This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter*** Office: ###-###-####Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I had to file this complaint twice because, the first time, Kroger sent a response that had absolutely nothing to do with the issue I raised in my complaint This proves Kroger disregards their customers and doesn't take any complaint seriously I was then forced to file the same complaint again The Revdex.com sent written responses to Krogerboth of which were ignored Once again, this proves Kroger disregards its customersbut it also proves they will arrogantly disregard and ignore the Revdex.com as well By the time they finally did reply to me, it had been more than months since the issue was first raised I will not make any extra effort to resolve this since Kroger is the one in violation of *** State Law (Scan Error Law) They are arrogantly choosing to do nothing, so they will force me, yet again, to take matters into my own hands to get this resolved to my satisfaction They could have simply responded the first time (in a prompt manner) , acknowledged their wrongdoing and remedied the situation They chose not to They could have done this repeatedly this time aroundThey chose not to Kroger has no regard whatsoever for *** State Law I will take it upon myself to remedy this to my satisfaction since Kroger won't do it
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe information the customer received from the Fuel Attendant and Co Manager at the store was correct and we support Store Managements decision in this matterWe want to apologize for any confusion
regarding our refund policiesIt's not our intention to frustrate our customersWe've documented this customer's concern regarding our refund policy.Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger refuses to do anything to resolve this issue
Regards,
*** ***
I called the store and spoke with the Store Manager *** *** *** *** stated he has already spoken with this customer and advised her to come into the store for a refundCustomer told *** *** that they were in the hospital and they would come into the store when they get outAttempted to call customer multiple times, received no answer and the voicemail was fullStore is waiting for customer to get the their refund
Regards,
Kroger Co
Ref # ***
Hello:In regards the requested info by Kroger 12-digit SMITH card number:* *** *** * and receipt information:Date of the transaction 11/11/2017*** 11/11/SMITHS FOOD #*** *** *** ** ***The product was a Wine *** *** ***, which "under *** law" and as per the Manager "Jenny" can not be exchange or returned.Being with a law degree for more than years, I can understand very well the laws, but I could not understand is how so prestigious company as Kroger can have a Manager as the one who mistreated and bullied me in front of my children with the most minimal respect for a customer who pays her salary for more than years.It is not about the reimbursement of the product, it is about the Smith's image through despicable people running the market.Thanks*** *** Series of numbers after the timeAmount of transaction
We appreciate the assistance of the Revdex.comWe need more information in order to assistPlease have the customer respond with the store address, day and time of the incident and their shopper's card numberThank you for your help
Regards,
Kroger Co
Ref # ***
The payment that was received by *** and *** from *** *** included a letter of demand. *** *** demanded that upon cashing the instrument, *** & *** would delete the negative item from all major credit bureaus. The collection agency could not comply with this demand and so the payment was not negotiated by them. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint First the company is lyingThe company never mentioned anything about IT problemsIn fact that terminology never was uttered from the representative's mouthThe Facebook page never included any information about system problems with that particular promotion and the company never made a post regarding problems with that promotionThe reason whys they didn't is because they would have been inundated with valid customer complaints about not receiving a promotionInstead the company banked on people not knowing what they did wrong to qualify so customers were forced to spend MORE money tore-qualify for the promotionI talked to about people at the Ralphs Tailgate event and ALL reported problems with the promotionThey spent more than twice the amount that they should have to get a ticket they should have originally received. This company is peddling fraudAdditionally they're "to*** of appreciation" was not commensurate with the amount lostIt's odd that they would term it a "to*** of appreciation" since refund would be an accurate termThis evidences that Ralphs takes no responsibility in defrauding the public and also their intention to steal from the public repeatedlyRegards, *** ***
Your comments were addressed with the store Manager for additional review and follow upThey will be contacting you soonAgain, we are very sorry and appreciate you bringing it to our attentionRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly mannerWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this was addressed further with the Store ManagerPlease return to the store with your receipt for a refundRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comThe customer comments were shared with the store management teamThe Store Manager has already addressed this issue and we are confident the necessary steps have been taken to
ensure they have a better experience going forwardWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI contacted the customer directly and offered a token of our appreciationAdvised customer their concerns have been brought to the attention of the Store Manager and Pharmacy Manager so this can be
addressed with the employees
Regards,
Kroger Co
Ref # ***
We appreciate the opportunity to address the customer’s concernI spoke to the store manager who stated when she's ready to place a new order to contact a member of manager-preferably Steven or Amanda. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co
Reached out to the customer directly with our response on 7/01/We respectfully have nothing further to add and request that the Revdex.com close this contactWe appreciate the Revdex.com's assistance in this matter
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received a call from a representative from Kroeger'sShe advised me that I would receive a gift card in the amount that was stolen from me but I have yet to receive anything from this companyIt took three months before they would contact me and they did so on the last day before the dispute was going to be closedI find this to be poor customer service I doubt that I shall receive a gift card from the company and they should have responded to my dispute months ago and not at the last minuteShame on this company.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I received no offers from KrogerI've decided to purse the manner another way, and I would like to thank the Revdex.com for their assistance in the manner
Regards,
