Go Daddy automatically requires domain names to auto-renewThe website makes it impossible to remove your credit card information from the site, even if you have cancelled the serviceWhen you try to select "delete payment method" the system claims that the payment method is still associated with a domain that is auto-renewing, even if you have cancelled auto renewIt will only allow you to replace with another payment method, not erase your credit card informationWhen I requested a refund, I was told that I had to respond within daysI had complained within business days, but apparently Go Daddy counts weekends as days
Would not move a website to a plan that was purchasedThey say they couldn't move the plan and that everything had to be completed from scratch under a different account.."Texh Support" was more like calling a year old who shouldn't be working anywhere near a hosting services platform
A site that you are hosting contains information that is illegal to broadcastThis information must be removed immediately for the protection of my familyThere are three entries in violation:
*** *** ***
I have been a customer for 13+ yearsI have never had a poor customer service experienceThe last two times I called (within the past days) I have spoken with people who are argumentative and incompetentCall #pertained to a product and call #concerned the product I was incorrectly charged forBad luck? MaybeOr maybe things are changing at GoDaddyI think I will go elsewhere
GoDaddy continues to charge domain renewal on my credit despite I have requested to turn off all automatic renewalsIt happened in when their customer service assured it wouldn't happen again and now happened againThis time they wouldn't issue a refund this time because I caught it after days
I was a customer with godaddy for several years I purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew ***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backup He was like why should I waive the recovery fee for youI told him I was a customer with godaddy at th
Absoluetly horrible experiences! They sell me a name from the backoder market and take 5+ days to transfer in, then refuse a refund because it's more than daysThey, they freeze it so I cannot transfer it out, violating the global ICANN agreements (they have a complaint filed), and will not give me the property I paid for, and will not refund my moneyI'm not alone, there are many people on the net facing this exact same issue, and Godaddy is not playing fair or by the rulesThey took my money, did not provide me the product they were selling, and refuse to offer a refund or make an attempt at straightening this outIve spent hours on the phone with them, emailed muletiple support departments including a 'review60' address, phone, chat etc but they keep citing that when you buy a domain from them you are automatically 'opt-in' to a freezeI did not opt in to this, they cannot show me where it states this before the purchase is made, and in the end they have my $ and I dont have what I paid for and have no resource
I wasn't able to log in for several months due to their strict new password guidelinesWhen I called to ask for help, I was given instructions that didn't workThey give the option to log in with facebook, but that option doesn't actually log you inIt takes you to another page that makes you create a new accountMeanwhile I have a person from godaddy on the line getting frustrated with me while I'm getting frustrated right backThey talked down to me as if I was doing something stupid or not understanding them, but its their website that isn't functioning properly
I finally get logged in and try to edit my pageMy website has been advertising outdated information for several monthsOur hours have changed and the prices have gone up, but I have to honor the prices advertised on my website and loose business at the same time because people think we're closed
I made several attempts to edit the information, but godaddy will not publish my editsMy account is due to be renew
It took a couple months to get this website ready and finaly this morning they published it only to find out our emails (none of them) didn't work because nobody bothered to tell us about the domain name had to be renewed for the new websiteNeedless to say, the whole company has been without emails all day & its 2:30pm 03/08/We were told now we would have to log into our emails a different way so We have instructed you Godaddy to link our existing emails back to the old domain and forget the website
Also,
When I ask why the capcha didn't work they sent these instructions that include buying something else from googleAgain nobody bothered to tell us about thisWhen we paid $1,service we expected them to at the very least tell us what to do in advance and/or deliver a fully working websiteSince they have not done that We expected a full refund but got nothingNo working website, broken emailsI even ask for credit towards one of their other services but was t
Godaddy was absolutely useless when our domain name expired due to tragic health circumstances of our web manager, ultimately our domain name of years was stolen from us- will NEVER use Godaddy agsin
My husband tried to cancel our website on June of Despite our attempts to cancel the website, godaddy only took down our domain name and renewed our hosting service for years Even though I have tried to cancel it after the fact, they are not allowing us to do this They say that since it is beyond their day refund period, there is nothing they can do about this We are not even year into our years but they still refuse to let us cancel This seems to be a ridiculous issue since we no longer have our business nor have a need for our website Unfortunately, I did not catch this billing error until it is beyond our credit card's ability to dispute it I am asking for your help in helping us get a refund
GoDaddy has been billing me for two separate Office subscriptions with one being a yearly subscription so it wasn't caught until nowSpoke with GoDaddy and they refuse to refund me as it does not fall within their day refund policy, even though the subscription was never touched or set up
