Godaddy erroneously charged me for "hosting" accounts for "domain" account There should've only been "hosting" account charged per "domain" account This is a mistake made by Godaddy I have spoken to individuals in the billing department and they refuse to rectify the situation (Customer #:***, Order Number: ***)
The GoDaddy Technical team is not showing interest to restore my cPanel Account from the Full backup from my sideThey don't give the option to restore it from the customer's end they tell to contact the support to do the sameBut while contacting, they are not doing it for me saying they don't have the resourcesThis costs me more day by day and my bills are getting higherThis is not resolved for many daysThe backup is in the file directory
I have been a customer of GoDaddy.com for yearsThey had auto-renewed domains and when I looked at the receipt and wished to cancel and receive a refund for some of the domains, they refused to issue a refundI explained that their policy did not give me ample time to review the renewal; I have boys who just went back to school and I started a new jobTheir policy only offers a few days or in some cases a few hours to ask for a refund which seems implausibleI received the receipt for the renewals on August 30, I have requested that I no longer have the following domains under my account and that a refund be issued for the following domains: hope4achild.info $36.34, hope4ababy.info $36.34, hope-4-a-baby,com $and hope4ababy.net $The total would be $I spoke to customer service representative by the name of Curtis yesterday on September and when he told me that he could not issue a refund, I asked him to have a manager contact meI received an email
I have been getting billed for an email address service with GoDaddy.com that I have not used since June 27, I did not authorize the auto bill for $and when I complained to GoDaddy.com about this issue they couldn't back track the auto bill back to July for the full amountInstead they have refunded only $I have been a loyal customer since and was ashamed they couldn't help me solve this issue
Godaddy locked my domain pcriver.com for unknown reasonosThey are not allowing me to transfer the domain to other registrarMy domain value is more than $I was making $with ads from this siteGodaddy suspended my account and held my domainsIt seems like they are doing it for personal benefitAs my domain is very popular they want to sell it in auctionThey are not responding to my mailsPlease beware of Godaddy once your domain become popular they steal it from youI paid like thousands of dollors to them and in return they ruined my life
The GoDaddy website appears to be practicing Bait and Switch Their homepage list new domains costing $but there is no way to get this price For example at the top of their home page you can type in a domain name and search On the next page, if the .com domain is available, it says you can purchase it for $0.99* for the first year If you scroll down the page the asterisk says "Plus $ICANN fee" and nothing else But when you actually try to check out you cannot get that price, the lowest price is $ To get the $price you must sign up for multiple years and then the FIRST year is $ This is not mentioned in the asterisk or special notes In fact here is the current text in the asterisk as of 10/28/1pm EST:
"* Plus ICANN fee of $per domain per year for certain TLDs
Sale/introductory pricing valid for the initial purchase term onlyProduct renewal pricing subject to change
Products will automatically renew until cancelledYou may turn off
Today, 01-20-at 12:PM every product I have with Godaddy stopped working due to an expired SSL certificate for their cpanel ***
I have spent over hours on the line being transferred from department to department being told that it would be an additional $for me to use a service is that is paid through 11-Godaddy has violated their 99.9% service uptime guarantee and when I ask to speak to a manager I get my call put back into the endless call queue just to speak to another rep
After being a customer for years I had to call today to renew my domain nameThe first customer service representative was not friendly nor helpful at allAt the end of the conversation with him at asked for a supervisor so he asked what was it about and I said that I wanted to complain about the service he gave and he started arguing about it, then he said he will transfer me but I got disconnected (or was it him who hang up?)
