We appreciate the assistance of the Revdex.com. Medicare Advantage is Medicare Part D which is a form of Medicare. The Pharmacist wasn't incorrect in advising the customer of this information but they were just trying to give their best guess as to what may have happened as to why the system glitched. This...
customer's concern has already been documented as of 9/29/15 and forwarded to the Division so they can see what they can do to prevent any glitches from occurring in the system in the future. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
We want to apologize and I've applied 800 points into October as a courtesy. The excluded gift cards are listed on the gift card kiosk. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref #[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no offer of settlement and I do not have the resources or emotional strength to pursue this. I cannot afford an attorney and the Kroger company is well aware that many attorneys are not interested in small cases such as this one because they will not offer huge payouts. Therefore the little people such as myself lose. It is upsetting to know that I walked into their store slipped on a wet substance that I did not put there, paid medical expenses and the Kroger company chose not to do anything to right this wrong. They chose to string me along for 60 days with a claims representative that deceptively led me to believe that she would pay a claims so that they could destroy/purge the evidence (the surveillance video). At this point I am going to move forward and put this ordeal behind me. I will send complaints to the Attorney General's office in both states to conclude this matter. There seems to be no justice for the little people. I hope my post equips the next slip and fall victim with the knowledge needed to immediately seek legal counsel, take pictures of everything, get statements from witnesses, and record all dealings with Kroger's representatives because Kroger will not give you a fair dealings.
Regards,
[redacted]
I have contacted the customer directly by email on 3/04/16. We apologized and advised we documented their concern, notified the store and offered them a token of our appreciation. I also responded to the Revdex.com advising that I contacted the customer directly and offered the customer a token of our appreciation. The customer must have not read our email before she responded to our comments sent to the Revdex.com or she would have understood what a token of our appreciation meant. Please direct the customer to read our email and if there is anything else I can help with, please let me know. Thank you.
I spoke to [redacted] at Kroger's [redacted] Division ###-###-####, and resolve the problem. I was able to go into the [redacted] Road store and pick up the DVD for the advertised price. Thank you for your prompt service. [redacted]
Kroger needs to modify their card readers to accept a person’s
signature instead of forcing their customers to use their personal pin numbers
to complete transactions at the checkout lanes.
We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via phone and left voicemail. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Regards, The Kroger Co.
We appreciate the Revdex.com's assistance in this matter. After reaching out to [redacted], I was advised they contacted the customer with the results of their claim on 6/29/15. We concur with [redacted]’s investigative team. Any concerns regarding this claim must be made by...
contacting [redacted] offices directly. We respectfully request that the Revdex.com close this contact.
Regards,
The Kroger Co
Ref # [redacted]
We are only a third party vendor for retail gift cards. This is not a product that we manufacture and we would not be financially responsible for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding this gift card. Also the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further with activating the pin for the gift card. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We want to apologize for any inconvenience this customer encountered. After researching, this customer contacted us twice by email and our customer service responded on 2/26/16 and 3/26/16 but the email...
address the customer provided was undeliverable and the phone numbers provided are invalid. We've properly documented this customer's concern and we've contacted Store Management. We feel confident Store Management will take the necessary steps to prevent this from happening again in the future. We would like to make this right with the customer. Please have the customer contact us back with their shopper's card number.Regards,Kroger Co.Ref # [redacted]
We appreciate the assistance of the Revdex.com. We have provided the customer with the information they've requested. Advised customer they redeemed the coupon in question on 5/14/15. We also included a copy of his receipt where he received the $.40 off. We 've documented his concern regarding this information not showing online and forwarded it to our digital team in order to prevent this from happening again in the future. We respectfully have nothing further to add regarding his inquiry and request for the Revdex.com to close this case.
Regards,
Kroger Co.
