This is an insurance matter that has been turned over to our claims management service provider, [redacted], for investigation and resolution. After researching, [redacted] has denied this claim. We concur with [redacted]’s investigative team. Any concerns regarding this claim must be made by contacting...
their offices directly.
We've documented the customer's suggestion requesting partitions to be built in the parking lot. This can be taken under consideration. Also there are cart corrals in the parking lot. This is where customers can securely place their carts to be gathered by employees and taken inside.
We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter.
Regards,
The Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. NUMBER ONE.. they lied and said that they open the restrooms to customers shopping. that is NOT correct. all the food is closed, as in no bakery person, no service deli person, but I had 40 dollars worth of groceries, in addition to eating lunch there every day, and spending between 10-20 dollars daily at their stores. so I think that is a crock of you know what. I can and plan to get a lawyer. what they are doing is illegal to people with a disabilitiy. IBS is a disability if they had not heard.thanks so much for not caring and probing you are in fact the WORST company to give my money to. try growing a brain and some compassion. and listening when customers speak. your apology was as unapologetic as they come
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. We are committed to providing you with the most enjoyable shopping experience. This customer's comments provide...
us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer comments were shared with our upper management team. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
My decision to accept the response is based on my choice to select another provider. I have received the total amount spent in points at other stores in other states. I feel this is just another demonstration of big business making unearned profits through their policies. Thank you for the response and the opportunity to see the response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hello,You may close the correspondence because we are not going to see eye to eye on this matter. I do not, however, accept their response and I want it to be recorded that this issue was not resolved for me. I don't believe that we have anything else to say but please do not claim that there has been a resolution that has been accepted by both parties because I am still not pleased. I do not wish to spend any more of my time nor the time of Kroger on something that we have to agree to disagree on. Thus, the issue is closed, but in my opinion not resolved. Thank you for your assistance in this matter Revdex.com. I appreciate all of your assistance in finally getting at least some form of a response from the company.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. The Kroger Company deeply regrets that we have been unable to meet your needs. While your feedback is appreciated, this office will not add any additional compensation to your Kroger Plus card as reimbursement or good will. Again, thank you for taking the time to share your thoughts. Your feedback and your patronage are greatly appreciated. The customer comments were shared with the store management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Let me say this I have called the corporate office a few times on this issue and they dont really care to accommodate anyone. There not competent enough to resolve an easy request. What they dont understand is that you cant expect to run the same protocol for shopping for someone who has a disability vs someone who does not section title 3 vs the ADA laws. Yes sure the shopping program is working fine but the problem where it concerns me is that the store I have been shopping with for 18 yrs at 9919 Westheimer Houston, Texas 77042 which is only less than a mile from my residence does not have such a program. The refer you to the next location which is 5 miles away which would take the hired help that picks up and drops off to me an extra 45 minutes which most that I have talked to dont want to go there. Where does that leave me as the customer well I tell you, no deodorant, no paper towels, no laundry detergent, a few other important household items that are needed. I have contacted the new president they hired recently and she never replied but the other guy that retired and was working for the company Mr. Breetz always did and really cared about the customer vs how they are now just a fake front. At that store I used to be shopping the way I have been for at 12 yrs after I started not to come in due to the complex condition I struggle with always. So now I pay high dollar for food at an organic market a couple of miles from that store but they dont carry some of those household items that are needed otherwise I would piss on Kroger and there unconcerned way of doing business. I spend like $300 at the other store because I hired an attorney to get them to do it the way I needed and soon Kroger's could be a part of that same situation if someone doesnt take this seriously enough to do so. The manager at that store Mr. Phillip I. is the one that caused the problem as all the others went slightly out of there way and I never had to file complaints like this one. Also when I reached out to him he must of hung of like 8 times on diiferent occasions and never answered his phone back except for once and said his batt was low thats why that happened. Ok sure once yes but the remaining times that was just hearsay. So im only asking for 10 household items once a month if this company cant step up then they can expect more complaints filed everywhere from the attorney generals office to social media to a few more on this site also. If you cant help an ex dessert storm out with $30 worth of items once a month minus any food something is wrong with the