Thank you for contacting the Kroger Executive OfficeWe appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s)We apologize that your experience is less than satisfactoryWe want to assure you the Kroger Company follows
all laws and regulationsAnd it is not our intention to frustrate you. Your comments have been forwarded to the appropriate department for further review. Once the review is completed, I will follwith additional detailsRegards, The Kroger Co
Thank you for contacting Kroger Customer Executive officeWe appreciate your concerns regarding the service you received along with the groceries left behind and we certainly apologize for your experienceOur company prides itself on offering excellent customer service and we expect our employees
to be attentive to our customers at all timesWe also expect all of your groceries to be in your possession at the end of each transaction. The customer declined the store management team offerWe appreciate your feedback regarding store manager behaviorUnfortunately, we can not force any employee to apologize but we want to apologize on behalf of this employee, the store and The Kroger CompanyWe strive to ensure every Customer has a GREAT shopping experience. We concur with our Store Management team's decision. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We want to assure you this will be addressed internally with Senior Leadership. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe have documented their concern and applied November fuel pointsWe are confident the necessary steps will be taken
to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the store manager who will follow up with the customerWe are confident the necessary steps will be
taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As advised in my complaint, I am no longer in the area I DID NOT RECEIVE ANY CONTACT ON THE DATES ADVISED BY THIS COMPANY! I AM OWED A REFUND IN THE AMOUNT OF Since I am no longer in the area and there are NO 'kroger' in my state, credit my bank account in the above amount There was more than enough time to correct this before I left!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.com Please accept our sincerest apologies for your experienceOur website was experiencing sporadic intermitted outages at the time of purchaseThis information was also posted on
our Facebook pageOur IT Department worked diligently to resolve these website issues Reached out to the customer directly and advised we have documented his concernExplained the customer that our IT Department was aware and already addressed the outagesCustomer declined our offer for a to*** of our appreciationWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards,Kroger Co
We appreciate the assistance of the Revdex.comI contacted the store and spoke with the Store ManagerThe Store Manager verified this issue has already been resolvedThe customer returned to the store on 11/21/and the Co Manager refunded the money by Money Orders
Regards,
Kroger Co
Ref #
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter.RegardsKroger Co
This customer is eligible per the Federal Law called the Anti-Kickback Statute to receive one fuel point per dollar that they personally spend on a prescriptionNot one fuel point per dollar that their insurance coversWe want to assure the customer that we are following all Local, State and Federal laws and regulations regarding our fuel rewards program and policesWe respectfully request for the Revdex.com to close this case as we have nothing further to add.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernThe customer was offered a token of our appreciation that was redeemed on October 9, at 10:PMWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.comIt is not our intention to frustrate or upset our customersUnfortunately, we can not force any employee to apologize but we want to apologize on behalf of this employee, the store and The
Kroger CompanyWe strive to ensure every Customer has a great shopping experience The information you received from the store would be correctThis is a policy and procedure that our stores followWe support the managers decision to close the restrooms based on the hours postedWe are not required to have the restrooms openAll food services are shut down at that timeThe restrooms will be opened for any customers who are shopping purchasing groceries We appreciate your feedbackOur company is committed to customer satisfaction and we value your inputYour concern has been documented and forwarded to the appropriate department. We are very disappointed to hear our stores can no longer be of service to you and your familyWe wish you the best If the customer is planning to take legal action they may have their Attorney mail a letter of representation to our legal department at the following addressThe Kroger CoAttn: Legal Department *** *** *** *** *** ***. Best Regards,The Kroger Co
The financial safety of our customers is an important priority of oursWe want to assure you our stores follow all Federal, State and Local laws regarding credit card transactionsIn these instances we would always direct our customers to contact their Credit Card Company or financial institution
and file a police report for assistance and resolutionWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent
customer serviceWe expect our employees to be attentive, conduct themselves in a professional manner and treat our customers with respect at all times. In order for us to proceed we would need the store street address. Once received, we'll be able to process forwardRegards,Kroger Co
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerThe feedback regarding the location has been documentedThe customer, as stated in his own correspondence, has been in contact with our Claims Management provider, ***This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determination
