I contacted Go Daddy in October for my business needs, I paid for a website in OctoberMy account was charged again for a website that I did not authorizeI made it clear that I only needed one account and broke down the charges to the sales person on the phone during our initial callI was assured that I would be charged $annually and $monthly and no more
When I told them that I never authorized them to charge me twice and that brought to their attention that they had been charging me since OctoberTheir explanation was it was my fault and they will not refund my moneyI have contacted my bank and notified them and filed a police report
Each year they send an email regarding renewalsEach year you have to enter your online account to accept or notEach year your password won't workEach year you have to call them to remedy(Or else they will bill you.)
This year, after days of phone calls, emails, etc, they switched it up and wouldn't even make it possible for me to enter into my own accountThe real scam is that they won't even let you cancel your account unless you can access your accountSo I will now have to contact my bank to cancel the payments
A domain was purchased in error under my name and now I am being pressured to pay for itIt was an auction domain for which I never bid onI make less than 35k a year and the domain was sold for 20kI would have never purchased this domain in the first placeI contacted godaddy support and they told me that it was final, and that I would have to pay for the domainThis was a very shady practice as I see the domain on my invoice, but their is a purchase price of $not 20,
On 4-11-I called the Support number for this company and spoke with Michael whose email address is ***@godaddy.com He was extremely rude and belligerentHe refused to assist me with the problem I was experienceI explained I had a receipt for a domain name I purchased He said well email it to me I sent him the email and he told me Well stupid you have more than one account I demanded to speak with his manager and he said, "THATS NOT GOING TO HAPPEN" I was finally able to reach a supervisor that explained for some reason their system had given me two different crs He was able to merge the two account numbers and resolve the problem There was no reason for Michael's behavior
My husband passed awayIn my grief I have forgotten the code to have access to our accountI've contacted GoDaddy numerous times now to gain access so I can retrieve all our personal pictures we collected through the years kept on my husband's computer and some on his phoneThey told me to fill out the change form on lineThey asked for certain things and I gave them more then needed to prove who I was and also I explained in detail why I was asking for helpOur domain name will expire 12/this year, and it now the end of August I don't have much timeAnyway, I sent them my colored picture of passport, my husband's death certificate, our marriage license and all other information they asked forAnd they keep coming back with asking me to provide them with 'something new' to give themI must add; I've taken care of everything of my husband's...bills, credit cards, property, belongs, life insurance etc...and No one had an issue with me and the documents I've provided Except Go DaddyI suspect they've done something already to the domain illegally and they are stringing me along until DecemberAll I need is my hundreds of picturesI need an password and retrieve an access code from the email address connected to the domain nameThey are not helping at allCan someone help me with any thoughts? Now I'm worried that they can't even be trusted with my personal information that I've sent them like my passport!! I'm upset, sad and now worried
I own a web-site (***) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
I have paid for domains for the past years
I have my account set up for auto-renew
On 12/30, I got notice that my account was all set to renew
Then, on 1/19, I notice that my emails aren't going through -- my website is down, and business partners informed me that they have been sending me information
I dig into my spam folder within my Google account, and see a warning message from Go Daddy that my account was set to renew on 1/4, there was an issue with it, and the next bill date is 1/
I call Go DaddyAfter a lengthy wait -- to the tune of 20minutes -- I get someone on the phone who says that the expiration date on my credit card no longer matched -- this is despite the fact that I got an email that I was "all set" on 12/30/-- and we process paymentTHEN, I learn that the data lost while my account was down was unrecoverableI get angry and ask for (1) the date when my account was shut down, and (2) a supervisor, and the person passes me off to a "superviso
Go daddy will not give me my personal and private informationThe very reason I got with this business going’s back to I have been a loyal customer, yet they have deceived me and left me with no access to personal and private information which I entrusted this company withI have sent them my state ID as well my paperwork showsing receipt of payment and God daddy will still not give me access to my accountI have paid large amounts to this email company and they will not give me access to my personal and private intormation, yet they have no problem sending passcodes to email addresses associated to a google email that I no longer have access tooThis is all very disturbing as I have entrused this businessI have paid for services that I cannot even accessThis is bad business and not moral in any wayIt’s a vioalation of privacy amongst other laws
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
We made numerous phone calls to explaining to GoDaddy that they were NOT authorized to renew our subscription without authorization and they continue to bill us and renew our subscriptionThey refuse to refund the charge to our Amex account
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
I was domain privacy registration and after buying this service I am not got service I can see my all private information on the third-party websitethat means GoDaddy sale all customer private information to the third partywhen I was talked with customer service department they told me it will change in hours but it's not changedafter again I was called to customer service department they talk with me minutes and then tell me we can't do anything
that's means I was paid for my privacy registration infobut they do not give me service they already share my information with all third partyand if I am updating my domain registration info in Godaddy it's also updated in the third partyso why you charge me privacy registration fees?