So I called again and another not too friendly representative asked me what was it about when I requested a supervisorI said I wanted to complain about another representative and he started asking the same questions, Why? What happened? I said I just wanted to talk to a supervisor and he kept denying me the right to talk to somebody above himFinally he transfered me after 15minutes on hold and the supervisor was not better than the other twoHe just "I apologize" and nothing elseThey keep calling about new services etc to try to get me into more products and they are nice at that time but on customer service they are way below the standardsI am going to move my hosting and domain service to a different company
I had a one year plan with Go Daddy for a websiteThe plan was to expire January In November of 2017, Go Daddy contacted me and informed me that my plan would expire in JanuaryThey offered me a new plan with extra features for a special price "Black Friday pricing"I was told the plan would work with addition to my current planThus, giving me an additional years
January 1, I called in to request a refund and cancel my site as I had to close my businessGo Daddy reps informed me that I was a week too late to request a refund, I had to request it by December 24, 2017, as a request had to be made within days
Simple math dictates that if a plan starts on January 5, 2018, days would give me until February of But, apparently, Go Daddy started my new plan in November of 2017, BEFORE my original plan was even concluded
They started my new year plan, months before my original first year was even upThey forfeited almost months of my original pl
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
This is a follow up to a complaint filed by me earlier todayI reviewed the timeline for processing this complaint, and saw that it was likely that my domain name registration could expire before this issue is resolvedTo protect my interests, I renewed the domain name in question with GoDaddyFor the record, I did so under protestThe new order number will be reflected elsewhere in this formI cancelled the previous request to transfer the domain name from my account's control panelI initiated a new request, but received an e-mail with the same invalid and bogus (for lack of a better term) Authorization Code
I have been a GoDaddy customer for a few months now during that time my site has often gone offline a couple times per day but more importantly it loads very slow
My website is *** and when I call in the customer service reps say everything looks fine but the thing is I wait on hold often ten minutes and so the site is backup by the time I reach someoneToday one rep said they cannot troubleshoot something if the issue is not currently happening
I work in IT and have worked in the hosting industry so I know this is patently the truth is they can look at server logs to diagnose why my site is going offlineSites do not just go offline without their being a cause and server logs would let them diagnose
Anyways I did not have these issues with my site when hosted with a competitor and feel like I am not getting the service I paid for when my site slows down or is unreachable a few times per day on most daysThis impacts my business and makes
Go Daddy hosts my website ***On August 15, I called asking for assistance since the site is in *** *** formatI have the calls recorded and the printouts of the chatsI was first told they could do all handling of the service under Deluxe Managed *** *** $299.40, I purchased itLater that day when they could not successfully get the site moved over, they then told me I needed Ultimate Managed *** *** $I purchased itAfter that they still could not get the site up and runningI tried to resolve it many timesEventually I changed to a new company called American CreativeThey offer the services and have finally gotten the site up and runningI called to cancel my service and was shocked to find out I do not get a refund because they have a hidden days ruleThis rule doesn't appear to be published anywhere, nor was it told to me when I was making my purchase, yet they produced in seconds when they were enforcing itMy issue i
I purchased a domain from GoDaddy.com Along with the domain name, I purchased a Web Hosting Plan The original plan I purchased didn't have the capabilities I needed for the type of business I am operating (it is an Affiliate sales site that specializes in Flowers), so I spoke with the GoDaddy sales team and they encouraged me to upgrade to a Premium Business Plan This plan includes access to a Mobile App that produces the site in a way that is frendly to Mobile users
Sometime during the first week of January I began to experience issues with the siteI would find hidden images embedded in my site that I didn't put in I tried deleting them, but they seemed to never end, so I contacted GoDaddy to find out what was happenngor if I was doing something to cause these issues
First I was told they had done a software upgrade and were having issues, but the problems would be resolved soon They explained that the images would go away, but that there were so many, they had
Godaddy.com failed to notify me about the upcoming expiration of my domain name on Dec29th 2016, or that the domain name had expiredStrangely enough, the domain name wasn't suppose to expire for another yearsI had picked up this particular domain name about a year priorThe only explanation that makes any sense are the events proceeding the time when my identity was stolenMultiple charges were made on my Godaddy account, and Godaddy proceeded to remove valid purchases as well as invalid purchases from my account
This resulted in me losing access to products I actually paid for as well as the cancellation of my web hosting service for another domain nameAfter contacting www.godaddy.com customer support MULTIPLE times regarding the issue surrounding my identity theft and the random purchases made on my account, I was ultimately brushed aside