people they hire here. Perhaps when if get a hot tempered person walk in there store and go off then they can see how conventional they are at handling issues and start addressing things differently with hiring problem solvers rather than mangers that anger customers as I have always heard customers upset on the phone while talking to a manger via the phone. As for myself I will just continue to complaint and file them until I get result from someone competent enough to make it work again. And if you notice they never really put in there reply here a name from there company who is corresponding because the flunky doesn't want to be exposed to the CEO well they dont have to worry I copy my conversations and will send the to tv media there office and every I can to expose these ignorant people that think they work for the president but rather are costing the company an extra $1200.00 added revenue back when I was getting help at the store prior for some 12 yrs is adds up and I would fire anyone in a company I would be in charge of if I had employees that did this.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Unfortunately, with higher priced items, our stores would require some kind of proof of purchase. It’s not our intention to frustrate or confuse our customers. Upon review of your account, the [redacted] Add Minutes card was not found on your Kroger Plus Card provided. Our stores would require the receipt or a customer’s shopper’s card to be scanned to show proof of purchase. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. But for future reference we do ask that the customer understand the information they received from the store is correct.We have determined the correct process was followed and therefore declining the customer's request to activate, replace or refund. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Our Risk Management Department contacted the [redacted] Corp on 9/02/15 and was advised the offer of $338 is still available if you are interested. For resolution regarding this issue you would need to speak to the [redacted] Corp directly. You may reach them at Toll free: ###-###-#### (Option #3). The Kroger Company supports this decision. We respectfully request for the Revdex.com to close this case as we have nothing further to add. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Still do not have my Money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company never contacted me try to resolve the issue. They claim that I did not have any witnesses not I did not have one of their Fred Meyer employees come outside to show incident. When I went to make the complaint and report nobody offered to go outside to see damage. I didn't know that that was the procedure. I provided pictures and receipt with time and date. I also have a witness but the few refused to except that information. I also told them so can provide pictures taken from my [redacted] at that time witch will provide location, date and time. But they refused to except that too. Fred Meyer stores parking lot ground had a big pothole that they were aware off which damaged my wheel of my expensive [redacted] and their Insurance claims that I falsified the accident. please do not do not close this matter as he has not been resolved I also want the public to be aware of this third-party insurance company that doesn't ask for any information and make their own conclusions without correctly investigating incident.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. Our company prides itself on offering excellent customer service. The customer's comments provide us the...
opportunity to evaluate, address and provide coaching as a learning experience for our employees. We've notified the Store Manager of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. It is not our intention to frustrate or upset our customers. Please accept our sincerest apologies for your experience. Please have the customer contact Kroger Customer Relations...
Center (KCRC) at: ###-###-#### to review their Clicklist order. This department directly handles credit card charges and will be able to view this specific order in their system. We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co.
Thank you for contacting The Kroger Executive Office. I am in receipt of your conern sent through the Revdex.com. We have reached out to the customer directly and advised we have documented his concern and notified the Store Manager. The customer was offered a token of our appreciation....
We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
We are only a third party vendor for retail gift cards. This is not a product that we manufacture and we would not be financially responsible for this gift card. Please contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to assist in this matter. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11930922, and have determined that this does not resolve my complaint.
Regards,
[redacted] To the Revdex.com: The response from The Kroger Company does not resolve my complaint. I injured myself on their property and due to their negligence. I was assured by both managers of the Kroger store on West State Blvd. in [redacted], [redacted], that my medical expenses would be covered. In addition, if they cared about anyone's future safety, they would agree to remove the large metal box that caused my injury. It is a severe safety hazard and a huge accident still waiting to happen to someone else. How many times will others be hurt before they agree to take down the metal box hanging from a pole that is in the "walkway" of the customer going to pay the gas bill. I am severely disappointed in Kroger but not surprised. I will continue to take actions needed until this matter is resolved. Thank you to the Revdex.com for their assistance in at least trying to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like communication via email and an in person meeting with upper management or store manager . Thank you .
