring and attentive to customersMade you feel welcomed and appreciated, now that they have grown, they literally do not care if you are with them a month or years, all they look at you as is as a dollar sign and if its not coming in they don't careUse to be good when they were small, now that they have grown, they are HORRIBLEhowever the products are good, but I would rather use a company who has good products and also good Representatives , especially management
Godaddy.com failed to notify me about the upcoming expiration of my domain name on Dec29th 2016, or that the domain name had expiredStrangely enough, the domain name wasn't suppose to expire for another yearsI had picked up this particular domain name about a year priorThe only explanation that makes any sense are the events proceeding the time when my identity was stolenMultiple charges were made on my Godaddy account, and Godaddy proceeded to remove valid purchases as well as invalid purchases from my account
This resulted in me losing access to products I actually paid for as well as the cancellation of my web hosting service for another domain nameAfter contacting www.godaddy.com customer support MULTIPLE times regarding the issue surrounding my identity theft and the random purchases made on my account, I was ultimately brushed aside
Considering the fact that I didn't have the time, nor the money to battle this out with www.godaddy.com customer support, I ha
Upon signing up for GoDaddy web hosting services, I attempted to create a serverThe process failed and I received an email saying my account had been suspended due to a violation of the terms of serviceThe exact nature of the violation wasn’t specifiedI contacted support four times, all to no availEvery representative I spoke to (Danielle, Mike, Joe, and Ed) told me to contact *** but that is an address reserved for internal communication only I was told that they would contact *** for me, but nothing has ever been doneThey have never attempted any further communication despite the promise of an explanation and resolution, yet they continue to bill me for a product I can't possibly use because they won't let me use it
The front-line staff, though very kind, are not trained to deal with my issue and (it appears) the place doesn't have supervisorsOn my final call, I was told it might be because of credit card fraud, but I wasn't a
Despite setting domain auto renewal to OFF, company billed me for domain renewal anyway Create a convoluted billing environment where reaching a person who can review this issue is virtually impossibleThey are practically stealing from people by exploiting this flaw in their billing system
Hello
I had a old account which had domain hosted through Godaddy.com and I totally forgot about itIt used for one of my old clientsSuddenly I saw a charge in my credit and I checked with Godaddy and they digged and found it's old account under my name and it had domain with auto renewalMy card was there but fortunately it's expiredThey charged my old expired card for the auto renewalHow can they charge my old card with expired date and addresssThat's in correct and I tried to tell them that account is old and refundThey refused it
Account #***
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
I was auto charged for my website renewalThe auto charge fraudulently included private registration renewal They fraudulently renewed my domain account with an expired credit card on my accountThe registered credit card expired on 01/ They said I was out of the renewal window and would not be able to refund for the domain name
Godaddy domain website consistently renews my subscription although I have not given permission for them to do so, but my real complaint is that they will not return my payment after I have asked them to delete my account and return "credits" They are scamming people
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
I have web site hosting through this garbage company called Godaddy.com They collect money for and give the appearance of managing a third party app called Word Press Called to complain that I could not access the Word Press functions so I could update my website Not only could they NOT fix the problem, but by time the call was over they had completely destroyed my website complete will all functionality on it Now my business is left with no web representation and them saying "you can hire our PREMIUM service" to fix the problem Their CUSTOMER SUPPORT worsened the problem fold and now they want me to pay them to fix it
I had a web domain and website with Go Daddy and a sales associate with Go Daddy called me and told me I must purchase an SSL certificateSo I did because I didn't know any different The sales associate told me I needed oneWell I paid up front for it and did not even know how to use itI had a company build my website and they had put an SSL certificate on my websiteWell I never used or activated the SSL certificate I was told I had to purchaseWhen I called to cancel the SSL certificate after the company whom made my website told me to cancel it as they said I didn't need it they would not refund my money and claimed they couldn't because I couldn't prove I didn't have oneI am still unsure why I was told by the company I needed one and I feel it is not ok to call current customers and threaten them into buying products they don't want or needI want my money refunded as I didn't use the product and paid money for it
To whom it may concern:
I have been a loyal customer of GoDaddy.com for a number of yearsThey have recently charged my credit card for a service that has no value to me and I did not request to purchaseAfter numerous requests for a refund and contact from an attorney, they have refused to return the feePer their representatives, they have a policy to charge customers regardless of whether they have written or verbal confirmation
It's unacceptable for a company to trick customers into continuing to pay for a service they don't need and didn't consent to pay forHaving a policy to send a commitment to purchase a service and charging a customer without having explicit confirmation should not be legalI did not benefit from their product or actively use itTheir policy cheats their customers out of their hard earned money and profits in a deceiving and dishonest manner
Consumers should be protected from such business practices and I would like help from this agency
