Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. Please contact the department that handles all of our check issues, please call KCRC at ###-###-####.When you call KCRC you...
will be asked to provide: • Account Number given to you in the notification letter they received • Your mailing address • Driver’s License number • The routing and account number for your checking account Additional Information: If the returned check is still on file with KCRC, payments may be made over the Phone, [redacted] or Online at [redacted]
Please contact KCRC to determine which payment option is best for you. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am
in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the
customer’s concern. I reached out to the customer directly by email requesting
a callback. We are confident the necessary steps...
will be taken to ensure they
have a better experience going forward. We appreciate the Revdex.com's assistance in
this matter.
Our Pharmacies follow all laws and regulations. This customer was attempting to get a narcotic prescription early. Medicare would not allow for this prescription to be filled early. By law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support...
their educated decisions. We appreciate the assistance of the Revdex.com. We respectfully request for this case to be closed as we have nothing further to add. Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Contacted the customer directly by email. Apologized and offered a token of our appreciation. Notified Store Management so they can ensure a better shopping experience in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I received an email from Kroger Executive Office, asking for my Kroger ID. I replied with my Kroger ID in the email, and I am now awaiting a response.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your Revdex.com complaint in regards to the [redacted] Smoothies you recently purchased. This is not a product we manufacture. I contacted the customer by phone advising her to follow up with the national brand. We have documented...
your comments and forwarded them to the appropriate department for review. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Per your telephone call stating that the check will be mailed. I don't want to close this complaint until the check is received. They have had my money and my insurance money for 20 days and had that time to make a refund. If I do receive the check my complaint should be closed if not, I will take other actions to see that it is done. Thank you for your help. How many times has Kroger said this would have been taken care of? Let's see what happens. If true, I should have the check in 4 days.Thanks again for your help.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. I reached out to the customer directly via phone and left a message requesting additional...
information. We are confident the necessary steps will be taken to ensure they have a better experience going forward.
Reached out to the customer directly and requested to contact us back with more information so we can make things right. Advised Store Management has been notified so they can ensure a better shopping experience in the future. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref #...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[I was provided a $5 token for appeasement. I have emailed the customer service rep, Mrs Asia T., for the resolution I expect. If the expectation is well met, I will consider closing this case.]
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding your local pharmacy. It is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enough. Our Pharmacy has a professional, ethical...
and legal duty to clarify any information they find unclear by contacting the doctor’s office. Our policy is to err on the side of caution and never assume anything that could affect a customers health. We want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your local pharmacy and we apologize for your experience. Our company prides itself on offering...
excellent customer service. This customer's comments provide us the opportunity to evaluate, address, and correct our processes if necessary. We've notified upper management of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward. Thank you again for bringing this to our attention and giving us the opportunity to address it. Regards,Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We want to apologize for any inconvenience this has caused. It is not our intentions to frustrate our customers. The Protection Plan Customer Service had an incorrect zip code for the customer, they have...
spoken with the customer and this has been resolved. A check has been shipped on 1/18/16 and the customer is aware of this. The Customer Service will be calling the customer to follow up with them next week to confirm the check was received.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. We've notified the store manager regarding this issue. The store manager will address the situation internally to ensure a better shopping experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We train our employees well and often so that we remain a responsible agent for [redacted]. Please have the customer follow-up [redacted] for any additional polices and procedures. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Kroger had advised they were sorry and had credited my [redacted] card $20. This was not asked for but appreciated. When I went to use the credit, it wasn't on there. About a well later I logged into their site to refill a prescription and they have deleted all my prescription set up online. Now I have to call my doctor to have our sent to another pharmacy. Again this is time sensitive fertility medication and they are causing me more stress.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. Please contact the department that handles all of our check issues, please call KCRC at ###-###-####.When you call KCRC you...
will be asked to provide: • Account Number given to you in the notification letter they received • Your mailing address • Driver’s License number • The routing and account number for your checking account Additional Information: If the returned check is still on file with KCRC, payments may be made over the Phone, [redacted] or Online at [redacted]
Please contact KCRC to determine which payment option is best for you. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am
in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the
customer’s concern. I reached out to the customer directly by email requesting
a callback. We are confident the necessary steps...
will be taken to ensure they
have a better experience going forward. We appreciate the Revdex.com's assistance in
this matter.
Regards,
The Kroger Co.
Our Pharmacies follow all laws and regulations. This customer was attempting to get a narcotic prescription early. Medicare would not allow for this prescription to be filled early. By law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support...
their educated decisions. We appreciate the assistance of the Revdex.com. We respectfully request for this case to be closed as we have nothing further to add. Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Reached out to the customer directly. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Contacted the customer directly by email. Apologized and offered a token of our appreciation. Notified Store Management so they can ensure a better shopping experience in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger...
Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I received an email from Kroger Executive Office, asking for my Kroger ID. I replied with my Kroger ID in the email, and I am now awaiting a response.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your Revdex.com complaint in regards to the [redacted] Smoothies you recently purchased. This is not a product we manufacture. I contacted the customer by phone advising her to follow up with the national brand. We have documented...
your comments and forwarded them to the appropriate department for review. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Per your telephone call stating that the check will be mailed. I don't want to close this complaint until the check is received. They have had my money and my insurance money for 20 days and had that time to make a refund. If I do receive the check my complaint should be closed if not, I will take other actions to see that it is done. Thank you for your help. How many times has Kroger said this would have been taken care of? Let's see what happens. If true, I should have the check in 4 days.Thanks again for your help.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. I reached out to the customer directly via phone and left a message requesting additional...
information. We are confident the necessary steps will be taken to ensure they have a better experience going forward.
Regards,
The Kroger Co.
Reached out to the customer directly and requested to contact us back with more information so we can make things right. Advised Store Management has been notified so they can ensure a better shopping experience in the future. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref #...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[I was provided a $5 token for appeasement. I have emailed the customer service rep, Mrs Asia T., for the resolution I expect. If the expectation is well met, I will consider closing this case.]
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding your local pharmacy. It is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enough. Our Pharmacy has a professional, ethical...
and legal duty to clarify any information they find unclear by contacting the doctor’s office. Our policy is to err on the side of caution and never assume anything that could affect a customers health. We want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your local pharmacy and we apologize for your experience. Our company prides itself on offering...
excellent customer service. This customer's comments provide us the opportunity to evaluate, address, and correct our processes if necessary. We've notified upper management of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward. Thank you again for bringing this to our attention and giving us the opportunity to address it. Regards,Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We want to apologize for any inconvenience this has caused. It is not our intentions to frustrate our customers. The Protection Plan Customer Service had an incorrect zip code for the customer, they have...
spoken with the customer and this has been resolved. A check has been shipped on 1/18/16 and the customer is aware of this. The Customer Service will be calling the customer to follow up with them next week to confirm the check was received.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. We've notified the store manager regarding this issue. The store manager will address the situation internally to ensure a better shopping experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We train our employees well and often so that we remain a responsible agent for [redacted]. Please have the customer follow-up [redacted] for any additional polices and procedures. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Kroger had advised they were sorry and had credited my [redacted] card $20. This was not asked for but appreciated. When I went to use the credit, it wasn't on there. About a well later I logged into their site to refill a prescription and they have deleted all my prescription set up online. Now I have to call my doctor to have our sent to another pharmacy. Again this is time sensitive fertility medication and they are causing me more stress.
Regards,
[redacted]