Thank you for taking the time to reach out to us with your concerns regarding our "Chip Payment" feature which began October 1, 2015. Our company strongly believes in protecting our customer’s personal information and making payments more secure for peace of mind. We apologize for your...
frustration and will be sharing your concern with the appropriate department for review. For more information pertaining to this matter, please visit our website at www.kroger.com/chipcard . I've documented the customer's concern with our Check Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please have the customer contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanations. We support the decisions and policy of our Check Department. We respectfully request that the Revdex.com close this contact. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Please understand that the Kroger Company does not manufacture this product ([redacted] Greens). Please contact the manfucturer ([redacted] Food Inc.) for all assistance regarding this item. We appreciate the assistance of the Revdex.com. We respectfully request for the Revdex.com to close this case....
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. This is an insurance matter and has been turned over to our insurance company, [redacted], for investigation and resolution. We concur with [redacted]'s investigative team. [redacted] has already contacted you with their response we do support their decision.
We appreciate you bringing this to our attention. Your comments regarding your dissatisfaction with [redacted] will be included in a report that is available for our Executives to review. I can assure you that your letter has been sent to the [redacted] Office so they are aware of your communication to the Executive Office. Thank you for contacting us. For all further assistance regarding this concern please contact [redacted].
[redacted] Office: ###-###-#### Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Kroger Family of Stores. We appreciate your feedback regarding the Senior discount in your area. The program is currently under review until further notice and we’re not accepting new seniors. Please be assured that our company prides itself on integrity and...
we value the customer's input. I've documented the customer's concern and we appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaints. [To assist us in bringing this matter to a close, no one has contacted me or my husband. Kroger states claim filed unde another name; who's name? We have not been contacted by any insurance company, no carrier name or contact information has been provided. We seem to be getting nowhere with this claim. Please provide the insurance carrier, a contact number, and name. I assume that was the claim number provided in the previous email.
Regards,
[redacted]
Attempted to reached out to the customer by phone regarding this recent store visit. We've notified the Store Management team of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. The Store Management team is still willing to honor the rain check. The Store Management team will reach out to the customer personally. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified the store management team. We operate with...
honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We train our employees well and often so that we remain a responsible agent for [redacted]. The sender of the money would need to contact [redacted] for any additional information, policies and procedures. The customer’s comments were shared with the store management. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Our company prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. We are committed to providing you with the most enjoyable shopping experience possible. Your...
comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this will be addressed further with the Store Manager. We feel confident all of the appropriate actions will take place in order to prevent this from happening again in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I purchased two [redacted] cards worth 100 dollars each and they were already activated. That's not ok
Regards,
[redacted]
Hi [redacted], Perhaps it would be useful to forward these photos to the Kroger Company to accompany my complaint. It’s hard to believe, but these pots were sold to me about 6 months before these photos were taken. I’ve seen some pots in [redacted] that looked better on their...
100th birthday than these did at 6 months. Thanks for your time. Regards, [redacted] [redacted] ###-###-####[redacted]##-####
Attempted to reached out to the customer by phone. We are confident the necessary steps will be taken to ensure the customer have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the lost Gift Card. The customer comments were shared with the store management team. We are committed to providing you with the most enjoyable shopping...
experience possible and your comments provide us the opportunity to evaluate, address, and correct our processes if necessary. Please be advised that we are not responsible for lost or misplaced cash or Gift Cards. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] i will be taking my business elsewhere along with my grocery shopping. I refuse to be told what I can do with my own belongings if it’s not disruptive to business practices at Kroger.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I hardly recognized that Kroger fairly resolved this complaint because I have not received any contact (such as phone call..) form Kroger as my desired solution. Always deeply thank Revdex.com for valued time and your necessary attention.
Regards,
[redacted]
Revdex.com:
The business has contacted me and said they will look into the issue. I have returned to the store and tried to purchase baking goods again, no issue this time. they might have fixed the issue within the system. thank you again for your help.
