We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer has previously been contacted directly and they've accepted a token of our appreciation. We would consider this matter resolved. Thank you for your help.
Regards,
Kroger Co.
Ref #...
Attempted to reached out to Store Management team of this customer's recent experience. Once the store management team responds, I will follow-up with the customer's concern.
Contacted the customer directly by email. Apologized for their experience and notified Store Management so they can ensure a better shopping experience in the future. Offered the customer a token of our appreciation. We appreciate the opportunity to address the customer’s concern with the assistance...
of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We appreciate...
your concern regarding our EMV Chip Card Policy and we want to apologize for any inconvenience that this has caused you. It is not our intention to frustrate our customers. Some retailers are setting up their system for a "Pin Bypass," which allows EMV Credit/Debit Chip Cards to checkout with a Credit option instead of a Debit option. We believe it is in our customers best interest and data security, to require a secure PIN be used for all EMV chip card transactions. Please be assured our company considers our customers financial security one of our top priorities. Your dissatisfaction regarding this policy has been documented and will be taken under serious consideration. But at this time this is how our policy works for the foreseeable future. We hope you understand and continue to be a loyal customer. Regards, Kroger Co. Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want it to be noted though that I was never contacted by or spoke to Mr. C. over the phone, but I will head into the store and attempt to purchase these items at the advertised pricing. Thank you.
Regards,
[redacted]
It is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enough. Our Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s office. Our policy is to error on the side of caution and never assume anything that could affect a customers health. We want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concerns regarding pricing at the checkouts in your local store and we apologize for your experience. Our company operates with integrity and we expect...
the correct price to scan at the registers. Please know that we have tried to make it easy for our customers to take full advantage of Sales prices and Mega Events by listing the products in our ads and placing yellow tags on the shelf where the event items are placed. Items not purchased in the correct quantities of the mix or match event will apply at the regular price marked at the time of purchase. We expect our store shelves to be fully stocked with sale items, however there are times when we experience transportation delays, product supply issues, and sales that exceed forecasting. IThe customer comments were shared with the store management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject as sorry doesn't fix,the money I've been cheated out of by what I call trick pricing,the hunliation and accustations I'have experienced,and the failure to resolve any issues other than saying sorry while they continue theirunfair business practices and wrongs against me and other customers as well and continue doing so.They claim excellence which in my experience at this store is far from it and claim they value their customers ,againin my experiences over many years even up til today is false.I'm a nice honest Law abiding citizen,who doesn't mind being carded for cigarettes,(thats when they do as I believe they are supposed to and required too),but when they hassle me for my idea just for the sake of hassling me with apparent no intention of abiding by what the requirement is meant to do,to ensure they know the date of birth so no one can be sold tobacco pproducts if they can't prove their age,only to see that most of the time they don't card me and when they do it's apparently just for show as shown in the picture as recent as today,she asked for my id with an attitude ,glanced at it and I had a feeling she didnt have time to even see my birrthday that she did it for show and to hassle me,so after I paid I asked her what my birthday was,and I could tell she didnt look at it as she got smart and said why,I ssaid because you asked to see it and I wanted to ensure they were following the requirements as well,anyway she couldn't tell me and got mad so I said did you even look at the year?she got mad and told me to leave,which to me proves she didn't look at my birthday she only hassled me for my ID just for show and for the cameras,as you can see my birthday isn't on the receipt,and by not actually reading and figuring out how old a person is,whats the point of even asking for an ID if they are not going to abide by the REASON why it's asked for?Most the time I'm not even carded.It seems every day theres some type of wrong by this store and employees and sorry won't fix it.I have provided a scan of that receipt,and can provide more if needed,along with just a couuple of the many picturre I have of the produce and product failures,and have reported their many failures of their own policies,trick pricing,wrongful accusations against me and mistreatment and humiliation of me.I'm am nice,honest and fair but sorry and continuing to mistreat,trick price,lie,and total humiliation of me when they are in the wrong is unacceptable and would like to see them own up to their words and show me what I mean to them as a customer instead of lies,false sorry's,and being ignored while they continue to get away with their constant and multiple wrongs.Show me what kroger is and show other's what they are really about and what their customers mean really to them and show me what I mean to them.False sorry's and lies aren't going to cut it here is Kroger's chance to show how they value me as a loyal customer for many many years and for being mistreated in many ways for many years then the people can see for themselves what Kroger really is and it's true colors!
