Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Customer called Revdex.com on 6/16/16 and stated he spoke with the store manager about 2 weeks ago and they knew nothing about the situation and said they couldn't help him. He will go back to the store and try again today but would like a response from Kroger regarding this lack of service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The courtesy credit was removed from the customer's shopper's card per their request and a paper coupon was mailed out to the address the customer provided in their Revdex.com complaint.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is the response that I had originally received from Kroger customer service. This is unacceptable. No one should be able to use my phone number without my permission. I understand that phone numbers are recycled and that someone may have previously had my phone number and connected it to their account but as of 2 years ago I have had this number. No one else's number and no one should be able to use it but me. I request that Kroger send some sort of notification be it an email or a letter to the customer with my phone number and ask them to update their information. Kroger should not allow someone to use other people's personal information.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states "You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states Y"You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The response by the business did not adequately address my concerns. The business admits there is a flaw in their online coupon tracking system, yet maintains the flaw rests on the information I have been able to access online rather than the information they have been able to access. Since there is an admitted flaw in their coupon tracking system, the possibility exists the information they have provided is flawed rather then the information I have been able to provide. The data I am able to access still never showed this coupon ever being redeemed. I maintain that I did not, and was not able to redeem this coupon. I have previously provided information retrieved directly from the company's online coupon tracking system to that effect, showing the coupon was still active and not redeemed. The business also dragged this resolution out until the coupon was finally expired, thus I was still never able to use it. I believe the business is possibly engaging in illegal marketing practices by offering coupons (therefore advertising a lower price) but failing to make good on that offer (effectively running a bait & switch type scheme). Furthermore, given this admitted flaw in their system, the business has not provided an adequate resolution, only that the concern has been documented. This same issue with coupons not redeeming has occurred several other times, and I have no doubt it will continue to occur in the future.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint filed through the Revdex.com. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address...
and provide coaching as a learning experience for our employees. But for future reference we do ask that the customer understand the information they received from the store management is correct. The store director/manager has the right to accept or decline return of items. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer comments were shared with our upper management team. We have determined the correct process was followed and therefore declining the customer's request to return the item in question. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I appreciate Kroger's efforts to resolve this situation, however I would still like to receive what I originally requested: A 48 inch 4k tv with [redacted] or better for 399.99. If the same brand cannot be obtained that's OK but I cannot accept the fact that another 48 inch TV is not available. Thanks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
Heather Matthews
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via email and phone to better assist. We are...
confident the necessary steps will be taken to ensure they have a better experience going forward. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. The store management team assisted the customer at the time of the incident. The customer accepted a token of our appreciation. The Store Manager has...
already addressed this issue with the employee in order to prevent this from happening again in the future.
We've notified the Store Manager of this customer's recent contact. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
It's like they didn't read what I said. I wa not made that I had to prove ID, that's normal. IT's that I had to provide 2 forms (And I did) and then was not aloud sale because I couldn't remember what zip code I had I my id. It was a power play by the cashier that has to deal with difficult kids from IU all day and she wanted to feel big. No one read anything I said.....
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. Please contact the department that handles all of our check issues, please call KCRC at ###-###-####.When you call KCRC you...
will be asked to provide: • Account Number given to you in the notification letter they received • Your mailing address • Driver’s License number • The routing and account number for your checking account Additional Information: If the returned check is still on file with KCRC, payments may be made over the Phone, [redacted] or Online at [redacted]
Please contact KCRC to determine which payment option is best for you. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
This office has not issued any additional refund to the customer's credit/debit card. The refund would have been automatically processed the day of or the day after the fuel purchase made on 4/22/16. If the customer is claiming the store never issued them a refund for the difference on their credit/debit card then they must contact the Store Manager for assistance. We have nothing further to add and this case needs to be closed.Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. to date: Kroger only sent me a survey form. no respose to my orginal complaint .: cash register recite should reflect the net cost of each item. sales preempt that process. they only show discounts from list price. then they give me several lines of gibberish telling me how much I saved. I want to know what I paid for each item with out getting out my calculator. thank you very much.[redacted]
Thank you for contacting the Kroger Executive Office. I am
in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the
customer’s concern. I reached out to the customer directly by email requesting
a callback. We are confident the necessary steps...
will be taken to ensure they
have a better experience going forward. We appreciate the Revdex.com's assistance in
this matter.
Our Pharmacies follow all laws and regulations. This customer was attempting to get a narcotic prescription early. Medicare would not allow for this prescription to be filled early. By law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support...
their educated decisions. We appreciate the assistance of the Revdex.com. We respectfully request for this case to be closed as we have nothing further to add. Regards,Kroger Co.Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Contacted the customer directly and offered a token of our appreciation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer....