I have been a customer of Godaddy for 15+ yearsMy first attempt to get some help from their legal department was met with diversions and rudeness I have decided to put my complaint in the hands of my lawyer
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
I am filing this Revdex.com complaint because of Godaddy hijacked my domain namesOn June 27, I noticed that three of my major domain names no longer connected to my serversTo my surprise, when I called Godaddy customer services, I was told that for some reason they decided to take away my domain names due to the wrong whois recordsI was also told that I was contacted by Godaddy via email on several occasionsWhen I looked at my email box, I only found commercial solicitation emails that are sent to me on the daily basis from Godaddy, but not a single email in regards to updating whois records on the domains that Godaddy simply hikecaked from meThe domains Godaddy took away are: PHENOBESTIN.COM, MITNUTRA.COM and SHOPPHARMACYCOUNTER.COM, of which “PHENOBESTIN” is my registered USPTO.gov trademark!!!! These domains is my family's incomeI’ve been operating PHENOBESTIN.com for around years!!! My registration expiration date for the domain is in 2022!!! Godaddy shady practices are
We have out web sites hosted with godaddy and annually obtain web site hosting and security certificatesLast week (may 2017), a representative from go daddy contacted me to inform me that godaddy actually shares server space and despite the fact that multiple websites - if not hundreds of thousands - were on each server, that godaddy will now not guarantee these servers are secure and is demanding payment from each hosted site for additional securityIf these fees are not paid I was told there is zero security and anyone can hack their server and change the information or destroy my web siteThe representative told me if I did not agree to pay for a security fee on top of my security certificates that my site could now be hackedI asked several questions - one was why if all the sites on a single server are using the same software to monitor traffic in, they why was each customer on the same server being demanded to pay money when the software obviously will blanket cover all clie
Hi, I purchased months worth of a firewall service that will not work with my websites due to the way I have the sites builtI understand that this service will work for some people but it will not work for our website users due to us having password protected pages on the firewallI have a half a dozen support tickets acknowledging this
I am not asking for a refund for time I have used the product, only a refund for the future payments for months worth of a service I cannot useI was told no refund would be givenI have been a customer for nearly years with GoDaddy and have dozens of products with them, so this is very surprising to meThe payment for this service was $for months and I have used less than months, so I would like a refund for of the remaining months (details on next page)
Recent customer of Godaddy and my website went down due to a software error the company has acknowledged as their faultTechnical support will not help and are requiring a $payment in order to recover my websiteI had (5) backups done for the website and mysteriously the archive files for the backups on Godaddy' server have disappeared, leaving Godaddy to explain that its an error they have no control overAs a customer, I would have expected a company to manage my complaint better, rather than demand additional money when their software goes badIt took months to complete the website and it was used to sell my productsNow I don't have a website and feel I am being held hostage to either pay them more money or start from the beginning
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
For years, my business, Mil-Green casual, Inc, has had the domain name milgreen.com through Godaddy.comOur website, advertising, and all printed materials including our delivery vehicle have the website name www.milgreen.com printed on themTwo weeks ago, it was brought to my attention that there was a problem with my website and after some investigating, I found that the domain name had expiredI immediately called Godaddy's customer service and was informed that they had sold my domain name two days prior to my call, and that I was out of luckAfter years, they didn't even attempt to call meThe explanation I received was that several emails were sent and not answeredThose emails were sent to our company advertising representative, *** *** at his business email that was obtained from Godaddy.com, which is ***.***.com Godaddy has span filters on their customer's emails and the notifications sent to Mr*** went to spam (again, the spam filters are Godaddy'
I contacted Go Daddy in October for my business needs, I paid for a website in OctoberMy account was charged again for a website that I did not authorizeI made it clear that I only needed one account and broke down the charges to the sales person on the phone during our initial callI was assured that I would be charged $annually and $monthly and no more
When I told them that I never authorized them to charge me twice and that brought to their attention that they had been charging me since OctoberTheir explanation was it was my fault and they will not refund my moneyI have contacted my bank and notified them and filed a police report
Each year they send an email regarding renewalsEach year you have to enter your online account to accept or notEach year your password won't workEach year you have to call them to remedy(Or else they will bill you.)
