Thank you for contacting the Kroger Executive OfficeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times
even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I find that the heat is back on in my neighborhood store and that is why I accept that Kroger has respondedAppreciate the Revdex.com being in a position to help customers contact Kroger and resolve this issue
Regards,
*** ***
We appreciate the assistance of the Revdex.comAfter researching, the Division policy states Rain Checks are only to be offered for out of stock products that are advertised in our Ad FliersThe Assistant Store Manager MsHwas following properly policy and procedure by not offering a Rain Check
for an item that is not advertised in our Ad FlierIf other Store Management wants to issue Rain Checks for items not advertised in the Ad Flier that is the decision of their own store as we allow Store Management to make changes to Division Policy that best suits the daily working of their storesBut we do expect our employees to treat our customers with courtesy and respect even in tough situations and explaining policy I've documented this customer's concern regarding this employee's behavior and I will forward their comments to the Store Manager Michael Rso he can address this issue with MsHin order to prevent this poor behavior from happening again in the futureI want to apologize to this customer on behalf of the Kroger Company, the store and MsHAll of the appropriate parties have been notified and all of the appropriate actions will take placeRegards,Kroger Co.Ref # ***
I spoke to the store manager where the incident happed for *** ***A message was left but the customer is not respondingIt was explained that the customer has to go back to the store and speak with the store manager due to the nature of his concern. Thanks!Asia Asia T., Liaison to the Executive Offices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have spoken to the pharmacy directlyI have called customer service numberI've emailedI've not gotten a suitable answerWhile I appreciate the quick response, Kroger has sadly not chosen to settle this complaint.My next step will be filing a complaint for a HIPAA violationKroger is insisting that these were "new" prescriptionsAccording to Kroger, pharmacy staff obtained a "new" RX from our prior pharmacy when the number given was for an "old" RXThey were only given permission to obtain information about the two RX numbers givennot any additional RXs at the other pharmacySo, either they did simply transfer a prescription over and my coupon was valid, or, they used the information given to obtain additional information that they weren't given permission to access.Really, the pathetic thing about this situation is that our family spends hundreds of dollars at Dillons each monthWe also fill two medications each and every month at our prior pharmacyI was hoping to be able to transfer the meds and have convenience of picking up medications while doing my grocery shoppingThe intent of the coupon was to get current loyal Dillons customers like me to give their regular pharmacy business (medications that are refilled regularly, not those written for acute conditions) to DillonsInstead, I've seen a shady business practice from what used to be my favorite storeDillon pharmacy will absolutely not fill these medications for us going forward, and my grocery shopping there will be limited as wellI'm very disappointed
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the store management teamWe operate with
honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way.Our Email Customer Service Department did provide you with the correct information in order for you to resolve the issue with ***We are disappointed to find out that *** could not assist you. *** handles all aspects of these promotionsPlease contact *** for all assistance regarding this kind of coupon. Toll Free Phone Number: ###-###-#### (***) Option 3 Online Comment Form: http://support.***marketing.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint NOTE FOR THE Revdex.com: I have been emailing back and forth with *** *** (***), who is a *** *** *** at the Revdex.com. You have had, for some time, the necessary information to figure out who is telling the truth. I am calling your integrity as an organization into question. It is easy to have integrity when everyone is watching and you have a PR disaster that you need to clean up, but integrity is about having courage when no one is watching and when no one has power over you. If you are not willing to be the check and balance that holds companies accountable, then you have given the compaines absolute power, which we know corrupts absolutely. *** *** once said, "Without courage, we cannot practice any other virtue with consistency."
