Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersUpon review of the phone number provided, I see your name does not appear on the accountWe are sorry, but we are unable
to process your request because your name does not appear on this accountPhone numbers are recycledThe phone number is attached onto someone else cardI can not alter the accountHowever, as part of our security we do not change names on the account from one card holder to anotherSimply pick a new set of cards up at customer service of your local store and they can then contact us directly and attach all information to the accountWe look forward to hearing from you soonWe appreciate the assistance of the Revdex.com in this matter
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***as of 07/27/Never received a follcall, letter and/or any other type of correspondence from KrogerKroger refuses to answer simple questions and completely humiliated me in their *** *** storeplease do no close this Revdex.com complaint ID ***copy to local *** news stations, Channels ** *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have spoken with the management of the store already and the company is refusing to allow me to escalate the issue I also spoke with the store manager a few days ago but this did not improve customer service I went in the store on 7/and the service hasn't improved I walked around the store and the service was about the same I did get to speak with a customer service manager who had just entered the store that was very friendly and took a couple minutes to visit There was a booth clerk I think his name was Rodney who was simply rude If the company is refusing to allow me to escalate the issue then I will consider it closed without the problem being resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. I respondedI do not accept their response. They were ill responsible in handling my complaintI have also forwarded my disapproval on the correct formThey gave me a deceptive statement when I spoke to them at the Customer Service Number. Thank You
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. There is not a physical card so I cannot call the number on the backThis does not address my complaint that the website indicates that if you have not received the item you can request a refund.Also, I received this email that seems to indicate the refund will be processed--it has not been processed yet so I don't know what to think about it:"Hello,Thank you for inquiring about a refund for your orderI will submit a refund considerationIf there is an issue with the balance on the card, we will contact you via email; otherwise, the refund will show up as a credit on your next billing statementBelow is the order number associated to your purchase, along with the reference number associated to this email, for use if you should have any other questions or concerns related to this matter.Order Number: *** Reference Number: ***We appreciate your business and are happy to assist you with your concerns.Sincerely,ChristineGift Card MallCustomer Service [email protected]"
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIn order for us to proceed we would need the store location Regards,
Kroger Co
I am accepting the business's response We were able to connect and they were going to look into the issue with their had pumps at that locationWe have reached an agreement and compliance is set for a future dateThank you for your help. Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Our company prides itself on offering excellent customer service and we expect our products to be correctly priced during check out at all timesWe are committed to providing our customers with the most enjoyable shopping experience possible and their comments provide us the opportunity to
evaluate, address, and correct our processes if necessaryThank you for bringing this to our attentionAll price discrepancies must be resolved at store levelI've called the store and spoken with the Assistant Manager MrCMrCadvised he has already spoken with this customer over the phone and invited them to return to the store so he could make this right with themCustomer has not yet returned to the store for this resolutionPlease direct the Customer to return to the store and speak with MrCso this can be resolvedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will contact the Manager James Eto further address this matter If no resolution is made, as agreed upon, I will return to the Revdex.com to further locate a solution
Thank you,
*** ***
Reached
out to the customer directly and advised we have documented her concern and
notified the District ManagerThe District Manager will make contact with the
customer soonThe customer was contacted and offered a token of our
appreciationWe appreciate the assistance of the Revdex.com
Respectfully, we request
that the Revdex.com close this case as this office has no further information to offer
the customer
Regards,
The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint On friday, Asia, the executive office liaison, requested photos of my receipt and the meatI sent photos of both my receipt and meat at 4:25, within an hour of receiving her emailTuesday she emailed me and notified me that my case was being forwarded to their risk management department.They called and emailed me today and I will return their call by noon tomorrow; however, this does not resolve my complaintIt's taken almost months just to receive one callNo offer has been made
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Does this refer to both stores that I have complained about? The reply only indicates only one storeThank You
*** ***
I notified the Store Manager so they can prevent that from happening again in the futureInvited the customer to contact me back with their shopper's card number so we can try and make this rightWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
I like that the situation will be handled with Pharmacy Management but it still leaves your customers confusedMy suggestion would be to post a sign at the pharmacy specifically stating the # of items that can be checked out - I think would be fairAlso, another issue with the ***, ** Kroger and the * *** *** ***, ** Kroger - there are never whole *** *** *** *** at Christmas or anytimePer *** *** - they are shipping them to the Kroger ** warehouse but it is not making it to the stores - however your stores keep saying they order them*** *** states it's the Kroger Warehouse issue - can you all follow up on this as well? Thank you!
