Go Daddy hosted ALL website and email services as well as security certificatesAfter my website wasn't sending customer order forms to the email I was told by go daddy this was an email issueGo Daddy maintains my emailsThis loss of contact forms cost me an untold amount of money as we have no idea how many clients went to another provider from our lack of replyMy company production is in excess of $2,000,annually and it is fair to estimate that a loss of greater than $100,over the life of the company in projected revenue is conservative
After working with them for months to resolve the issue I was forced to transfer domains and email service after which Go Daddy advised me I was ineligible for a refund on prepaid hosting through
Now I have been deducted from my PayPal account for an email storage fee of $for email service I don't even have
I have contacted the company godaddy.com on numerous occasions to close my account and stop billing my credit cardI have changed my credit card twice as a result of this company billing the cardNow, for a third time they have obtained my credit card information and billed itSince the last two times that I changed my credit card I have never once given this company the new card informationHowever, they are still able to obtain the information and bill it, even after I have requested that the account be closed
My husband tried to cancel our website on June of Despite our attempts to cancel the website, godaddy only took down our domain name and renewed our hosting service for years Even though I have tried to cancel it after the fact, they are not allowing us to do this They say that since it is beyond their day refund period, there is nothing they can do about this We are not even year into our years but they still refuse to let us cancel This seems to be a ridiculous issue since we no longer have our business nor have a need for our website Unfortunately, I did not catch this billing error until it is beyond our credit card's ability to dispute it I am asking for your help in helping us get a refund
I tried to transfer a domains from godaddy to other registrar on on the same date as expiryAll domains had private registration optionsSucceeded on one of the domains, but another gave no option of removing the privacy, hence making me unable to transfer the domain to other registrarI reached out to the customer support both by phone and chatI was asked to fill out a form for manual processing of the privacy lock, at the same time I was given the option to renew the domain for another year (plus the privacy fee) or chance on losing the domain to other ownersI went on filling in the form and paying for the one year renewalOn I received a reply that the domain was NOT locked and that I should be able to remove the privacy optionUpon checking the website, no such option came upI contacted customer support by phone (for minutes international call) and finally got an escalation support ticket number that the problem needed up hours to be solvedI also req
I signed up for GODADDY BOOK KEEPING VIA PHONE in mid march to try it out paid the $for a months service
and after not logging into my paypal for months nor using the godaddy bookkeeping I was charged additional $for months of service I didn't use or authorize
called customer support and they refused to refund service I never used even spoke to a manager and they wouldn't refund my $ HORRIBLE CUSTOMER SERVICE
WHAT is happening to GoDaddy?! I have had nothing but good experiences with GoDaddy until todayI have numerous urls that I have purchased throughout the years, and recently have launched my new business url through themApparently you used to get email credits associated to urls you purchased, which they haven't done in yearsI had email credits, which were NOT listed as being associated with specific urlsI set up my business emails with these credits and they were attached to random urls I owned - NOT COMMUNICATEDSo when I let a url expire that I did not use, one of my business emails were abolished - NOT COMMUNICATEDI proceeded to speak with agents, both of whom were condescending and insultingI have lost ALL my emails from a new business account...the last agent thinks that getting $off an email plan (which costs $130) is good offerI repeat - I LOST ALL MY EMAILS FROM MY NEW BUSINESS because it was not communicated that retiring an unused URL would do that...and
On Feb I went to godaddy.com to host a websiteThey were doing $domain name special I was asked to put my company name to see if it was available, which it wasafter the process I was asked to pay for a yearly billing instead of monthlyso I cancelled the transaction My company was Registered last year with new york county clerk office and the company name is *** *** Now t's been stolen by godaddy and they asking me to pay $for it
I called them before filing this complain and still they insist I payThis company is a fraudPlease do not by to their idea of $special , it's a way of them stealing your idea while they profit from it
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my *** account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my *** AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
On 3/2/my credit card was charged for an SSL certificate renewal Unfortunately, the charge went unnoticed until 5/2/ The certificate was originally purchased for a customer of ours many years ago on an account we don't control The certificate isn't in use any longer I called to request a refund and ask how the renewal even occurred because my credit card had expired in February of We don't own the account so there's no way the card expiration date had been updated I was told that their return policy doesn't extend beyond days and there was nothing they could do days is an unacceptable amount of time for a situation like this The majority of people won't notice an unexpected credit card charge until it appears on their statement nor will they realize that GoDaddy defaults everything to auto-renew I suspect GoDaddy is betting on this behavior While it may be stated in the small print of their T's and C's, it's a bit dishonest The return period fo
