Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concern. We want to apologize but we support Store Management’s decision in this matter. It’s not our intention to frustrate or confuse our customers
Again, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciated. The customer comments were shared with the store management. Regards,Kroger Co
We expect our employees to
conduct themselves in an attentive professional friendly manner and treat our
customers with respect at all times even when they are explaining store policy
We are committed to providing our customers with the most enjoyable shopping
experience possibleThis customer's comments provide us the opportunity to
evaluate, address and provide coaching as a learning experience for our
employees
The
Kroger Company deeply regrets that we have been unable to meet your
needs. Your dissatisfaction regarding this policy has been documented and
will be taken under serious considerationBut at this time this is how our
policy works for the foreseeable futureWe hope you understand and continue to
be a loyal customer
Respectfully,
we request that the Revdex.com close this case as this office has no further
information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This matter is unable to come to a close, if the Kroger company refuses to take responsibility for their employees' actions Although the policy was that of *** ***, it was Ralph's that took my money Wh is responsible for the "lost" $500?
Regards,
*** ***
Reached out to the customer directly on 9/9/& 9/12/and came to a resolutionWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
We've notified the Store Manager of this customer's concernWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co
Thank you for contacting The Kroger Executive DepartmentI am in receipt of your complaint sent through the Revdex.com. At this time, this is what's in place at our Pharmacy and we do ask all of our customers that wish to visit our Pharmacy to abide by these rules and regulations. Your
feedback and your patronage are greatly appreciated. The customer comments were shared with Senior Leadership. We appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI spoke with the customer directly and provided the phone number to call for assistance with this matter We are
confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The contact information provided, both email and phone were valid This email address is still valid It is NOT my problem they can't handle complaints in a timely manner As for my receiving credit, I am in ** There is NO kroger and since I don't believe they will open one here, I am asking for a credit to my account I can't help that I moved where Publix is the grocery store Offering a kroger credit is not something I would use I can dispute this with my bank, since kroger is refusing to provide me with a refund I can't take a check, cash and cash only is what I will accept Not a money order, CASH, sent it certified and I will receive it, kroger knows this and so do I! The choice is up to them I am sick and tired of them stating they have tried to be in touch with me, they have not For a lousy eight pieces of chicken which was not hot, this had been sitting in their deli since they opened (per their employee) I want my money back, nothing else, just my money back!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the cash left at the U-scanThe customer’s comments were shared with the store management team. We have determined the correct process was followed. Please be
advised that we are not responsible for lost or missing cashI apologize for any frustration this may have causedWe have documented their concern and notified the Store ManagerYour comments have been forwarded to Senior Leadership so they can provide coaching and training in order to prevent this from happening again in the futureWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matterRegards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint No one has contacted me to try to resolve thisAs I stated before in your response and to the insurance company agent thatcher I have timed and dated *** photos of the incident that happened along with my receipts and witness informationI do not know why they refused to except something that cannot be duplicatedAs I said before I'm a professional business accomplished personI have hundreds of thousands and make great livingI am a respected personI do not need to go through this if it didn't actually happen.
Regards,
*** **
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger has definitely NOT addressed this situation I specifically told *** *** that $would not resolve this matter And to correct her factually inaccurate statement THIS IS NOT A DUPLICATE CONCERN There are two different complaints for two different reasons I wrongly believed the first complaint was resolved when *** *** sent a dollar gift certificate Only when I attempted to use it, did I find it was phonyand the store would not honor it I told her I was ripping it up since it was phony Because the initial complaint was not resolved, I demanded $to make up for being sent a phony gift certificateas well as time, gas and energy wasted travelling to one of Kroger's stores I also told her that an additional $gift card would not sufficesince it only made up for the phony gift certificate she sent So, if *** *** decides not to honor my demandsI will pursue further action This company knowingly cheated meand has treated me with nothing but contempt, arrogance and disrespect as I've tried to get this matter resolved So if *** *** doesn't send me $in gift cardsFurther action will be taken I received a letter from the Kroger Corporation (*** ***) I received this letter prior to your making contact with them In it, *** *** attempted to dictate to me what the terms of this resolution would be She has no business and no authority to dictate anything to me Her company first sent me a bogus gift certificate that their own stores had never seen before (and thus I couldn't redeem) Per my complaint, I stated what it would take to resolve this issue (at least a $gift card) considering the time wastedgas wastedand energy wasted trying to get this resolved She arrogantly told me in the letter that she was enclosing a $gift card and that Kroger would not be offering any further compensation I told her directly that if Kroger didn't resolve this to my satisfactionI would pursue further action against Kroger Corporation Seeing how she has yet to respond to you, she is refusing to resolve this issue I also specifically told her that I would rip up the phony gift certificate she sent meand I would also cut up any gift card she sent to me that was less than what I demand to resolve this ongoing issue Despite my telling her this, she arrogantly sends a $gift card any way So, please remind *** *** that if Kroger chooses not to send me what I want to resolve this to my satisfactionFurther action will be taken against Kroger That company and its employees are so arrogantso unprofessionaland sorely lacking in morals and ethics I await a response from you or from Kroger Thank you very much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRestitution was made today, January I appreciate your handling of this situation
Regards,
