Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concern. We want to apologize but we support Store Management’s decision in this matter. It’s not our intention to frustrate or confuse our customers
Again, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciated. The customer comments were shared with the store management. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This matter is unable to come to a close, if the Kroger company refuses to take responsibility for their employees' actions Although the policy was that of *** ***, it was Ralph's that took my money Wh is responsible for the "lost" $500?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** The Kroger Company still believes that getting a customer deathly ill only constitutes "talk to our insurance company" no apologies from the company or the local managementI will definitely be in front of this store letting their customers know my concerns about what happened to meThe Sedgwick insurance company rep is very disrespectful, and unconcerned with what happened just as the Kroger Company they represent.Respectfully *** ***
Reached out to the customer directly on 9/9/& 9/12/and came to a resolutionWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRestitution was made today, January I appreciate your handling of this situation
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger has definitely NOT addressed this situation I specifically told *** *** that $would not resolve this matter And to correct her factually inaccurate statement THIS IS NOT A DUPLICATE CONCERN There are two different complaints for two different reasons I wrongly believed the first complaint was resolved when *** *** sent a dollar gift certificate Only when I attempted to use it, did I find it was phonyand the store would not honor it I told her I was ripping it up since it was phony Because the initial complaint was not resolved, I demanded $to make up for being sent a phony gift certificateas well as time, gas and energy wasted travelling to one of Kroger's stores I also told her that an additional $gift card would not sufficesince it only made up for the phony gift certificate she sent So, if *** *** decides not to honor my demandsI will pursue further action This company knowingly cheated meand has treated me with nothing but contempt, arrogance and disrespect as I've tried to get this matter resolved So if *** *** doesn't send me $in gift cardsFurther action will be taken I received a letter from the Kroger Corporation (*** ***) I received this letter prior to your making contact with them In it, *** *** attempted to dictate to me what the terms of this resolution would be She has no business and no authority to dictate anything to me Her company first sent me a bogus gift certificate that their own stores had never seen before (and thus I couldn't redeem) Per my complaint, I stated what it would take to resolve this issue (at least a $gift card) considering the time wastedgas wastedand energy wasted trying to get this resolved She arrogantly told me in the letter that she was enclosing a $gift card and that Kroger would not be offering any further compensation I told her directly that if Kroger didn't resolve this to my satisfactionI would pursue further action against Kroger Corporation Seeing how she has yet to respond to you, she is refusing to resolve this issue I also specifically told her that I would rip up the phony gift certificate she sent meand I would also cut up any gift card she sent to me that was less than what I demand to resolve this ongoing issue Despite my telling her this, she arrogantly sends a $gift card any way So, please remind *** *** that if Kroger chooses not to send me what I want to resolve this to my satisfactionFurther action will be taken against Kroger That company and its employees are so arrogantso unprofessionaland sorely lacking in morals and ethics I await a response from you or from Kroger Thank you very much
Contacted the customer directly and she advised this has already been resolvedWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The contact information provided, both email and phone were valid This email address is still valid It is NOT my problem they can't handle complaints in a timely manner As for my receiving credit, I am in ** There is NO kroger and since I don't believe they will open one here, I am asking for a credit to my account I can't help that I moved where Publix is the grocery store Offering a kroger credit is not something I would use I can dispute this with my bank, since kroger is refusing to provide me with a refund I can't take a check, cash and cash only is what I will accept Not a money order, CASH, sent it certified and I will receive it, kroger knows this and so do I! The choice is up to them I am sick and tired of them stating they have tried to be in touch with me, they have not For a lousy eight pieces of chicken which was not hot, this had been sitting in their deli since they opened (per their employee) I want my money back, nothing else, just my money back!
Regards,
*** ***
We've notified the Store Manager of this customer's concernWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co
We appreciate the assistance of the Revdex.com in this matterI want to apologize for any confusion I may have causedThe full name of the employee is MsMeka HMsHis the Assistant Store ManagerThe highest position held at a store is the Store Manager and his name is Michael RRichard is no longer the Store Manager at this storeI have just notified MrRof your concern yesterday, 6/22/and I have called him today, 6/23/Please allow more time for MsHbehavior to be addressedMrRis aware of your concern and will appropriately address MsHpoor behavior when explaining policyAll of the appropriate parties have been notified and all of the appropriate actions will take placeWe respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint No one has contacted me to try to resolve thisAs I stated before in your response and to the insurance company agent thatcher I have timed and dated *** photos of the incident that happened along with my receipts and witness informationI do not know why they refused to except something that cannot be duplicatedAs I said before I'm a professional business accomplished personI have hundreds of thousands and make great livingI am a respected personI do not need to go through this if it didn't actually happen.
