I have web site hosting through this garbage company called Godaddy.com They collect money for and give the appearance of managing a third party app called Word Press Called to complain that I could not access the Word Press functions so I could update my website Not only could they NOT fix the problem, but by time the call was over they had completely destroyed my website complete will all functionality on it Now my business is left with no web representation and them saying "you can hire our PREMIUM service" to fix the problem Their CUSTOMER SUPPORT worsened the problem fold and now they want me to pay them to fix it
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
Godaddy erroneously charged me for "hosting" accounts for "domain" account There should've only been "hosting" account charged per "domain" account This is a mistake made by Godaddy I have spoken to individuals in the billing department and they refuse to rectify the situation (Customer #:***, Order Number: ***)
worst customer service everThe billing department is full of inept reps who each don't know what the protocol is very rude supervisorsi have been a loyal client for years NEVER once missed a payment and they make a mistake and I have to pay for itdo not want to own up to their mistakes Even the Head supervisor of small businesses, TY H***, blocked my email when I said I was going to email him my complaintThree email receipts came back as rejected.Ii emailed from another account they don't have and it went throughThey still did not help the situation Basically when they started small they were very nice and caring and attentive to customersMade you feel welcomed and appreciated, now that they have grown, they literally do not care if you are with them a month or years, all they look at you as is as a dollar sign and if its not coming in they don't careUse to be good when they were small, now that they have grown, they are HORRIBLEhowever the products are good, but I would rather use a company who has good products and also good Representatives , especially management
The GoDaddy Technical team is not showing interest to restore my cPanel Account from the Full backup from my sideThey don't give the option to restore it from the customer's end they tell to contact the support to do the sameBut while contacting, they are not doing it for me saying they don't have the resourcesThis costs me more day by day and my bills are getting higherThis is not resolved for many daysThe backup is in the file directory
*** had godaddy for a website, and they sent me renewl offers and I was through with themi called them on march 29th
to let them know I no longer want their servicethe woman on the other end said fine and everything was being taken care of
then when I looked at my credit card statement there was a charge of on there from go daddy
so I called and talked with a guy named keithand he told me no one notified them at all of me wanting to stop
so there is no way they can give me my money backi said I want to talk to a manager and he said he was
so after I hung up I called my bank to despute this chargeCUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!***
I was chatting with customer service about an issue I had noticed about my purchaseWhen I had asked if there was anything we could do to fix it, I was promptly told that there was nothing I could doI was then told by the representitive, Alvin, that I had paid for a service that I had no idea about and wasn’t even usingHe suggested that I upgrade that service so I could use it and told me it was a “slight” price difference, then continued to run my credit card of file for $without my permissionbefore I know he had already don’t that I did tell him he didn’t have permissionThe charge was canceled but that never should have happenedSo I asked to speak to the person in chargeHe told me his manager John would be helping meThen some guy named Xavier came on the chat and said that he was John, so that’s sketchy and I’m sure I wasn’t talking to a managerHe also said there was nothing they could do about my situation even though because it was policy to not give refunds a
Godaddy locked my domain pcriver.com for unknown reasonosThey are not allowing me to transfer the domain to other registrarMy domain value is more than $I was making $with ads from this siteGodaddy suspended my account and held my domainsIt seems like they are doing it for personal benefitAs my domain is very popular they want to sell it in auctionThey are not responding to my mailsPlease beware of Godaddy once your domain become popular they steal it from youI paid like thousands of dollors to them and in return they ruined my life
Upon signing up for GoDaddy web hosting services, I attempted to create a serverThe process failed and I received an email saying my account had been suspended due to a violation of the terms of serviceThe exact nature of the violation wasn’t specifiedI contacted support four times, all to no availEvery representative I spoke to (Danielle, Mike, Joe, and Ed) told me to contact *** but that is an address reserved for internal communication only I was told that they would contact *** for me, but nothing has ever been doneThey have never attempted any further communication despite the promise of an explanation and resolution, yet they continue to bill me for a product I can't possibly use because they won't let me use it
The front-line staff, though very kind, are not trained to deal with my issue and (it appears) the place doesn't have supervisorsOn my final call, I was told it might be because of credit card fraud, but I wasn't a
Let me start by noting that neither I nor my business has ever had to resort to Revdex.com for a complaintAs a small business owner, I know that products and services can sometimes fall short of the intended standardsHowever, I have tried for months to resolve this without a satisfactory result and most recently was insulted with an offer that appears to be an effort to simply make me go awayI want to protect other businesses from spending their time and money on this service