Ref # [redacted]
They just advised they didn't have any other complaints about bad gasoline which doesn't mean anything. I could have gotten the gasoline before the fill up but I know and have proof that for two weeks straight I got gasoline from that store. I also had the Lexus Westside dealer and [redacted] Automotive confirm the gasoline was not good. Most people only get a few gallons and from different stations but I always get my gasoline from them on Fridays and this time it was two weeks in a row. They did not provide any proof -- just a statement from their "insurance" people. What else would I expect.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer's directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We need more information in...
order to address your issue. A voicemail was left for the customer for a return call. There is nothing more important to us than making sure your shopping experience meets your expectations. We look forward to hearing from you soon. Regards,Kroger Co.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint through the Revdex.com. Please accept our sincerest apologies for your experience. Your comments have been forwarded to the Store Management to be reviewed. This is an insurance matter, please...
follow-up with [redacted] investigative team. If [redacted] has already contacted you with their response we do support their decision. Thank you for contacting us.[redacted] Office: ###-###-####Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] Sorry, the response form doesn't seem to even have an option for "reply to the message" (just "accept" or "reject"), so I'll paste the original message below, and put my responses to your inquiries here:*The company (in the form of the [redacted] Kroger in [redacted]) has NOT addressed the issues of this dispute, outside of the general manager (one Mr. F[redacted]) treating me scornfully, telling me several lies over the course of my multiple wasted trips to and from the store, and generally leaving me very disinclined to shop at Kroger ever again;* A follow-up phone call and complaint on the national-chain level ended with an operator's offer to send me a $25 gift card good at any Kroger or its affiliate stores, which isn't very satisfactory due to the last (bolded) part of the prior sentence. (What good is store scrip for a store I no longer wish to patronize?);*The company has not fulfilled the proposed offer of a $25 gift card yet, and now that I think about it the company seems unlikely to be able to provide its proposed solution anyway, since no one asked me for my mailing, Kroger card, or contact information prior to this email!Look, the people who most owe others an apology are always the least likely to tender up an apology, so I'm not expecting any accounting for the many unprofessional behaviors and actions carried out by Kroger employees during this encounter. I simply wish to regain what I feel is owed to me (the $10 that should have been deducted from my two grocery bills over Labor Day weekend) and I will do my best to give Kroger stores a wide berth while they carry out whatever pantomime of honest business dealings that they feel capable of on a day-to-day basis. I wasn't kidding when I pointed out that there are three better, cheaper, closer grocery stores (with far less hostile employees) within range of my home, so when this minor debt gets settled up I will be absolutely done with Kroger as a whole.It might be in the corporation's better interest to ask exactly why this Kroger's employees worked up such hostility to a pricing issue that the general manager himself acknowledged was justified. I'm sending along a .pdf attachment of the receipts and the sales tags that I brought along as evidence that the miscalculation that I noticed was indeed the store's fault: I'm still surprised by the fact that the employees seem to be purposely putting price tags on the shelves that they know will not ring up properly at the register, and then refusing to correct the error. The only way that this whole incident makes sense to me is that I accidentally exposed the store's active bait-and-switch defrauding of its customers, and the employees first tried to bribe me with cash from the till, and then shifted over into overt hostility once the bribes didn't work.Anyway, my Kroger Plus card number is #[redacted]- not that I intend to keep using said card in any capacity after this ridiculous ordeal.Okay, this is the end of my reply. What follows is just the copied-from-Revdex.com message that I'm including as context. If you have any further questions, an email response is probably the quickest way to contact me.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ ** [redacted]
We want to apologize for any errors this pharmacy has made in filling this customer's prescriptions. I've reached out to the Pharmacy Co Manager Mr. Raul F. and he will be contacting the customer to resolve this issue. We appreciate the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance....
This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs among banking/financial institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump.
Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s/financial institutions discretion.
If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.
If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).
