Thank you for contacting Kroger Executive Office. This is an insurance matter. We concur with the investigative team's decision. Respectfully, we consider this matter closed. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close...
We appreciate the assistance of the Revdex.com. Medicare Advantage is Medicare Part D which is a form of Medicare. The Pharmacist wasn't incorrect in advising the customer of this information but they were just trying to give their best guess as to what may have happened as to why the system glitched. This...
customer's concern has already been documented as of 9/29/15 and forwarded to the Division so they can see what they can do to prevent any glitches from occurring in the system in the future. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
Reached out to the customer directly. Advised customer we have forwarded their concern to the Co Manager and Store Manager in order to prevent this from happening again in the future. We are confident the necessary steps will be taken to ensure they have a better experience going forward....
Offered a token of our appreciation as an apology for this experience. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We train our employees well and often so that we remain a responsible agent for [redacted]. Upon review, I see the customer contacted our Business by email on 10/1/17 regarding her concern. During my review, I see the customer was informed to contact [redacted] Customer Service for assistance at ###-###-####. The customer would need to contact [redacted] for assistance with additional polices and procedures. But for future reference we do ask that the customer understand the information they received from our Corporate Ambassador is correct.
The customer comments were shared with the store management. We have determined the correct process was followed and therefore declining the customer's request for compensation.
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
They just advised they didn't have any other complaints about bad gasoline which doesn't mean anything. I could have gotten the gasoline before the fill up but I know and have proof that for two weeks straight I got gasoline from that store. I also had the Lexus Westside dealer and [redacted] Automotive confirm the gasoline was not good. Most people only get a few gallons and from different stations but I always get my gasoline from them on Fridays and this time it was two weeks in a row. They did not provide any proof -- just a statement from their "insurance" people. What else would I expect.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] Sorry, the response form doesn't seem to even have an option for "reply to the message" (just "accept" or "reject"), so I'll paste the original message below, and put my responses to your inquiries here:*The company (in the form of the [redacted] Kroger in [redacted]) has NOT addressed the issues of this dispute, outside of the general manager (one Mr. F[redacted]) treating me scornfully, telling me several lies over the course of my multiple wasted trips to and from the store, and generally leaving me very disinclined to shop at Kroger ever again;* A follow-up phone call and complaint on the national-chain level ended with an operator's offer to send me a $25 gift card good at any Kroger or its affiliate stores, which isn't very satisfactory due to the last (bolded) part of the prior sentence. (What good is store scrip for a store I no longer wish to patronize?);*The company has not fulfilled the proposed offer of a $25 gift card yet, and now that I think about it the company seems unlikely to be able to provide its proposed solution anyway, since no one asked me for my mailing, Kroger card, or contact information prior to this email!Look, the people who most owe others an apology are always the least likely to tender up an apology, so I'm not expecting any accounting for the many unprofessional behaviors and actions carried out by Kroger employees during this encounter. I simply wish to regain what I feel is owed to me (the $10 that should have been deducted from my two grocery bills over Labor Day weekend) and I will do my best to give Kroger stores a wide berth while they carry out whatever pantomime of honest business dealings that they feel capable of on a day-to-day basis. I wasn't kidding when I pointed out that there are three better, cheaper, closer grocery stores (with far less hostile employees) within range of my home, so when this minor debt gets settled up I will be absolutely done with Kroger as a whole.It might be in the corporation's better interest to ask exactly why this Kroger's employees worked up such hostility to a pricing issue that the general manager himself acknowledged was justified. I'm sending along a .pdf attachment of the receipts and the sales tags that I brought along as evidence that the miscalculation that I noticed was indeed the store's fault: I'm still surprised by the fact that the employees seem to be purposely putting price tags on the shelves that they know will not ring up properly at the register, and then refusing to correct the error. The only way that this whole incident makes sense to me is that I accidentally exposed the store's active bait-and-switch defrauding of its customers, and the employees first tried to bribe me with cash from the till, and then shifted over into overt hostility once the bribes didn't work.Anyway, my Kroger Plus card number is #[redacted]- not that I intend to keep using said card in any capacity after this ridiculous ordeal.Okay, this is the end of my reply. What follows is just the copied-from-Revdex.com message that I'm including as context. If you have any further questions, an email response is probably the quickest way to contact me.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ ** [redacted]
Kroger needs to modify their card readers to accept a person’s
signature instead of forcing their customers to use their personal pin numbers
to complete transactions at the checkout lanes.
We appreciate the Revdex.com's assistance in this matter. After reaching out to [redacted], I was advised they contacted the customer with the results of their claim on 6/29/15. We concur with [redacted]’s investigative team. Any concerns regarding this claim must be made by...
contacting [redacted] offices directly. We respectfully request that the Revdex.com close this contact.
