This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter*** Office: ###-###-####Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and resolution
We concur with *** investigative teamIf *** has already contacted you with their response we do support their decision.Any further concerns regarding this claim should be made by contacting their offices directly *** Office: ###-###-####Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's repsonse doesn't fix any situation Has Kroger white listed my e-mail address so my e-mails will no longer bounce? What's the tracking number of the refund for the graham crackers I e-mailed them about? Kroger says in their response to the Revdex.com to e-mail them at kroger.com, but that doesn't work I e-mailed Kroger through kroger.com Kroger replied When I replied to that e-mail, I got this bounce-back e-mail saying it cannot be delivered:-----Original Message----- From: Mail Delivery System [mailto:[email protected]] Sent: Tuesday, July 4, 9:AM To: *** Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipientsThis is a permanent errorThe following address(es)failed: [email protected]:SMTP error from remote server for TEXT command, host: *** (158.48.16.7) reason: Local Policy Violation --- The header of the original message is following--- Received: from [10.148.145.39] ([107.92.120.74]) by mail.gmx.com (mrgmxus001 [74.208.5.15]) with ESMTPSA (Nemesis) id 0MYfnI-1dEitR3umA-00VMzP for ; Tue, Jul 15:43:+0200From: William McMullin Content-Type: multipart/alternative; boundary=Apple-Mail-50822526-2908-47DD-A1B4-E69C85FEDE53Content-Transfer-Encodin...⇄ 7bitMime-Version: (1.0)Date: Tue, Jul 09:43:-0400Subject: Re: Your Comments (#26758919)Message-Id: References: In-Reply-To: To: [email protected]: iPhone Mail (14F89)X-Provags-ID: V03:K0:tsgr3QbMWGB1K2XVMWdWn6YgIXJelJjre0TJzciw9jbj2HbtAcD w0oUthHi3+9qCQ8kzutMFhusEqJYwzeTiJAP008J6RTz4m1HzutuDtttiSxNo1x2aH6y3I6 QUoje7iO6QxMqA9ioW6uSyrv4Y7c00k39vbu3OlgmF95KsJpnPdirDdR8NPGBSsxswxWRUp uC5kRQU1r/7+LpvYplMgQ==X-UI-Out-Filterresults: notjunk:1;V01:K0:Pkll65L306k=:XUAcSbFTJHJlTtt1kgHYFz cRszKaoPhvqW7mM/B3JSZhfAj1VZpov8uNdEUuRwsP0tjyRv/U2Xo6yQbo6T5dhrKxQ1FPF/Z 9Gb9wb3AzQQVn4qZWb9oXeStI/AlD/5D4ihgsUqPyz7d47kyrVJkrqL5isqhFfIhVJTGlUvQd 3GLncs2C55s3vIRKe6rtfKCKqGlMgq2pXnWdka//QQjiXGZpJKxJFHCct3wrgmjnK30NTCet2 VFdjXiVD4OJsiVhe4MZIjTL4ijK5zJeMMM8qQIyNQMzMLhg/J2YoR0cZdjodb/9WpezNI7Nuy sM8zRNPeFZauwL4gJy1F6JlHFXO1+07xq3zRb5/dIhFmVjpYfssq2FZpsNyfASAfYT2E2dnGU ++fNDbKcDLuttyZUoLUx341YsOfDuwk7O/mDMHHokzt5Q2Y6C6GAZ29Ihp/pXULo6nkswJqwK Zb/Sb1DrFzYObt6Mhnpc+0b+hssWIuswMlTcz0/xcJOlrvKLgQucjPONgThIO3VDLueXfhUHN cnoBPILUbIXBcUpND+F8qqTeAtOYbxtmfbkwlC/N8OppYUf9J3ZYdBw4rEzjZubI+UcYM7BSS UFNYf33U/o5xi/MBGRCypHx217g01f2xKqxnSvCVwlRBsMI9LcEUokofAF0AtBRx70/XMjg6C PNzq3O8GU58N68gPWUFmCAlJIeGTMZ9+An/oojullGhBI5Y5Suiptw0IaNbI2QFF324DsxY7Q ta3LkReTLtUFVzFfBelpxuc8a4gW5Vz8VgxDlF0GtFsdLuXzus1bGhD/cJnBNeJEEIRb+QOvH Sg5ZFII
I called the store and spoke with the Store Manager *** *** *** *** stated he has already spoken with this customer and advised her to come into the store for a refundCustomer told *** *** that they were in the hospital and they would come into the store when they get outAttempted to call customer multiple times, received no answer and the voicemail was fullStore is waiting for customer to get the their refund
Regards,
Kroger Co
Ref # ***
Your comments were addressed with the store Manager for additional review and follow upThey will be contacting you soonAgain, we are very sorry and appreciate you bringing it to our attentionRegards, The Kroger Co
Our company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly mannerWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this was addressed further with the Store ManagerPlease return to the store with your receipt for a refundRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Hello:In regards the requested info by Kroger 12-digit SMITH card number:* *** *** * and receipt information:Date of the transaction 11/11/2017*** 11/11/SMITHS FOOD #*** *** *** ** ***The product was a Wine *** *** ***, which "under *** law" and as per the Manager "Jenny" can not be exchange or returned.Being with a law degree for more than years, I can understand very well the laws, but I could not understand is how so prestigious company as Kroger can have a Manager as the one who mistreated and bullied me in front of my children with the most minimal respect for a customer who pays her salary for more than years.It is not about the reimbursement of the product, it is about the Smith's image through despicable people running the market.Thanks*** *** Series of numbers after the timeAmount of transaction