*** Office: ###-###-#### Regards,
Kroger Co
Thank you for contacting The Kroger Executive OfficeI am in receipt of your complaint filed through the Revdex.comReached out to the customer directly and resolved the customers concernWe appreciate the assistance of the Revdex.com. Regards,The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernThe store manager was notified and will contact the customerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customers. Please provide me with your 10-digit phone number or 12-digit Kroger Plus card number that is associated to your
account so that I may further assist you in this matter. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We look forward to hearing from you soon. Regards, Kroger Co
The customer is correct in stating that she never received any response from us from the previous two emailsThat would be because she provided an email address that is undeliverable and the phone numbers she provided are disconnected or invalidWhen our customer service has no way to contact the customer they close the caseThat is policy and procedureThis customer's concern h as been properly documented and we've contacted Store Management so they can address these issuesWe feel confident Store Management will take the necessary steps to prevent this from happening again in the futureThe Customer states they are no longer in an area where there are Kroger stores and is requesting for a credit to be applied directly to their bank credit/debit cardUnfortunately, that is not an option that we offer and we will not be doing thatThe customer may choose from a courtesy credit applied to their Kroger plus card where they can redeem the credit inside one of our stores or we can mail them a gift card which also must be redeemed inside one of our storesIf the customer does not choose one of these options than we have nothing further to add and we consider this matter closedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.Ref # ***
We expect our employees to
conduct themselves in an attentive professional friendly manner and treat our
customers with respect at all times even when they are explaining store policy
We are committed to providing our customers with the most enjoyable shopping
experience possibleThis customer's comments provide us the opportunity to
evaluate, address and provide coaching as a learning experience for our
employees
The
Kroger Company deeply regrets that we have been unable to meet your
needs. Your dissatisfaction regarding this policy has been documented and
will be taken under serious considerationBut at this time this is how our
policy works for the foreseeable futureWe hope you understand and continue to
be a loyal customer
Respectfully,
we request that the Revdex.com close this case as this office has no further
information to offer the customer
Thank you for contacting the Kroger Executive OfficeWe appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s)We apologize that your experience is less than satisfactoryWe want to assure you the Kroger Company follows
all laws and regulationsAnd it is not our intention to frustrate you. Your comments have been forwarded to the appropriate department for further review. Once the review is completed, I will follwith additional detailsRegards, The Kroger Co
Thank you for contacting Kroger Customer Executive officeWe appreciate your concerns regarding the service you received along with the groceries left behind and we certainly apologize for your experienceOur company prides itself on offering excellent customer service and we expect our employees
to be attentive to our customers at all timesWe also expect all of your groceries to be in your possession at the end of each transaction. The customer declined the store management team offerWe appreciate your feedback regarding store manager behaviorUnfortunately, we can not force any employee to apologize but we want to apologize on behalf of this employee, the store and The Kroger CompanyWe strive to ensure every Customer has a GREAT shopping experience. We concur with our Store Management team's decision. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We want to assure you this will be addressed internally with Senior Leadership. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe have documented their concern and applied November fuel pointsWe are confident the necessary steps will be taken
to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the store manager who will follow up with the customerWe are confident the necessary steps will be
taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As advised in my complaint, I am no longer in the area I DID NOT RECEIVE ANY CONTACT ON THE DATES ADVISED BY THIS COMPANY! I AM OWED A REFUND IN THE AMOUNT OF Since I am no longer in the area and there are NO 'kroger' in my state, credit my bank account in the above amount There was more than enough time to correct this before I left!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.com Please accept our sincerest apologies for your experienceOur website was experiencing sporadic intermitted outages at the time of purchaseThis information was also posted on
our Facebook pageOur IT Department worked diligently to resolve these website issues Reached out to the customer directly and advised we have documented his concernExplained the customer that our IT Department was aware and already addressed the outagesCustomer declined our offer for a to*** of our appreciationWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards,Kroger Co
We appreciate the assistance of the Revdex.comI contacted the store and spoke with the Store ManagerThe Store Manager verified this issue has already been resolvedThe customer returned to the store on 11/21/and the Co Manager refunded the money by Money Orders