*** ***
This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter*** Office: ###-###-####Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I had to file this complaint twice because, the first time, Kroger sent a response that had absolutely nothing to do with the issue I raised in my complaint This proves Kroger disregards their customers and doesn't take any complaint seriously I was then forced to file the same complaint again The Revdex.com sent written responses to Krogerboth of which were ignored Once again, this proves Kroger disregards its customersbut it also proves they will arrogantly disregard and ignore the Revdex.com as well By the time they finally did reply to me, it had been more than months since the issue was first raised I will not make any extra effort to resolve this since Kroger is the one in violation of *** State Law (Scan Error Law) They are arrogantly choosing to do nothing, so they will force me, yet again, to take matters into my own hands to get this resolved to my satisfaction They could have simply responded the first time (in a prompt manner) , acknowledged their wrongdoing and remedied the situation They chose not to They could have done this repeatedly this time aroundThey chose not to Kroger has no regard whatsoever for *** State Law I will take it upon myself to remedy this to my satisfaction since Kroger won't do it
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe information the customer received from the Fuel Attendant and Co Manager at the store was correct and we support Store Managements decision in this matterWe want to apologize for any confusion
regarding our refund policiesIt's not our intention to frustrate our customersWe've documented this customer's concern regarding our refund policy.Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger refuses to do anything to resolve this issue
Regards,
*** ***
I called the store and spoke with the Store Manager *** *** *** *** stated he has already spoken with this customer and advised her to come into the store for a refundCustomer told *** *** that they were in the hospital and they would come into the store when they get outAttempted to call customer multiple times, received no answer and the voicemail was fullStore is waiting for customer to get the their refund
Regards,
Kroger Co
Ref # ***
Thank you for your help they refunded my money today
Hello:In regards the requested info by Kroger 12-digit SMITH card number:* *** *** * and receipt information:Date of the transaction 11/11/2017*** 11/11/SMITHS FOOD #*** *** *** ** ***The product was a Wine *** *** ***, which "under *** law" and as per the Manager "Jenny" can not be exchange or returned.Being with a law degree for more than years, I can understand very well the laws, but I could not understand is how so prestigious company as Kroger can have a Manager as the one who mistreated and bullied me in front of my children with the most minimal respect for a customer who pays her salary for more than years.It is not about the reimbursement of the product, it is about the Smith's image through despicable people running the market.Thanks*** *** Series of numbers after the timeAmount of transaction
We appreciate the assistance of the Revdex.comWe need more information in order to assistPlease have the customer respond with the store address, day and time of the incident and their shopper's card numberThank you for your help
Regards,
Kroger Co
Ref # ***
The payment that was received by *** and *** from *** *** included a letter of demand. *** *** demanded that upon cashing the instrument, *** & *** would delete the negative item from all major credit bureaus. The collection agency could not comply with this demand and so the payment was not negotiated by them. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint First the company is lyingThe company never mentioned anything about IT problemsIn fact that terminology never was uttered from the representative's mouthThe Facebook page never included any information about system problems with that particular promotion and the company never made a post regarding problems with that promotionThe reason whys they didn't is because they would have been inundated with valid customer complaints about not receiving a promotionInstead the company banked on people not knowing what they did wrong to qualify so customers were forced to spend MORE money tore-qualify for the promotionI talked to about people at the Ralphs Tailgate event and ALL reported problems with the promotionThey spent more than twice the amount that they should have to get a ticket they should have originally received. This company is peddling fraudAdditionally they're "to*** of appreciation" was not commensurate with the amount lostIt's odd that they would term it a "to*** of appreciation" since refund would be an accurate termThis evidences that Ralphs takes no responsibility in defrauding the public and also their intention to steal from the public repeatedlyRegards, *** ***
Your comments were addressed with the store Manager for additional review and follow upThey will be contacting you soonAgain, we are very sorry and appreciate you bringing it to our attentionRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly mannerWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this was addressed further with the Store ManagerPlease return to the store with your receipt for a refundRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comThe customer comments were shared with the store management teamThe Store Manager has already addressed this issue and we are confident the necessary steps have been taken to
ensure they have a better experience going forwardWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI contacted the customer directly and offered a token of our appreciationAdvised customer their concerns have been brought to the attention of the Store Manager and Pharmacy Manager so this can be
addressed with the employees
Regards,
Kroger Co
Ref # ***
We appreciate the opportunity to address the customer’s concernI spoke to the store manager who stated when she's ready to place a new order to contact a member of manager-preferably Steven or Amanda. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co
Reached out to the customer directly with our response on 7/01/We respectfully have nothing further to add and request that the Revdex.com close this contactWe appreciate the Revdex.com's assistance in this matter
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received a call from a representative from Kroeger'sShe advised me that I would receive a gift card in the amount that was stolen from me but I have yet to receive anything from this companyIt took three months before they would contact me and they did so on the last day before the dispute was going to be closedI find this to be poor customer service I doubt that I shall receive a gift card from the company and they should have responded to my dispute months ago and not at the last minuteShame on this company.
Regards,
*** ***
Reached out to the customer directly and came to a resolutionWe appreciate the assitance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I received no offers from KrogerI've decided to purse the manner another way, and I would like to thank the Revdex.com for their assistance in the manner
Regards,
*** ***