We appreciate the assistance of the Revdex.comWe need more information in order to assistPlease have the customer respond with the store address, day and time of the incident and their shopper's card numberThank you for your help
Regards,
Kroger Co
Ref # ***
The payment that was received by *** and *** from *** *** included a letter of demand. *** *** demanded that upon cashing the instrument, *** & *** would delete the negative item from all major credit bureaus. The collection agency could not comply with this demand and so the payment was not negotiated by them. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received a call from a representative from Kroeger'sShe advised me that I would receive a gift card in the amount that was stolen from me but I have yet to receive anything from this companyIt took three months before they would contact me and they did so on the last day before the dispute was going to be closedI find this to be poor customer service I doubt that I shall receive a gift card from the company and they should have responded to my dispute months ago and not at the last minuteShame on this company.
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint First the company is lyingThe company never mentioned anything about IT problemsIn fact that terminology never was uttered from the representative's mouthThe Facebook page never included any information about system problems with that particular promotion and the company never made a post regarding problems with that promotionThe reason whys they didn't is because they would have been inundated with valid customer complaints about not receiving a promotionInstead the company banked on people not knowing what they did wrong to qualify so customers were forced to spend MORE money tore-qualify for the promotionI talked to about people at the Ralphs Tailgate event and ALL reported problems with the promotionThey spent more than twice the amount that they should have to get a ticket they should have originally received. This company is peddling fraudAdditionally they're "to*** of appreciation" was not commensurate with the amount lostIt's odd that they would term it a "to*** of appreciation" since refund would be an accurate termThis evidences that Ralphs takes no responsibility in defrauding the public and also their intention to steal from the public repeatedlyRegards, *** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI contacted the customer directly and offered a token of our appreciationAdvised customer their concerns have been brought to the attention of the Store Manager and Pharmacy Manager so this can be
addressed with the employees
Regards,
Kroger Co
Ref # ***
We appreciate the opportunity to address the customer’s concernI spoke to the store manager who stated when she's ready to place a new order to contact a member of manager-preferably Steven or Amanda. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Reached out to the customer directly with our response on 7/01/We respectfully have nothing further to add and request that the Revdex.com close this contactWe appreciate the Revdex.com's assistance in this matter
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comThe customer comments were shared with the store management teamThe Store Manager has already addressed this issue and we are confident the necessary steps have been taken to
ensure they have a better experience going forwardWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Our company prides itself on offering excellent customer service and we expect our products to be correctly priced during check out at all timesWe are committed to providing our customers with the most enjoyable shopping experience possible and their comments provide us the opportunity to
evaluate, address, and correct our processes if necessaryThank you for bringing this to our attentionAll price discrepancies must be resolved at store levelI've called the store and spoken with the Assistant Manager MrCMrCadvised he has already spoken with this customer over the phone and invited them to return to the store so he could make this right with themCustomer has not yet returned to the store for this resolutionPlease direct the Customer to return to the store and speak with MrCso this can be resolvedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter*** Office: ###-###-####Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and resolution