Regards,
*** **
Thank you for contacting The Kroger Executive DepartmentI am in receipt of your complaint sent through the Revdex.com. At this time, this is what's in place at our Pharmacy and we do ask all of our customers that wish to visit our Pharmacy to abide by these rules and regulations. Your
feedback and your patronage are greatly appreciated. The customer comments were shared with Senior Leadership. We appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate you contacting us regarding the poor service received from the employees at your local store and we apologize for this experienceWe expect our employees to conduct
themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe've notified the Store Manager of this customer's experience so this behavior may be addressed internally with the employeesWe also recommend the customer return to the store with the expired product and their receipt and ask to speak to the store managerThank you again for taking the time to bring this to our attention and giving us the opportunity to address it Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the cash left at the U-scanThe customer’s comments were shared with the store management team. We have determined the correct process was followed. Please be
advised that we are not responsible for lost or missing cashI apologize for any frustration this may have causedWe have documented their concern and notified the Store ManagerYour comments have been forwarded to Senior Leadership so they can provide coaching and training in order to prevent this from happening again in the futureWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matterRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI spoke with the customer directly and provided the phone number to call for assistance with this matter We are
confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
We went to same Kroger store at *** *** *** *** in *** ** again last night and purchased meatReceipt number is ***Two of the three meat items purchased did not recognize the yellow card priceThe two items were regularly $and $14.55, with the sale price they were $and $respectivelyNeither item recognized the sale price and neither did the cashierWe told her about and she was unsure how to correct the wrong price at the registerShe asked the manager at the Customer Service desk for assistanceHe told her she would have to enter the prices manually by hitting a series of special keysI told the manager we had filed a complaint with Revdex.com and Kroger corporate asking when this problem would be fixedTHE PROBLEM IS STILL NOT FIXEDCONSUMERS ARE STILL BEING OVERCHARGED UNLESS THEY BRING IT TO THE STORE CLERKS ATTENTIONAT THIS POINT I WOULD LIKE FOR THE MEDIA TO CONTACT METHIS IS RIDICULOUS !!!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We are grateful to customers who let us know of their concerns and give us an opportunity to respondWe appreciate your feedbackOur company is committed to customer
satisfaction and we value your inputIt is not our intention to frustrate or upset our customers in any mannerWe appreciate the information provided by the customerThis office will share the feedback with leadershipPlease do not hesitate to contact us if you have further comments or concerns at:• Email your comments to us through our website at www.kroger.com/customercomments.• Call our customer service at 1-800-KROGERSWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concern. We want to apologize but we support Store Management’s decision in this matter. It’s not our intention to frustrate or confuse our customers
Again, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciated. The customer comments were shared with the store management. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This matter is unable to come to a close, if the Kroger company refuses to take responsibility for their employees' actions Although the policy was that of *** ***, it was Ralph's that took my money Wh is responsible for the "lost" $500?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** The Kroger Company still believes that getting a customer deathly ill only constitutes "talk to our insurance company" no apologies from the company or the local managementI will definitely be in front of this store letting their customers know my concerns about what happened to meThe Sedgwick insurance company rep is very disrespectful, and unconcerned with what happened just as the Kroger Company they represent.Respectfully *** ***
Reached out to the customer directly on 9/9/& 9/12/and came to a resolutionWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRestitution was made today, January I appreciate your handling of this situation
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger has definitely NOT addressed this situation I specifically told *** *** that $would not resolve this matter And to correct her factually inaccurate statement THIS IS NOT A DUPLICATE CONCERN There are two different complaints for two different reasons I wrongly believed the first complaint was resolved when *** *** sent a dollar gift certificate Only when I attempted to use it, did I find it was phonyand the store would not honor it I told her I was ripping it up since it was phony Because the initial complaint was not resolved, I demanded $to make up for being sent a phony gift certificateas well as time, gas and energy wasted travelling to one of Kroger's stores I also told her that an additional $gift card would not sufficesince it only made up for the phony gift certificate she sent So, if *** *** decides not to honor my demandsI will pursue further action This company knowingly cheated meand has treated me with nothing but contempt, arrogance and disrespect as I've tried to get this matter resolved So if *** *** doesn't send me $in gift cardsFurther action will be taken I received a letter from the Kroger Corporation (*** ***) I received this letter prior to your making contact with them In it, *** *** attempted to dictate to me what the terms of this resolution would be She has no business and no authority to dictate anything to me Her company first sent me a bogus gift certificate that their own stores had never seen before (and thus I couldn't redeem) Per my complaint, I stated what it would take to resolve this issue (at least a $gift card) considering the time wastedgas wastedand energy wasted trying to get this resolved She arrogantly told me in the letter that she was enclosing a $gift card and that Kroger would not be offering any further compensation I told her directly that if Kroger didn't resolve this to my satisfactionI would pursue further action against Kroger Corporation Seeing how she has yet to respond to you, she is refusing to resolve this issue I also specifically told her that I would rip up the phony gift certificate she sent meand I would also cut up any gift card she sent to me that was less than what I demand to resolve this ongoing issue Despite my telling her this, she arrogantly sends a $gift card any way So, please remind *** *** that if Kroger chooses not to send me what I want to resolve this to my satisfactionFurther action will be taken against Kroger That company and its employees are so arrogantso unprofessionaland sorely lacking in morals and ethics I await a response from you or from Kroger Thank you very much
Contacted the customer directly and she advised this has already been resolvedWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The contact information provided, both email and phone were valid This email address is still valid It is NOT my problem they can't handle complaints in a timely manner As for my receiving credit, I am in ** There is NO kroger and since I don't believe they will open one here, I am asking for a credit to my account I can't help that I moved where Publix is the grocery store Offering a kroger credit is not something I would use I can dispute this with my bank, since kroger is refusing to provide me with a refund I can't take a check, cash and cash only is what I will accept Not a money order, CASH, sent it certified and I will receive it, kroger knows this and so do I! The choice is up to them I am sick and tired of them stating they have tried to be in touch with me, they have not For a lousy eight pieces of chicken which was not hot, this had been sitting in their deli since they opened (per their employee) I want my money back, nothing else, just my money back!