My law firm purchased WordPress web design services from GoDaddy on 10/13/I was quoted a 6-week delivery processThe initial setup took a few weeks because their emails were being delivered to my spam boxI never realized they were waiting for anything from me until I called to check statusFinally, on 12/22/17, they started the buildoutThey promised delivery of the draft on 1/3/but it didn't get delivered until 1/4/Not a huge deal
However, the draft site looked horrible! It did not inco
Reps are just hanging up in middle conversationsreps are constantly giving inconsistent information incorrect information very hard to deal with this company as they are simply in disarray and the opposite from being organized very hard to deal with them
They keep writing to email them at [email protected], but they simply never reply to those emails
To whom it may concern:
I have been a loyal customer of GoDaddy.com for a number of yearsThey have recently charged my credit card for a service that has no value to me and I did not request to purchaseAfter numerous requests for a refund and contact from an attorney, they have refused to return the feePer their representatives, they have a policy to charge customers regardless of whether they have written or verbal confirmation
It's unacceptable for a company to trick customers into continuing to pay for a service they don't need and didn't consent to pay forHaving a policy to send a commitment to purchase a service and charging a customer without having explicit confirmation should not be legalI did not benefit from their product or actively use itTheir policy cheats their customers out of their hard earned money and profits in a deceiving and dishonest manner
Consumers should be protected from such business practices and I would like help from this agency
Our auto-renew was turned off by some kind of system glitch in October 2015, at no fault of our own days after we purchased (we never even logged in after that)We called because the renewal never occurred and the website was subsequently turned offWe spoke to the supervisor and she said it was our fault and that we had to pay $to restore the website's contentThe supervisor said it was office policy and she did not want to waive this fee even though there was 0% chance it was the customer's faultSo we paid the fee and then she said it would take 7-business days for the restore to be complete! It was a very rude experience and we will be looking to cancel our service with GoDaddy within a few weeksWe are lifetime GoDaddy customers and this experience with customer service has changed our minds about the company we used to love for so many years
I was bidding on a domain through auctions for a client of mineThey once had the domain but forgot it was up for renewal and lost it so it went up for auctionI bid on the domain (I am a website developer and was building him a brand new website) and had the only and highest bid until the very last dayI lost the bid on the last day by "someone" who outbid me by $2.00! I called me client and told them and they said they got emails from GoDaddy offering them the domain weeks prior for $(years fee) and that he would call and see what GoDaddy had to say
He called them and they sold him the exact domain that was just won by "someone" who outbid meSo it was ALL LIES! Nobody outbid meGoDaddy wanted more money for the domain and kept it even though I was the HIGHEST bidder!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY LIEDTwo days after I lost the bid to "someone" else my client bought that exact domain back from GoDaddytwo days AFTER the bidding e
In march last year, the agency to buy domain name, in my credit card yesterday didn't receive any notice domain directly deduct money, then I call customer service ask for a refund, they don't give me a refund
In I spoke with a sales rep at GoDaddy about renewing my website accountI was convinced then to purchase a store (shopping cart) to add my website, in order to make it work better I paid by credit card and was led to believe that my website account would be up-to-date and good to goWhat the sales rep failed to explain when she sold me the store feature, was that my website itself was about to expireBecause my website was inactive for months, the next time I went to post something on my website, it was no longer activeI found out GoDaddy had deleted my website due to non-payment Of course this surprised me since I believed I had already paid for the renewalI believe I was misguided, and misinformed, and charged for a service (the store) that would soon be useless without a functioning websiteI’ll admit that I overlooked some notifications to renew because I assumed I had already taken care of it with the GoDaddy agent who took my payment Anyway, GoDaddy deleted my
I got another charge for something I don't have with them anymore, last year I use Revdex.com.org to make a complaint about this issue, we solve the issue and I ask to stop charging me this because I don't have a account with them no moreThey approve all this last year and today this is happening again, I look at my bank account and see a charge for godaddy.com (DNH*GODADDY.COM *** ***)
On September 20, I paid Go Daddy approximately $to build my website from my existing content on my current websiteI was told by Garrett D*** that my new website could be up and running in a weekIt is now Novemeber 1, and I my website is not finishedI understand there can be delays with this type of thingHowever; on October 20, I was in contact with them because the latest edition of my website was completely wrongThey left out pages and changed images to incorrecct onesThis was an error on the part of the godaddy teamI have sent emails to rectify the situation and still have had no response from themI am now out approximately $and have no new active website weeks laterI have called and emailed and no one from godaddy will respond