GoDaddy.com lures people online to purchase a domain name and for the personal or business web sidesI registered last year for such a domain name with .org for my charity workWhen you look at heir website it looks at reasonable price but at the time of renewal it was enormously highWhen I received the statement I was surprisedSo I called first GoDDaddy and I asked for explanation for the high charges and the answer was not satisfactory I was told that that is what the price when I registered the domainWhich wasn'tEven if you will check out their website tidy it shows free or low priceTheir agent told me that they did not send me the renewal notice as it was auto renewal But after that a woman representative called me and I was told that I was just supposed to pay the domain charges and not anything extra if did not want the service to be continuedBut again they charged me $ without explaining to me what are the extra charges for? They are doing something wr
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my *** account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my *** AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
I tried to transfer a domains from godaddy to other registrar on on the same date as expiryAll domains had private registration optionsSucceeded on one of the domains, but another gave no option of removing the privacy, hence making me unable to transfer the domain to other registrarI reached out to the customer support both by phone and chatI was asked to fill out a form for manual processing of the privacy lock, at the same time I was given the option to renew the domain for another year (plus the privacy fee) or chance on losing the domain to other ownersI went on filling in the form and paying for the one year renewalOn I received a reply that the domain was NOT locked and that I should be able to remove the privacy optionUpon checking the website, no such option came upI contacted customer support by phone (for minutes international call) and finally got an escalation support ticket number that the problem needed up hours to be solvedI also req
I was bidding on a domain through auctions for a client of mineThey once had the domain but forgot it was up for renewal and lost it so it went up for auctionI bid on the domain (I am a website developer and was building him a brand new website) and had the only and highest bid until the very last dayI lost the bid on the last day by "someone" who outbid me by $2.00! I called me client and told them and they said they got emails from GoDaddy offering them the domain weeks prior for $(years fee) and that he would call and see what GoDaddy had to say
He called them and they sold him the exact domain that was just won by "someone" who outbid meSo it was ALL LIES! Nobody outbid meGoDaddy wanted more money for the domain and kept it even though I was the HIGHEST bidder!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY LIEDTwo days after I lost the bid to "someone" else my client bought that exact domain back from GoDaddytwo days AFTER the bidding e
I purchased a product called Sitelock which helps to prevent malware from getting onto my website, which is *** -- Sitelock functioned properly the first year but then when it was renewed in October, 2016, Godaddy failed to configure it correctly and malware did infect my website and caused loss of sales at a critical time in my business Users trying to go to my website were redirected by malware to SPAM websites I called GoDaddy about the issue and the agent was of no help, telling me that a PORT number was missing When, in fact, there was other incorrect configuration within the Sitelock control panel I did not do this bad configuration I never configured Sitelock and was relying on GoDaddy to ensure that the SiteLock was working properly In desperation I hired a third party called https://*** to remove the malware and put security in place to block future malware attacks Eventually Godaddy repaired Sitelock, but considerable damage was done until S
1) I had domain names, which I did not authorize payment for renewal and with no website or website builder ever orderedI did not provide an additional credit card even for the names to renewI was contacted by Go Daddy and I told them I did NOT want those domainsThe rep merged the domain account with an active account and without my consent charged me for 1) website builder, that I never ever ordered, and also charged me for a renewal for domains that I had requested to cancelI did not authorize verbally or in writing and also NOT set on auto renewal, Yet I was charged on the the domain to my bank accountThe charge for the website build due back is $and $for the domain namesGo daddy said they had processed the domain refund, but No re-fund was credited to my bank accountThe $ un-authorized charge for the names need to be RefundedI have other website so you would think they would be motivated to resolve this issue
It has come to our attention that GoDaddy has double-billed for website hosting services since 9/From 7/2015-9/the hosting service was transferred to another company, but returned to GoDaddy in 9/Despite a two month period where our website was inaccessible, we were billed for each month during this period
After reinstating service on 9/18, the company begins billing each month in addition to each month
We spoke with them today, and they have agreed to stop billing the monthly charge that is in errorHowever, they have refused to address the previous fees that have been collected, as they state that their policy is to only allow a 5-day window for disputes related to billingThis is surprising, considering they have agreed that it is an error and that the service is not now or has it ever been in useThey admit that the services being billed for are tied to a website that does not exist
Company states that it does no matter
I have a domain that expired on 4/24/ I have it set for auto-renew with a credit card I received an email on 5/that there was a billing failure At the time, I was busy and my father had just passed away, but I figured I still had time On 5/I tried to renew, and it said I had to pay a redemption fee of $to get it back I had figured that the expiration date and the failed billing email would have come either before the domain expired or on the day it expired, so when I went to pay on 5/I was under the impression it had only been days, plus I was told by one of their representatives the last time I had to renew that there was a day grace period before having to pay a redemption fee Why did they wait at least days after it expired to send me a billing failure notice? Why was I told days before, and now today I was told it is only days? I feel they purposely create confusion for people in order to collect more late fees and penalties
