Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please respond to this email with your 12-digit card number and receipt information:1. Date of the transaction2. Time of the transaction3. Series of numbers after the time4. Amount of...
transactionI would be more than happy to review. We look forward to hearing from you soon. We appreciate the assistance of the Revdex.com.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In response to the above, the “gift card” is an e-gift car therefore I cannot call the number on the back. Regarding the “no return policy” my original complaint included details from the website saying that if you have not received the item you can request a refund. I did request the refund before the item was received because it took so long for it to be sent. I was unable to use the gift card for the purchase due to this delay.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We expect our associates to respond in a professional manner at all times. I apologize for any frustration this may have caused.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The store that has been listed in the message below is not one of the stores that I have complained about. The store is the one on [redacted] and [redacted]. The store that you have listed is on [redacted] and [redacted].
Regards,
[redacted]
Hello, The date and time of the transaction are listed in the very first sentence of my complaint, October 14, 2017 at 2:34 pm. The cashier name was Bobbie and was a shorter middle aged female with dark hair. The Kroger card number is [redacted]. Does it normally take over a month to respond to a complaint just to ask for more information?
We appreciate the customer's concerns regarding our Sale of Alcohol Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We want to apologize for any inconvenience this may have caused. Unfortunately, we do require a proof of...
age for all alcoholic beverage purchases, regardless of the age of the customer. Although this is not a state law, it is a Kroger Policy designed to protect both us as a company and the minor child. We allow our Cashier's and Store Management to use their better judgement in processing alcohol transactions as they are the ones at risk for fines. In this matter we support the Store's decision.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Contacted the customer directly by email. Advised customer Store Management has been notified of their concern and we feel confident all of the appropriate steps will be taken to ensure a better shopping experience in the future. Offered a token of our appreciation.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting The Kroger Family of Stores. We appreciate your feedback. We apologize for any inconvenience caused. Our company is committed to customer satisfaction and we value your input. Your comments have been forwarded to our management team. In an effort to provide the highest quality products possible, we offer a money back guarantee on all of our products. In the future, If you are ever dissatisfied with one of our products you are welcome to return the unused portion of the product with your receipt to the store for a refund or exchange. I have mailed a gift card, [redacted], as a courtesy for the refund of the product the Graham Crackers. You should receive the gift card within 7 to 10 business days. This money will deduct from your next shopping order when your card is scanned at any checkout lane. Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyalty.Regards,Kroger Co.
Contacted the customer directly by phone and advised we will be happy to take their suggestion under consideration but at this time this is how our receipts are and we can not guarantee this will change in the future. Customer understood this and we now consider this matter closed. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the assistance of the Revdex.com. All gift card purchases are final. Please have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to review the gift card activity. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]l [redacted]Dear [redacted],I am glad you wanted to get in touch with me. The company has not...
addressed the issue of dispute.Why is a question that is appropriately directed to them.No resolution has been made.I suggest that the Revdex.com must test the water beverages, from any Kroger store or from [redacted]. Poisonous impurities found will result in (1)A fraudulent ingredient list label, (2)illegal harm to users.From, [redacted]l [redacted]
Revdex.com:
I am still waiting for thr store manager to call me back. But for now, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] See Below:I do not accept the companies response. They claim the coupon was redeemed but offer no proof of redemption. I attempted to reply to the businesses response, with proof of my claim, but my email was returned, undeliverable.I have attached proof below to backup my claim, and counter companies claim:Attachment 1 (bcb.jpg) - Shows the coupon in question loaded to my card, and still valid.Attachment 2 (redeemed.jpg) - Shows coupons that have been redeemed, yet the coupon in question does not show as being redeemed (as company claims). Other coupons I've redeemed do show here.Attachment 3 (Mail delivery failed.pdf) - Shows the first email I sent to Kroger Customer Service to try to resolve this with company directly has been returned as undeliverable.Attachment 4 ([redacted] Undeliverable Email.pdf) Shows my second email, send directly to company representative/respondent to again try to resolve this issue directly with company, via their representative, was also returned as undeliverable.Company claims coupon has already been redeemed, yet offers no proof of redemption. Detail of my account directly counter companies claim. Therefore I reject companies response.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via phone to request for additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward. Regards,Kroger Co.
We have documented the concern and notified the correct Store Manager. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer’s comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We want to assure you that your concern was addressed internally with our Upper Management. We appreciate the Revdex.com's assistance in this matter. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Policy explanation is unacceptable. The policy takes away the points that customers pay for.