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly by phone and email for more information. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We are...
confident the necessary steps have been taken to ensure they have a better experience going forward.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Customer called Revdex.com on 6/16/16 and stated he spoke with the store manager about 2 weeks ago and they knew nothing about the situation and said they couldn't help him. He will go back to the store and try again today but would like a response from Kroger regarding this lack of service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The courtesy credit was removed from the customer's shopper's card per their request and a paper coupon was mailed out to the address the customer provided in their Revdex.com complaint.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is the response that I had originally received from Kroger customer service. This is unacceptable. No one should be able to use my phone number without my permission. I understand that phone numbers are recycled and that someone may have previously had my phone number and connected it to their account but as of 2 years ago I have had this number. No one else's number and no one should be able to use it but me. I request that Kroger send some sort of notification be it an email or a letter to the customer with my phone number and ask them to update their information. Kroger should not allow someone to use other people's personal information.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states "You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]This matter has not been rectified. The Kroeger Company continues to incorporate any coupons a customer brings in, and then uses this savings with their own discounted prices/coupons when at the end of the receipt it states Y"You Saved ________ with our New Low Prices." On a receipt dated 7/3/15, it states, "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.6l, Total Coupon Savings $21.11." As I have stated before, I have no problem with Kroger giving itself proper credit with its discounted pricing/coupons. In this case: $17.6l. My complaint is that this company adds coupons brought in by a consumer and then counts it toward its "New Low Prices."I have waited for a response from Chelsey Rose, a company representative, but when I inquire I'm told that either my concern has been on to company executives. The last response from her was short and to the point: she considered the matter closed, and will not be discussing this with me in the future.So--I still want to have this listed as an active complaint. Revdex.com #[redacted].I have tried to rectify this incorrect advertising by this company, but to no avail.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The response by the business did not adequately address my concerns. The business admits there is a flaw in their online coupon tracking system, yet maintains the flaw rests on the information I have been able to access online rather than the information they have been able to access. Since there is an admitted flaw in their coupon tracking system, the possibility exists the information they have provided is flawed rather then the information I have been able to provide. The data I am able to access still never showed this coupon ever being redeemed. I maintain that I did not, and was not able to redeem this coupon. I have previously provided information retrieved directly from the company's online coupon tracking system to that effect, showing the coupon was still active and not redeemed. The business also dragged this resolution out until the coupon was finally expired, thus I was still never able to use it. I believe the business is possibly engaging in illegal marketing practices by offering coupons (therefore advertising a lower price) but failing to make good on that offer (effectively running a bait & switch type scheme). Furthermore, given this admitted flaw in their system, the business has not provided an adequate resolution, only that the concern has been documented. This same issue with coupons not redeeming has occurred several other times, and I have no doubt it will continue to occur in the future.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint filed through the Revdex.com. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address...
and provide coaching as a learning experience for our employees. But for future reference we do ask that the customer understand the information they received from the store management is correct. The store director/manager has the right to accept or decline return of items. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer comments were shared with our upper management team. We have determined the correct process was followed and therefore declining the customer's request to return the item in question. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I appreciate Kroger's efforts to resolve this situation, however I would still like to receive what I originally requested: A 48 inch 4k tv with [redacted] or better for 399.99. If the same brand cannot be obtained that's OK but I cannot accept the fact that another 48 inch TV is not available. Thanks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
Heather Matthews
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via email and phone to better assist. We are...
confident the necessary steps will be taken to ensure they have a better experience going forward. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. The store management team assisted the customer at the time of the incident. The customer accepted a token of our appreciation. The Store Manager has...
already addressed this issue with the employee in order to prevent this from happening again in the future.
We've notified the Store Manager of this customer's recent contact. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
It's like they didn't read what I said. I wa not made that I had to prove ID, that's normal. IT's that I had to provide 2 forms (And I did) and then was not aloud sale because I couldn't remember what zip code I had I my id. It was a power play by the cashier that has to deal with difficult kids from IU all day and she wanted to feel big. No one read anything I said.....
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. Please contact the department that handles all of our check issues, please call KCRC at ###-###-####.When you call KCRC you...
will be asked to provide: • Account Number given to you in the notification letter they received • Your mailing address • Driver’s License number • The routing and account number for your checking account Additional Information: If the returned check is still on file with KCRC, payments may be made over the Phone, [redacted] or Online at [redacted]
Please contact KCRC to determine which payment option is best for you. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
This office has not issued any additional refund to the customer's credit/debit card. The refund would have been automatically processed the day of or the day after the fuel purchase made on 4/22/16. If the customer is claiming the store never issued them a refund for the difference on their credit/debit card then they must contact the Store Manager for assistance. We have nothing further to add and this case needs to be closed.Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. to date: Kroger only sent me a survey form. no respose to my orginal complaint .: cash register recite should reflect the net cost of each item. sales preempt that process. they only show discounts from list price. then they give me several lines of gibberish telling me how much I saved. I want to know what I paid for each item with out getting out my calculator. thank you very much.[redacted]
Thank you for contacting the Kroger Executive Office. I am
in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the
customer’s concern. I reached out to the customer directly by email requesting
a callback. We are confident the necessary steps...
will be taken to ensure they
have a better experience going forward. We appreciate the Revdex.com's assistance in
this matter.
Regards,
The Kroger Co.
Our Pharmacies follow all laws and regulations. This customer was attempting to get a narcotic prescription early. Medicare would not allow for this prescription to be filled early. By law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support...
their educated decisions. We appreciate the assistance of the Revdex.com. We respectfully request for this case to be closed as we have nothing further to add. Regards,Kroger Co.Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Contacted the customer directly and offered a token of our appreciation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer....
Regards,Kroger Co.
Resent email per customer request.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly by phone and email for more information. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We are...
confident the necessary steps have been taken to ensure they have a better experience going forward.
Regards,
Kroger Co.