Regards,
The Kroger Co
Ref # [redacted]
We appreciate the assistance of the Revdex.com. This customer's concern has been forwarded to our Risk Management Department for further assistance. They will be reaching out to the customer to address this issue. We support our Risk Management Department's decision.
Regards,
Kroger Co.
Ref # [redacted]
We want to apologize for any errors this pharmacy has made in filling this customer's prescriptions. I've reached out to the Pharmacy Co Manager Mr. Raul F. and he will be contacting the customer to resolve this issue. We appreciate the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint through the Revdex.com. Please accept our sincerest apologies for your experience. Your comments have been forwarded to the Store Management to be reviewed. This is an insurance matter, please...
follow-up with [redacted] investigative team. If [redacted] has already contacted you with their response we do support their decision. Thank you for contacting us.[redacted] Office: ###-###-####Regards, The Kroger Co
We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via phone and left voicemail. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The business has done nothing to resolve the issue accept admit that they were at fault. the issue is not resolved as I was still charged $60 dollars that I cannot get back due to their negligence.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The associate made an error in charging the Customer only $47.99 instead of the correct sale price $49.99. We want to assure the customer all of the appropriate parties have been notified of their...
concern. We want to apologized for any confusion or frustration but we will be supporting Store Managements decision to not offer a lower price on this item.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No insurance company has contacted me to date.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance....
This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs among banking/financial institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump.
Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s/financial institutions discretion.
If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.
If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).
KCRC Number: ###-###-####
This same information has already been provided to the customer when they contacted our Customer Service on 1/03/16.
Regards,
Kroger Co.
Ref # [redacted]
We are only a third party vendor for retail gift cards. This is not a product that we manufacture and we would not be financially responsible for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding this gift card. Also the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further with activating the pin for the gift card. Regards, Kroger Co.
We appreciate the assistance of the Revdex.com. We have provided the customer with the information they've requested. Advised customer they redeemed the coupon in question on 5/14/15. We also included a copy of his receipt where he received the $.40 off. We 've documented his concern regarding this information not showing online and forwarded it to our digital team in order to prevent this from happening again in the future. We respectfully have nothing further to add regarding his inquiry and request for the Revdex.com to close this case.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer's directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We need more information in...
order to address your issue. A voicemail was left for the customer for a return call. There is nothing more important to us than making sure your shopping experience meets your expectations. We look forward to hearing from you soon. Regards,Kroger Co.
Thank you for contacting Kroger Executive Office. This is an insurance matter. We concur with the investigative team's decision. Respectfully, we consider this matter closed. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close...
this contact.Regards,Kroger Co.
We appreciate the assistance of the Revdex.com. Medicare Advantage is Medicare Part D which is a form of Medicare. The Pharmacist wasn't incorrect in advising the customer of this information but they were just trying to give their best guess as to what may have happened as to why the system glitched. This...
customer's concern has already been documented as of 9/29/15 and forwarded to the Division so they can see what they can do to prevent any glitches from occurring in the system in the future. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
Reached out to the customer directly. Advised customer we have forwarded their concern to the Co Manager and Store Manager in order to prevent this from happening again in the future. We are confident the necessary steps will be taken to ensure they have a better experience going forward....
Offered a token of our appreciation as an apology for this experience. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We train our employees well and often so that we remain a responsible agent for [redacted]. Upon review, I see the customer contacted our Business by email on 10/1/17 regarding her concern. During my review, I see the customer was informed to contact [redacted] Customer Service for assistance at ###-###-####. The customer would need to contact [redacted] for assistance with additional polices and procedures. But for future reference we do ask that the customer understand the information they received from our Corporate Ambassador is correct.
The customer comments were shared with the store management. We have determined the correct process was followed and therefore declining the customer's request for compensation.