I sent an email to GoDaddy asking them to cancel my auto renew for an annual service They wrote back and told me I had to call in I called in but they now say they have no record of my calling in They billed me for years of service and had it deducted from my credit card I did not see the charge as I now live in a different state and my credit card statements were not forwarded to me I only found out about the charge when a collection agency called regarding this credit card which has not been used for over a year
GoDaddy tells me they cannot cancel my service and will not prorate the charge, as if to say that I will be paying for years of service even though the service began months ago and they mistakenly did not cancel my service
GoDaddy's hour refund policy is unrealistic and designed to fraudulently trap people into unauthorized credit card charges I signed up for a domain name years ago and sold the business years ago At the time I sold the business, this included all domain names which were transferred to the new owner I just received a charge for $on my credit card and thought it was fraud and cancelled my credit cardI was then charged again on my new card When I tried to contest the charge directly with GoDaddy they said that I was outside their refund period and I selected auto renewal years ago I was told I have no recourse I am paying $for a domain name that I have no legal right to simply because I didn't call them within their hour dispute period
I am on a shared server of godaddys I have since notice a server outage issue with their resource script - Their resource script normally keeps a certain website from using too many resourcesI have proof that their resource script is bringing down every site on my server and that I am not going over my resource limitI have screenshots/web test of all of thisI have given them all of this info and they still refuse to admit they have a problemI am currently stuck on their system and they are forcing me to find a new provider - This is very hard to do with a websiteThey have a 99% sla and they refuse to admit they even have an issueI have provided hours of my own time proving to them they have a server issue and they did notice something and fixed it for a few hours - only for it to returnThey then stated it was my resources AGAINeven after they noticed an issue, and they have my graphs showing I am not going over resource limitsI reached out to twitter and after abou
Ever since purchasing a domain name through GoDaddy, I have been receiving multiple phone calls every day from around the world on my personal cell phone advertising products and services that I never requestedI also receive mail to my home addressInitially the callers even said that they were affiliated with GoDaddy, but now they often hang up as soon as I answer or are simply recorded messagesI strongly believe that GoDaddy sold my personal phone number and home address to businesses all over the world without my consent
I called spoke to a customer service representative on Oct 2, regarding recent charges to my credit cardIt was explained hey were annual renewal fees on my productsAgreeing, I explained there were products that were never utilized in the years that I had been paying them and wanted to cancel those specificallyThe representative agreed and stated he would proceed cancelling those specific products and issue two credits back to my credit cardOne for $and the other for $I only received the crew under for the $I called godaddy back to inform and was told on their end it shows up as both being refunded and I need to contact my credit card companyI called my credit card company and gave them the amount of $and reference number and explained that It was supposed to have refunded back per godaddy on Sept24thThe refund for that amount never came throughI was advised to wait business days to see if the refund would push throughIt never
In May I was contacted about renewing my domain with GoDaddy, I have been a customer for well over years There was a hiccup with the website and my *** account was charged twice When I contacted GoDaddy customer service, I was told that they just applied my payment as a second year When I explained that's not what I want, I was told there was nothing I could do So I contacted Paypal, and fought the second charge GoDaddy never responded, and *** credited my account Yesterday evening I received an email stating that a payment had been declined and that GoDaddy was deleting my account (mind you the original charge is still there, and paid, this is just for the duplicate charge.) I contacted customer service where the rep told me because the charge was reversed by the banking institution (paypal) there would be a dollar charge and an additional dollar (the original duplicate charge) to unlock my account and reinstate service I would take my business somewhere e
I contacted GoDaddy on 4/26/The entire experience took over hours and dealt with some of the rudest employees possibleIt turns out I have been paying GoDaddy for services, every year, that apparently I haven't usedI paid for both a domain and hostingThis year, unfortunately I did not react in time to the renewal which turns out to be a blessingI was instructed, several years ago, by a GoDaddy employee to use Wix or Weebly to create a website due to their user friendlinessThe long story short is that apparently while I have NOT been paying Wix or Weebly, they have been "hosting" our website for freeI have been paying GoDaddyNow, that I could have accepted however in trying to get someone to help me, I was constantly encountering your call center employees who were incredibly rudeI spoke with Eric who was GREAT but it looks like he didn't know what he was doingI then called back and got Garrett who was AWFUL, didn't understand what I was trying to tell himI aske
I have a few domains and hosting service with Godaddy for many yearsSince a couple of years, their service has been sucking so badly and their Phillipines customer service is treating us horribly
Yesterday, I asked to cancel my service and the Rep promptly didI then asked casually, when can I expect my prorated refundFor that, she replied"What refund? we dont give refund after days"I was taken aback but asked to reinstate my hosting service as there is no point in cancelling if I don't get my money backTo my horror, she replied "I cannot do thatYou will have to repurchase it"
This is the way they are treating US customers She could have atleast warned me that If I cancel, they cannot reinstate and also, no refundIt's the least thing you would expect, right?