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The response is not acceptable because the problem is not resolved. I feel that I have been discriminated against because I live in Texas, which in my opinion is not a good reason. I am certainly willing to appear in a store with the proper ID so that they can confirm that I am in fact a senior. I cannot imagine why this isn't good enough for Kroger.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
It's stated you back the decision to require forms if idThat wasn't my biggest issueIt's having to remember what zip code I was living at from a year old licenses after moving times...Your customer service sucksYou can't even acknowledge the possibility of over scrutiny or a plain rude old cashier that can't stand people
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com regarding your recent experience This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees The customer comments were shared with our upper management team Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.comWe appreciate the opportunity to address your concern with the assistance of the Revdex.comI reached out to the customer directly via phone and left a message requesting additional
informationWe are confident the necessary steps will be taken to ensure they have a better experience going forward
Regards,
The Kroger Co
We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our
customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerI called the store on *** *** *** and spoke with the Store Manager MrMMrMconfirmed there has never been a Stephanie in any kind of leadership role at this store and he directed me to call another store. I called and spoke with the Assistant Manager Eric Oat the store on *** *** *** and he confirmed a Co Manager named Stephanie Wworked there back in MayMrOadvised he will contact you directly to resolve this issueAll of the appropriate parties have been notified and all of the appropriate actions will take place in order to prevent this from happening again in the futureWe appreciate the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find that this resolution is not satisfactory to me However, Kroger has made it clear that they will not resolve the issue or provide any assistance Today I called the 1-number for Kroger to see what phone number my Kroger card from is linked to This card has my cell phone number as the contact info, but the card does not have an alternate ID The representative said alternate IDs are not required for Kroger Plus cards
Regards,
*** ***
Dear ** *** As I advised your yesterday, I do not see that anything has changed with the Kroger's response "This is an insurance matter that has been turned over to our claims management service provider, ***, for investigation and resolutionWe concur with ***’s investigative teamAny concerns regarding your claim should be made by contacting their offices directlyWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistanceRegards, The Kroger CoRef # ***." In fact, it reinforces that fact that *** is a subsidiary of Kroger and therefore, the claim is filed against Kroger regardless of the nature of the complaint ***, alias Kroger have made it perfectly clear that they are denying this claim by simply denying any responsibility for the incident which occurred on their property and the purchase of their product. Once again, we reject Kroger's statement that they are not involved when in fact they are the parent company of *** * *** and now *** Our Revdex.com complaint remains valid and until Kroger engages in honest and truth discussions that complaint remains unchanged
This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter*** Office: ###-###-####.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate your feedbackThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and resolutionWe concur with ***
investigative team*** has already contacted you with their response we do support their decision. We appreciate you bringing this to our attentionYour comments regarding your dissatisfaction with *** will be included in a report that is available for our Executives to reviewI can assure you that your feedback been sent to the *** Office so they are aware of your communication to the Executive OfficeThank you for contacting usFor all further assistance regarding this concern please contact *** *** Office: ###-###-####Regards,Kroger Co
Reached out to the customer directly to provide details regarding the Survey ProgramWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I will file a complaint with my bank as there is another way to issue me a refund You just need to be willing to do this. It isn't a surprise that Kroger filed bankruptcy in Guess they didn't learn from their mistakes
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all
times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management team. The customer will be contacted by the store manager. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your Revdex.com complaint in regards to the *** Ice Cream you recently purchasedThis is not a product we manufacturePlease contact that manufacture for any questions, comments or concerns about this item at ###-###-####I have
forwarded your comments to the appropriate department for further reviewWe appreciate you bringing this to our attentionYour comments will influence our decision to continue our relationship with *** Ice Cream.Please keep in mind as an effort to provide the highest quality products possible, we offer a money back guarantee on all of our private label productsIn the future if you are ever dissatisfied with one of our products you are welcome to return the unused portion of the product to the store for a refund or exchangeWe support Store Managements decision in this matterWe appreciate the assistance of the Revdex.com
Thank you for contacting the Kroger Executive OfficeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times
even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I find that the heat is back on in my neighborhood store and that is why I accept that Kroger has respondedAppreciate the Revdex.com being in a position to help customers contact Kroger and resolve this issue
Regards,
*** ***
We appreciate the assistance of the Revdex.comAfter researching, the Division policy states Rain Checks are only to be offered for out of stock products that are advertised in our Ad FliersThe Assistant Store Manager MsHwas following properly policy and procedure by not offering a Rain Check
for an item that is not advertised in our Ad FlierIf other Store Management wants to issue Rain Checks for items not advertised in the Ad Flier that is the decision of their own store as we allow Store Management to make changes to Division Policy that best suits the daily working of their storesBut we do expect our employees to treat our customers with courtesy and respect even in tough situations and explaining policy I've documented this customer's concern regarding this employee's behavior and I will forward their comments to the Store Manager Michael Rso he can address this issue with MsHin order to prevent this poor behavior from happening again in the futureI want to apologize to this customer on behalf of the Kroger Company, the store and MsHAll of the appropriate parties have been notified and all of the appropriate actions will take placeRegards,Kroger Co.Ref # ***
I spoke to the store manager where the incident happed for *** ***A message was left but the customer is not respondingIt was explained that the customer has to go back to the store and speak with the store manager due to the nature of his concern. Thanks!Asia Asia T., Liaison to the Executive Offices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have spoken to the pharmacy directlyI have called customer service numberI've emailedI've not gotten a suitable answerWhile I appreciate the quick response, Kroger has sadly not chosen to settle this complaint.My next step will be filing a complaint for a HIPAA violationKroger is insisting that these were "new" prescriptionsAccording to Kroger, pharmacy staff obtained a "new" RX from our prior pharmacy when the number given was for an "old" RXThey were only given permission to obtain information about the two RX numbers givennot any additional RXs at the other pharmacySo, either they did simply transfer a prescription over and my coupon was valid, or, they used the information given to obtain additional information that they weren't given permission to access.Really, the pathetic thing about this situation is that our family spends hundreds of dollars at Dillons each monthWe also fill two medications each and every month at our prior pharmacyI was hoping to be able to transfer the meds and have convenience of picking up medications while doing my grocery shoppingThe intent of the coupon was to get current loyal Dillons customers like me to give their regular pharmacy business (medications that are refilled regularly, not those written for acute conditions) to DillonsInstead, I've seen a shady business practice from what used to be my favorite storeDillon pharmacy will absolutely not fill these medications for us going forward, and my grocery shopping there will be limited as wellI'm very disappointed
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the store management teamWe operate with
honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way.Our Email Customer Service Department did provide you with the correct information in order for you to resolve the issue with ***We are disappointed to find out that *** could not assist you. *** handles all aspects of these promotionsPlease contact *** for all assistance regarding this kind of coupon. Toll Free Phone Number: ###-###-#### (***) Option 3 Online Comment Form: http://support.***marketing.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint NOTE FOR THE Revdex.com: I have been emailing back and forth with *** *** (***), who is a *** *** *** at the Revdex.com. You have had, for some time, the necessary information to figure out who is telling the truth. I am calling your integrity as an organization into question. It is easy to have integrity when everyone is watching and you have a PR disaster that you need to clean up, but integrity is about having courage when no one is watching and when no one has power over you. If you are not willing to be the check and balance that holds companies accountable, then you have given the compaines absolute power, which we know corrupts absolutely. *** *** once said, "Without courage, we cannot practice any other virtue with consistency."