[redacted]
Problem: I HAVE FILED THE SAME COMPLAINT AGAINST A KROGER STORE IN [redacted] ([redacted]Y). I HAVE HAD TO FILE IT TWICE BECAUSE, THE FIRST TIME, KROGER'S RESPONSE HAD NOTHING AT ALL TO DO WITH THE ISSUE I RAISED IN MY COMPLAINT. KROGER HAS STILL FAILED TO GIVE ANY KIND OF RESPONSE TO MY COMPLAINT. THEY HAVE DRAGGED THIS OUT FOR OVER 2 MONTHS. KROGER IS ARROGANT, DISRESPECTFUL, AND IS REFUSING TO ABIDE BY [redacted] STATE LAW.Desired Outcome: KROGER OWES ME THE AMOUNT I CITED IN MY INITIAL COMPLAINT.. BUT NOW THEY OWE ME A WHOLE LOT MORE. THEY OWE ME MORE BECAUSE THEY HAVE IGNORED THIS COMPLAINT. FORCED ME TO FILE IT A SECOND TIME. STILL NO RESPONSE FROM KROGER. THIS STORE AND THIS COMPANY IS ARROGANTLY AND BLATANTLY REFUSING TO ABIDE BY [redacted] STATE LAW. I DEMAND RESTITUTION IMMEDIATELY
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We appreciate...
your concern regarding our EMV Chip Card Policy and we want to apologize for any inconvenience that this has caused you. It is not our intention to frustrate our customers. Some retailers are setting up their system for a "Pin Bypass," which allows EMV Credit/Debit Chip Cards to checkout with a Credit option instead of a Debit option. We believe it is in our customers best interest and data security, to require a secure PIN be used for all EMV chip card transactions. Please be assured our company considers our customers financial security one of our top priorities. Your dissatisfaction regarding this policy has been documented and will be taken under serious consideration. But at this time this is how our policy works for the foreseeable future. We hope you understand and continue to be a loyal customer. Regards, Kroger Co. Ref # [redacted]
Thank you for taking the time to reach out to us with your concerns regarding our "Chip Payment" feature which began October 1, 2015. Our company strongly believes in protecting our customer’s personal information and making payments more secure for peace of mind. We apologize for your...
frustration and will be sharing your concern with the appropriate department for review. For more information pertaining to this matter, please visit our website at www.kroger.com/chipcard . I've documented the customer's concern with our Check Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please have the customer contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanations. We support the decisions and policy of our Check Department. We respectfully request that the Revdex.com close this contact. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Please understand that the Kroger Company does not manufacture this product ([redacted] Greens). Please contact the manfucturer ([redacted] Food Inc.) for all assistance regarding this item. We appreciate the assistance of the Revdex.com. We respectfully request for the Revdex.com to close this case....
Regards,
The Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. This is an insurance matter and has been turned over to our insurance company, [redacted], for investigation and resolution. We concur with [redacted]'s investigative team. [redacted] has already contacted you with their response we do support their decision.
We appreciate you bringing this to our attention. Your comments regarding your dissatisfaction with [redacted] will be included in a report that is available for our Executives to review. I can assure you that your letter has been sent to the [redacted] Office so they are aware of your communication to the Executive Office. Thank you for contacting us. For all further assistance regarding this concern please contact [redacted].
[redacted] Office: ###-###-#### Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Kroger Family of Stores. We appreciate your feedback regarding the Senior discount in your area. The program is currently under review until further notice and we’re not accepting new seniors. Please be assured that our company prides itself on integrity and...
we value the customer's input. I've documented the customer's concern and we appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaints. [To assist us in bringing this matter to a close, no one has contacted me or my husband. Kroger states claim filed unde another name; who's name? We have not been contacted by any insurance company, no carrier name or contact information has been provided. We seem to be getting nowhere with this claim. Please provide the insurance carrier, a contact number, and name. I assume that was the claim number provided in the previous email.
