There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
I have been harassed day after day with phone calls, texts, emails, etc., from Go Daddy as I chose NOT to renew any domain I held with them, or my website Even after calling them and speaking to THREE different supervisors, they are STILL harassing me!! They think they're slick when you tell them not to call, so they bombard you with emails, and text messages!!! This company should be brought down!!! This has been going on now for over months!!!
Had a bad experience with this godaddyJohn a supervisor Refused to escalate my complaint because of my race and told me they don't speak with the general publicCustomer service was nasty
When going with go Daddy I didnt realize that if I dont pay the extra fee that means that they are going to sell my information and I am going to get a buch of calls from scam companiesThis is ridiculous
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
I have been a customer for a few months I was dissatisfied with the service that I was receiving so I transferred my domain to another web-host provider Go Daddy failed to allow me to transfer successfully They held back pertinent information that I needed to input to allow me to perform this process I had to call and speak to the supervisor, which advanced me a little bit They seemed to have taken me as a joke The emailed me certain information, but they failed to send me the correct information I( went back and forth from website companies where they seemed to be working together to halt my business practices I finally spoke with someone who was not an american who seem not to want to block me but help me and I got a little closer to transferring my email This process of transferring my domain and my email services have taken nearly months where I lost business opportunities
Two years ago, I purchased a website through GoDaddy.com to start my business as an Independent Consultant for *** ***I was told my another consultant that the website would not renew itself and I would need to monitor the time the website would expire, or I would lose the domain nameNowhere did it state when I registered that I was going to be put on an auto renew planAbout six months to one year later, the company, *** ***, was bought out by another company, Pure Romance, and I did not pursue this businessAs a result of this, I no longer used the email address associated with the businessOn August 21, 2017, there was a charge on my bank account for $from GoDaddy.comIt took me a few days to realize this was from when I participated in *** ***, and the charge was for a two year renewalWhen I contacted customer service on October 3, 2017, I was notified that their policy for refunds was five daysI expressed my frustration and explained what
Called to inquire about charge on credit card statement Told that I had enrolled in auto-renewal program for annual payment for monthly web and email services Explained that I had not used services at all and wanted to cancel They cancelled services but denied refund, even partial refund Expected at least a refund of or months of the fee, given that they had cancelled it Said that I had to cancel within days of auto-renewal date Said that they had sent email to me about auto-renewal, but I did not see charge until it showed up on credit card
I currently have charges on my credit card totaling $for renewal of services I no longer have/no longer have access to and no longer needAfter calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, to Go Daddy and, according to the tracking data, the letter has been received Please note the following:
Charges were billed to my credit card by Go Daddy on March ($65.42) and March ($51.19)
I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges
After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May and May
The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
I purchased services from GoDaddy (GD) several years ago I ended my business, canceled my GoDaddy products & turned off the auto-renew option years later, GD charged me for the services I canceled I contacted GD and was told that even though I canceled my services & turned off auto-renew, there was an added protection on my account to "prevent any cancellation mistakes" For years I believed that my account had been closed, and all services had ended, but it turns out there was a hidden "security protection" on my account that prevented me from actually closing my account This Protected Registration allows GD to treat your account as if it had not been canceled, but without customer awareness A quick Google search on the issue shows this to be the number one complaint against GoDaddy, and countless other customers have been tricked into auto-renewals of products they too had believed they canceled Last Friday, I was told by a GD rep that I would receive a full
GoDaddy is the biggest offender of ethics I've ever seen! GoDaddy is the most unethical company and has to be stopped! I'm trying to buy a domain name that has NO significance to anyone but my website / business name! GoDaddy is holding the domain name hostage for $9,500.00! They claim it's a Premium name - it is NOT! They only claim this because it's characters but the characters don't spell a name or reference anything - it's just my business abbreviation with a RANDOM NUMBER included! Now I don't have a way to conduct my business! This domain would fit on my license plates, on my business cards, on flyers, and just make it easier for me and my customers! But GoDaddy is impeding my RIGHT to conduct commerce!