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The response is not acceptable because the problem is not resolved. I feel that I have been discriminated against because I live in Texas, which in my opinion is not a good reason. I am certainly willing to appear in a store with the proper ID so that they can confirm that I am in fact a senior. I cannot imagine why this isn't good enough for Kroger.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
It's stated you back the decision to require forms if idThat wasn't my biggest issueIt's having to remember what zip code I was living at from a year old licenses after moving times...Your customer service sucksYou can't even acknowledge the possibility of over scrutiny or a plain rude old cashier that can't stand people
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com regarding your recent experience This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees The customer comments were shared with our upper management team Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.comWe appreciate the opportunity to address your concern with the assistance of the Revdex.comI reached out to the customer directly via phone and left a message requesting additional
informationWe are confident the necessary steps will be taken to ensure they have a better experience going forward
Regards,
The Kroger Co
We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our
customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerI called the store on *** *** *** and spoke with the Store Manager MrMMrMconfirmed there has never been a Stephanie in any kind of leadership role at this store and he directed me to call another store. I called and spoke with the Assistant Manager Eric Oat the store on *** *** *** and he confirmed a Co Manager named Stephanie Wworked there back in MayMrOadvised he will contact you directly to resolve this issueAll of the appropriate parties have been notified and all of the appropriate actions will take place in order to prevent this from happening again in the futureWe appreciate the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find that this resolution is not satisfactory to me However, Kroger has made it clear that they will not resolve the issue or provide any assistance Today I called the 1-number for Kroger to see what phone number my Kroger card from is linked to This card has my cell phone number as the contact info, but the card does not have an alternate ID The representative said alternate IDs are not required for Kroger Plus cards
Regards,
*** ***
Dear ** *** As I advised your yesterday, I do not see that anything has changed with the Kroger's response "This is an insurance matter that has been turned over to our claims management service provider, ***, for investigation and resolutionWe concur with ***’s investigative teamAny concerns regarding your claim should be made by contacting their offices directlyWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistanceRegards, The Kroger CoRef # ***." In fact, it reinforces that fact that *** is a subsidiary of Kroger and therefore, the claim is filed against Kroger regardless of the nature of the complaint ***, alias Kroger have made it perfectly clear that they are denying this claim by simply denying any responsibility for the incident which occurred on their property and the purchase of their product. Once again, we reject Kroger's statement that they are not involved when in fact they are the parent company of *** * *** and now *** Our Revdex.com complaint remains valid and until Kroger engages in honest and truth discussions that complaint remains unchanged
This office supports the investigation and determination made by *** and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter*** Office: ###-###-####.Regards,Kroger Co.Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. We appreciate your feedbackThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and resolutionWe concur with ***
investigative team*** has already contacted you with their response we do support their decision. We appreciate you bringing this to our attentionYour comments regarding your dissatisfaction with *** will be included in a report that is available for our Executives to reviewI can assure you that your feedback been sent to the *** Office so they are aware of your communication to the Executive OfficeThank you for contacting usFor all further assistance regarding this concern please contact *** *** Office: ###-###-####Regards,Kroger Co
Reached out to the customer directly to provide details regarding the Survey ProgramWe appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I will file a complaint with my bank as there is another way to issue me a refund You just need to be willing to do this. It isn't a surprise that Kroger filed bankruptcy in Guess they didn't learn from their mistakes
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all
times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management team. The customer will be contacted by the store manager. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your Revdex.com complaint in regards to the *** Ice Cream you recently purchasedThis is not a product we manufacturePlease contact that manufacture for any questions, comments or concerns about this item at ###-###-####I have
forwarded your comments to the appropriate department for further reviewWe appreciate you bringing this to our attentionYour comments will influence our decision to continue our relationship with *** Ice Cream.Please keep in mind as an effort to provide the highest quality products possible, we offer a money back guarantee on all of our private label productsIn the future if you are ever dissatisfied with one of our products you are welcome to return the unused portion of the product to the store for a refund or exchangeWe support Store Managements decision in this matterWe appreciate the assistance of the Revdex.com