Regards,
[redacted]
After reviewing the customer's shopper's card account. They were able to redeem their last $1 November discount on 12/28/16. That means they didn't lose any fuel points because of this incident. For all complaints regarding the performance of a [redacted] fuel station must be directed to [redacted] at...
[redacted]. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The complaint was not addressed; the business's response is simply that the complaint is being forwarded to another department.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Kroger has turned over to their insurance company who has neglected to correct the matters immediately. I have complied with their request for a quote on damages as a result of contaminated fuel that I received. One would think that an honest company would take responsibility and resolve immediately rather than remarks of; your vehicle is old, you have to many miles and its probably your vehicle is the problem and not our gas, and your the only one. I have lost a lot of trust with shopping at Fred Meyer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to personally. However, the business still sells the merchandise in question (planters) and so I assume that they have not addressed the issues of misrepresentation/advertising or product quality.Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Because of your management treatment I had to take my child to the hospital because I could not break his fever ....
Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am asked to call the same number I have called 4 times and the last time was hung up on again the lack of customer service is unbelievable. I am still out my money and nothing to show for it(groceries) in this case. Pleas call out customer service where we will hang up on you or tell you to just resubmit. Again n I will. It be calling your customer service line as I have multiple times and well been hung up on. Thanks for your generic canned reply to my issues, maybe it is part of the training for you to just. It care or make an effort to do so. As it is evident in your customer service represtives responses. I am just shocked I am being asked to call back to the same number. No thanks!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Please note I contacted customer service also about the store on [redacted] and [redacted]. The store manager when I went to complain about a cashier that had their hair dyed made a comment that Tia was one of their best employees. Have you also contacted this store on [redacted] and [redacted] as well. Thank you for correcting the issue at the [redacted] and [redacted] store.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your letter with the assistance of the Revdex.com. We've notified the store management team of this customer's concern. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We...
appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As of yesterday, I did not receive the points credit in my account.Thanks,[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer has previously been contacted directly and they've accepted a token of our appreciation. We would consider this matter resolved. Thank you for your help.
Regards,
Kroger Co.
Ref #...
[redacted]
Attempted to reached out to Store Management team of this customer's recent experience. Once the store management team responds, I will follow-up with the customer's concern.
Regards,
Kroger Co.
Contacted the customer directly by email. Apologized for their experience and notified Store Management so they can ensure a better shopping experience in the future. Offered the customer a token of our appreciation. We appreciate the opportunity to address the customer’s concern with the assistance...
of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We appreciate...
your concern regarding our EMV Chip Card Policy and we want to apologize for any inconvenience that this has caused you. It is not our intention to frustrate our customers. Some retailers are setting up their system for a "Pin Bypass," which allows EMV Credit/Debit Chip Cards to checkout with a Credit option instead of a Debit option. We believe it is in our customers best interest and data security, to require a secure PIN be used for all EMV chip card transactions. Please be assured our company considers our customers financial security one of our top priorities. Your dissatisfaction regarding this policy has been documented and will be taken under serious consideration. But at this time this is how our policy works for the foreseeable future. We hope you understand and continue to be a loyal customer. Regards, Kroger Co. Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want it to be noted though that I was never contacted by or spoke to Mr. C. over the phone, but I will head into the store and attempt to purchase these items at the advertised pricing. Thank you.
Regards,
[redacted]
It is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enough. Our Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s office. Our policy is to error on the side of caution and never assume anything that could affect a customers health. We want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concerns regarding pricing at the checkouts in your local store and we apologize for your experience. Our company operates with integrity and we expect...