All I ask is, if you don't want to give a refund, atleast give me my product backIsn't this unfair?
I need files of copies of ALL FULL RECEIPTS of ALL purchases I have ever made with GoDaddy.com Currently, any customer using GoDaddy.com is unable to view in full or save in full any complete receipts of purchases made through GoDaddy.com This is a problem GoDaddy's technical support team, supervisors of that department were unable to provide me with PDF format of FULL RECEIPTS OR THE ABILITY TO VIEW FULL RECEIPTS ONLINE ON TH GO DADDY WEBSITE with only the option to print as several pages a full receipt or to send the information in a generic format of a cvs file This is a problem for not just not myself but for ANYONE using the GoDaddy.com site I have contacted their legal department to request PDF's of FULL RECEIPTS of any and all purchases I've ever made with the company as of today, Thursday, 5/25/and cc'd my Trademark attorney
Go Daddy hosted ALL website and email services as well as security certificatesAfter my website wasn't sending customer order forms to the email I was told by go daddy this was an email issueGo Daddy maintains my emailsThis loss of contact forms cost me an untold amount of money as we have no idea how many clients went to another provider from our lack of replyMy company production is in excess of $2,000,annually and it is fair to estimate that a loss of greater than $100,over the life of the company in projected revenue is conservative
After working with them for months to resolve the issue I was forced to transfer domains and email service after which Go Daddy advised me I was ineligible for a refund on prepaid hosting through
Now I have been deducted from my PayPal account for an email storage fee of $for email service I don't even have
I have contacted the company godaddy.com on numerous occasions to close my account and stop billing my credit cardI have changed my credit card twice as a result of this company billing the cardNow, for a third time they have obtained my credit card information and billed itSince the last two times that I changed my credit card I have never once given this company the new card informationHowever, they are still able to obtain the information and bill it, even after I have requested that the account be closed
My husband tried to cancel our website on June of Despite our attempts to cancel the website, godaddy only took down our domain name and renewed our hosting service for years Even though I have tried to cancel it after the fact, they are not allowing us to do this They say that since it is beyond their day refund period, there is nothing they can do about this We are not even year into our years but they still refuse to let us cancel This seems to be a ridiculous issue since we no longer have our business nor have a need for our website Unfortunately, I did not catch this billing error until it is beyond our credit card's ability to dispute it I am asking for your help in helping us get a refund
I tried to transfer a domains from godaddy to other registrar on on the same date as expiryAll domains had private registration optionsSucceeded on one of the domains, but another gave no option of removing the privacy, hence making me unable to transfer the domain to other registrarI reached out to the customer support both by phone and chatI was asked to fill out a form for manual processing of the privacy lock, at the same time I was given the option to renew the domain for another year (plus the privacy fee) or chance on losing the domain to other ownersI went on filling in the form and paying for the one year renewalOn I received a reply that the domain was NOT locked and that I should be able to remove the privacy optionUpon checking the website, no such option came upI contacted customer support by phone (for minutes international call) and finally got an escalation support ticket number that the problem needed up hours to be solvedI also req
I signed up for GODADDY BOOK KEEPING VIA PHONE in mid march to try it out paid the $for a months service
and after not logging into my paypal for months nor using the godaddy bookkeeping I was charged additional $for months of service I didn't use or authorize
called customer support and they refused to refund service I never used even spoke to a manager and they wouldn't refund my $ HORRIBLE CUSTOMER SERVICE
I took the domain for three months last yearI was charged a fee of 13.17$ though I have closed the accountPlease refund my amount deducted