Contacted the customer directlyApologized and advised I will forward their concern to the Store Manager so they can prevent this from happening again in the futureOffered a token of our appreciation
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I have contacted my insurance and they can not refund me for the prescription , since it was not their mistakes , the error came from the Kroger employee by submitting the prescription as cash instead of using the insurance.I need a total refund of your mistake. Rgds
Thank you for contacting the Kroger Executive OfficeWe appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s)We apologize that your experience is less than satisfactoryWe want to assure you the Kroger Company follows
all laws and regulationsAnd it is not our intention to frustrate you. Your comments have been forwarded to the appropriate department for further review. Once the review is completed, I will follwith additional detailsRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As advised in my complaint, I am no longer in the area I DID NOT RECEIVE ANY CONTACT ON THE DATES ADVISED BY THIS COMPANY! I AM OWED A REFUND IN THE AMOUNT OF Since I am no longer in the area and there are NO 'kroger' in my state, credit my bank account in the above amount There was more than enough time to correct this before I left!
Regards,
*** ***
I have several times contacted the customer relations center since May 1, 2017, and they have not issued a refund that I have asked for I had purchased the card on May 1, 2017, and it is over a week and a half ago, so this is why I will deal with this complaint has been filed
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe have documented their concern and applied November fuel pointsWe are confident the necessary steps will be taken
to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersUpon review of the phone number provided, I see your name does not appear on the accountWe are sorry, but we are unable
to process your request because your name does not appear on this accountPhone numbers are recycledThe phone number is attached onto someone else cardI can not alter the accountHowever, as part of our security we do not change names on the account from one card holder to anotherSimply pick a new set of cards up at customer service of your local store and they can then contact us directly and attach all information to the accountWe look forward to hearing from you soonWe appreciate the assistance of the Revdex.com in this matter
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***as of 07/27/Never received a follcall, letter and/or any other type of correspondence from KrogerKroger refuses to answer simple questions and completely humiliated me in their *** *** storeplease do no close this Revdex.com complaint ID ***copy to local *** news stations, Channels ** *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have spoken with the management of the store already and the company is refusing to allow me to escalate the issue I also spoke with the store manager a few days ago but this did not improve customer service I went in the store on 7/and the service hasn't improved I walked around the store and the service was about the same I did get to speak with a customer service manager who had just entered the store that was very friendly and took a couple minutes to visit There was a booth clerk I think his name was Rodney who was simply rude If the company is refusing to allow me to escalate the issue then I will consider it closed without the problem being resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. I respondedI do not accept their response. They were ill responsible in handling my complaintI have also forwarded my disapproval on the correct formThey gave me a deceptive statement when I spoke to them at the Customer Service Number. Thank You
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. There is not a physical card so I cannot call the number on the backThis does not address my complaint that the website indicates that if you have not received the item you can request a refund.Also, I received this email that seems to indicate the refund will be processed--it has not been processed yet so I don't know what to think about it:"Hello,Thank you for inquiring about a refund for your orderI will submit a refund considerationIf there is an issue with the balance on the card, we will contact you via email; otherwise, the refund will show up as a credit on your next billing statementBelow is the order number associated to your purchase, along with the reference number associated to this email, for use if you should have any other questions or concerns related to this matter.Order Number: *** Reference Number: ***We appreciate your business and are happy to assist you with your concerns.Sincerely,ChristineGift Card MallCustomer Service [email protected]"
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIn order for us to proceed we would need the store location Regards,
Kroger Co