I called into the center to get information on services and products I was interested in purchasingI was disconnected numerous times and placed on hold for long periods of timeFinally, when I decided to give it another tryThe third (or fourth) time was not a charmAfter being on hold for nearly a half hour, I was disconnected yet againI called back and was able to reach another repI told him what had been happening to me and told him it was not good to have customers waiting forever for help then disconnect themHe said he didn't do it; it was not his fault and it was whoever fault who did itI said don't you all represent the same companyI think I deserve at least an apologyHe said I didn't do anything wrongI didn't do it, so I shouldn't apologizeAfter going back and forth with him over the matter and how badly he was representing the company I asked for his supervisorHe reluctantly apologizedI was told the issue would be address, but I'm sure it wasn't as rud
Have a server plan with this company and have had nothing but issues I spent days addressing issues last weekend which they refused to address Supervisors would not get on the phone to assist other than thru another party to offer discounts due to the issues that are still to be resolved I have emailed my primary contact and still have not heard back from them I emailed sales, support, webmaster and anyone/everyone that I could along with phone calls I also have an open ticket for unresolved portion of the issues that still exist today
Hi! I have been a consumer of godaddy.com since 1) Recently, they have charged me an auto-renew on09/01/of two products that were unaware on my side 2) I have not received any notification with the amount during the time of their transaction In fact, none of my products in was with the amount of 309EurosTo charge this without proper information is unacceptableI haven't been using the products at all as I am not even aware of themTheir staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other Apparently, it is hidden with no words to trigger click such as "more information"The unclarity and invisibility of their policy means it is a trap for consumersI have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment I would love to have this resolved as soon as possible
On Thu 08-24, I purchased a Domain Name and web hosting for one year for $dollars with godaddy, They took the money from my credit card and gave access to the service
Client: ***
User: ***
security number: ***
Next day, the security service locked me out for security doubts about credit card ownership and asked me for my ID
I sent them my national ID from Costa Rica and as they do not like it, are refusing to remove the restricion
So they took my money but are not providing the service I paid for
Earlier this year, we began the process of switching our website from GoDaddy, it's then web hosting platformOn December, 2017, our web hosting was renewed by GoDaddy for years (months) for a total of $or $7.99/mo
When we decided to switch from GoDaddy to another web hosting platform, the first thing I did was reach out to GoDaddy and ensure we would be able to receive the prorated refund of the unused months of the that we purchased month priorI was told "Yes, you will receive a refund for any unused months"This conversation was done over GoDaddy's Chat Interface and GoDaddy has record, and has acknowledged the existence and accuracy, of this chatAfter this chat, I switched over to a new web hosting companyThis was completed on 1/22/
weeks ago I finally got around to calling GoDaddy to fully cancel and receive the refund I was promisedAt that time, I was told that I was not eligible for a refund and I was told incorrect information during t
I have a website hosted by them ***
lately I added a backup option for my clients that took out a lot off space
they send me an email I that I should take off that folder till a week if not they will close my account
I tried calling them and emailing them that I need week to take this folder to another location I didn't got any respond from them
I started moving the data
they any stooped my website
I called them yesterday and I was on the phone with them for more then a hour and they said they will put back my website fro another week
and im still waiting they should put it back
I treid calling them and emailed them
thanks
Sunday Night July 31, at 9.30PM
I am a customer with GoDaddy for over years and currently own domains with them I am a collector of domains
GoDaddy has started added Microsoft Subscriptions to my domain purchases recently that automatically opts me into future billing I have informed them repeatedly that I do not want It is very annoying and costly and I am tired of arguing with them about it Today I called because I purchased my domains and unlike other options that are automatically set to no by default, this *** *** is automatically added to all purchases
Today 07/31/at PM GoDaddy informed me that they cannot stop or change *** *** from being added to my account because it was developed as part of their program I requested to speak with someone who can make the decision and they refused to do so stating that a supervisor is the only person available I told them that their bait and switch practice is really not fair to t
worst customer service everThe billing department is full of inept reps who each don't know what the protocol is very rude supervisorsi have been a loyal client for years NEVER once missed a payment and they make a mistake and I have to pay for itdo not want to own up to their mistakes Even the Head supervisor of small businesses, TY H***, blocked my email when I said I was going to email him my complaintThree email receipts came back as rejected.Ii emailed from another account they don't have and it went throughThey still did not help the situation Basically when they started small they were very nice and caring and attentive to customersMade you feel welcomed and appreciated, now that they have grown, they literally do not care if you are with them a month or years, all they look at you as is as a dollar sign and if its not coming in they don't careUse to be good when they were small, now that they have grown, they are HORRIBLEhowever the products are good, but I would rather use a company who has good products and also good Representatives , especially management
Godaddy.com failed to notify me about the upcoming expiration of my domain name on Dec29th 2016, or that the domain name had expiredStrangely enough, the domain name wasn't suppose to expire for another yearsI had picked up this particular domain name about a year priorThe only explanation that makes any sense are the events proceeding the time when my identity was stolenMultiple charges were made on my Godaddy account, and Godaddy proceeded to remove valid purchases as well as invalid purchases from my account