Regards,
Kroger Co
Ref #
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter.RegardsKroger Co
This customer is eligible per the Federal Law called the Anti-Kickback Statute to receive one fuel point per dollar that they personally spend on a prescriptionNot one fuel point per dollar that their insurance coversWe want to assure the customer that we are following all Local, State and Federal laws and regulations regarding our fuel rewards program and policesWe respectfully request for the Revdex.com to close this case as we have nothing further to add.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernThe customer was offered a token of our appreciation that was redeemed on October 9, at 10:PMWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.comIt is not our intention to frustrate or upset our customersUnfortunately, we can not force any employee to apologize but we want to apologize on behalf of this employee, the store and The
Kroger CompanyWe strive to ensure every Customer has a great shopping experience The information you received from the store would be correctThis is a policy and procedure that our stores followWe support the managers decision to close the restrooms based on the hours postedWe are not required to have the restrooms openAll food services are shut down at that timeThe restrooms will be opened for any customers who are shopping purchasing groceries We appreciate your feedbackOur company is committed to customer satisfaction and we value your inputYour concern has been documented and forwarded to the appropriate department. We are very disappointed to hear our stores can no longer be of service to you and your familyWe wish you the best If the customer is planning to take legal action they may have their Attorney mail a letter of representation to our legal department at the following addressThe Kroger CoAttn: Legal Department *** *** *** *** *** ***. Best Regards,The Kroger Co
The financial safety of our customers is an important priority of oursWe want to assure you our stores follow all Federal, State and Local laws regarding credit card transactionsIn these instances we would always direct our customers to contact their Credit Card Company or financial institution
and file a police report for assistance and resolutionWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent
customer serviceWe expect our employees to be attentive, conduct themselves in a professional manner and treat our customers with respect at all times. In order for us to proceed we would need the store street address. Once received, we'll be able to process forwardRegards,Kroger Co
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerThe feedback regarding the location has been documentedThe customer, as stated in his own correspondence, has been in contact with our Claims Management provider, ***This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determination
*** Office: ###-###-#### Regards,
Kroger Co
Thank you for contacting The Kroger Executive OfficeI am in receipt of your complaint filed through the Revdex.comReached out to the customer directly and resolved the customers concernWe appreciate the assistance of the Revdex.com. Regards,The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernThe store manager was notified and will contact the customerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customers. Please provide me with your 10-digit phone number or 12-digit Kroger Plus card number that is associated to your
account so that I may further assist you in this matter. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We look forward to hearing from you soon. Regards, Kroger Co
The customer is correct in stating that she never received any response from us from the previous two emailsThat would be because she provided an email address that is undeliverable and the phone numbers she provided are disconnected or invalidWhen our customer service has no way to contact the customer they close the caseThat is policy and procedureThis customer's concern h as been properly documented and we've contacted Store Management so they can address these issuesWe feel confident Store Management will take the necessary steps to prevent this from happening again in the futureThe Customer states they are no longer in an area where there are Kroger stores and is requesting for a credit to be applied directly to their bank credit/debit cardUnfortunately, that is not an option that we offer and we will not be doing thatThe customer may choose from a courtesy credit applied to their Kroger plus card where they can redeem the credit inside one of our stores or we can mail them a gift card which also must be redeemed inside one of our storesIf the customer does not choose one of these options than we have nothing further to add and we consider this matter closedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.Ref # ***
We expect our employees to
conduct themselves in an attentive professional friendly manner and treat our
customers with respect at all times even when they are explaining store policy
We are committed to providing our customers with the most enjoyable shopping
experience possibleThis customer's comments provide us the opportunity to
evaluate, address and provide coaching as a learning experience for our
employees
The
Kroger Company deeply regrets that we have been unable to meet your
needs. Your dissatisfaction regarding this policy has been documented and
will be taken under serious considerationBut at this time this is how our
policy works for the foreseeable futureWe hope you understand and continue to
be a loyal customer
Respectfully,
we request that the Revdex.com close this case as this office has no further
information to offer the customer