I have web site hosting through this garbage company called Godaddy.com They collect money for and give the appearance of managing a third party app called Word Press Called to complain that I could not access the Word Press functions so I could update my website Not only could they NOT fix the problem, but by time the call was over they had completely destroyed my website complete will all functionality on it Now my business is left with no web representation and them saying "you can hire our PREMIUM service" to fix the problem Their CUSTOMER SUPPORT worsened the problem fold and now they want me to pay them to fix it
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
I cancelled my service/product and the company has refused to refund the amount charged
Godaddy erroneously charged me for "hosting" accounts for "domain" account There should've only been "hosting" account charged per "domain" account This is a mistake made by Godaddy I have spoken to individuals in the billing department and they refuse to rectify the situation (Customer #:***, Order Number: ***)
worst customer service everThe billing department is full of inept reps who each don't know what the protocol is very rude supervisorsi have been a loyal client for years NEVER once missed a payment and they make a mistake and I have to pay for itdo not want to own up to their mistakes Even the Head supervisor of small businesses, TY H***, blocked my email when I said I was going to email him my complaintThree email receipts came back as rejected.Ii emailed from another account they don't have and it went throughThey still did not help the situation Basically when they started small they were very nice and caring and attentive to customersMade you feel welcomed and appreciated, now that they have grown, they literally do not care if you are with them a month or years, all they look at you as is as a dollar sign and if its not coming in they don't careUse to be good when they were small, now that they have grown, they are HORRIBLEhowever the products are good, but I would rather use a company who has good products and also good Representatives , especially management
The GoDaddy Technical team is not showing interest to restore my cPanel Account from the Full backup from my sideThey don't give the option to restore it from the customer's end they tell to contact the support to do the sameBut while contacting, they are not doing it for me saying they don't have the resourcesThis costs me more day by day and my bills are getting higherThis is not resolved for many daysThe backup is in the file directory
*** had godaddy for a website, and they sent me renewl offers and I was through with themi called them on march 29th
to let them know I no longer want their servicethe woman on the other end said fine and everything was being taken care of
then when I looked at my credit card statement there was a charge of on there from go daddy
so I called and talked with a guy named keithand he told me no one notified them at all of me wanting to stop
so there is no way they can give me my money backi said I want to talk to a manager and he said he was
so after I hung up I called my bank to despute this chargeCUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!***
I was chatting with customer service about an issue I had noticed about my purchaseWhen I had asked if there was anything we could do to fix it, I was promptly told that there was nothing I could doI was then told by the representitive, Alvin, that I had paid for a service that I had no idea about and wasn’t even usingHe suggested that I upgrade that service so I could use it and told me it was a “slight” price difference, then continued to run my credit card of file for $without my permissionbefore I know he had already don’t that I did tell him he didn’t have permissionThe charge was canceled but that never should have happenedSo I asked to speak to the person in chargeHe told me his manager John would be helping meThen some guy named Xavier came on the chat and said that he was John, so that’s sketchy and I’m sure I wasn’t talking to a managerHe also said there was nothing they could do about my situation even though because it was policy to not give refunds a
Godaddy locked my domain pcriver.com for unknown reasonosThey are not allowing me to transfer the domain to other registrarMy domain value is more than $I was making $with ads from this siteGodaddy suspended my account and held my domainsIt seems like they are doing it for personal benefitAs my domain is very popular they want to sell it in auctionThey are not responding to my mailsPlease beware of Godaddy once your domain become popular they steal it from youI paid like thousands of dollors to them and in return they ruined my life
Upon signing up for GoDaddy web hosting services, I attempted to create a serverThe process failed and I received an email saying my account had been suspended due to a violation of the terms of serviceThe exact nature of the violation wasn’t specifiedI contacted support four times, all to no availEvery representative I spoke to (Danielle, Mike, Joe, and Ed) told me to contact *** but that is an address reserved for internal communication only I was told that they would contact *** for me, but nothing has ever been doneThey have never attempted any further communication despite the promise of an explanation and resolution, yet they continue to bill me for a product I can't possibly use because they won't let me use it
The front-line staff, though very kind, are not trained to deal with my issue and (it appears) the place doesn't have supervisorsOn my final call, I was told it might be because of credit card fraud, but I wasn't a
Let me start by noting that neither I nor my business has ever had to resort to Revdex.com for a complaintAs a small business owner, I know that products and services can sometimes fall short of the intended standardsHowever, I have tried for months to resolve this without a satisfactory result and most recently was insulted with an offer that appears to be an effort to simply make me go awayI want to protect other businesses from spending their time and money on this service
