Thanks for helping resolve this.Hopefully Kroger also accepts this as a failure on the part of their customer care to do the right thing which forced me to mediate via Revdex.com.
The Store Manager has already
addressed this concern. We appreciate the assistance of the Revdex.com.
Respectfully, we request that the Revdex.com close this case as this office has no
further information to offer the customer.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of debit, credit or pre-paid card is used directly at our fuel...
station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance. This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs among banking/financial institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump. Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s/financial institutions discretion. If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase. If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC) at ###-###-####.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We are confident the necessary steps have been...
taken to ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Unfortunately, we will not be providing an answer as to if this is something we will be changing in the future. But we value and appreciate the feedback from all of our customers. We have documented this customer's concern and all of the appropriate parties have been notified of their suggestion. It will be taken under serious consideration. We respectfully have nothing further to add and request that the Revdex.com close this contact. We appreciate the Revdex.com's assistance in this matter.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I sent Kroger and [redacted] all the receipts concerning repair cost to my vehicle. In addition, my receipt from [redacted] Car Repair Co. Established as a fact the bad gas came from Kroger fuel center. I also sent them a copy of the third party fuel sample analysis which proves their gas had a very high level of water. I attached photo graphs of the contaminated fuel. The sample was about 50 percent gas and 50 percent water.They did not respond to my claim. [redacted] closed the case before they reviewed the evidence. So far they prove to be totally irresponsible for their defective product and associated damages.
[redacted] Liaison to the Executive Offices is wrong in saying that the Pharmacy Manager [redacted] has the right not to fill the prescription with TID meaning three times a day. The board of Pharmacy has launched an investigation into this matter, because this has pubic health and safety issues. Please feel free to contact board of pharmacy's.
I've called Kathy in corporate headquarters three times and emailed her; however, she has not returned my calls or my email on 1/18/17. I'm awaiting a response from Kroger.
We want to apologize and I've applied 800 points into October as a courtesy. The excluded gift cards are listed on the gift card kiosk. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref #[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Since Kroger is breaking the law and illegally prevented me from using those coupons, I will get compensation on my own. The fact that they took 1 coupon (even though that item had already been discounted because it was purchased as part of a 'buy 5 get $5 off promotion) and refused to take the other 2 is illegal. Kroger is once again going to pay a very heavy price for their illegal practices and for cheating me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], I want to thank you for all your efforts dealing with my concern with krogers sales ticket. krogers did finally called me ,,, never a email. they said they will send my complaint up to management for their attention. that means nada. I don't expect they to do any thing. the only way will take heroic efforts on my part.... doing a [redacted] complaint and get [redacted] to add their twocqants.. after a million read and concoor with me ... then maybe krogers would do something. again thank you very much
Regards,
[redacted]
for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. Our company is committed to customer satisfaction and we are always happy to answer any questions that you may have. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified the Pharmacy Management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please contact your insurance provider regarding reimbursement of your claim. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co
I have contacted the customer directly by email on 3/04/16. We apologized and advised we documented their concern, notified the store and offered them a token of our appreciation. I also responded to the Revdex.com advising that I contacted the customer directly and offered the customer a token of our appreciation. The customer must have not read our email before she responded to our comments sent to the Revdex.com or she would have understood what a token of our appreciation meant. Please direct the customer to read our email and if there is anything else I can help with, please let me know. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no offer of settlement and I do not have the resources or emotional strength to pursue this. I cannot afford an attorney and the Kroger company is well aware that many attorneys are not interested in small cases such as this one because they will not offer huge payouts. Therefore the little people such as myself lose. It is upsetting to know that I walked into their store slipped on a wet substance that I did not put there, paid medical expenses and the Kroger company chose not to do anything to right this wrong. They chose to string me along for 60 days with a claims representative that deceptively led me to believe that she would pay a claims so that they could destroy/purge the evidence (the surveillance video). At this point I am going to move forward and put this ordeal behind me. I will send complaints to the Attorney General's office in both states to conclude this matter. There seems to be no justice for the little people. I hope my post equips the next slip and fall victim with the knowledge needed to immediately seek legal counsel, take pictures of everything, get statements from witnesses, and record all dealings with Kroger's representatives because Kroger will not give you a fair dealings.
Regards,
[redacted]
We appreciate the assistance of the Revdex.com. We want to apologize for documenting the incorrect store. I've properly updated the correct store. We've addressed the customer's concern with the Store Management at the store on [redacted]. Thanks again for the feedback.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] GOOD MORNINGTHE ONLY RESPONSE I AM GETTING FROM KROGER IS THAT THEY OPERATE WITH HONETY AND INTEGRITY , HOWEVER THEY CANNOT ADMIT THEIR MISTAKE AND PROCESS A REFUND FOR $21.00 THAT THEY CAHRGED BY MISTAKE , THEY SHOULD BILLED THE PRESCRIPTION REQUEST CORRECTLY INSTEAS OF THIS GOING BACK WITH RESPONSES ABOUT INTEGRITY.PLEASE PROCESS MY REFUNDTHANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Katherine K.Corporate Brand Claims Supervisor###-###-#### [redacted]To date, she has not responded to my email or phone calls.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] they say they attempted to contact me and called me .... hog wash. I received no emails from krogers or phone calls from them..... these Kroger people just like to give customers the run around. they suggest visiting customer service... I did . I even talked to manager at length several times. again thanks for staying on top of this matter.