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
They just advised they didn't have any other complaints about bad gasoline which doesn't mean anything. I could have gotten the gasoline before the fill up but I know and have proof that for two weeks straight I got gasoline from that store. I also had the Lexus Westside dealer and [redacted] Automotive confirm the gasoline was not good. Most people only get a few gallons and from different stations but I always get my gasoline from them on Fridays and this time it was two weeks in a row. They did not provide any proof -- just a statement from their "insurance" people. What else would I expect.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] Sorry, the response form doesn't seem to even have an option for "reply to the message" (just "accept" or "reject"), so I'll paste the original message below, and put my responses to your inquiries here:*The company (in the form of the [redacted] Kroger in [redacted]) has NOT addressed the issues of this dispute, outside of the general manager (one Mr. F[redacted]) treating me scornfully, telling me several lies over the course of my multiple wasted trips to and from the store, and generally leaving me very disinclined to shop at Kroger ever again;* A follow-up phone call and complaint on the national-chain level ended with an operator's offer to send me a $25 gift card good at any Kroger or its affiliate stores, which isn't very satisfactory due to the last (bolded) part of the prior sentence. (What good is store scrip for a store I no longer wish to patronize?);*The company has not fulfilled the proposed offer of a $25 gift card yet, and now that I think about it the company seems unlikely to be able to provide its proposed solution anyway, since no one asked me for my mailing, Kroger card, or contact information prior to this email!Look, the people who most owe others an apology are always the least likely to tender up an apology, so I'm not expecting any accounting for the many unprofessional behaviors and actions carried out by Kroger employees during this encounter. I simply wish to regain what I feel is owed to me (the $10 that should have been deducted from my two grocery bills over Labor Day weekend) and I will do my best to give Kroger stores a wide berth while they carry out whatever pantomime of honest business dealings that they feel capable of on a day-to-day basis. I wasn't kidding when I pointed out that there are three better, cheaper, closer grocery stores (with far less hostile employees) within range of my home, so when this minor debt gets settled up I will be absolutely done with Kroger as a whole.It might be in the corporation's better interest to ask exactly why this Kroger's employees worked up such hostility to a pricing issue that the general manager himself acknowledged was justified. I'm sending along a .pdf attachment of the receipts and the sales tags that I brought along as evidence that the miscalculation that I noticed was indeed the store's fault: I'm still surprised by the fact that the employees seem to be purposely putting price tags on the shelves that they know will not ring up properly at the register, and then refusing to correct the error. The only way that this whole incident makes sense to me is that I accidentally exposed the store's active bait-and-switch defrauding of its customers, and the employees first tried to bribe me with cash from the till, and then shifted over into overt hostility once the bribes didn't work.Anyway, my Kroger Plus card number is #[redacted]- not that I intend to keep using said card in any capacity after this ridiculous ordeal.Okay, this is the end of my reply. What follows is just the copied-from-Revdex.com message that I'm including as context. If you have any further questions, an email response is probably the quickest way to contact me.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ ** [redacted]
Kroger needs to modify their card readers to accept a person’s
signature instead of forcing their customers to use their personal pin numbers
to complete transactions at the checkout lanes.
We appreciate the Revdex.com's assistance in this matter. After reaching out to [redacted], I was advised they contacted the customer with the results of their claim on 6/29/15. We concur with [redacted]’s investigative team. Any concerns regarding this claim must be made by...
contacting [redacted] offices directly. We respectfully request that the Revdex.com close this contact.
Regards,
The Kroger Co
Ref # [redacted]
We appreciate the assistance of the Revdex.com. This customer's concern has been forwarded to our Risk Management Department for further assistance. They will be reaching out to the customer to address this issue. We support our Risk Management Department's decision.
Regards,
Kroger Co.
Ref # [redacted]
We want to apologize for any errors this pharmacy has made in filling this customer's prescriptions. I've reached out to the Pharmacy Co Manager Mr. Raul F. and he will be contacting the customer to resolve this issue. We appreciate the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint through the Revdex.com. Please accept our sincerest apologies for your experience. Your comments have been forwarded to the Store Management to be reviewed. This is an insurance matter, please...
follow-up with [redacted] investigative team. If [redacted] has already contacted you with their response we do support their decision. Thank you for contacting us.[redacted] Office: ###-###-####Regards, The Kroger Co
We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via phone and left voicemail. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The business has done nothing to resolve the issue accept admit that they were at fault. the issue is not resolved as I was still charged $60 dollars that I cannot get back due to their negligence.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The associate made an error in charging the Customer only $47.99 instead of the correct sale price $49.99. We want to assure the customer all of the appropriate parties have been notified of their...
concern. We want to apologized for any confusion or frustration but we will be supporting Store Managements decision to not offer a lower price on this item.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No insurance company has contacted me to date.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance....
This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs among banking/financial institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump.
Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s/financial institutions discretion.
If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.
If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).
KCRC Number: ###-###-####
This same information has already been provided to the customer when they contacted our Customer Service on 1/03/16.
Regards,
Kroger Co.
Ref # [redacted]
We are only a third party vendor for retail gift cards. This is not a product that we manufacture and we would not be financially responsible for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding this gift card. Also the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further with activating the pin for the gift card. Regards, Kroger Co.
We appreciate the assistance of the Revdex.com. We have provided the customer with the information they've requested. Advised customer they redeemed the coupon in question on 5/14/15. We also included a copy of his receipt where he received the $.40 off. We 've documented his concern regarding this information not showing online and forwarded it to our digital team in order to prevent this from happening again in the future. We respectfully have nothing further to add regarding his inquiry and request for the Revdex.com to close this case.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer's directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We need more information in...
order to address your issue. A voicemail was left for the customer for a return call. There is nothing more important to us than making sure your shopping experience meets your expectations. We look forward to hearing from you soon. Regards,Kroger Co.