Regards,
[redacted]
Attempted to reached out to the customer by phone regarding this recent store visit. We've notified the Store Management team of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. The Store Management team is still willing to honor the rain check. The Store Management team will reach out to the customer personally. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified the store management team. We operate with...
honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We train our employees well and often so that we remain a responsible agent for [redacted]. The sender of the money would need to contact [redacted] for any additional information, policies and procedures. The customer’s comments were shared with the store management. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Our company prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. We are committed to providing you with the most enjoyable shopping experience possible. Your...
comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this will be addressed further with the Store Manager. We feel confident all of the appropriate actions will take place in order to prevent this from happening again in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I purchased two [redacted] cards worth 100 dollars each and they were already activated. That's not ok
Regards,
[redacted]
Hi [redacted], Perhaps it would be useful to forward these photos to the Kroger Company to accompany my complaint. It’s hard to believe, but these pots were sold to me about 6 months before these photos were taken. I’ve seen some pots in [redacted] that looked better on their...
100th birthday than these did at 6 months. Thanks for your time. Regards, [redacted] [redacted] ###-###-####[redacted]##-####
Attempted to reached out to the customer by phone. We are confident the necessary steps will be taken to ensure the customer have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the lost Gift Card. The customer comments were shared with the store management team. We are committed to providing you with the most enjoyable shopping...
experience possible and your comments provide us the opportunity to evaluate, address, and correct our processes if necessary. Please be advised that we are not responsible for lost or misplaced cash or Gift Cards. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] i will be taking my business elsewhere along with my grocery shopping. I refuse to be told what I can do with my own belongings if it’s not disruptive to business practices at Kroger.
As of 6/1/16 I still have not received the credit that Kroger promised, please help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I hardly recognized that Kroger fairly resolved this complaint because I have not received any contact (such as phone call..) form Kroger as my desired solution. Always deeply thank Revdex.com for valued time and your necessary attention.
Regards,
[redacted]
Revdex.com:
The business has contacted me and said they will look into the issue. I have returned to the store and tried to purchase baking goods again, no issue this time. they might have fixed the issue within the system. thank you again for your help.
[redacted]
Problem: I HAVE FILED THE SAME COMPLAINT AGAINST A KROGER STORE IN [redacted] ([redacted]Y). I HAVE HAD TO FILE IT TWICE BECAUSE, THE FIRST TIME, KROGER'S RESPONSE HAD NOTHING AT ALL TO DO WITH THE ISSUE I RAISED IN MY COMPLAINT. KROGER HAS STILL FAILED TO GIVE ANY KIND OF RESPONSE TO MY COMPLAINT. THEY HAVE DRAGGED THIS OUT FOR OVER 2 MONTHS. KROGER IS ARROGANT, DISRESPECTFUL, AND IS REFUSING TO ABIDE BY [redacted] STATE LAW.Desired Outcome: KROGER OWES ME THE AMOUNT I CITED IN MY INITIAL COMPLAINT.. BUT NOW THEY OWE ME A WHOLE LOT MORE. THEY OWE ME MORE BECAUSE THEY HAVE IGNORED THIS COMPLAINT. FORCED ME TO FILE IT A SECOND TIME. STILL NO RESPONSE FROM KROGER. THIS STORE AND THIS COMPANY IS ARROGANTLY AND BLATANTLY REFUSING TO ABIDE BY [redacted] STATE LAW. I DEMAND RESTITUTION IMMEDIATELY
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We appreciate...
your concern regarding our EMV Chip Card Policy and we want to apologize for any inconvenience that this has caused you. It is not our intention to frustrate our customers. Some retailers are setting up their system for a "Pin Bypass," which allows EMV Credit/Debit Chip Cards to checkout with a Credit option instead of a Debit option. We believe it is in our customers best interest and data security, to require a secure PIN be used for all EMV chip card transactions. Please be assured our company considers our customers financial security one of our top priorities. Your dissatisfaction regarding this policy has been documented and will be taken under serious consideration. But at this time this is how our policy works for the foreseeable future. We hope you understand and continue to be a loyal customer. Regards, Kroger Co. Ref # [redacted]