Thanks for helping resolve this.Hopefully Kroger also accepts this as a failure on the part of their customer care to do the right thing which forced me to mediate via Revdex.com.
The Store Manager has already
addressed this concern. We appreciate the assistance of the Revdex.com.
Respectfully, we request that the Revdex.com close this case as this office has no
further information to offer the customer.
Regards,
Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of debit, credit or pre-paid card is used directly at our fuel...
station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance. This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs among banking/financial institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump. Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s/financial institutions discretion. If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase. If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC) at ###-###-####.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We are confident the necessary steps have been...
taken to ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Unfortunately, we will not be providing an answer as to if this is something we will be changing in the future. But we value and appreciate the feedback from all of our customers. We have documented this customer's concern and all of the appropriate parties have been notified of their suggestion. It will be taken under serious consideration. We respectfully have nothing further to add and request that the Revdex.com close this contact. We appreciate the Revdex.com's assistance in this matter.
Regards,
Kroger Co.
Ref # [redacted]
Reached out to the customer directly. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I sent Kroger and [redacted] all the receipts concerning repair cost to my vehicle. In addition, my receipt from [redacted] Car Repair Co. Established as a fact the bad gas came from Kroger fuel center. I also sent them a copy of the third party fuel sample analysis which proves their gas had a very high level of water. I attached photo graphs of the contaminated fuel. The sample was about 50 percent gas and 50 percent water.They did not respond to my claim. [redacted] closed the case before they reviewed the evidence. So far they prove to be totally irresponsible for their defective product and associated damages.
[redacted] Liaison to the Executive Offices is wrong in saying that the Pharmacy Manager [redacted] has the right not to fill the prescription with TID meaning three times a day. The board of Pharmacy has launched an investigation into this matter, because this has pubic health and safety issues. Please feel free to contact board of pharmacy's.
I've called Kathy in corporate headquarters three times and emailed her; however, she has not returned my calls or my email on 1/18/17. I'm awaiting a response from Kroger.
We want to apologize and I've applied 800 points into October as a courtesy. The excluded gift cards are listed on the gift card kiosk. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref #[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Since Kroger is breaking the law and illegally prevented me from using those coupons, I will get compensation on my own. The fact that they took 1 coupon (even though that item had already been discounted because it was purchased as part of a 'buy 5 get $5 off promotion) and refused to take the other 2 is illegal. Kroger is once again going to pay a very heavy price for their illegal practices and for cheating me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], I want to thank you for all your efforts dealing with my concern with krogers sales ticket. krogers did finally called me ,,, never a email. they said they will send my complaint up to management for their attention. that means nada. I don't expect they to do any thing. the only way will take heroic efforts on my part.... doing a [redacted] complaint and get [redacted] to add their twocqants.. after a million read and concoor with me ... then maybe krogers would do something. again thank you very much
Regards,
[redacted]
Thank you...
for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. Our company is committed to customer satisfaction and we are always happy to answer any questions that you may have. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified the Pharmacy Management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please contact your insurance provider regarding reimbursement of your claim. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co
I have contacted the customer directly by email on 3/04/16. We apologized and advised we documented their concern, notified the store and offered them a token of our appreciation. I also responded to the Revdex.com advising that I contacted the customer directly and offered the customer a token of our appreciation. The customer must have not read our email before she responded to our comments sent to the Revdex.com or she would have understood what a token of our appreciation meant. Please direct the customer to read our email and if there is anything else I can help with, please let me know. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no offer of settlement and I do not have the resources or emotional strength to pursue this. I cannot afford an attorney and the Kroger company is well aware that many attorneys are not interested in small cases such as this one because they will not offer huge payouts. Therefore the little people such as myself lose. It is upsetting to know that I walked into their store slipped on a wet substance that I did not put there, paid medical expenses and the Kroger company chose not to do anything to right this wrong. They chose to string me along for 60 days with a claims representative that deceptively led me to believe that she would pay a claims so that they could destroy/purge the evidence (the surveillance video). At this point I am going to move forward and put this ordeal behind me. I will send complaints to the Attorney General's office in both states to conclude this matter. There seems to be no justice for the little people. I hope my post equips the next slip and fall victim with the knowledge needed to immediately seek legal counsel, take pictures of everything, get statements from witnesses, and record all dealings with Kroger's representatives because Kroger will not give you a fair dealings.
Regards,
[redacted]
We appreciate the assistance of the Revdex.com. We want to apologize for documenting the incorrect store. I've properly updated the correct store. We've addressed the customer's concern with the Store Management at the store on [redacted]. Thanks again for the feedback.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] GOOD MORNINGTHE ONLY RESPONSE I AM GETTING FROM KROGER IS THAT THEY OPERATE WITH HONETY AND INTEGRITY , HOWEVER THEY CANNOT ADMIT THEIR MISTAKE AND PROCESS A REFUND FOR $21.00 THAT THEY CAHRGED BY MISTAKE , THEY SHOULD BILLED THE PRESCRIPTION REQUEST CORRECTLY INSTEAS OF THIS GOING BACK WITH RESPONSES ABOUT INTEGRITY.PLEASE PROCESS MY REFUNDTHANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Katherine K.Corporate Brand Claims Supervisor###-###-#### [redacted]To date, she has not responded to my email or phone calls.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] they say they attempted to contact me and called me .... hog wash. I received no emails from krogers or phone calls from them..... these Kroger people just like to give customers the run around. they suggest visiting customer service... I did . I even talked to manager at length several times. again thanks for staying on top of this matter.