This year, after days of phone calls, emails, etc, they switched it up and wouldn't even make it possible for me to enter into my own accountThe real scam is that they won't even let you cancel your account unless you can access your accountSo I will now have to contact my bank to cancel the payments
A domain was purchased in error under my name and now I am being pressured to pay for itIt was an auction domain for which I never bid onI make less than 35k a year and the domain was sold for 20kI would have never purchased this domain in the first placeI contacted godaddy support and they told me that it was final, and that I would have to pay for the domainThis was a very shady practice as I see the domain on my invoice, but their is a purchase price of $not 20,
On 4-11-I called the Support number for this company and spoke with Michael whose email address is ***@godaddy.com He was extremely rude and belligerentHe refused to assist me with the problem I was experienceI explained I had a receipt for a domain name I purchased He said well email it to me I sent him the email and he told me Well stupid you have more than one account I demanded to speak with his manager and he said, "THATS NOT GOING TO HAPPEN" I was finally able to reach a supervisor that explained for some reason their system had given me two different c
rs He was able to merge the two account numbers and resolve the problem There was no reason for Michael's behavior
My husband passed awayIn my grief I have forgotten the code to have access to our accountI've contacted GoDaddy numerous times now to gain access so I can retrieve all our personal pictures we collected through the years kept on my husband's computer and some on his phoneThey told me to fill out the change form on lineThey asked for certain things and I gave them more then needed to prove who I was and also I explained in detail why I was asking for helpOur domain name will expire 12/this year, and it now the end of August I don't have much timeAnyway, I sent them my colored picture of passport, my husband's death certificate, our marriage license and all other information they asked forAnd they keep coming back with asking me to provide them with 'something new' to give themI must add; I've taken care of everything of my husband's...bills, credit cards, property, belongs, life insurance etc...and No one had an issue with me and the documents I've provided Except Go DaddyI suspect they've done something already to the domain illegally and they are stringing me along until DecemberAll I need is my hundreds of picturesI need an password and retrieve an access code from the email address connected to the domain nameThey are not helping at allCan someone help me with any thoughts? Now I'm worried that they can't even be trusted with my personal information that I've sent them like my passport!! I'm upset, sad and now worried
I own a web-site (***) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
I have paid for domains for the past years
I have my account set up for auto-renew
On 12/30, I got notice that my account was all set to renew
Then, on 1/19, I notice that my emails aren't going through -- my website is down, and business partners informed me that they have been sending me information
I dig into my spam folder within my Google account, and see a warning message from Go Daddy that my account was set to renew on 1/4, there was an issue with it, and the next bill date is 1/
I call Go DaddyAfter a lengthy wait -- to the tune of 20minutes -- I get someone on the phone who says that the expiration date on my credit card no longer matched -- this is despite the fact that I got an email that I was "all set" on 12/30/-- and we process paymentTHEN, I learn that the data lost while my account was down was unrecoverableI get angry and ask for (1) the date when my account was shut down, and (2) a supervisor, and the person passes me off to a "superviso
Go daddy will not give me my personal and private informationThe very reason I got with this business going’s back to I have been a loyal customer, yet they have deceived me and left me with no access to personal and private information which I entrusted this company withI have sent them my state ID as well my paperwork showsing receipt of payment and God daddy will still not give me access to my accountI have paid large amounts to this email company and they will not give me access to my personal and private intormation, yet they have no problem sending passcodes to email addresses associated to a google email that I no longer have access tooThis is all very disturbing as I have entrused this businessI have paid for services that I cannot even accessThis is bad business and not moral in any wayIt’s a vioalation of privacy amongst other laws
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
We made numerous phone calls to explaining to GoDaddy that they were NOT authorized to renew our subscription without authorization and they continue to bill us and renew our subscriptionThey refuse to refund the charge to our Amex account
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
I was domain privacy registration and after buying this service I am not got service I can see my all private information on the third-party websitethat means GoDaddy sale all customer private information to the third partywhen I was talked with customer service department they told me it will change in hours but it's not changedafter again I was called to customer service department they talk with me minutes and then tell me we can't do anything
that's means I was paid for my privacy registration infobut they do not give me service they already share my information with all third partyand if I am updating my domain registration info in Godaddy it's also updated in the third partyso why you charge me privacy registration fees?