We received a credit card statement of years of email service totaling over $1k billed 3/I was made aware of the charge from our billing one week later than the day refund policy of GoDaddyI have had great experiences with GoDaddy in the past and asked them to do an exception to their policy, being that it is only days past the policyThey would notI once thought the customer service and support of GoDaddy was top notchI recommended them and advocated for them many timesNot nowAs soon as our indentured stay is over, since we are locked in now to years, our association with them is overWe were not even trying to cancel everything, but to just go to one year so we can better financially handle thisI am still astounded that not one single person there would not make the effort to make this happen That's not customer service
I purchased a hosted WordPress product from GoDaddy on 11/17/for $I was pressured into purchasing the product because GoDaddy was discontinuing my old website builder product, and the older product hard started to develop technical glitchesThe new product also has technical issuesNamely, the new product experiences technical issues during image uploads, and required the website to be deleted and recreated to attempt to fix the issueTechnical support was able to observe the issue, but couldn't offer a permanent fix or any assurance that it wouldn't occur in the future
I'm not receiving the service as advertised on the website, and GoDaddy refuses to refund the product because it is days outside of their refund windowThis is unfortunate, as I've been a loyal domain hosting customer for a long time
I was charged for a renewal without my authorizationWhen I contacted their chat support they would not cancel my services without wasting my time for mins and then referring me to their phone supportI'm giving starts because the phone support was great, but the chat support was a zero
I BOUGHT A WEB NAME *** WITH GODDADY COMPANY WHICH INCLUDED EMAIL ACCESS
PAID $WITH AMERICAN EXPRESS AND EVEN THOUGH I HACE SPOKEN WITH NUMEROUS CUSTOMER SERVICE REPRESENTATIVES, NONE HAS PROVIDED ME THE ACCESS TO THE EMAIL ACCOUNT THAT I BOUGHT
SOME REPS HAVE BEEN VERY DISRESPECTFUL; SUCH AS MRSJANNETE A*** AND MRSERGIO M*** MANAGER
WHO HANGED THE PHONE TODAY ; WHEN I TOLD HIM I WAS GOING TO FILE A COMPLAINT WITH Revdex.com; IF HE DID NOT
REFUNDED ME THE $; HE HANGED THE PHONE; THERE WAS A PERSON NAMED DAVID WITH WHOM I SPOKE
ON JANUARY 4/; EMPLOYEE OF GODDADY WHO OPENED MY EMAIL ACCOUNT AND TOLD ME HE WAS GOING TO CALL
ME TODAY; FEB 5/AT AM EST.; HE NEVER CALLED ;AND MRM*** WHO IS A MANAGER AT GODADDY TOLD ME THAT PERSON DOES NOT WORK HERE; VERY STRANGE SITUATION...ALSO MRSA*** TOLD ME DAVID DOES NOT WORK HERE
I would like to make a statement in regards to Go Daddy's business practicesI was a customer from until when our website was abruptly closed by go daddy with very little explanationWe always paid up front for the servicesWe were ignored and we then created a new website ourselvesIn my credit card showed that a transaction was put through with go daddy and they are very hard to get a hold of and when I did speak with salesperson or account person they gave me the run aroundI contacted my credit card company to put a stop on any transactions from go daddyThere was a second transaction tried by go daddy and they sent me a e-mailed note that this payment did not go throughI phoned them back again and asked what am I paying for in the first placeI have not used go daddy for a couple of yearsI demanded a statement from them again and that was finally sent to meVery bad business practices
Worse email service for the last 5+ months!
We are unable to send any emails from our mobile phones and the SMTP options regularly require changes on PC and Mac devicesRight now I have spent over minutes talking to Go Daddy's Customer Support in India, person named M M*** and the technical team failed to resolve the issue
We waited for minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy
How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients
I followed a linked promotion through my employer’s website offering a $per .COM website purchaseI selected websites & placed them in my Godaddy cart at the $priceHowever, when my order went into the pay review my website costs immediately changed to $per .COMI called customer serviceA couple of hours later and lots of placements on hold, I was told that since I had been with Godaddy for over years, “historically, if I ever purchased a website at the $price, then I would never be able to purchase a $website in the present or future”Baffled by such an eternal promo policy, I asked if this restriction was somewhere in writing for the customer to reviewWell, the answer was simple, not from my account or accessibility anywhere in the websiteI had to be emailed the policy from the customer service repIn the policy’s vagueness, there was words that were supposed to represent a previous customer forever, never having access to this $.COM
My website has been down for over days due to the GoDaddy's technical ineptitude result in bad PR for my business and potentially lost revenueOn 1//27/my website SSL certificate was set to expireHowever, I was enrolled in the autorenewal subscription service On 12/28/almost a full month before GoDaddy withdrew $in funds from my bank account automatically for the SSL certificateOn 1/27/when I went to access my website, I got an error message that my website was downI called the GoDaddy help desk at ###-###-#### The customer service rep informed that just because I was on autorenewal does not mean my SSL certificate was automatically renewed, that I needed to manually go into my account and do some steps I did those required stepsIn addition I extended my yr GoDaddy SSL for yrs for additional costs as the rep recommended to prevent future problems from happening in the futureOn 1/28/additional funds of $were withdrawn from my bank account
There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
I have been harassed day after day with phone calls, texts, emails, etc., from Go Daddy as I chose NOT to renew any domain I held with them, or my website Even after calling them and speaking to THREE different supervisors, they are STILL harassing me!! They think they're slick when you tell them not to call, so they bombard you with emails, and text messages!!! This company should be brought down!!! This has been going on now for over months!!!
