Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Kroger company did nothing in the interest of good customer service, or customer retention to resolve the complaint. Simply responded with the canned company line, and took almost 1/of the money I had paid them, with no recourse. I consider it theft of service
Thank you for contacting the Kroger Executive Office. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or
financial institution to place holds on the cards balanceThis is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretionIf you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).KCRC Number: ###-###-####Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I contact ***, the issuer of my credit card and was told that they don't currently support Chip and PINonly Chip and Signature. They told me to contact Kroger and let you know that. So, it appears we are at an impasse and I am stuck in the middle. I went to *** today, one of Kroger's competitors here in Atlanta, and I think I liked it. No issues with using my *** credit card there, or at the ***, also one of Kroger's competitors, near my home
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Kroger has passed this issue to another internal dept and I have had zero correspondence from Kroger at the time of this writing No person has called, e-mailed, sent USPS or any other form of contact since I have had to file with the Revdex.com.FYI , had already gotten in contact with Kroger and I sent a letter which addressed all my issues that I had by buying this Kroger product on 7/1/ This was the reply from that I received on July 14th, Again, it passed the buck to a different company, one which I HAVE NEVER HEARD OF, A company that if they were selling it under their brand name, I would never have bought in the first placeThis product, which did NOT have "made by *** Corp" but DID have the "Kroger" brand name on it , should be dealt with by Kroger and not some other unheard company that couldn't care less about some other companies customer."Dear ***,Thank you for contacting Kroger Customer Connect regarding your issues with the *** corpFor resolution regarding this issue you would need to speak to the *** corp directly. You can reach them at Toll free: ###-###-#### (Option #3)Thanks again for taking the time to contact us regarding this issue and have a great day! Your comments are important to usPlease feel free to call us at ###-###-#### and reference case number *** should you have further questions or concernsAlternatively, you may reply directly to this emailWe would love to hear from you.Sincerely,WilliamKroger Customer Connect The Kroger Family of Stores "
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is still not addressing the issue and simply avoiding addressing it I am still out $and they don't care because they received their money They continue to show little to no regard for their customers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
As the response from Kroger said I would, I got a call from Justin Friday afternoon. I was in a meeting at the time and was unable to answer. I called back, but was told he'd already left. Per Justin's voicemail (he gave his hours), I called back Saturday afternoon to speak with him, but was told he'd already left, but would be Sunday. I called back Sunday and asked for Justin, but Lisa came to the phone, and told me that Justin was not in. She asked if she could help, but as I started explaining the situation, she said I'd have to wait for Justin (just like Amanda told me a month ago). Lisa said she'd leave a message for Justin to call me back. By Tuesday I hadn't heard anything, so I called back and was told Justin wasn't there. I am so frustrated by the complete and total ineptitude of Kroger's customer service team, from the front lines to Kroger's corporate office. The experience I've had has been totally insane - from the time the first incident happened almost four months ago, to the many bungled attempts by Kroger to sweep this issue under the rug in the hope I go away. This clearly needs to be escalated to a higher team, because neither the store nor the "executive team" are able to handle this issue
Regards,
*** ***
I wish that no other customer has to be embarased by getting asked to open their purse or empty bags for groseriesI think if there is a real justified reason to do so it should be done in private, and it must be because there is proof in a surveillance device or a eye witness that has seen the customer putting merchandise in their bag and actually try to leave without payingIn our case no such proof ever happenedAll I ask is for respect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
Customer service contacted me by phone and gave me the same answer I originally got from the call center.They have no intention of refunding or crediting me the balance of $and change that was still available on the calling card because they have closed the account and expired the card. This amounts to almost one half of the original value of the $card. They tell me that is their policy, and there is nothing they can do
Our Customer Service Department received an email from the customer on 2/23/with the correct addressWe've mailed out a coupon to the customer on 3/01/as an apology for their experienceWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phone and advised we have documented their concern and notified the Store
ManagerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe customer was offered a token of our appreciation as an apologyWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter
Regards,
The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your Revdex.com complaintWe appreciate your concerns regarding the over charge for the products you purchased on your recent visit and we apologize for any inconvenience caused. We operate with honesty and integrity, and it is
not our intention to confuse or frustrate our customers in any way. We are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store Management team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting The Kroger Executive OfficeI am in receipt of your concern filed through the Revdex.comWe do not accept returns for Alcohol, Tobacco and Gift CardsThis is a policy for all Kroger owned Stores in respect of certain State lawsWe apologize for any
inconvenience this has causedWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kroger neglected to mention the e-mail issue in their last response If I reply to Kroger's e-mails, they are blocked and bounce-back I have to e-mail from a different account every time It's ridiculous Unblock *** unless you don't care about keeping customers
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associates. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all
times I want to extend a sincere apology for any inconvenience our in store price differences have caused you We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way We are committed to providing you with the most enjoyable shopping experience This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management team We are confident the necessary steps have been taken to ensure they have a better experience going forward.Regards,Kroger Co
Revdex.com:The company has not contacted me, I have not heard anything from them
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Problem: So when I got the ok that she was able to come over to get payment from me but requested that the items be rung up but the bill be suspended until paid for so that she didn't have to log small kids with her and have to face Albert in the process much longer I told he yes I currently on the phone to come over and she proceeded to leave her home and come to meWhen I called the store I asked for MsMargie but instead I got this immature confrontational Albert being dis respectable toward me on the phone which I dont take lightly and will do something legally speaking if this matter is not resolved to my favorI asked him if he could have the items rung up and suspended while I send someone there withing minutes to pick them upHe said no, then I explained to him if he wont do that they will not come there for the reasons stated in this letterHe got this attitude with methen keeping my cool I asked him where the bag of items were and to hold them until the following morning which would be an additional hours from when we spoke and this request was madeHe said to me NO I WILL NOT AND I CANT ONLY KEEP THEM HERE FOR ONE MORE HOURI was very annoyed and promised him that with his deplorable behavioral that his career at Kroger will be well documented and I m not going to let this situation go very easily without a possible attorney hired against this company and the personal they hireI also am going to file with the department of justice for discrimination an I am also going to fund the former employee an attorney to sue if she wants to for wrongful termination and discrimination against colorThats what this store manger has set in motion and I am going to finish the job with complaints and legal representation since I am suffering with no lights in the apartment, a toothbrush thats over years old and cant clean his clothes with no soap and eat off a paper towel since I have been out of plates thanks to some people that Kroger's keeps on there payroll that specifically dont care about helping the customer out only collecting a paycheck and causing more harm than helpAlbert is a perfect example and I going to post this letter on every social media, tv station then get tough with a lawyer to prove a pointI let this kind of neg customer service go far and I welcome the legal challenge to set a example of how to deal with ignorant people who want to make it hard for a person as this guy started a storm when he told me he was going to put these items back where they were and would not hold them for another hours after he blew my first opportunity with the person that was coming there in minutes as I was speaking to him and then expected me to come up with another person within an hour when it was already pm what a jerk and what a problem he just set in motionThis is uncalled for and I would never hire someone like that when I was working in the corporate executive positionHe would be more of a sacker only not a supervisorShame on Kroger and there ignorance.Desired Outcome: I want my items gathered again after I fax the list so I can hire someone to pick them up from that storeI want an apology letterAnd I also want the $in any form of payment or credit from Kroger since I had to pay and lost because that to the girl that had to hire a baby sitter to come to my place and get money from me to pay for the items and I had to pay her for coming alsoThe items were waiting at the store until Albert decided to be rough and unhelpful and put the items back where they were picked from the store
Attempted to reached out to the customer directlyA number was left on the customer's voicemail for callback. We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Customer would like the business to address the desired outcome of a refund of the price of the cake since it was not what she ordered and had damage
