We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance
This is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump. Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretion. If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).KCRC Number: ###-###-####
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the
customer's input. I've documented the customer's concern. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Upon review, I see the customer redeemed the rebate on 11/07/03:02:PM for the amount of $On 11/8/the customer was informed the rebate was used. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com Reached out to the customer directly via email to request for additional information
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe are unable to remove the alternate ID associated with another customers accountPlease feel free to create another digit alternate ID for the account registered to your nameWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Thank you for contacting Kroger Executive OfficesWe appreciate the assistance of the Revdex.com. We appreciate your concerns regarding the temperature inside your local store and we apologize for your experience. Thank you for bringing this to our attention and giving us the opportunity to
address itCustomer satisfaction is our goalWe are committed to providing you with the most enjoyable shopping experience possible and your comments provide us the opportunity to evaluate, address, and correct our processes if necessaryThis issue has been investigated and resolvedRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com: First of all I do not have Medicare and second of all the reason there listed in the response was not the problem at all and If this is how they operate this business then Kroger is in bad shape.To not even research into the problem the response was not accurateIf someone would have called and got my side of the story it would have been nice
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
The customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the
customer.Regards,Kroger Co
We want to apologize for any inconvenience this customer has encountered by purchasing our productIt is not our intentions to frustrate or upset our customers but the information they've received multiple times previously by our Customer Service is correctWe simply do not have the option to
issue a refund for a product by cash, check or directly to a credit/debit cardWe can only issue a refund to a customer's shopper's card, a gift card or a paper coupon and all of these must be redeemed in one of our storesAfter researching, we have already issued this customer a refund of $to their shopper's card and this $of this credit has been redeemedThe customer has informed our Customer Service that they did not redeem this credit because they do not live in an area with our stores so someone else must have used itOur Customer Service offered to secure their shopper's card by removed their alt id from the account and return the credit to the card but the customer refused this serviceWe want to assure the customer that their concern regarding the performance of this product has already been properly documented and all of the appropriate parties have been notified in order to ensure better performance in the futureAlso this product does have directions on how to be removed and I've included it with this responseBut we only have three options to issue a refundIf the customer is refusing these options then there is nothing else we can do and we respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernWe've notified the Store Manager of this customer's recent contactWe are confident the necessary steps will be taken to ensure they have a better
experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
I would like to talk to someone in charge at this store I have another event coming up soon, Can I be certain this won't happen again and if it does is there a Manager always on site, When a order is placed a ID should be manatory to be showed for pick up for pre paid orders
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding your recent experience when using couponsWe expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect
at all times.This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesWe are committed to providing our customers with the most enjoyable shopping experience possiblePlease be advised that our store managers can decline the use of coupons at anytime The customer was offered a token of our appreciation I've documented the customer's concern and we appreciate the opportunity to address this matter with the assistance of the Revdex.com We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Regards,*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store
policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comAttempted to reached out to the customer by phone leaving a message for callbackWe've notified the Store Management team of this customer's recent experienceWe are committed to
providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesWe are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
it appears that the company focused on the policy and not the behavior of their employeeThe basis of the complaint was the unacceptable behavior of GeoffNOt the policyNext time Geoff or any other employee addresses me in that manner, follows me around that store yelling tonwherenother customers are telling them to calm down, I WILL call the police and video record thisYour response is unacceptable. Furthermore, I NEVER ASKED for compensation.
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance
This is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump. Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretion. If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).KCRC Number: ###-###-####
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the
customer's input. I've documented the customer's concern. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Upon review, I see the customer redeemed the rebate on 11/07/03:02:PM for the amount of $On 11/8/the customer was informed the rebate was used. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com Reached out to the customer directly via email to request for additional information
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe are unable to remove the alternate ID associated with another customers accountPlease feel free to create another digit alternate ID for the account registered to your nameWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Thank you for contacting Kroger Executive OfficesWe appreciate the assistance of the Revdex.com. We appreciate your concerns regarding the temperature inside your local store and we apologize for your experience. Thank you for bringing this to our attention and giving us the opportunity to
address itCustomer satisfaction is our goalWe are committed to providing you with the most enjoyable shopping experience possible and your comments provide us the opportunity to evaluate, address, and correct our processes if necessaryThis issue has been investigated and resolvedRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com: First of all I do not have Medicare and second of all the reason there listed in the response was not the problem at all and If this is how they operate this business then Kroger is in bad shape.To not even research into the problem the response was not accurateIf someone would have called and got my side of the story it would have been nice
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
The customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the
customer.Regards,Kroger Co
We want to apologize for any inconvenience this customer has encountered by purchasing our productIt is not our intentions to frustrate or upset our customers but the information they've received multiple times previously by our Customer Service is correctWe simply do not have the option to
issue a refund for a product by cash, check or directly to a credit/debit cardWe can only issue a refund to a customer's shopper's card, a gift card or a paper coupon and all of these must be redeemed in one of our storesAfter researching, we have already issued this customer a refund of $to their shopper's card and this $of this credit has been redeemedThe customer has informed our Customer Service that they did not redeem this credit because they do not live in an area with our stores so someone else must have used itOur Customer Service offered to secure their shopper's card by removed their alt id from the account and return the credit to the card but the customer refused this serviceWe want to assure the customer that their concern regarding the performance of this product has already been properly documented and all of the appropriate parties have been notified in order to ensure better performance in the futureAlso this product does have directions on how to be removed and I've included it with this responseBut we only have three options to issue a refundIf the customer is refusing these options then there is nothing else we can do and we respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernWe've notified the Store Manager of this customer's recent contactWe are confident the necessary steps will be taken to ensure they have a better
experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
I would like to talk to someone in charge at this store I have another event coming up soon, Can I be certain this won't happen again and if it does is there a Manager always on site, When a order is placed a ID should be manatory to be showed for pick up for pre paid orders
Reached out to the customer directlyWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding your recent experience when using couponsWe expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect
at all times.This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesWe are committed to providing our customers with the most enjoyable shopping experience possiblePlease be advised that our store managers can decline the use of coupons at anytime The customer was offered a token of our appreciation I've documented the customer's concern and we appreciate the opportunity to address this matter with the assistance of the Revdex.com We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Regards,*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store
policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comAttempted to reached out to the customer by phone leaving a message for callbackWe've notified the Store Management team of this customer's recent experienceWe are committed to
providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesWe are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,
Kroger Co
Reached out to the customer directly and came to a resolutionWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
it appears that the company focused on the policy and not the behavior of their employeeThe basis of the complaint was the unacceptable behavior of GeoffNOt the policyNext time Geoff or any other employee addresses me in that manner, follows me around that store yelling tonwherenother customers are telling them to calm down, I WILL call the police and video record thisYour response is unacceptable. Furthermore, I NEVER ASKED for compensation.
Regards,
*** ***