Had a bad experience with this godaddyJohn a supervisor Refused to escalate my complaint because of my race and told me they don't speak with the general publicCustomer service was nasty
When going with go Daddy I didnt realize that if I dont pay the extra fee that means that they are going to sell my information and I am going to get a buch of calls from scam companiesThis is ridiculous
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
this company pushed into my cart a item that I have no use for and refuse to refund
I have never approved the payment of this item
I have been a customer for a few months I was dissatisfied with the service that I was receiving so I transferred my domain to another web-host provider Go Daddy failed to allow me to transfer successfully They held back pertinent information that I needed to input to allow me to perform this process I had to call and speak to the supervisor, which advanced me a little bit They seemed to have taken me as a joke The emailed me certain information, but they failed to send me the correct information I( went back and forth from website companies where they seemed to be working together to halt my business practices I finally spoke with someone who was not an american who seem not to want to block me but help me and I got a little closer to transferring my email This process of transferring my domain and my email services have taken nearly months where I lost business opportunities
Two years ago, I purchased a website through GoDaddy.com to start my business as an Independent Consultant for *** ***I was told my another consultant that the website would not renew itself and I would need to monitor the time the website would expire, or I would lose the domain nameNowhere did it state when I registered that I was going to be put on an auto renew planAbout six months to one year later, the company, *** ***, was bought out by another company, Pure Romance, and I did not pursue this businessAs a result of this, I no longer used the email address associated with the businessOn August 21, 2017, there was a charge on my bank account for $from GoDaddy.comIt took me a few days to realize this was from when I participated in *** ***, and the charge was for a two year renewalWhen I contacted customer service on October 3, 2017, I was notified that their policy for refunds was five daysI expressed my frustration and explained what
Called to inquire about charge on credit card statement Told that I had enrolled in auto-renewal program for annual payment for monthly web and email services Explained that I had not used services at all and wanted to cancel They cancelled services but denied refund, even partial refund Expected at least a refund of or months of the fee, given that they had cancelled it Said that I had to cancel within days of auto-renewal date Said that they had sent email to me about auto-renewal, but I did not see charge until it showed up on credit card
I currently have charges on my credit card totaling $for renewal of services I no longer have/no longer have access to and no longer needAfter calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, to Go Daddy and, according to the tracking data, the letter has been received Please note the following:
Charges were billed to my credit card by Go Daddy on March ($65.42) and March ($51.19)
I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges
After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May and May
The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
I purchased services from GoDaddy (GD) several years ago I ended my business, canceled my GoDaddy products & turned off the auto-renew option years later, GD charged me for the services I canceled I contacted GD and was told that even though I canceled my services & turned off auto-renew, there was an added protection on my account to "prevent any cancellation mistakes" For years I believed that my account had been closed, and all services had ended, but it turns out there was a hidden "security protection" on my account that prevented me from actually closing my account This Protected Registration allows GD to treat your account as if it had not been canceled, but without customer awareness A quick Google search on the issue shows this to be the number one complaint against GoDaddy, and countless other customers have been tricked into auto-renewals of products they too had believed they canceled Last Friday, I was told by a GD rep that I would receive a full
GoDaddy is the biggest offender of ethics I've ever seen! GoDaddy is the most unethical company and has to be stopped! I'm trying to buy a domain name that has NO significance to anyone but my website / business name! GoDaddy is holding the domain name hostage for $9,500.00! They claim it's a Premium name - it is NOT! They only claim this because it's characters but the characters don't spell a name or reference anything - it's just my business abbreviation with a RANDOM NUMBER included! Now I don't have a way to conduct my business! This domain would fit on my license plates, on my business cards, on flyers, and just make it easier for me and my customers! But GoDaddy is impeding my RIGHT to conduct commerce!