Regards,
[redacted]
The customer comments were documented and shared with our management team. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
This is an insurance matter that has been turned over to our claims management service provider, [redacted], for investigation and resolution. After researching, [redacted] has denied this claim. We concur with [redacted]’s investigative team. Any concerns regarding this claim must be made by contacting...
their offices directly.
We've documented the customer's suggestion requesting partitions to be built in the parking lot. This can be taken under consideration. Also there are cart corrals in the parking lot. This is where customers can securely place their carts to be gathered by employees and taken inside.
We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter.
Regards,
The Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. NUMBER ONE.. they lied and said that they open the restrooms to customers shopping. that is NOT correct. all the food is closed, as in no bakery person, no service deli person, but I had 40 dollars worth of groceries, in addition to eating lunch there every day, and spending between 10-20 dollars daily at their stores. so I think that is a crock of you know what. I can and plan to get a lawyer. what they are doing is illegal to people with a disabilitiy. IBS is a disability if they had not heard.thanks so much for not caring and probing you are in fact the WORST company to give my money to. try growing a brain and some compassion. and listening when customers speak. your apology was as unapologetic as they come
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. We are committed to providing you with the most enjoyable shopping experience. This customer's comments provide...
us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer comments were shared with our upper management team. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
My decision to accept the response is based on my choice to select another provider. I have received the total amount spent in points at other stores in other states. I feel this is just another demonstration of big business making unearned profits through their policies. Thank you for the response and the opportunity to see the response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hello,You may close the correspondence because we are not going to see eye to eye on this matter. I do not, however, accept their response and I want it to be recorded that this issue was not resolved for me. I don't believe that we have anything else to say but please do not claim that there has been a resolution that has been accepted by both parties because I am still not pleased. I do not wish to spend any more of my time nor the time of Kroger on something that we have to agree to disagree on. Thus, the issue is closed, but in my opinion not resolved. Thank you for your assistance in this matter Revdex.com. I appreciate all of your assistance in finally getting at least some form of a response from the company.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. The Kroger Company deeply regrets that we have been unable to meet your needs. While your feedback is appreciated, this office will not add any additional compensation to your Kroger Plus card as reimbursement or good will. Again, thank you for taking the time to share your thoughts. Your feedback and your patronage are greatly appreciated. The customer comments were shared with the store management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Let me say this I have called the corporate office a few times on this issue and they dont really care to accommodate anyone. There not competent enough to resolve an easy request. What they dont understand is that you cant expect to run the same protocol for shopping for someone who has a disability vs someone who does not section title 3 vs the ADA laws. Yes sure the shopping program is working fine but the problem where it concerns me is that the store I have been shopping with for 18 yrs at 9919 Westheimer Houston, Texas 77042 which is only less than a mile from my residence does not have such a program. The refer you to the next location which is 5 miles away which would take the hired help that picks up and drops off to me an extra 45 minutes which most that I have talked to dont want to go there. Where does that leave me as the customer well I tell you, no deodorant, no paper towels, no laundry detergent, a few other important household items that are needed. I have contacted the new president they hired recently and she never replied but the other guy that retired and was working for the company Mr. Breetz always did and really cared about the customer vs how they are now just a fake front. At that store I used to be shopping the way I have been for at 12 yrs after I started not to come in due to the complex condition I struggle with always. So now I pay high dollar for food at an organic market a couple of miles from that store but they dont carry some of those household items that are needed otherwise I would piss on Kroger and there unconcerned way of doing business. I spend like $300 at the other store because I hired an attorney to get them to do it the way I needed and soon Kroger's could be a part of that same situation if someone doesnt take this seriously enough to do so. The manager at that store Mr. Phillip I. is the one that caused the problem as all the others went slightly out of there way and I never had to file complaints like this one. Also when I reached out to him he must of hung of like 8 times on diiferent occasions and never answered his phone back except for once and said his batt was low thats why that happened. Ok sure once yes but the remaining times that was just hearsay. So im only asking for 10 household items once a month if this company cant step up then they can expect more complaints filed everywhere from the attorney generals office to social media to a few more on this site also. If you cant help an ex dessert storm out with $30 worth of items once a month minus any food something is wrong with the