Considering the fact that I didn't have the time, nor the money to battle this out with www.godaddy.com customer support, I ha
Let me start by noting that neither I nor my business has ever had to resort to Revdex.com for a complaintAs a small business owner, I know that products and services can sometimes fall short of the intended standardsHowever, I have tried for months to resolve this without a satisfactory result and most recently was insulted with an offer that appears to be an effort to simply make me go awayI want to protect other businesses from spending their time and money on this service
My law firm purchased WordPress web design services from GoDaddy on 10/13/I was quoted a 6-week delivery processThe initial setup took a few weeks because their emails were being delivered to my spam boxI never realized they were waiting for anything from me until I called to check statusFinally, on 12/22/17, they started the buildoutThey promised delivery of the draft on 1/3/but it didn't get delivered until 1/4/Not a huge deal
However, the draft site looked horrible! It did not inco
In march last year, the agency to buy domain name, in my credit card yesterday didn't receive any notice domain directly deduct money, then I call customer service ask for a refund, they don't give me a refund
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
I cancelled my service/product and the company has refused to refund the amount charged
GODADDY was paid to build us a new website The website that I received was not unique; it was almost identical to the website that we already had up
Godaddy erroneously charged me for "hosting" accounts for "domain" account There should've only been "hosting" account charged per "domain" account This is a mistake made by Godaddy I have spoken to individuals in the billing department and they refuse to rectify the situation (Customer #:***, Order Number: ***)
The GoDaddy Technical team is not showing interest to restore my cPanel Account from the Full backup from my sideThey don't give the option to restore it from the customer's end they tell to contact the support to do the sameBut while contacting, they are not doing it for me saying they don't have the resourcesThis costs me more day by day and my bills are getting higherThis is not resolved for many daysThe backup is in the file directory
I have been a customer of GoDaddy.com for yearsThey had auto-renewed domains and when I looked at the receipt and wished to cancel and receive a refund for some of the domains, they refused to issue a refundI explained that their policy did not give me ample time to review the renewal; I have boys who just went back to school and I started a new jobTheir policy only offers a few days or in some cases a few hours to ask for a refund which seems implausibleI received the receipt for the renewals on August 30, I have requested that I no longer have the following domains under my account and that a refund be issued for the following domains: hope4achild.info $36.34, hope4ababy.info $36.34, hope-4-a-baby,com $and hope4ababy.net $The total would be $I spoke to customer service representative by the name of Curtis yesterday on September and when he told me that he could not issue a refund, I asked him to have a manager contact meI received an email
I have been getting billed for an email address service with GoDaddy.com that I have not used since June 27, I did not authorize the auto bill for $and when I complained to GoDaddy.com about this issue they couldn't back track the auto bill back to July for the full amountInstead they have refunded only $I have been a loyal customer since and was ashamed they couldn't help me solve this issue
Godaddy locked my domain pcriver.com for unknown reasonosThey are not allowing me to transfer the domain to other registrarMy domain value is more than $I was making $with ads from this siteGodaddy suspended my account and held my domainsIt seems like they are doing it for personal benefitAs my domain is very popular they want to sell it in auctionThey are not responding to my mailsPlease beware of Godaddy once your domain become popular they steal it from youI paid like thousands of dollors to them and in return they ruined my life
The GoDaddy website appears to be practicing Bait and Switch Their homepage list new domains costing $but there is no way to get this price For example at the top of their home page you can type in a domain name and search On the next page, if the .com domain is available, it says you can purchase it for $0.99* for the first year If you scroll down the page the asterisk says "Plus $ICANN fee" and nothing else But when you actually try to check out you cannot get that price, the lowest price is $ To get the $price you must sign up for multiple years and then the FIRST year is $ This is not mentioned in the asterisk or special notes In fact here is the current text in the asterisk as of 10/28/1pm EST:
"* Plus ICANN fee of $per domain per year for certain TLDs
Sale/introductory pricing valid for the initial purchase term onlyProduct renewal pricing subject to change
Products will automatically renew until cancelledYou may turn off
Today, 01-20-at 12:PM every product I have with Godaddy stopped working due to an expired SSL certificate for their cpanel ***
I have spent over hours on the line being transferred from department to department being told that it would be an additional $for me to use a service is that is paid through 11-Godaddy has violated their 99.9% service uptime guarantee and when I ask to speak to a manager I get my call put back into the endless call queue just to speak to another rep
After being a customer for years I had to call today to renew my domain nameThe first customer service representative was not friendly nor helpful at allAt the end of the conversation with him at asked for a supervisor so he asked what was it about and I said that I wanted to complain about the service he gave and he started arguing about it, then he said he will transfer me but I got disconnected (or was it him who hang up?)