I have been a customer of Godaddy for 15+ yearsMy first attempt to get some help from their legal department was met with diversions and rudeness I have decided to put my complaint in the hands of my lawyer
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
I am filing this Revdex.com complaint because of Godaddy hijacked my domain namesOn June 27, I noticed that three of my major domain names no longer connected to my serversTo my surprise, when I called Godaddy customer services, I was told that for some reason they decided to take away my domain names due to the wrong whois recordsI was also told that I was contacted by Godaddy via email on several occasionsWhen I looked at my email box, I only found commercial solicitation emails that are sent to me on the daily basis from Godaddy, but not a single email in regards to updating whois records on the domains that Godaddy simply hikecaked from meThe domains Godaddy took away are: PHENOBESTIN.COM, MITNUTRA.COM and SHOPPHARMACYCOUNTER.COM, of which “PHENOBESTIN” is my registered USPTO.gov trademark!!!! These domains is my family's incomeI’ve been operating PHENOBESTIN.com for around years!!! My registration expiration date for the domain is in 2022!!! Godaddy shady practices are
We have out web sites hosted with godaddy and annually obtain web site hosting and security certificatesLast week (may 2017), a representative from go daddy contacted me to inform me that godaddy actually shares server space and despite the fact that multiple websites - if not hundreds of thousands - were on each server, that godaddy will now not guarantee these servers are secure and is demanding payment from each hosted site for additional securityIf these fees are not paid I was told there is zero security and anyone can hack their server and change the information or destroy my web siteThe representative told me if I did not agree to pay for a security fee on top of my security certificates that my site could now be hackedI asked several questions - one was why if all the sites on a single server are using the same software to monitor traffic in, they why was each customer on the same server being demanded to pay money when the software obviously will blanket cover all clie
Hi, I purchased months worth of a firewall service that will not work with my websites due to the way I have the sites builtI understand that this service will work for some people but it will not work for our website users due to us having password protected pages on the firewallI have a half a dozen support tickets acknowledging this
I am not asking for a refund for time I have used the product, only a refund for the future payments for months worth of a service I cannot useI was told no refund would be givenI have been a customer for nearly years with GoDaddy and have dozens of products with them, so this is very surprising to meThe payment for this service was $for months and I have used less than months, so I would like a refund for of the remaining months (details on next page)
Recent customer of Godaddy and my website went down due to a software error the company has acknowledged as their faultTechnical support will not help and are requiring a $payment in order to recover my websiteI had (5) backups done for the website and mysteriously the archive files for the backups on Godaddy' server have disappeared, leaving Godaddy to explain that its an error they have no control overAs a customer, I would have expected a company to manage my complaint better, rather than demand additional money when their software goes badIt took months to complete the website and it was used to sell my productsNow I don't have a website and feel I am being held hostage to either pay them more money or start from the beginning
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
For years, my business, Mil-Green casual, Inc, has had the domain name milgreen.com through Godaddy.comOur website, advertising, and all printed materials including our delivery vehicle have the website name www.milgreen.com printed on themTwo weeks ago, it was brought to my attention that there was a problem with my website and after some investigating, I found that the domain name had expiredI immediately called Godaddy's customer service and was informed that they had sold my domain name two days prior to my call, and that I was out of luckAfter years, they didn't even attempt to call meThe explanation I received was that several emails were sent and not answeredThose emails were sent to our company advertising representative, *** *** at his business email that was obtained from Godaddy.com, which is ***.***.com Godaddy has span filters on their customer's emails and the notifications sent to Mr*** went to spam (again, the spam filters are Godaddy'