KCRC Number: ###-###-####
This same information has already been provided to the customer when they contacted our Customer Service on 1/03/16.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No insurance company has contacted me to date.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The associate made an error in charging the Customer only $47.99 instead of the correct sale price $49.99. We want to assure the customer all of the appropriate parties have been notified of their...
concern. We want to apologized for any confusion or frustration but we will be supporting Store Managements decision to not offer a lower price on this item.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the assistance of the Revdex.com. Medicare Advantage is Medicare Part D which is a form of Medicare. The Pharmacist wasn't incorrect in advising the customer of this information but they were just trying to give their best guess as to what may have happened as to why the system glitched. This...
customer's concern has already been documented as of 9/29/15 and forwarded to the Division so they can see what they can do to prevent any glitches from occurring in the system in the future. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
We want to apologize and I've applied 800 points into October as a courtesy. The excluded gift cards are listed on the gift card kiosk. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref #[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no offer of settlement and I do not have the resources or emotional strength to pursue this. I cannot afford an attorney and the Kroger company is well aware that many attorneys are not interested in small cases such as this one because they will not offer huge payouts. Therefore the little people such as myself lose. It is upsetting to know that I walked into their store slipped on a wet substance that I did not put there, paid medical expenses and the Kroger company chose not to do anything to right this wrong. They chose to string me along for 60 days with a claims representative that deceptively led me to believe that she would pay a claims so that they could destroy/purge the evidence (the surveillance video). At this point I am going to move forward and put this ordeal behind me. I will send complaints to the Attorney General's office in both states to conclude this matter. There seems to be no justice for the little people. I hope my post equips the next slip and fall victim with the knowledge needed to immediately seek legal counsel, take pictures of everything, get statements from witnesses, and record all dealings with Kroger's representatives because Kroger will not give you a fair dealings.
Regards,
[redacted]
I have contacted the customer directly by email on 3/04/16. We apologized and advised we documented their concern, notified the store and offered them a token of our appreciation. I also responded to the Revdex.com advising that I contacted the customer directly and offered the customer a token of our appreciation. The customer must have not read our email before she responded to our comments sent to the Revdex.com or she would have understood what a token of our appreciation meant. Please direct the customer to read our email and if there is anything else I can help with, please let me know. Thank you.
I spoke to [redacted] at Kroger's [redacted] Division ###-###-####, and resolve the problem. I was able to go into the [redacted] Road store and pick up the DVD for the advertised price. Thank you for your prompt service. [redacted]
Kroger needs to modify their card readers to accept a person’s
signature instead of forcing their customers to use their personal pin numbers
to complete transactions at the checkout lanes.
We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via phone and left voicemail. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Regards, The Kroger Co.
We appreciate the Revdex.com's assistance in this matter. After reaching out to [redacted], I was advised they contacted the customer with the results of their claim on 6/29/15. We concur with [redacted]’s investigative team. Any concerns regarding this claim must be made by...
contacting [redacted] offices directly. We respectfully request that the Revdex.com close this contact.
Regards,
The Kroger Co
Ref # [redacted]
We are only a third party vendor for retail gift cards. This is not a product that we manufacture and we would not be financially responsible for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding this gift card. Also the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further with activating the pin for the gift card. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We want to apologize for any inconvenience this customer encountered. After researching, this customer contacted us twice by email and our customer service responded on 2/26/16 and 3/26/16 but the email...
address the customer provided was undeliverable and the phone numbers provided are invalid. We've properly documented this customer's concern and we've contacted Store Management. We feel confident Store Management will take the necessary steps to prevent this from happening again in the future. We would like to make this right with the customer. Please have the customer contact us back with their shopper's card number.Regards,Kroger Co.Ref # [redacted]
We appreciate the assistance of the Revdex.com. We have provided the customer with the information they've requested. Advised customer they redeemed the coupon in question on 5/14/15. We also included a copy of his receipt where he received the $.40 off. We 've documented his concern regarding this information not showing online and forwarded it to our digital team in order to prevent this from happening again in the future. We respectfully have nothing further to add regarding his inquiry and request for the Revdex.com to close this case.
Regards,
Kroger Co.