people they hire here. Perhaps when if get a hot tempered person walk in there store and go off then they can see how conventional they are at handling issues and start addressing things differently with hiring problem solvers rather than mangers that anger customers as I have always heard customers upset on the phone while talking to a manger via the phone. As for myself I will just continue to complaint and file them until I get result from someone competent enough to make it work again. And if you notice they never really put in there reply here a name from there company who is corresponding because the flunky doesn't want to be exposed to the CEO well they dont have to worry I copy my conversations and will send the to tv media there office and every I can to expose these ignorant people that think they work for the president but rather are costing the company an extra $1200.00 added revenue back when I was getting help at the store prior for some 12 yrs is adds up and I would fire anyone in a company I would be in charge of if I had employees that did this.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Unfortunately, with higher priced items, our stores would require some kind of proof of purchase. It’s not our intention to frustrate or confuse our customers. Upon review of your account, the [redacted] Add Minutes card was not found on your Kroger Plus Card provided. Our stores would require the receipt or a customer’s shopper’s card to be scanned to show proof of purchase. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. But for future reference we do ask that the customer understand the information they received from the store is correct.We have determined the correct process was followed and therefore declining the customer's request to activate, replace or refund. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Our Risk Management Department contacted the [redacted] Corp on 9/02/15 and was advised the offer of $338 is still available if you are interested. For resolution regarding this issue you would need to speak to the [redacted] Corp directly. You may reach them at Toll free: ###-###-#### (Option #3). The Kroger Company supports this decision. We respectfully request for the Revdex.com to close this case as we have nothing further to add. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Still do not have my Money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company never contacted me try to resolve the issue. They claim that I did not have any witnesses not I did not have one of their Fred Meyer employees come outside to show incident. When I went to make the complaint and report nobody offered to go outside to see damage. I didn't know that that was the procedure. I provided pictures and receipt with time and date. I also have a witness but the few refused to except that information. I also told them so can provide pictures taken from my [redacted] at that time witch will provide location, date and time. But they refused to except that too. Fred Meyer stores parking lot ground had a big pothole that they were aware off which damaged my wheel of my expensive [redacted] and their Insurance claims that I falsified the accident. please do not do not close this matter as he has not been resolved I also want the public to be aware of this third-party insurance company that doesn't ask for any information and make their own conclusions without correctly investigating incident.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. Our company prides itself on offering excellent customer service. The customer's comments provide us the...
opportunity to evaluate, address and provide coaching as a learning experience for our employees. We've notified the Store Manager of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. It is not our intention to frustrate or upset our customers. Please accept our sincerest apologies for your experience. Please have the customer contact Kroger Customer Relations...
Center (KCRC) at: ###-###-#### to review their Clicklist order. This department directly handles credit card charges and will be able to view this specific order in their system. We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co.
Thank you for contacting The Kroger Executive Office. I am in receipt of your conern sent through the Revdex.com. We have reached out to the customer directly and advised we have documented his concern and notified the Store Manager. The customer was offered a token of our appreciation....
We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
We are only a third party vendor for retail gift cards. This is not a product that we manufacture and we would not be financially responsible for this gift card. Please contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to assist in this matter. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11930922, and have determined that this does not resolve my complaint.
Regards,
[redacted] To the Revdex.com: The response from The Kroger Company does not resolve my complaint. I injured myself on their property and due to their negligence. I was assured by both managers of the Kroger store on West State Blvd. in [redacted], [redacted], that my medical expenses would be covered. In addition, if they cared about anyone's future safety, they would agree to remove the large metal box that caused my injury. It is a severe safety hazard and a huge accident still waiting to happen to someone else. How many times will others be hurt before they agree to take down the metal box hanging from a pole that is in the "walkway" of the customer going to pay the gas bill. I am severely disappointed in Kroger but not surprised. I will continue to take actions needed until this matter is resolved. Thank you to the Revdex.com for their assistance in at least trying to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like communication via email and an in person meeting with upper management or store manager . Thank you .
Regards,
[redacted]
The customer comments were documented and shared with our management team. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.