So I called again and another not too friendly representative asked me what was it about when I requested a supervisorI said I wanted to complain about another representative and he started asking the same questions, Why? What happened? I said I just wanted to talk to a supervisor and he kept denying me the right to talk to somebody above himFinally he transfered me after 15minutes on hold and the supervisor was not better than the other twoHe just "I apologize" and nothing elseThey keep calling about new services etc to try to get me into more products and they are nice at that time but on customer service they are way below the standardsI am going to move my hosting and domain service to a different company
I had a one year plan with Go Daddy for a websiteThe plan was to expire January In November of 2017, Go Daddy contacted me and informed me that my plan would expire in JanuaryThey offered me a new plan with extra features for a special price "Black Friday pricing"I was told the plan would work with addition to my current planThus, giving me an additional years
January 1, I called in to request a refund and cancel my site as I had to close my businessGo Daddy reps informed me that I was a week too late to request a refund, I had to request it by December 24, 2017, as a request had to be made within days
Simple math dictates that if a plan starts on January 5, 2018, days would give me until February of But, apparently, Go Daddy started my new plan in November of 2017, BEFORE my original plan was even concluded
They started my new year plan, months before my original first year was even upThey forfeited almost months of my original pl
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
This is a follow up to a complaint filed by me earlier todayI reviewed the timeline for processing this complaint, and saw that it was likely that my domain name registration could expire before this issue is resolvedTo protect my interests, I renewed the domain name in question with GoDaddyFor the record, I did so under protestThe new order number will be reflected elsewhere in this formI cancelled the previous request to transfer the domain name from my account's control panelI initiated a new request, but received an e-mail with the same invalid and bogus (for lack of a better term) Authorization Code
I have been a GoDaddy customer for a few months now during that time my site has often gone offline a couple times per day but more importantly it loads very slow
My website is *** and when I call in the customer service reps say everything looks fine but the thing is I wait on hold often ten minutes and so the site is backup by the time I reach someoneToday one rep said they cannot troubleshoot something if the issue is not currently happening
I work in IT and have worked in the hosting industry so I know this is patently the truth is they can look at server logs to diagnose why my site is going offlineSites do not just go offline without their being a cause and server logs would let them diagnose
Anyways I did not have these issues with my site when hosted with a competitor and feel like I am not getting the service I paid for when my site slows down or is unreachable a few times per day on most daysThis impacts my business and makes
Go Daddy hosts my website ***On August 15, I called asking for assistance since the site is in *** *** formatI have the calls recorded and the printouts of the chatsI was first told they could do all handling of the service under Deluxe Managed *** *** $299.40, I purchased itLater that day when they could not successfully get the site moved over, they then told me I needed Ultimate Managed *** *** $I purchased itAfter that they still could not get the site up and runningI tried to resolve it many timesEventually I changed to a new company called American CreativeThey offer the services and have finally gotten the site up and runningI called to cancel my service and was shocked to find out I do not get a refund because they have a hidden days ruleThis rule doesn't appear to be published anywhere, nor was it told to me when I was making my purchase, yet they produced in seconds when they were enforcing itMy issue i
I purchased a domain from GoDaddy.com Along with the domain name, I purchased a Web Hosting Plan The original plan I purchased didn't have the capabilities I needed for the type of business I am operating (it is an Affiliate sales site that specializes in Flowers), so I spoke with the GoDaddy sales team and they encouraged me to upgrade to a Premium Business Plan This plan includes access to a Mobile App that produces the site in a way that is frendly to Mobile users
Sometime during the first week of January I began to experience issues with the siteI would find hidden images embedded in my site that I didn't put in I tried deleting them, but they seemed to never end, so I contacted GoDaddy to find out what was happenngor if I was doing something to cause these issues
First I was told they had done a software upgrade and were having issues, but the problems would be resolved soon They explained that the images would go away, but that there were so many, they had
Godaddy.com failed to notify me about the upcoming expiration of my domain name on Dec29th 2016, or that the domain name had expiredStrangely enough, the domain name wasn't suppose to expire for another yearsI had picked up this particular domain name about a year priorThe only explanation that makes any sense are the events proceeding the time when my identity was stolenMultiple charges were made on my Godaddy account, and Godaddy proceeded to remove valid purchases as well as invalid purchases from my account
This resulted in me losing access to products I actually paid for as well as the cancellation of my web hosting service for another domain nameAfter contacting www.godaddy.com customer support MULTIPLE times regarding the issue surrounding my identity theft and the random purchases made on my account, I was ultimately brushed aside
Considering the fact that I didn't have the time, nor the money to battle this out with www.godaddy.com customer support, I ha
Let me start by noting that neither I nor my business has ever had to resort to Revdex.com for a complaintAs a small business owner, I know that products and services can sometimes fall short of the intended standardsHowever, I have tried for months to resolve this without a satisfactory result and most recently was insulted with an offer that appears to be an effort to simply make me go awayI want to protect other businesses from spending their time and money on this service
My law firm purchased WordPress web design services from GoDaddy on 10/13/I was quoted a 6-week delivery processThe initial setup took a few weeks because their emails were being delivered to my spam boxI never realized they were waiting for anything from me until I called to check statusFinally, on 12/22/17, they started the buildoutThey promised delivery of the draft on 1/3/but it didn't get delivered until 1/4/Not a huge deal
However, the draft site looked horrible! It did not inco
In march last year, the agency to buy domain name, in my credit card yesterday didn't receive any notice domain directly deduct money, then I call customer service ask for a refund, they don't give me a refund
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it