WHAT is happening to GoDaddy?! I have had nothing but good experiences with GoDaddy until todayI have numerous urls that I have purchased throughout the years, and recently have launched my new business url through themApparently you used to get email credits associated to urls you purchased, which they haven't done in yearsI had email credits, which were NOT listed as being associated with specific urlsI set up my business emails with these credits and they were attached to random urls I owned - NOT COMMUNICATEDSo when I let a url expire that I did not use, one of my business emails were abolished - NOT COMMUNICATEDI proceeded to speak with agents, both of whom were condescending and insultingI have lost ALL my emails from a new business account...the last agent thinks that getting $off an email plan (which costs $130) is good offerI repeat - I LOST ALL MY EMAILS FROM MY NEW BUSINESS because it was not communicated that retiring an unused URL would do that...and
On Feb I went to godaddy.com to host a websiteThey were doing $domain name special I was asked to put my company name to see if it was available, which it wasafter the process I was asked to pay for a yearly billing instead of monthlyso I cancelled the transaction My company was Registered last year with new york county clerk office and the company name is *** *** Now t's been stolen by godaddy and they asking me to pay $for it
I called them before filing this complain and still they insist I payThis company is a fraudPlease do not by to their idea of $special , it's a way of them stealing your idea while they profit from it
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my *** account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my *** AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
On 3/2/my credit card was charged for an SSL certificate renewal Unfortunately, the charge went unnoticed until 5/2/ The certificate was originally purchased for a customer of ours many years ago on an account we don't control The certificate isn't in use any longer I called to request a refund and ask how the renewal even occurred because my credit card had expired in February of We don't own the account so there's no way the card expiration date had been updated I was told that their return policy doesn't extend beyond days and there was nothing they could do days is an unacceptable amount of time for a situation like this The majority of people won't notice an unexpected credit card charge until it appears on their statement nor will they realize that GoDaddy defaults everything to auto-renew I suspect GoDaddy is betting on this behavior While it may be stated in the small print of their T's and C's, it's a bit dishonest The return period fo
Kept charging me for a service I thought I had cancelled, refused to issue a refundTerrible customer experience
I sent an email to GoDaddy asking them to cancel my auto renew for an annual service They wrote back and told me I had to call in I called in but they now say they have no record of my calling in They billed me for years of service and had it deducted from my credit card I did not see the charge as I now live in a different state and my credit card statements were not forwarded to me I only found out about the charge when a collection agency called regarding this credit card which has not been used for over a year
GoDaddy tells me they cannot cancel my service and will not prorate the charge, as if to say that I will be paying for years of service even though the service began months ago and they mistakenly did not cancel my service
GoDaddy's hour refund policy is unrealistic and designed to fraudulently trap people into unauthorized credit card charges I signed up for a domain name years ago and sold the business years ago At the time I sold the business, this included all domain names which were transferred to the new owner I just received a charge for $on my credit card and thought it was fraud and cancelled my credit cardI was then charged again on my new card When I tried to contest the charge directly with GoDaddy they said that I was outside their refund period and I selected auto renewal years ago I was told I have no recourse I am paying $for a domain name that I have no legal right to simply because I didn't call them within their hour dispute period
I am on a shared server of godaddys I have since notice a server outage issue with their resource script - Their resource script normally keeps a certain website from using too many resourcesI have proof that their resource script is bringing down every site on my server and that I am not going over my resource limitI have screenshots/web test of all of thisI have given them all of this info and they still refuse to admit they have a problemI am currently stuck on their system and they are forcing me to find a new provider - This is very hard to do with a websiteThey have a 99% sla and they refuse to admit they even have an issueI have provided hours of my own time proving to them they have a server issue and they did notice something and fixed it for a few hours - only for it to returnThey then stated it was my resources AGAINeven after they noticed an issue, and they have my graphs showing I am not going over resource limitsI reached out to twitter and after abou
