Store Manager reached out to the customer directly and came to a resolution. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This response doesn't reflect any ownership on the part of the business to better communicate their return policy restrictions, which are misleading to consumers. Their website simply says "some exclusions apply" to a fairly blanket policy to accept returns within x days with a receipt. The fact that they don't intend to publish their policies to the public is very concerning to me as a consumer, but I will not do business with this company any longer either. There is a reason their company is on the decline.
Regards,
[redacted]
I've notified a [redacted] Supervisor of this customer's concern regarding the [redacted] Agent that handled their claim. This office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination. If the...
customer is taking legal action they may have their Attorney mail a letter of representation to our legal department at the following address.
The Kroger Co.
Attn: Legal Department
1014 Vine St.
Cincinnati, Ohio 45202
Regards,
Kroger Co.
Ref # [redacted]
We want to assure the customer and the Revdex.com that this has been properly investigated with the Pharmacy. This customer has provided their complaint regarding this pharmacy and it's been properly documented. Our official response regarding this complaint is that our Pharmacies follow all laws and regulations. This customer was attempting to get a narcotic prescription early. Their insurance would not allow for this prescription to be filled early. By law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support their educated decisions. We appreciate the assistance of the Revdex.com. We respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # [redacted]
The sender of the money would need to contact [redacted] for any additional information. The customer’s comments were shared with the store management. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
I contacted the store and brought the customer's concerns to the attention of the Store Manager. The Store Manager advised he will investigate this issue and contact the customer directly with a resolution. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer comments were shared with the store management team. We have determined the correct process was followed. Please be advised that Ralph's is not responsible...
for towing fees. The customer was instructed to contact the Property Manager for further information. Property Manager[redacted]. Greg at ### ### ####Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Called the customer and spoke to them directly. The customer considers this matter closed. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co. Ref # [redacted]
How much longer do I have to wait before I know whether I need to pursue further action against Kroger? [redacted] has arrogantly and repeatedly lied to you... or telling half truths at best. She knows very well that Kroger intentionally sent me a gift certificate that their stores would not honor. It wasn't until I told her that I was tearing it up (since it was worthless) that she decided to state it would miraculously be accepted at my Kroger store. Since she knew the first complaint wasn't actually resolved (since Kroger knowingly sent me a worthless gift certificate), her pathetic and insulting attempt at resolving this issue with a $20 gift card was nowhere near acceptable. I was letting her off easy by demanding a $50 gift card as a final resolution to this issue that Kroger dragged on for weeks and weeks. So, to make a long story short... I have repeatedly told [redacted] that I will pursue further action if this isn't resolved to my satisfaction... and she has been nothing but rude, arrogant and unprofessional towards me. I simply want to know whether she will give me what I deserve.. or if I need to pursue further action to ensure this is resolved to my satisfaction. Sincerely, [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I did get a call from the office I was told I can pick any phone at my choice and the cost of the rain check went to get it and was not honored.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The transaction took place on Saturday, and today is Tuesday and these funds are still not in the account. When I place the call to our bank, our bank has looked into the matter and they can not do anything about it since it’s Fred meyer’s transaction and not them. There are other places such as Costco, and we do not have issue when purchasing gas at their pump. It feels to me this shouldn’t be a hard resolution. My funds are somewhere in space and still not in my account. When I spiked with customer service here, I got no resolution.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
My claim was denied by the company, despite strong evidence of the chain of events leading up to $34.00 worth of diesel being pumped into my car at a gas station that doesn't sell diesel. Thus leaving me without a car, $621.00 for repairs, $72.00 for towing, and $34.00 spent on what was supposed to be 93 unleaded, not diesel.
Regards,
[redacted]
Store Management has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day. We support Store Managements decision in this matter. We appreciate the assistance of the Revdex.com.
Regards,
Kroger...
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all...
times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
We appreciate the assistance of the Revdex.com. Unfortunately our response is not going to change. Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and extra equipment. The store has extended an open invitation to discuss the issue and will make every effort to assist the customer with a reasonable agreement. We support the stores decision.
We respectfully request that the Revdex.com close this contact.
Thank you for contacting the Kroger Executive Office. I am in receipt of your of your complaint filed through the Revdex.com. We've notified the Store Manager of this customer's concern. We are confident the necessary steps will be taken to ensure they have a better experience...
going forward. Our company prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this was addressed further with the Store Manager. Please return to the store with your receipt to speak with Justin, a member of management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. [redacted] has already contacted you with their response we do support their decision.We appreciate you bringing this to our attention. Your comments will be included in a report that is available for our Executives to review. I can assure you that your letter has been sent to the [redacted] Office so they are aware of your communication to the Executive Office. Thank you for contacting us. For all further assistance regarding this concern please contact [redacted]. [redacted] Office: ###-###-####We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Store Manager reached out to the customer directly and came to a resolution. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This response doesn't reflect any ownership on the part of the business to better communicate their return policy restrictions, which are misleading to consumers. Their website simply says "some exclusions apply" to a fairly blanket policy to accept returns within x days with a receipt. The fact that they don't intend to publish their policies to the public is very concerning to me as a consumer, but I will not do business with this company any longer either. There is a reason their company is on the decline.