My law firm purchased WordPress web design services from GoDaddy on 10/13/I was quoted a 6-week delivery processThe initial setup took a few weeks because their emails were being delivered to my spam boxI never realized they were waiting for anything from me until I called to check statusFinally, on 12/22/17, they started the buildoutThey promised delivery of the draft on 1/3/but it didn't get delivered until 1/4/Not a huge deal
However, the draft site looked horrible! It did not inco
Reps are just hanging up in middle conversationsreps are constantly giving inconsistent information incorrect information very hard to deal with this company as they are simply in disarray and the opposite from being organized very hard to deal with them
They keep writing to email them at [email protected], but they simply never reply to those emails
GODADDY was paid to build us a new website The website that I received was not unique; it was almost identical to the website that we already had up
To whom it may concern:
I have been a loyal customer of GoDaddy.com for a number of yearsThey have recently charged my credit card for a service that has no value to me and I did not request to purchaseAfter numerous requests for a refund and contact from an attorney, they have refused to return the feePer their representatives, they have a policy to charge customers regardless of whether they have written or verbal confirmation
It's unacceptable for a company to trick customers into continuing to pay for a service they don't need and didn't consent to pay forHaving a policy to send a commitment to purchase a service and charging a customer without having explicit confirmation should not be legalI did not benefit from their product or actively use itTheir policy cheats their customers out of their hard earned money and profits in a deceiving and dishonest manner
Consumers should be protected from such business practices and I would like help from this agency
Our auto-renew was turned off by some kind of system glitch in October 2015, at no fault of our own days after we purchased (we never even logged in after that)We called because the renewal never occurred and the website was subsequently turned offWe spoke to the supervisor and she said it was our fault and that we had to pay $to restore the website's contentThe supervisor said it was office policy and she did not want to waive this fee even though there was 0% chance it was the customer's faultSo we paid the fee and then she said it would take 7-business days for the restore to be complete! It was a very rude experience and we will be looking to cancel our service with GoDaddy within a few weeksWe are lifetime GoDaddy customers and this experience with customer service has changed our minds about the company we used to love for so many years
I was bidding on a domain through auctions for a client of mineThey once had the domain but forgot it was up for renewal and lost it so it went up for auctionI bid on the domain (I am a website developer and was building him a brand new website) and had the only and highest bid until the very last dayI lost the bid on the last day by "someone" who outbid me by $2.00! I called me client and told them and they said they got emails from GoDaddy offering them the domain weeks prior for $(years fee) and that he would call and see what GoDaddy had to say
He called them and they sold him the exact domain that was just won by "someone" who outbid meSo it was ALL LIES! Nobody outbid meGoDaddy wanted more money for the domain and kept it even though I was the HIGHEST bidder!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY LIEDTwo days after I lost the bid to "someone" else my client bought that exact domain back from GoDaddytwo days AFTER the bidding e
In march last year, the agency to buy domain name, in my credit card yesterday didn't receive any notice domain directly deduct money, then I call customer service ask for a refund, they don't give me a refund
In I spoke with a sales rep at GoDaddy about renewing my website accountI was convinced then to purchase a store (shopping cart) to add my website, in order to make it work better I paid by credit card and was led to believe that my website account would be up-to-date and good to goWhat the sales rep failed to explain when she sold me the store feature, was that my website itself was about to expireBecause my website was inactive for months, the next time I went to post something on my website, it was no longer activeI found out GoDaddy had deleted my website due to non-payment Of course this surprised me since I believed I had already paid for the renewalI believe I was misguided, and misinformed, and charged for a service (the store) that would soon be useless without a functioning websiteI’ll admit that I overlooked some notifications to renew because I assumed I had already taken care of it with the GoDaddy agent who took my payment Anyway, GoDaddy deleted my
I got another charge for something I don't have with them anymore, last year I use Revdex.com.org to make a complaint about this issue, we solve the issue and I ask to stop charging me this because I don't have a account with them no moreThey approve all this last year and today this is happening again, I look at my bank account and see a charge for godaddy.com (DNH*GODADDY.COM *** ***)
On September 20, I paid Go Daddy approximately $to build my website from my existing content on my current websiteI was told by Garrett D*** that my new website could be up and running in a weekIt is now Novemeber 1, and I my website is not finishedI understand there can be delays with this type of thingHowever; on October 20, I was in contact with them because the latest edition of my website was completely wrongThey left out pages and changed images to incorrecct onesThis was an error on the part of the godaddy teamI have sent emails to rectify the situation and still have had no response from themI am now out approximately $and have no new active website weeks laterI have called and emailed and no one from godaddy will respond