*** ***
Contacted the customer directly and she advised this has already been resolvedWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate you contacting us regarding the poor service received from the employees at your local store and we apologize for this experienceWe expect our employees to conduct
themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe've notified the Store Manager of this customer's experience so this behavior may be addressed internally with the employeesWe also recommend the customer return to the store with the expired product and their receipt and ask to speak to the store managerThank you again for taking the time to bring this to our attention and giving us the opportunity to address it Regards, The Kroger Co
We appreciate the assistance of the Revdex.com in this matterI want to apologize for any confusion I may have causedThe full name of the employee is MsMeka HMsHis the Assistant Store ManagerThe highest position held at a store is the Store Manager and his name is Michael RRichard is no longer the Store Manager at this storeI have just notified MrRof your concern yesterday, 6/22/and I have called him today, 6/23/Please allow more time for MsHbehavior to be addressedMrRis aware of your concern and will appropriately address MsHpoor behavior when explaining policyAll of the appropriate parties have been notified and all of the appropriate actions will take placeWe respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive Office. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or
financial institution to place holds on the cards balanceThis is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretionIf you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).KCRC Number: ###-###-####Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is still not addressing the issue and simply avoiding addressing it I am still out $and they don't care because they received their money They continue to show little to no regard for their customers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
We went to same Kroger store at *** *** *** *** in *** ** again last night and purchased meatReceipt number is ***Two of the three meat items purchased did not recognize the yellow card priceThe two items were regularly $and $14.55, with the sale price they were $and $respectivelyNeither item recognized the sale price and neither did the cashierWe told her about and she was unsure how to correct the wrong price at the registerShe asked the manager at the Customer Service desk for assistanceHe told her she would have to enter the prices manually by hitting a series of special keysI told the manager we had filed a complaint with Revdex.com and Kroger corporate asking when this problem would be fixedTHE PROBLEM IS STILL NOT FIXEDCONSUMERS ARE STILL BEING OVERCHARGED UNLESS THEY BRING IT TO THE STORE CLERKS ATTENTIONAT THIS POINT I WOULD LIKE FOR THE MEDIA TO CONTACT METHIS IS RIDICULOUS !!!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concern. We want to apologize but we support Store Management’s decision in this matter. It’s not our intention to frustrate or confuse our customers
Again, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciated. The customer comments were shared with the store management. Regards,Kroger Co
We expect our employees to
conduct themselves in an attentive professional friendly manner and treat our
customers with respect at all times even when they are explaining store policy
We are committed to providing our customers with the most enjoyable shopping
experience possibleThis customer's comments provide us the opportunity to
evaluate, address and provide coaching as a learning experience for our
employees
The
Kroger Company deeply regrets that we have been unable to meet your
needs. Your dissatisfaction regarding this policy has been documented and
will be taken under serious considerationBut at this time this is how our
policy works for the foreseeable futureWe hope you understand and continue to
be a loyal customer
Respectfully,
we request that the Revdex.com close this case as this office has no further
information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This matter is unable to come to a close, if the Kroger company refuses to take responsibility for their employees' actions Although the policy was that of *** ***, it was Ralph's that took my money Wh is responsible for the "lost" $500?
Regards,
*** ***
Reached out to the customer directly on 9/9/& 9/12/and came to a resolutionWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
We've notified the Store Manager of this customer's concernWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co
Thank you for contacting The Kroger Executive DepartmentI am in receipt of your complaint sent through the Revdex.com. At this time, this is what's in place at our Pharmacy and we do ask all of our customers that wish to visit our Pharmacy to abide by these rules and regulations. Your
feedback and your patronage are greatly appreciated. The customer comments were shared with Senior Leadership. We appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI spoke with the customer directly and provided the phone number to call for assistance with this matter We are
confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The contact information provided, both email and phone were valid This email address is still valid It is NOT my problem they can't handle complaints in a timely manner As for my receiving credit, I am in ** There is NO kroger and since I don't believe they will open one here, I am asking for a credit to my account I can't help that I moved where Publix is the grocery store Offering a kroger credit is not something I would use I can dispute this with my bank, since kroger is refusing to provide me with a refund I can't take a check, cash and cash only is what I will accept Not a money order, CASH, sent it certified and I will receive it, kroger knows this and so do I! The choice is up to them I am sick and tired of them stating they have tried to be in touch with me, they have not For a lousy eight pieces of chicken which was not hot, this had been sitting in their deli since they opened (per their employee) I want my money back, nothing else, just my money back!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the cash left at the U-scanThe customer’s comments were shared with the store management team. We have determined the correct process was followed. Please be
advised that we are not responsible for lost or missing cashI apologize for any frustration this may have causedWe have documented their concern and notified the Store ManagerYour comments have been forwarded to Senior Leadership so they can provide coaching and training in order to prevent this from happening again in the futureWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matterRegards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint No one has contacted me to try to resolve thisAs I stated before in your response and to the insurance company agent thatcher I have timed and dated *** photos of the incident that happened along with my receipts and witness informationI do not know why they refused to except something that cannot be duplicatedAs I said before I'm a professional business accomplished personI have hundreds of thousands and make great livingI am a respected personI do not need to go through this if it didn't actually happen.