Regards,
[redacted]
I've notified a [redacted] Supervisor of this customer's concern regarding the [redacted] Agent that handled their claim. This office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination. If the...
customer is taking legal action they may have their Attorney mail a letter of representation to our legal department at the following address.
The Kroger Co.
Attn: Legal Department
1014 Vine St.
Cincinnati, Ohio 45202
Regards,
Kroger Co.
Ref # [redacted]
We want to assure the customer and the Revdex.com that this has been properly investigated with the Pharmacy. This customer has provided their complaint regarding this pharmacy and it's been properly documented. Our official response regarding this complaint is that our Pharmacies follow all laws and regulations. This customer was attempting to get a narcotic prescription early. Their insurance would not allow for this prescription to be filled early. By law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support their educated decisions. We appreciate the assistance of the Revdex.com. We respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # [redacted]
The sender of the money would need to contact [redacted] for any additional information. The customer’s comments were shared with the store management. We have determined the correct process was followed and therefore declining the customer's request for compensation. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Please take this out of the KPF queue and send to THE KROGER CO. thank you, Nancy Fields
I contacted the store and brought the customer's concerns to the attention of the Store Manager. The Store Manager advised he will investigate this issue and contact the customer directly with a resolution. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer comments were shared with the store management team. We have determined the correct process was followed. Please be advised that Ralph's is not responsible...
for towing fees. The customer was instructed to contact the Property Manager for further information. Property Manager[redacted]. Greg at ### ### ####Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Called the customer and spoke to them directly. The customer considers this matter closed. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co. Ref # [redacted]
How much longer do I have to wait before I know whether I need to pursue further action against Kroger? [redacted] has arrogantly and repeatedly lied to you... or telling half truths at best. She knows very well that Kroger intentionally sent me a gift certificate that their stores would not honor. It wasn't until I told her that I was tearing it up (since it was worthless) that she decided to state it would miraculously be accepted at my Kroger store. Since she knew the first complaint wasn't actually resolved (since Kroger knowingly sent me a worthless gift certificate), her pathetic and insulting attempt at resolving this issue with a $20 gift card was nowhere near acceptable. I was letting her off easy by demanding a $50 gift card as a final resolution to this issue that Kroger dragged on for weeks and weeks. So, to make a long story short... I have repeatedly told [redacted] that I will pursue further action if this isn't resolved to my satisfaction... and she has been nothing but rude, arrogant and unprofessional towards me. I simply want to know whether she will give me what I deserve.. or if I need to pursue further action to ensure this is resolved to my satisfaction. Sincerely, [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I did get a call from the office I was told I can pick any phone at my choice and the cost of the rain check went to get it and was not honored.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The transaction took place on Saturday, and today is Tuesday and these funds are still not in the account. When I place the call to our bank, our bank has looked into the matter and they can not do anything about it since it’s Fred meyer’s transaction and not them. There are other places such as Costco, and we do not have issue when purchasing gas at their pump. It feels to me this shouldn’t be a hard resolution. My funds are somewhere in space and still not in my account. When I spiked with customer service here, I got no resolution.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
My claim was denied by the company, despite strong evidence of the chain of events leading up to $34.00 worth of diesel being pumped into my car at a gas station that doesn't sell diesel. Thus leaving me without a car, $621.00 for repairs, $72.00 for towing, and $34.00 spent on what was supposed to be 93 unleaded, not diesel.
Regards,
[redacted]
Store Management has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day. We support Store Managements decision in this matter. We appreciate the assistance of the Revdex.com.
Regards,
Kroger...
Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all...
times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
We appreciate the assistance of the Revdex.com. Unfortunately our response is not going to change. Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and extra equipment. The store has extended an open invitation to discuss the issue and will make every effort to assist the customer with a reasonable agreement. We support the stores decision.
We respectfully request that the Revdex.com close this contact.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your of your complaint filed through the Revdex.com. We've notified the Store Manager of this customer's concern. We are confident the necessary steps will be taken to ensure they have a better experience...
going forward. Our company prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this was addressed further with the Store Manager. Please return to the store with your receipt to speak with Justin, a member of management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. [redacted] has already contacted you with their response we do support their decision.We appreciate you bringing this to our attention. Your comments will be included in a report that is available for our Executives to review. I can assure you that your letter has been sent to the [redacted] Office so they are aware of your communication to the Executive Office. Thank you for contacting us. For all further assistance regarding this concern please contact [redacted]. [redacted] Office: ###-###-####We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.