Regards,
*** ***
We've notified the Store Manager of this customer's concernWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co
We appreciate the assistance of the Revdex.com in this matterI want to apologize for any confusion I may have causedThe full name of the employee is MsMeka HMsHis the Assistant Store ManagerThe highest position held at a store is the Store Manager and his name is Michael RRichard is no longer the Store Manager at this storeI have just notified MrRof your concern yesterday, 6/22/and I have called him today, 6/23/Please allow more time for MsHbehavior to be addressedMrRis aware of your concern and will appropriately address MsHpoor behavior when explaining policyAll of the appropriate parties have been notified and all of the appropriate actions will take placeWe respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint No one has contacted me to try to resolve thisAs I stated before in your response and to the insurance company agent thatcher I have timed and dated *** photos of the incident that happened along with my receipts and witness informationI do not know why they refused to except something that cannot be duplicatedAs I said before I'm a professional business accomplished personI have hundreds of thousands and make great livingI am a respected personI do not need to go through this if it didn't actually happen.
Regards,
*** **
Thank you for contacting The Kroger Executive DepartmentI am in receipt of your complaint sent through the Revdex.com. At this time, this is what's in place at our Pharmacy and we do ask all of our customers that wish to visit our Pharmacy to abide by these rules and regulations. Your
feedback and your patronage are greatly appreciated. The customer comments were shared with Senior Leadership. We appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate you contacting us regarding the poor service received from the employees at your local store and we apologize for this experienceWe expect our employees to conduct
themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe've notified the Store Manager of this customer's experience so this behavior may be addressed internally with the employeesWe also recommend the customer return to the store with the expired product and their receipt and ask to speak to the store managerThank you again for taking the time to bring this to our attention and giving us the opportunity to address it Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the cash left at the U-scanThe customer’s comments were shared with the store management team. We have determined the correct process was followed. Please be
advised that we are not responsible for lost or missing cashI apologize for any frustration this may have causedWe have documented their concern and notified the Store ManagerYour comments have been forwarded to Senior Leadership so they can provide coaching and training in order to prevent this from happening again in the futureWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matterRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI spoke with the customer directly and provided the phone number to call for assistance with this matter We are
confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
We went to same Kroger store at *** *** *** *** in *** ** again last night and purchased meatReceipt number is ***Two of the three meat items purchased did not recognize the yellow card priceThe two items were regularly $and $14.55, with the sale price they were $and $respectivelyNeither item recognized the sale price and neither did the cashierWe told her about and she was unsure how to correct the wrong price at the registerShe asked the manager at the Customer Service desk for assistanceHe told her she would have to enter the prices manually by hitting a series of special keysI told the manager we had filed a complaint with Revdex.com and Kroger corporate asking when this problem would be fixedTHE PROBLEM IS STILL NOT FIXEDCONSUMERS ARE STILL BEING OVERCHARGED UNLESS THEY BRING IT TO THE STORE CLERKS ATTENTIONAT THIS POINT I WOULD LIKE FOR THE MEDIA TO CONTACT METHIS IS RIDICULOUS !!!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We are grateful to customers who let us know of their concerns and give us an opportunity to respondWe appreciate your feedbackOur company is committed to customer
satisfaction and we value your inputIt is not our intention to frustrate or upset our customers in any mannerWe appreciate the information provided by the customerThis office will share the feedback with leadershipPlease do not hesitate to contact us if you have further comments or concerns at:• Email your comments to us through our website at www.kroger.com/customercomments.• Call our customer service at 1-800-KROGERSWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co