Regards,
*** **
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger has definitely NOT addressed this situation I specifically told *** *** that $would not resolve this matter And to correct her factually inaccurate statement THIS IS NOT A DUPLICATE CONCERN There are two different complaints for two different reasons I wrongly believed the first complaint was resolved when *** *** sent a dollar gift certificate Only when I attempted to use it, did I find it was phonyand the store would not honor it I told her I was ripping it up since it was phony Because the initial complaint was not resolved, I demanded $to make up for being sent a phony gift certificateas well as time, gas and energy wasted travelling to one of Kroger's stores I also told her that an additional $gift card would not sufficesince it only made up for the phony gift certificate she sent So, if *** *** decides not to honor my demandsI will pursue further action This company knowingly cheated meand has treated me with nothing but contempt, arrogance and disrespect as I've tried to get this matter resolved So if *** *** doesn't send me $in gift cardsFurther action will be taken I received a letter from the Kroger Corporation (*** ***) I received this letter prior to your making contact with them In it, *** *** attempted to dictate to me what the terms of this resolution would be She has no business and no authority to dictate anything to me Her company first sent me a bogus gift certificate that their own stores had never seen before (and thus I couldn't redeem) Per my complaint, I stated what it would take to resolve this issue (at least a $gift card) considering the time wastedgas wastedand energy wasted trying to get this resolved She arrogantly told me in the letter that she was enclosing a $gift card and that Kroger would not be offering any further compensation I told her directly that if Kroger didn't resolve this to my satisfactionI would pursue further action against Kroger Corporation Seeing how she has yet to respond to you, she is refusing to resolve this issue I also specifically told her that I would rip up the phony gift certificate she sent meand I would also cut up any gift card she sent to me that was less than what I demand to resolve this ongoing issue Despite my telling her this, she arrogantly sends a $gift card any way So, please remind *** *** that if Kroger chooses not to send me what I want to resolve this to my satisfactionFurther action will be taken against Kroger That company and its employees are so arrogantso unprofessionaland sorely lacking in morals and ethics I await a response from you or from Kroger Thank you very much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRestitution was made today, January I appreciate your handling of this situation
Regards,
*** ***
Contacted the customer directly and she advised this has already been resolvedWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate you contacting us regarding the poor service received from the employees at your local store and we apologize for this experienceWe expect our employees to conduct
themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe've notified the Store Manager of this customer's experience so this behavior may be addressed internally with the employeesWe also recommend the customer return to the store with the expired product and their receipt and ask to speak to the store managerThank you again for taking the time to bring this to our attention and giving us the opportunity to address it Regards, The Kroger Co
We appreciate the assistance of the Revdex.com in this matterI want to apologize for any confusion I may have causedThe full name of the employee is MsMeka HMsHis the Assistant Store ManagerThe highest position held at a store is the Store Manager and his name is Michael RRichard is no longer the Store Manager at this storeI have just notified MrRof your concern yesterday, 6/22/and I have called him today, 6/23/Please allow more time for MsHbehavior to be addressedMrRis aware of your concern and will appropriately address MsHpoor behavior when explaining policyAll of the appropriate parties have been notified and all of the appropriate actions will take placeWe respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive Office. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or
financial institution to place holds on the cards balanceThis is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretionIf you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).KCRC Number: ###-###-####Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is still not addressing the issue and simply avoiding addressing it I am still out $and they don't care because they received their money They continue to show little to no regard for their customers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
We went to same Kroger store at *** *** *** *** in *** ** again last night and purchased meatReceipt number is ***Two of the three meat items purchased did not recognize the yellow card priceThe two items were regularly $and $14.55, with the sale price they were $and $respectivelyNeither item recognized the sale price and neither did the cashierWe told her about and she was unsure how to correct the wrong price at the registerShe asked the manager at the Customer Service desk for assistanceHe told her she would have to enter the prices manually by hitting a series of special keysI told the manager we had filed a complaint with Revdex.com and Kroger corporate asking when this problem would be fixedTHE PROBLEM IS STILL NOT FIXEDCONSUMERS ARE STILL BEING OVERCHARGED UNLESS THEY BRING IT TO THE STORE CLERKS ATTENTIONAT THIS POINT I WOULD LIKE FOR THE MEDIA TO CONTACT METHIS IS RIDICULOUS !!!
Regards,
*** ***