We concur with *** investigative teamIf *** has already contacted you with their response we do support their decision.Any further concerns regarding this claim should be made by contacting their offices directly *** Office: ###-###-####Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's repsonse doesn't fix any situation Has Kroger white listed my e-mail address so my e-mails will no longer bounce? What's the tracking number of the refund for the graham crackers I e-mailed them about? Kroger says in their response to the Revdex.com to e-mail them at kroger.com, but that doesn't work I e-mailed Kroger through kroger.com Kroger replied When I replied to that e-mail, I got this bounce-back e-mail saying it cannot be delivered:-----Original Message----- From: Mail Delivery System [mailto:[email protected]] Sent: Tuesday, July 4, 9:AM To: *** Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipientsThis is a permanent errorThe following address(es)failed: [email protected]:SMTP error from remote server for TEXT command, host: *** (158.48.16.7) reason: Local Policy Violation --- The header of the original message is following--- Received: from [10.148.145.39] ([107.92.120.74]) by mail.gmx.com (mrgmxus001 [74.208.5.15]) with ESMTPSA (Nemesis) id 0MYfnI-1dEitR3umA-00VMzP for ; Tue, Jul 15:43:+0200From: William McMullin Content-Type: multipart/alternative; boundary=Apple-Mail-50822526-2908-47DD-A1B4-E69C85FEDE53Content-Transfer-Encodin...⇄ 7bitMime-Version: (1.0)Date: Tue, Jul 09:43:-0400Subject: Re: Your Comments (#26758919)Message-Id: References: In-Reply-To: To: [email protected]: iPhone Mail (14F89)X-Provags-ID: V03:K0:tsgr3QbMWGB1K2XVMWdWn6YgIXJelJjre0TJzciw9jbj2HbtAcD w0oUthHi3+9qCQ8kzutMFhusEqJYwzeTiJAP008J6RTz4m1HzutuDtttiSxNo1x2aH6y3I6 QUoje7iO6QxMqA9ioW6uSyrv4Y7c00k39vbu3OlgmF95KsJpnPdirDdR8NPGBSsxswxWRUp uC5kRQU1r/7+LpvYplMgQ==X-UI-Out-Filterresults: notjunk:1;V01:K0:Pkll65L306k=:XUAcSbFTJHJlTtt1kgHYFz cRszKaoPhvqW7mM/B3JSZhfAj1VZpov8uNdEUuRwsP0tjyRv/U2Xo6yQbo6T5dhrKxQ1FPF/Z 9Gb9wb3AzQQVn4qZWb9oXeStI/AlD/5D4ihgsUqPyz7d47kyrVJkrqL5isqhFfIhVJTGlUvQd 3GLncs2C55s3vIRKe6rtfKCKqGlMgq2pXnWdka//QQjiXGZpJKxJFHCct3wrgmjnK30NTCet2 VFdjXiVD4OJsiVhe4MZIjTL4ijK5zJeMMM8qQIyNQMzMLhg/J2YoR0cZdjodb/9WpezNI7Nuy sM8zRNPeFZauwL4gJy1F6JlHFXO1+07xq3zRb5/dIhFmVjpYfssq2FZpsNyfASAfYT2E2dnGU ++fNDbKcDLuttyZUoLUx341YsOfDuwk7O/mDMHHokzt5Q2Y6C6GAZ29Ihp/pXULo6nkswJqwK Zb/Sb1DrFzYObt6Mhnpc+0b+hssWIuswMlTcz0/xcJOlrvKLgQucjPONgThIO3VDLueXfhUHN cnoBPILUbIXBcUpND+F8qqTeAtOYbxtmfbkwlC/N8OppYUf9J3ZYdBw4rEzjZubI+UcYM7BSS UFNYf33U/o5xi/MBGRCypHx217g01f2xKqxnSvCVwlRBsMI9LcEUokofAF0AtBRx70/XMjg6C PNzq3O8GU58N68gPWUFmCAlJIeGTMZ9+An/oojullGhBI5Y5Suiptw0IaNbI2QFF324DsxY7Q ta3LkReTLtUFVzFfBelpxuc8a4gW5Vz8VgxDlF0GtFsdLuXzus1bGhD/cJnBNeJEEIRb+QOvH Sg5ZFII
I called the store and spoke with the Store Manager *** *** *** *** stated he has already spoken with this customer and advised her to come into the store for a refundCustomer told *** *** that they were in the hospital and they would come into the store when they get outAttempted to call customer multiple times, received no answer and the voicemail was fullStore is waiting for customer to get the their refund
Regards,
Kroger Co
Ref # ***
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Your comments were addressed with the store Manager for additional review and follow upThey will be contacting you soonAgain, we are very sorry and appreciate you bringing it to our attentionRegards, The Kroger Co
Our company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly mannerWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this was addressed further with the Store ManagerPlease return to the store with your receipt for a refundRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Hello:In regards the requested info by Kroger 12-digit SMITH card number:* *** *** * and receipt information:Date of the transaction 11/11/2017*** 11/11/SMITHS FOOD #*** *** *** ** ***The product was a Wine *** *** ***, which "under *** law" and as per the Manager "Jenny" can not be exchange or returned.Being with a law degree for more than years, I can understand very well the laws, but I could not understand is how so prestigious company as Kroger can have a Manager as the one who mistreated and bullied me in front of my children with the most minimal respect for a customer who pays her salary for more than years.It is not about the reimbursement of the product, it is about the Smith's image through despicable people running the market.Thanks*** *** Series of numbers after the timeAmount of transaction