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Kroger company did nothing in the interest of good customer service, or customer retention to resolve the complaint. Simply responded with the canned company line, and took almost 1/of the money I had paid them, with no recourse. I consider it theft of service
Thank you for contacting the Kroger Executive Office. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or
financial institution to place holds on the cards balanceThis is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretionIf you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).KCRC Number: ###-###-####Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I contact ***, the issuer of my credit card and was told that they don't currently support Chip and PINonly Chip and Signature. They told me to contact Kroger and let you know that. So, it appears we are at an impasse and I am stuck in the middle. I went to *** today, one of Kroger's competitors here in Atlanta, and I think I liked it. No issues with using my *** credit card there, or at the ***, also one of Kroger's competitors, near my home
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Kroger has passed this issue to another internal dept and I have had zero correspondence from Kroger at the time of this writing No person has called, e-mailed, sent USPS or any other form of contact since I have had to file with the Revdex.com.FYI , had already gotten in contact with Kroger and I sent a letter which addressed all my issues that I had by buying this Kroger product on 7/1/ This was the reply from that I received on July 14th, Again, it passed the buck to a different company, one which I HAVE NEVER HEARD OF, A company that if they were selling it under their brand name, I would never have bought in the first placeThis product, which did NOT have "made by *** Corp" but DID have the "Kroger" brand name on it , should be dealt with by Kroger and not some other unheard company that couldn't care less about some other companies customer."Dear ***,Thank you for contacting Kroger Customer Connect regarding your issues with the *** corpFor resolution regarding this issue you would need to speak to the *** corp directly. You can reach them at Toll free: ###-###-#### (Option #3)Thanks again for taking the time to contact us regarding this issue and have a great day! Your comments are important to usPlease feel free to call us at ###-###-#### and reference case number *** should you have further questions or concernsAlternatively, you may reply directly to this emailWe would love to hear from you.Sincerely,WilliamKroger Customer Connect The Kroger Family of Stores "
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is still not addressing the issue and simply avoiding addressing it I am still out $and they don't care because they received their money They continue to show little to no regard for their customers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
As the response from Kroger said I would, I got a call from Justin Friday afternoon. I was in a meeting at the time and was unable to answer. I called back, but was told he'd already left. Per Justin's voicemail (he gave his hours), I called back Saturday afternoon to speak with him, but was told he'd already left, but would be Sunday. I called back Sunday and asked for Justin, but Lisa came to the phone, and told me that Justin was not in. She asked if she could help, but as I started explaining the situation, she said I'd have to wait for Justin (just like Amanda told me a month ago). Lisa said she'd leave a message for Justin to call me back. By Tuesday I hadn't heard anything, so I called back and was told Justin wasn't there. I am so frustrated by the complete and total ineptitude of Kroger's customer service team, from the front lines to Kroger's corporate office. The experience I've had has been totally insane - from the time the first incident happened almost four months ago, to the many bungled attempts by Kroger to sweep this issue under the rug in the hope I go away. This clearly needs to be escalated to a higher team, because neither the store nor the "executive team" are able to handle this issue
Regards,
*** ***
I wish that no other customer has to be embarased by getting asked to open their purse or empty bags for groseriesI think if there is a real justified reason to do so it should be done in private, and it must be because there is proof in a surveillance device or a eye witness that has seen the customer putting merchandise in their bag and actually try to leave without payingIn our case no such proof ever happenedAll I ask is for respect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
Customer service contacted me by phone and gave me the same answer I originally got from the call center.They have no intention of refunding or crediting me the balance of $and change that was still available on the calling card because they have closed the account and expired the card. This amounts to almost one half of the original value of the $card. They tell me that is their policy, and there is nothing they can do
Our Customer Service Department received an email from the customer on 2/23/with the correct addressWe've mailed out a coupon to the customer on 3/01/as an apology for their experienceWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phone and advised we have documented their concern and notified the Store
ManagerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe customer was offered a token of our appreciation as an apologyWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter
Regards,