I am accepting the business's response We were able to connect and they were going to look into the issue with their had pumps at that locationWe have reached an agreement and compliance is set for a future dateThank you for your help. Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Our company prides itself on offering excellent customer service and we expect our products to be correctly priced during check out at all timesWe are committed to providing our customers with the most enjoyable shopping experience possible and their comments provide us the opportunity to
evaluate, address, and correct our processes if necessaryThank you for bringing this to our attentionAll price discrepancies must be resolved at store levelI've called the store and spoken with the Assistant Manager MrCMrCadvised he has already spoken with this customer over the phone and invited them to return to the store so he could make this right with themCustomer has not yet returned to the store for this resolutionPlease direct the Customer to return to the store and speak with MrCso this can be resolvedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will contact the Manager James Eto further address this matter If no resolution is made, as agreed upon, I will return to the Revdex.com to further locate a solution
Thank you,
*** ***
Reached
out to the customer directly and advised we have documented her concern and
notified the District ManagerThe District Manager will make contact with the
customer soonThe customer was contacted and offered a token of our
appreciationWe appreciate the assistance of the Revdex.com
Respectfully, we request
that the Revdex.com close this case as this office has no further information to offer
the customer
Regards,
The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint On friday, Asia, the executive office liaison, requested photos of my receipt and the meatI sent photos of both my receipt and meat at 4:25, within an hour of receiving her emailTuesday she emailed me and notified me that my case was being forwarded to their risk management department.They called and emailed me today and I will return their call by noon tomorrow; however, this does not resolve my complaintIt's taken almost months just to receive one callNo offer has been made
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Does this refer to both stores that I have complained about? The reply only indicates only one storeThank You
*** ***
I notified the Store Manager so they can prevent that from happening again in the futureInvited the customer to contact me back with their shopper's card number so we can try and make this rightWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
I like that the situation will be handled with Pharmacy Management but it still leaves your customers confusedMy suggestion would be to post a sign at the pharmacy specifically stating the # of items that can be checked out - I think would be fairAlso, another issue with the ***, ** Kroger and the * *** *** ***, ** Kroger - there are never whole *** *** *** *** at Christmas or anytimePer *** *** - they are shipping them to the Kroger ** warehouse but it is not making it to the stores - however your stores keep saying they order them*** *** states it's the Kroger Warehouse issue - can you all follow up on this as well? Thank you!
Contacted the customer directlyApologized and advised I will forward their concern to the Store Manager so they can prevent this from happening again in the futureOffered a token of our appreciation
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I have contacted my insurance and they can not refund me for the prescription , since it was not their mistakes , the error came from the Kroger employee by submitting the prescription as cash instead of using the insurance.I need a total refund of your mistake. Rgds
Thank you for contacting the Kroger Executive OfficeWe appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s)We apologize that your experience is less than satisfactoryWe want to assure you the Kroger Company follows
all laws and regulationsAnd it is not our intention to frustrate you. Your comments have been forwarded to the appropriate department for further review. Once the review is completed, I will follwith additional detailsRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As advised in my complaint, I am no longer in the area I DID NOT RECEIVE ANY CONTACT ON THE DATES ADVISED BY THIS COMPANY! I AM OWED A REFUND IN THE AMOUNT OF Since I am no longer in the area and there are NO 'kroger' in my state, credit my bank account in the above amount There was more than enough time to correct this before I left!
Regards,
*** ***
I have several times contacted the customer relations center since May 1, 2017, and they have not issued a refund that I have asked for I had purchased the card on May 1, 2017, and it is over a week and a half ago, so this is why I will deal with this complaint has been filed
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe have documented their concern and applied November fuel pointsWe are confident the necessary steps will be taken
to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co