Go Daddy automatically requires domain names to auto-renewThe website makes it impossible to remove your credit card information from the site, even if you have cancelled the serviceWhen you try to select "delete payment method" the system claims that the payment method is still associated with a domain that is auto-renewing, even if you have cancelled auto renewIt will only allow you to replace with another payment method, not erase your credit card informationWhen I requested a refund, I was told that I had to respond within daysI had complained within business days, but apparently Go Daddy counts weekends as days
Would not move a website to a plan that was purchasedThey say they couldn't move the plan and that everything had to be completed from scratch under a different account.."Texh Support" was more like calling a year old who shouldn't be working anywhere near a hosting services platform
A site that you are hosting contains information that is illegal to broadcastThis information must be removed immediately for the protection of my familyThere are three entries in violation:
*** *** ***
I have been a customer for 13+ yearsI have never had a poor customer service experienceThe last two times I called (within the past days) I have spoken with people who are argumentative and incompetentCall #pertained to a product and call #concerned the product I was incorrectly charged forBad luck? MaybeOr maybe things are changing at GoDaddyI think I will go elsewhere
GoDaddy continues to charge domain renewal on my credit despite I have requested to turn off all automatic renewalsIt happened in when their customer service assured it wouldn't happen again and now happened againThis time they wouldn't issue a refund this time because I caught it after days
I was a customer with godaddy for several years I purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew ***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backup He was like why should I waive the recovery fee for youI told him I was a customer with godaddy at th
Absoluetly horrible experiences! They sell me a name from the backoder market and take 5+ days to transfer in, then refuse a refund because it's more than daysThey, they freeze it so I cannot transfer it out, violating the global ICANN agreements (they have a complaint filed), and will not give me the property I paid for, and will not refund my moneyI'm not alone, there are many people on the net facing this exact same issue, and Godaddy is not playing fair or by the rulesThey took my money, did not provide me the product they were selling, and refuse to offer a refund or make an attempt at straightening this outIve spent hours on the phone with them, emailed muletiple support departments including a 'review60' address, phone, chat etc but they keep citing that when you buy a domain from them you are automatically 'opt-in' to a freezeI did not opt in to this, they cannot show me where it states this before the purchase is made, and in the end they have my $ and I dont have what I paid for and have no resource
I wasn't able to log in for several months due to their strict new password guidelinesWhen I called to ask for help, I was given instructions that didn't workThey give the option to log in with facebook, but that option doesn't actually log you inIt takes you to another page that makes you create a new accountMeanwhile I have a person from godaddy on the line getting frustrated with me while I'm getting frustrated right backThey talked down to me as if I was doing something stupid or not understanding them, but its their website that isn't functioning properly
I finally get logged in and try to edit my pageMy website has been advertising outdated information for several monthsOur hours have changed and the prices have gone up, but I have to honor the prices advertised on my website and loose business at the same time because people think we're closed
I made several attempts to edit the information, but godaddy will not publish my editsMy account is due to be renew
It took a couple months to get this website ready and finaly this morning they published it only to find out our emails (none of them) didn't work because nobody bothered to tell us about the domain name had to be renewed for the new websiteNeedless to say, the whole company has been without emails all day & its 2:30pm 03/08/We were told now we would have to log into our emails a different way so We have instructed you Godaddy to link our existing emails back to the old domain and forget the website
Also,
When I ask why the capcha didn't work they sent these instructions that include buying something else from googleAgain nobody bothered to tell us about thisWhen we paid $1,service we expected them to at the very least tell us what to do in advance and/or deliver a fully working websiteSince they have not done that We expected a full refund but got nothingNo working website, broken emailsI even ask for credit towards one of their other services but was t
Godaddy was absolutely useless when our domain name expired due to tragic health circumstances of our web manager, ultimately our domain name of years was stolen from us- will NEVER use Godaddy agsin
My husband tried to cancel our website on June of Despite our attempts to cancel the website, godaddy only took down our domain name and renewed our hosting service for years Even though I have tried to cancel it after the fact, they are not allowing us to do this They say that since it is beyond their day refund period, there is nothing they can do about this We are not even year into our years but they still refuse to let us cancel This seems to be a ridiculous issue since we no longer have our business nor have a need for our website Unfortunately, I did not catch this billing error until it is beyond our credit card's ability to dispute it I am asking for your help in helping us get a refund
GoDaddy has been billing me for two separate Office subscriptions with one being a yearly subscription so it wasn't caught until nowSpoke with GoDaddy and they refuse to refund me as it does not fall within their day refund policy, even though the subscription was never touched or set up