Ref # [redacted]
They just advised they didn't have any other complaints about bad gasoline which doesn't mean anything. I could have gotten the gasoline before the fill up but I know and have proof that for two weeks straight I got gasoline from that store. I also had the Lexus Westside dealer and [redacted] Automotive confirm the gasoline was not good. Most people only get a few gallons and from different stations but I always get my gasoline from them on Fridays and this time it was two weeks in a row. They did not provide any proof -- just a statement from their "insurance" people. What else would I expect.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer's directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We need more information in...
order to address your issue. A voicemail was left for the customer for a return call. There is nothing more important to us than making sure your shopping experience meets your expectations. We look forward to hearing from you soon. Regards,Kroger Co.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint through the Revdex.com. Please accept our sincerest apologies for your experience. Your comments have been forwarded to the Store Management to be reviewed. This is an insurance matter, please...
follow-up with [redacted] investigative team. If [redacted] has already contacted you with their response we do support their decision. Thank you for contacting us.[redacted] Office: ###-###-####Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] Sorry, the response form doesn't seem to even have an option for "reply to the message" (just "accept" or "reject"), so I'll paste the original message below, and put my responses to your inquiries here:*The company (in the form of the [redacted] Kroger in [redacted]) has NOT addressed the issues of this dispute, outside of the general manager (one Mr. F[redacted]) treating me scornfully, telling me several lies over the course of my multiple wasted trips to and from the store, and generally leaving me very disinclined to shop at Kroger ever again;* A follow-up phone call and complaint on the national-chain level ended with an operator's offer to send me a $25 gift card good at any Kroger or its affiliate stores, which isn't very satisfactory due to the last (bolded) part of the prior sentence. (What good is store scrip for a store I no longer wish to patronize?);*The company has not fulfilled the proposed offer of a $25 gift card yet, and now that I think about it the company seems unlikely to be able to provide its proposed solution anyway, since no one asked me for my mailing, Kroger card, or contact information prior to this email!Look, the people who most owe others an apology are always the least likely to tender up an apology, so I'm not expecting any accounting for the many unprofessional behaviors and actions carried out by Kroger employees during this encounter. I simply wish to regain what I feel is owed to me (the $10 that should have been deducted from my two grocery bills over Labor Day weekend) and I will do my best to give Kroger stores a wide berth while they carry out whatever pantomime of honest business dealings that they feel capable of on a day-to-day basis. I wasn't kidding when I pointed out that there are three better, cheaper, closer grocery stores (with far less hostile employees) within range of my home, so when this minor debt gets settled up I will be absolutely done with Kroger as a whole.It might be in the corporation's better interest to ask exactly why this Kroger's employees worked up such hostility to a pricing issue that the general manager himself acknowledged was justified. I'm sending along a .pdf attachment of the receipts and the sales tags that I brought along as evidence that the miscalculation that I noticed was indeed the store's fault: I'm still surprised by the fact that the employees seem to be purposely putting price tags on the shelves that they know will not ring up properly at the register, and then refusing to correct the error. The only way that this whole incident makes sense to me is that I accidentally exposed the store's active bait-and-switch defrauding of its customers, and the employees first tried to bribe me with cash from the till, and then shifted over into overt hostility once the bribes didn't work.Anyway, my Kroger Plus card number is #[redacted]- not that I intend to keep using said card in any capacity after this ridiculous ordeal.Okay, this is the end of my reply. What follows is just the copied-from-Revdex.com message that I'm including as context. If you have any further questions, an email response is probably the quickest way to contact me.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ ** [redacted]
We want to apologize for any errors this pharmacy has made in filling this customer's prescriptions. I've reached out to the Pharmacy Co Manager Mr. Raul F. and he will be contacting the customer to resolve this issue. We appreciate the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance....
This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs among banking/financial institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump.
Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s/financial institutions discretion.
If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.
If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC).
KCRC Number: ###-###-####
This same information has already been provided to the customer when they contacted our Customer Service on 1/03/16.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No insurance company has contacted me to date.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The associate made an error in charging the Customer only $47.99 instead of the correct sale price $49.99. We want to assure the customer all of the appropriate parties have been notified of their...
concern. We want to apologized for any confusion or frustration but we will be supporting Store Managements decision to not offer a lower price on this item.
Regards,
Kroger Co.
Ref # [redacted]