The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your Revdex.com complaintWe appreciate your concerns regarding the over charge for the products you purchased on your recent visit and we apologize for any inconvenience caused. We operate with honesty and integrity, and it is
not our intention to confuse or frustrate our customers in any way. We are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store Management team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting The Kroger Executive OfficeI am in receipt of your concern filed through the Revdex.comWe do not accept returns for Alcohol, Tobacco and Gift CardsThis is a policy for all Kroger owned Stores in respect of certain State lawsWe apologize for any
inconvenience this has causedWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kroger neglected to mention the e-mail issue in their last response If I reply to Kroger's e-mails, they are blocked and bounce-back I have to e-mail from a different account every time It's ridiculous Unblock *** unless you don't care about keeping customers
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associates. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all
times I want to extend a sincere apology for any inconvenience our in store price differences have caused you We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way We are committed to providing you with the most enjoyable shopping experience This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management team We are confident the necessary steps have been taken to ensure they have a better experience going forward.Regards,Kroger Co
Revdex.com:The company has not contacted me, I have not heard anything from them
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Problem: So when I got the ok that she was able to come over to get payment from me but requested that the items be rung up but the bill be suspended until paid for so that she didn't have to log small kids with her and have to face Albert in the process much longer I told he yes I currently on the phone to come over and she proceeded to leave her home and come to meWhen I called the store I asked for MsMargie but instead I got this immature confrontational Albert being dis respectable toward me on the phone which I dont take lightly and will do something legally speaking if this matter is not resolved to my favorI asked him if he could have the items rung up and suspended while I send someone there withing minutes to pick them upHe said no, then I explained to him if he wont do that they will not come there for the reasons stated in this letterHe got this attitude with methen keeping my cool I asked him where the bag of items were and to hold them until the following morning which would be an additional hours from when we spoke and this request was madeHe said to me NO I WILL NOT AND I CANT ONLY KEEP THEM HERE FOR ONE MORE HOURI was very annoyed and promised him that with his deplorable behavioral that his career at Kroger will be well documented and I m not going to let this situation go very easily without a possible attorney hired against this company and the personal they hireI also am going to file with the department of justice for discrimination an I am also going to fund the former employee an attorney to sue if she wants to for wrongful termination and discrimination against colorThats what this store manger has set in motion and I am going to finish the job with complaints and legal representation since I am suffering with no lights in the apartment, a toothbrush thats over years old and cant clean his clothes with no soap and eat off a paper towel since I have been out of plates thanks to some people that Kroger's keeps on there payroll that specifically dont care about helping the customer out only collecting a paycheck and causing more harm than helpAlbert is a perfect example and I going to post this letter on every social media, tv station then get tough with a lawyer to prove a pointI let this kind of neg customer service go far and I welcome the legal challenge to set a example of how to deal with ignorant people who want to make it hard for a person as this guy started a storm when he told me he was going to put these items back where they were and would not hold them for another hours after he blew my first opportunity with the person that was coming there in minutes as I was speaking to him and then expected me to come up with another person within an hour when it was already pm what a jerk and what a problem he just set in motionThis is uncalled for and I would never hire someone like that when I was working in the corporate executive positionHe would be more of a sacker only not a supervisorShame on Kroger and there ignorance.Desired Outcome: I want my items gathered again after I fax the list so I can hire someone to pick them up from that storeI want an apology letterAnd I also want the $in any form of payment or credit from Kroger since I had to pay and lost because that to the girl that had to hire a baby sitter to come to my place and get money from me to pay for the items and I had to pay her for coming alsoThe items were waiting at the store until Albert decided to be rough and unhelpful and put the items back where they were picked from the store
Attempted to reached out to the customer directlyA number was left on the customer's voicemail for callback. We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Customer would like the business to address the desired outcome of a refund of the price of the cake since it was not what she ordered and had damage
Regards,
*** ***