This resulted in me losing access to products I actually paid for as well as the cancellation of my web hosting service for another domain nameAfter contacting www.godaddy.com customer support MULTIPLE times regarding the issue surrounding my identity theft and the random purchases made on my account, I was ultimately brushed aside
Considering the fact that I didn't have the time, nor the money to battle this out with www.godaddy.com customer support, I ha
Upon signing up for GoDaddy web hosting services, I attempted to create a serverThe process failed and I received an email saying my account had been suspended due to a violation of the terms of serviceThe exact nature of the violation wasn’t specifiedI contacted support four times, all to no availEvery representative I spoke to (Danielle, Mike, Joe, and Ed) told me to contact *** but that is an address reserved for internal communication only I was told that they would contact *** for me, but nothing has ever been doneThey have never attempted any further communication despite the promise of an explanation and resolution, yet they continue to bill me for a product I can't possibly use because they won't let me use it
The front-line staff, though very kind, are not trained to deal with my issue and (it appears) the place doesn't have supervisorsOn my final call, I was told it might be because of credit card fraud, but I wasn't a
Despite setting domain auto renewal to OFF, company billed me for domain renewal anyway Create a convoluted billing environment where reaching a person who can review this issue is virtually impossibleThey are practically stealing from people by exploiting this flaw in their billing system
Hello
I had a old account which had domain hosted through Godaddy.com and I totally forgot about itIt used for one of my old clientsSuddenly I saw a charge in my credit and I checked with Godaddy and they digged and found it's old account under my name and it had domain with auto renewalMy card was there but fortunately it's expiredThey charged my old expired card for the auto renewalHow can they charge my old card with expired date and addresssThat's in correct and I tried to tell them that account is old and refundThey refused it
Account #***
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
I was auto charged for my website renewalThe auto charge fraudulently included private registration renewal They fraudulently renewed my domain account with an expired credit card on my accountThe registered credit card expired on 01/ They said I was out of the renewal window and would not be able to refund for the domain name
Godaddy domain website consistently renews my subscription although I have not given permission for them to do so, but my real complaint is that they will not return my payment after I have asked them to delete my account and return "credits" They are scamming people
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
I have web site hosting through this garbage company called Godaddy.com They collect money for and give the appearance of managing a third party app called Word Press Called to complain that I could not access the Word Press functions so I could update my website Not only could they NOT fix the problem, but by time the call was over they had completely destroyed my website complete will all functionality on it Now my business is left with no web representation and them saying "you can hire our PREMIUM service" to fix the problem Their CUSTOMER SUPPORT worsened the problem fold and now they want me to pay them to fix it
I had a web domain and website with Go Daddy and a sales associate with Go Daddy called me and told me I must purchase an SSL certificateSo I did because I didn't know any different The sales associate told me I needed oneWell I paid up front for it and did not even know how to use itI had a company build my website and they had put an SSL certificate on my websiteWell I never used or activated the SSL certificate I was told I had to purchaseWhen I called to cancel the SSL certificate after the company whom made my website told me to cancel it as they said I didn't need it they would not refund my money and claimed they couldn't because I couldn't prove I didn't have oneI am still unsure why I was told by the company I needed one and I feel it is not ok to call current customers and threaten them into buying products they don't want or needI want my money refunded as I didn't use the product and paid money for it
To whom it may concern:
I have been a loyal customer of GoDaddy.com for a number of yearsThey have recently charged my credit card for a service that has no value to me and I did not request to purchaseAfter numerous requests for a refund and contact from an attorney, they have refused to return the feePer their representatives, they have a policy to charge customers regardless of whether they have written or verbal confirmation
It's unacceptable for a company to trick customers into continuing to pay for a service they don't need and didn't consent to pay forHaving a policy to send a commitment to purchase a service and charging a customer without having explicit confirmation should not be legalI did not benefit from their product or actively use itTheir policy cheats their customers out of their hard earned money and profits in a deceiving and dishonest manner
Consumers should be protected from such business practices and I would like help from this agency
I called into the center to get information on services and products I was interested in purchasingI was disconnected numerous times and placed on hold for long periods of timeFinally, when I decided to give it another tryThe third (or fourth) time was not a charmAfter being on hold for nearly a half hour, I was disconnected yet againI called back and was able to reach another repI told him what had been happening to me and told him it was not good to have customers waiting forever for help then disconnect themHe said he didn't do it; it was not his fault and it was whoever fault who did itI said don't you all represent the same companyI think I deserve at least an apologyHe said I didn't do anything wrongI didn't do it, so I shouldn't apologizeAfter going back and forth with him over the matter and how badly he was representing the company I asked for his supervisorHe reluctantly apologizedI was told the issue would be address, but I'm sure it wasn't as rud
I was billed to sell a domain name on their website, but they did not list my website and refuse to refund my money for the listing