We appreciate the assistance of the Revdex.comWe need more information in order to assistPlease have the customer respond with the store address, day and time of the incident and their shopper's card numberThank you for your help
Regards,
Kroger Co
Ref # ***
The payment that was received by *** and *** from *** *** included a letter of demand. *** *** demanded that upon cashing the instrument, *** & *** would delete the negative item from all major credit bureaus. The collection agency could not comply with this demand and so the payment was not negotiated by them. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received a call from a representative from Kroeger'sShe advised me that I would receive a gift card in the amount that was stolen from me but I have yet to receive anything from this companyIt took three months before they would contact me and they did so on the last day before the dispute was going to be closedI find this to be poor customer service I doubt that I shall receive a gift card from the company and they should have responded to my dispute months ago and not at the last minuteShame on this company.
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint First the company is lyingThe company never mentioned anything about IT problemsIn fact that terminology never was uttered from the representative's mouthThe Facebook page never included any information about system problems with that particular promotion and the company never made a post regarding problems with that promotionThe reason whys they didn't is because they would have been inundated with valid customer complaints about not receiving a promotionInstead the company banked on people not knowing what they did wrong to qualify so customers were forced to spend MORE money tore-qualify for the promotionI talked to about people at the Ralphs Tailgate event and ALL reported problems with the promotionThey spent more than twice the amount that they should have to get a ticket they should have originally received. This company is peddling fraudAdditionally they're "to*** of appreciation" was not commensurate with the amount lostIt's odd that they would term it a "to*** of appreciation" since refund would be an accurate termThis evidences that Ralphs takes no responsibility in defrauding the public and also their intention to steal from the public repeatedlyRegards, *** ***
Thank you for your help they refunded my money today
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI contacted the customer directly and offered a token of our appreciationAdvised customer their concerns have been brought to the attention of the Store Manager and Pharmacy Manager so this can be
addressed with the employees
Regards,
Kroger Co
Ref # ***
We appreciate the opportunity to address the customer’s concernI spoke to the store manager who stated when she's ready to place a new order to contact a member of manager-preferably Steven or Amanda. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Reached out to the customer directly with our response on 7/01/We respectfully have nothing further to add and request that the Revdex.com close this contactWe appreciate the Revdex.com's assistance in this matter
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comThe customer comments were shared with the store management teamThe Store Manager has already addressed this issue and we are confident the necessary steps have been taken to
ensure they have a better experience going forwardWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Reached out to the customer directly and came to a resolutionWe appreciate the assitance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Our company prides itself on offering excellent customer service and we expect our products to be correctly priced during check out at all timesWe are committed to providing our customers with the most enjoyable shopping experience possible and their comments provide us the opportunity to
evaluate, address, and correct our processes if necessaryThank you for bringing this to our attentionAll price discrepancies must be resolved at store levelI've called the store and spoken with the Assistant Manager MrCMrCadvised he has already spoken with this customer over the phone and invited them to return to the store so he could make this right with themCustomer has not yet returned to the store for this resolutionPlease direct the Customer to return to the store and speak with MrCso this can be resolvedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co.Ref # ***