the correct price to scan at the registers. Please know that we have tried to make it easy for our customers to take full advantage of Sales prices and Mega Events by listing the products in our ads and placing yellow tags on the shelf where the event items are placed. Items not purchased in the correct quantities of the mix or match event will apply at the regular price marked at the time of purchase. We expect our store shelves to be fully stocked with sale items, however there are times when we experience transportation delays, product supply issues, and sales that exceed forecasting. IThe customer comments were shared with the store management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject as sorry doesn't fix,the money I've been cheated out of by what I call trick pricing,the hunliation and accustations I'have experienced,and the failure to resolve any issues other than saying sorry while they continue theirunfair business practices and wrongs against me and other customers as well and continue doing so.They claim excellence which in my experience at this store is far from it and claim they value their customers ,againin my experiences over many years even up til today is false.I'm a nice honest Law abiding citizen,who doesn't mind being carded for cigarettes,(thats when they do as I believe they are supposed to and required too),but when they hassle me for my idea just for the sake of hassling me with apparent no intention of abiding by what the requirement is meant to do,to ensure they know the date of birth so no one can be sold tobacco pproducts if they can't prove their age,only to see that most of the time they don't card me and when they do it's apparently just for show as shown in the picture as recent as today,she asked for my id with an attitude ,glanced at it and I had a feeling she didnt have time to even see my birrthday that she did it for show and to hassle me,so after I paid I asked her what my birthday was,and I could tell she didnt look at it as she got smart and said why,I ssaid because you asked to see it and I wanted to ensure they were following the requirements as well,anyway she couldn't tell me and got mad so I said did you even look at the year?she got mad and told me to leave,which to me proves she didn't look at my birthday she only hassled me for my ID just for show and for the cameras,as you can see my birthday isn't on the receipt,and by not actually reading and figuring out how old a person is,whats the point of even asking for an ID if they are not going to abide by the REASON why it's asked for?Most the time I'm not even carded.It seems every day theres some type of wrong by this store and employees and sorry won't fix it.I have provided a scan of that receipt,and can provide more if needed,along with just a couuple of the many picturre I have of the produce and product failures,and have reported their many failures of their own policies,trick pricing,wrongful accusations against me and mistreatment and humiliation of me.I'm am nice,honest and fair but sorry and continuing to mistreat,trick price,lie,and total humiliation of me when they are in the wrong is unacceptable and would like to see them own up to their words and show me what I mean to them as a customer instead of lies,false sorry's,and being ignored while they continue to get away with their constant and multiple wrongs.Show me what kroger is and show other's what they are really about and what their customers mean really to them and show me what I mean to them.False sorry's and lies aren't going to cut it here is Kroger's chance to show how they value me as a loyal customer for many many years and for being mistreated in many ways for many years then the people can see for themselves what Kroger really is and it's true colors!
Regards,
[redacted]
After reviewing the customer's shopper's card account. They were able to redeem their last $1 November discount on 12/28/16. That means they didn't lose any fuel points because of this incident. For all complaints regarding the performance of a [redacted] fuel station must be directed to [redacted] at...
[redacted]. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The complaint was not addressed; the business's response is simply that the complaint is being forwarded to another department.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Kroger has turned over to their insurance company who has neglected to correct the matters immediately. I have complied with their request for a quote on damages as a result of contaminated fuel that I received. One would think that an honest company would take responsibility and resolve immediately rather than remarks of; your vehicle is old, you have to many miles and its probably your vehicle is the problem and not our gas, and your the only one. I have lost a lot of trust with shopping at Fred Meyer.
Regards,
[redacted]
Reached out to the customer directly. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to personally. However, the business still sells the merchandise in question (planters) and so I assume that they have not addressed the issues of misrepresentation/advertising or product quality.Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Because of your management treatment I had to take my child to the hospital because I could not break his fever ....
Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am asked to call the same number I have called 4 times and the last time was hung up on again the lack of customer service is unbelievable. I am still out my money and nothing to show for it(groceries) in this case. Pleas call out customer service where we will hang up on you or tell you to just resubmit. Again n I will. It be calling your customer service line as I have multiple times and well been hung up on. Thanks for your generic canned reply to my issues, maybe it is part of the training for you to just. It care or make an effort to do so. As it is evident in your customer service represtives responses. I am just shocked I am being asked to call back to the same number. No thanks!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Please note I contacted customer service also about the store on [redacted] and [redacted]. The store manager when I went to complain about a cashier that had their hair dyed made a comment that Tia was one of their best employees. Have you also contacted this store on [redacted] and [redacted] as well. Thank you for correcting the issue at the [redacted] and [redacted] store.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your letter with the assistance of the Revdex.com. We've notified the store management team of this customer's concern. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We...
appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As of yesterday, I did not receive the points credit in my account.Thanks,[redacted]