Regards,
[redacted]
Thank you for contacting The Kroger Executive Office. I am in reciept of your complaint sent through the Revdex.com. The Store Manager has already addressed this concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office...
has no further information to offer the customer. Regards, The Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Their comments will be taken under serious consideration and all of the appropriate parties have been notified of their concern. At this time, this is how our receipts are set up and we can not guarantee...
this will change in the future. But we want to assure the customer we value their feedback and suggestion.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states "You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states Y"You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please respond to this email with your 12-digit card number and receipt information:1. Date of the transaction2. Time of the transaction3. Series of numbers after the time4. Amount of...
transactionI would be more than happy to review. We look forward to hearing from you soon. We appreciate the assistance of the Revdex.com.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In response to the above, the “gift card” is an e-gift car therefore I cannot call the number on the back. Regarding the “no return policy” my original complaint included details from the website saying that if you have not received the item you can request a refund. I did request the refund before the item was received because it took so long for it to be sent. I was unable to use the gift card for the purchase due to this delay.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We expect our associates to respond in a professional manner at all times. I apologize for any frustration this may have caused.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The store that has been listed in the message below is not one of the stores that I have complained about. The store is the one on [redacted] and [redacted]. The store that you have listed is on [redacted] and [redacted].
Regards,
[redacted]
Hello, The date and time of the transaction are listed in the very first sentence of my complaint, October 14, 2017 at 2:34 pm. The cashier name was Bobbie and was a shorter middle aged female with dark hair. The Kroger card number is [redacted]. Does it normally take over a month to respond to a complaint just to ask for more information?
We appreciate the customer's concerns regarding our Sale of Alcohol Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We want to apologize for any inconvenience this may have caused. Unfortunately, we do require a proof of...
age for all alcoholic beverage purchases, regardless of the age of the customer. Although this is not a state law, it is a Kroger Policy designed to protect both us as a company and the minor child. We allow our Cashier's and Store Management to use their better judgement in processing alcohol transactions as they are the ones at risk for fines. In this matter we support the Store's decision.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Contacted the customer directly by email. Advised customer Store Management has been notified of their concern and we feel confident all of the appropriate steps will be taken to ensure a better shopping experience in the future. Offered a token of our appreciation.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting The Kroger Family of Stores. We appreciate your feedback. We apologize for any inconvenience caused. Our company is committed to customer satisfaction and we value your input. Your comments have been forwarded to our management team. In an effort to provide the highest quality products possible, we offer a money back guarantee on all of our products. In the future, If you are ever dissatisfied with one of our products you are welcome to return the unused portion of the product with your receipt to the store for a refund or exchange. I have mailed a gift card, [redacted], as a courtesy for the refund of the product the Graham Crackers. You should receive the gift card within 7 to 10 business days. This money will deduct from your next shopping order when your card is scanned at any checkout lane. Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyalty.Regards,Kroger Co.
Contacted the customer directly by phone and advised we will be happy to take their suggestion under consideration but at this time this is how our receipts are and we can not guarantee this will change in the future. Customer understood this and we now consider this matter closed. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
[redacted]
We appreciate the assistance of the Revdex.com. All gift card purchases are final. Please have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to review the gift card activity. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]l [redacted]Dear [redacted],I am glad you wanted to get in touch with me. The company has not...
addressed the issue of dispute.Why is a question that is appropriately directed to them.No resolution has been made.I suggest that the Revdex.com must test the water beverages, from any Kroger store or from [redacted]. Poisonous impurities found will result in (1)A fraudulent ingredient list label, (2)illegal harm to users.From, [redacted]l [redacted]
Revdex.com:
I am still waiting for thr store manager to call me back. But for now, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] See Below:I do not accept the companies response. They claim the coupon was redeemed but offer no proof of redemption. I attempted to reply to the businesses response, with proof of my claim, but my email was returned, undeliverable.I have attached proof below to backup my claim, and counter companies claim:Attachment 1 (bcb.jpg) - Shows the coupon in question loaded to my card, and still valid.Attachment 2 (redeemed.jpg) - Shows coupons that have been redeemed, yet the coupon in question does not show as being redeemed (as company claims). Other coupons I've redeemed do show here.Attachment 3 (Mail delivery failed.pdf) - Shows the first email I sent to Kroger Customer Service to try to resolve this with company directly has been returned as undeliverable.Attachment 4 ([redacted] Undeliverable Email.pdf) Shows my second email, send directly to company representative/respondent to again try to resolve this issue directly with company, via their representative, was also returned as undeliverable.Company claims coupon has already been redeemed, yet offers no proof of redemption. Detail of my account directly counter companies claim. Therefore I reject companies response.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via phone to request for additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward. Regards,Kroger Co.
We have documented the concern and notified the correct Store Manager. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer’s comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We want to assure you that your concern was addressed internally with our Upper Management. We appreciate the Revdex.com's assistance in this matter. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Policy explanation is unacceptable. The policy takes away the points that customers pay for.
Regards,
[redacted]
Thank you for contacting The Kroger Executive Office. I am in reciept of your complaint sent through the Revdex.com. The Store Manager has already addressed this concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office...
has no further information to offer the customer. Regards, The Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Their comments will be taken under serious consideration and all of the appropriate parties have been notified of their concern. At this time, this is how our receipts are set up and we can not guarantee...
this will change in the future. But we want to assure the customer we value their feedback and suggestion.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states "You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states Y"You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]