Ever since purchasing a domain name through GoDaddy, I have been receiving multiple phone calls every day from around the world on my personal cell phone advertising products and services that I never requestedI also receive mail to my home addressInitially the callers even said that they were affiliated with GoDaddy, but now they often hang up as soon as I answer or are simply recorded messagesI strongly believe that GoDaddy sold my personal phone number and home address to businesses all over the world without my consent
I called spoke to a customer service representative on Oct 2, regarding recent charges to my credit cardIt was explained hey were annual renewal fees on my productsAgreeing, I explained there were products that were never utilized in the years that I had been paying them and wanted to cancel those specificallyThe representative agreed and stated he would proceed cancelling those specific products and issue two credits back to my credit cardOne for $and the other for $I only received the crew under for the $I called godaddy back to inform and was told on their end it shows up as both being refunded and I need to contact my credit card companyI called my credit card company and gave them the amount of $and reference number and explained that It was supposed to have refunded back per godaddy on Sept24thThe refund for that amount never came throughI was advised to wait business days to see if the refund would push throughIt never
In May I was contacted about renewing my domain with GoDaddy, I have been a customer for well over years There was a hiccup with the website and my *** account was charged twice When I contacted GoDaddy customer service, I was told that they just applied my payment as a second year When I explained that's not what I want, I was told there was nothing I could do So I contacted Paypal, and fought the second charge GoDaddy never responded, and *** credited my account Yesterday evening I received an email stating that a payment had been declined and that GoDaddy was deleting my account (mind you the original charge is still there, and paid, this is just for the duplicate charge.) I contacted customer service where the rep told me because the charge was reversed by the banking institution (paypal) there would be a dollar charge and an additional dollar (the original duplicate charge) to unlock my account and reinstate service I would take my business somewhere e
I contacted GoDaddy on 4/26/The entire experience took over hours and dealt with some of the rudest employees possibleIt turns out I have been paying GoDaddy for services, every year, that apparently I haven't usedI paid for both a domain and hostingThis year, unfortunately I did not react in time to the renewal which turns out to be a blessingI was instructed, several years ago, by a GoDaddy employee to use Wix or Weebly to create a website due to their user friendlinessThe long story short is that apparently while I have NOT been paying Wix or Weebly, they have been "hosting" our website for freeI have been paying GoDaddyNow, that I could have accepted however in trying to get someone to help me, I was constantly encountering your call center employees who were incredibly rudeI spoke with Eric who was GREAT but it looks like he didn't know what he was doingI then called back and got Garrett who was AWFUL, didn't understand what I was trying to tell himI aske
I have a few domains and hosting service with Godaddy for many yearsSince a couple of years, their service has been sucking so badly and their Phillipines customer service is treating us horribly
Yesterday, I asked to cancel my service and the Rep promptly didI then asked casually, when can I expect my prorated refundFor that, she replied"What refund? we dont give refund after days"I was taken aback but asked to reinstate my hosting service as there is no point in cancelling if I don't get my money backTo my horror, she replied "I cannot do thatYou will have to repurchase it"
This is the way they are treating US customers She could have atleast warned me that If I cancel, they cannot reinstate and also, no refundIt's the least thing you would expect, right?
All I ask is, if you don't want to give a refund, atleast give me my product backIsn't this unfair?
I need files of copies of ALL FULL RECEIPTS of ALL purchases I have ever made with GoDaddy.com Currently, any customer using GoDaddy.com is unable to view in full or save in full any complete receipts of purchases made through GoDaddy.com This is a problem GoDaddy's technical support team, supervisors of that department were unable to provide me with PDF format of FULL RECEIPTS OR THE ABILITY TO VIEW FULL RECEIPTS ONLINE ON TH GO DADDY WEBSITE with only the option to print as several pages a full receipt or to send the information in a generic format of a cvs file This is a problem for not just not myself but for ANYONE using the GoDaddy.com site I have contacted their legal department to request PDF's of FULL RECEIPTS of any and all purchases I've ever made with the company as of today, Thursday, 5/25/and cc'd my Trademark attorney