GoDaddy.com lures people online to purchase a domain name and for the personal or business web sidesI registered last year for such a domain name with .org for my charity workWhen you look at heir website it looks at reasonable price but at the time of renewal it was enormously highWhen I received the statement I was surprisedSo I called first GoDDaddy and I asked for explanation for the high charges and the answer was not satisfactory I was told that that is what the price when I registered the domainWhich wasn'tEven if you will check out their website tidy it shows free or low priceTheir agent told me that they did not send me the renewal notice as it was auto renewal But after that a woman representative called me and I was told that I was just supposed to pay the domain charges and not anything extra if did not want the service to be continuedBut again they charged me $ without explaining to me what are the extra charges for? They are doing something wr
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my *** account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my *** AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
I tried to transfer a domains from godaddy to other registrar on on the same date as expiryAll domains had private registration optionsSucceeded on one of the domains, but another gave no option of removing the privacy, hence making me unable to transfer the domain to other registrarI reached out to the customer support both by phone and chatI was asked to fill out a form for manual processing of the privacy lock, at the same time I was given the option to renew the domain for another year (plus the privacy fee) or chance on losing the domain to other ownersI went on filling in the form and paying for the one year renewalOn I received a reply that the domain was NOT locked and that I should be able to remove the privacy optionUpon checking the website, no such option came upI contacted customer support by phone (for minutes international call) and finally got an escalation support ticket number that the problem needed up hours to be solvedI also req
I was bidding on a domain through auctions for a client of mineThey once had the domain but forgot it was up for renewal and lost it so it went up for auctionI bid on the domain (I am a website developer and was building him a brand new website) and had the only and highest bid until the very last dayI lost the bid on the last day by "someone" who outbid me by $2.00! I called me client and told them and they said they got emails from GoDaddy offering them the domain weeks prior for $(years fee) and that he would call and see what GoDaddy had to say
He called them and they sold him the exact domain that was just won by "someone" who outbid meSo it was ALL LIES! Nobody outbid meGoDaddy wanted more money for the domain and kept it even though I was the HIGHEST bidder!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY LIEDTwo days after I lost the bid to "someone" else my client bought that exact domain back from GoDaddytwo days AFTER the bidding e
I purchased a product called Sitelock which helps to prevent malware from getting onto my website, which is *** -- Sitelock functioned properly the first year but then when it was renewed in October, 2016, Godaddy failed to configure it correctly and malware did infect my website and caused loss of sales at a critical time in my business Users trying to go to my website were redirected by malware to SPAM websites I called GoDaddy about the issue and the agent was of no help, telling me that a PORT number was missing When, in fact, there was other incorrect configuration within the Sitelock control panel I did not do this bad configuration I never configured Sitelock and was relying on GoDaddy to ensure that the SiteLock was working properly In desperation I hired a third party called https://*** to remove the malware and put security in place to block future malware attacks Eventually Godaddy repaired Sitelock, but considerable damage was done until S
1) I had domain names, which I did not authorize payment for renewal and with no website or website builder ever orderedI did not provide an additional credit card even for the names to renewI was contacted by Go Daddy and I told them I did NOT want those domainsThe rep merged the domain account with an active account and without my consent charged me for 1) website builder, that I never ever ordered, and also charged me for a renewal for domains that I had requested to cancelI did not authorize verbally or in writing and also NOT set on auto renewal, Yet I was charged on the the domain to my bank accountThe charge for the website build due back is $and $for the domain namesGo daddy said they had processed the domain refund, but No re-fund was credited to my bank accountThe $ un-authorized charge for the names need to be RefundedI have other website so you would think they would be motivated to resolve this issue
It has come to our attention that GoDaddy has double-billed for website hosting services since 9/From 7/2015-9/the hosting service was transferred to another company, but returned to GoDaddy in 9/Despite a two month period where our website was inaccessible, we were billed for each month during this period
After reinstating service on 9/18, the company begins billing each month in addition to each month
We spoke with them today, and they have agreed to stop billing the monthly charge that is in errorHowever, they have refused to address the previous fees that have been collected, as they state that their policy is to only allow a 5-day window for disputes related to billingThis is surprising, considering they have agreed that it is an error and that the service is not now or has it ever been in useThey admit that the services being billed for are tied to a website that does not exist
Company states that it does no matter
I have a domain that expired on 4/24/ I have it set for auto-renew with a credit card I received an email on 5/that there was a billing failure At the time, I was busy and my father had just passed away, but I figured I still had time On 5/I tried to renew, and it said I had to pay a redemption fee of $to get it back I had figured that the expiration date and the failed billing email would have come either before the domain expired or on the day it expired, so when I went to pay on 5/I was under the impression it had only been days, plus I was told by one of their representatives the last time I had to renew that there was a day grace period before having to pay a redemption fee Why did they wait at least days after it expired to send me a billing failure notice? Why was I told days before, and now today I was told it is only days? I feel they purposely create confusion for people in order to collect more late fees and penalties