We received a credit card statement of years of email service totaling over $1k billed 3/I was made aware of the charge from our billing one week later than the day refund policy of GoDaddyI have had great experiences with GoDaddy in the past and asked them to do an exception to their policy, being that it is only days past the policyThey would notI once thought the customer service and support of GoDaddy was top notchI recommended them and advocated for them many timesNot nowAs soon as our indentured stay is over, since we are locked in now to years, our association with them is overWe were not even trying to cancel everything, but to just go to one year so we can better financially handle thisI am still astounded that not one single person there would not make the effort to make this happen That's not customer service
I purchased a hosted WordPress product from GoDaddy on 11/17/for $I was pressured into purchasing the product because GoDaddy was discontinuing my old website builder product, and the older product hard started to develop technical glitchesThe new product also has technical issuesNamely, the new product experiences technical issues during image uploads, and required the website to be deleted and recreated to attempt to fix the issueTechnical support was able to observe the issue, but couldn't offer a permanent fix or any assurance that it wouldn't occur in the future
I'm not receiving the service as advertised on the website, and GoDaddy refuses to refund the product because it is days outside of their refund windowThis is unfortunate, as I've been a loyal domain hosting customer for a long time
I was charged for a renewal without my authorizationWhen I contacted their chat support they would not cancel my services without wasting my time for mins and then referring me to their phone supportI'm giving starts because the phone support was great, but the chat support was a zero
I BOUGHT A WEB NAME *** WITH GODDADY COMPANY WHICH INCLUDED EMAIL ACCESS
PAID $WITH AMERICAN EXPRESS AND EVEN THOUGH I HACE SPOKEN WITH NUMEROUS CUSTOMER SERVICE REPRESENTATIVES, NONE HAS PROVIDED ME THE ACCESS TO THE EMAIL ACCOUNT THAT I BOUGHT
SOME REPS HAVE BEEN VERY DISRESPECTFUL; SUCH AS MRSJANNETE A*** AND MRSERGIO M*** MANAGER
WHO HANGED THE PHONE TODAY ; WHEN I TOLD HIM I WAS GOING TO FILE A COMPLAINT WITH Revdex.com; IF HE DID NOT
REFUNDED ME THE $; HE HANGED THE PHONE; THERE WAS A PERSON NAMED DAVID WITH WHOM I SPOKE
ON JANUARY 4/; EMPLOYEE OF GODDADY WHO OPENED MY EMAIL ACCOUNT AND TOLD ME HE WAS GOING TO CALL
ME TODAY; FEB 5/AT AM EST.; HE NEVER CALLED ;AND MRM*** WHO IS A MANAGER AT GODADDY TOLD ME THAT PERSON DOES NOT WORK HERE; VERY STRANGE SITUATION...ALSO MRSA*** TOLD ME DAVID DOES NOT WORK HERE
I would like to make a statement in regards to Go Daddy's business practicesI was a customer from until when our website was abruptly closed by go daddy with very little explanationWe always paid up front for the servicesWe were ignored and we then created a new website ourselvesIn my credit card showed that a transaction was put through with go daddy and they are very hard to get a hold of and when I did speak with salesperson or account person they gave me the run aroundI contacted my credit card company to put a stop on any transactions from go daddyThere was a second transaction tried by go daddy and they sent me a e-mailed note that this payment did not go throughI phoned them back again and asked what am I paying for in the first placeI have not used go daddy for a couple of yearsI demanded a statement from them again and that was finally sent to meVery bad business practices
Worse email service for the last 5+ months!
We are unable to send any emails from our mobile phones and the SMTP options regularly require changes on PC and Mac devicesRight now I have spent over minutes talking to Go Daddy's Customer Support in India, person named M M*** and the technical team failed to resolve the issue
We waited for minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy
How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients
I followed a linked promotion through my employer’s website offering a $per .COM website purchaseI selected websites & placed them in my Godaddy cart at the $priceHowever, when my order went into the pay review my website costs immediately changed to $per .COMI called customer serviceA couple of hours later and lots of placements on hold, I was told that since I had been with Godaddy for over years, “historically, if I ever purchased a website at the $price, then I would never be able to purchase a $website in the present or future”Baffled by such an eternal promo policy, I asked if this restriction was somewhere in writing for the customer to reviewWell, the answer was simple, not from my account or accessibility anywhere in the websiteI had to be emailed the policy from the customer service repIn the policy’s vagueness, there was words that were supposed to represent a previous customer forever, never having access to this $.COM
My website has been down for over days due to the GoDaddy's technical ineptitude result in bad PR for my business and potentially lost revenueOn 1//27/my website SSL certificate was set to expireHowever, I was enrolled in the autorenewal subscription service On 12/28/almost a full month before GoDaddy withdrew $in funds from my bank account automatically for the SSL certificateOn 1/27/when I went to access my website, I got an error message that my website was downI called the GoDaddy help desk at ###-###-#### The customer service rep informed that just because I was on autorenewal does not mean my SSL certificate was automatically renewed, that I needed to manually go into my account and do some steps I did those required stepsIn addition I extended my yr GoDaddy SSL for yrs for additional costs as the rep recommended to prevent future problems from happening in the futureOn 1/28/additional funds of $were withdrawn from my bank account