Ticket Snipers

Only the client is notified directly of the decision based on the courts docket. We are not notified of the decision and solely rely on the customer to inform us of the decision. Every courthouse has a different turnaround time due to the schedule of the court, the client must be diligent and send over a copy of the decision immediately as prompt action is required to rectify the situation. After the limited time period has expired the court does not allow any action on the violation and we cannot issue a refund. This timeframe is clearly listed in multiple areas on the website and in the terms and conditions. We do not impose these time guidelines they are a requirement of the court to receive resolution. We cannot beat every case for the few violations that are not dismissed we must received notification in a timely manner to correct the situation. Unfortunately the client has not acted in a timely manner and the violation has passed the required time period to allocate a refund. We will do everything in our power to gain resolution on this issue but we are limited by the clients lack of due dillegence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is complete BS. First of all I never complained about the court response going to a wrong address, not sure where that is coming from.
Secondly, the core issue is this. The court did issue the decision March 11. HOWEVER, they did not send it to me until March 27, and I did not receive it until March 30. I sent it to [email protected] per the instructions on their website the day after I received it. Ticket Snipers is well aware of the back log and disorganization of the courts, and they know that it makes it IMPOSSIBLE for any consumer to actually take them up on their "refund offer" as the court delays mailing the decision until after the offer has already expired. In other words, it was not possible for me to mail it to them within 10 days of the decision date, as I hadn't yet received the decision. This is FRAUD. You should be shut down and ashamed of yourself. In the mean time, refund me in full, as your service is a sham.
Regards,
[redacted]

[redacted] contacted our office on September 30, 2015 for
legal assistance. After discussing our service with [redacted] payment was made and
service officially begun on the violation.
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket. [redacted] personally
read, signed, and agreed to the terms of our service (see attached). By
agreeing to our terms of service (attached), [redacted] understood that we would
compose a legal brief to contest a California traffic ticket.
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached). 
[redacted] read, understood, signed, and agreed to the terms
of service in writing by signing our “Service Contract.” This contract
specifically includes no promises as to the outcome of the case. There is also
a fully disclosed NON-REFUNDABLE $99 document drafting fee for completing the
trial documents regardless of outcome of the trial.
[redacted] has breached our agreement and service contract by
directly violating the terms of the contract.
Failure to take the required action on [redacted] ‘s behalf is
negligence and directly violates the terms and conditions mutually agreed upon in
writing before services were rendered.
We have performed the service in full, as described in a
timely manner. This chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner.

This Company turns off their email server outside business hours. SO if you send them email during hours they are closed they do not recieve it and if you are sending in refund documents to them via-email the email gets returned and in my case I email evenings. It appears to be a intended scam/refund scam. Buyer BEWARE. What the game seems to be is that in 10 days there are two weekends and all the evenings when your mail cant get to them and it gets returned as undeliverable. UNTIL the server is turned back on. SO if you send email at night your mail seeking your refund gets returned to sender and your 10days which amounts to 6 days if you subtract the days their mail server is off and then the after 6-8am it is off as well. SO good luck notifying them via their instructions. I might take them to small claims court in Bakersfield and let them drive up here to defend their sketchy practices..

[redacted] personally contacted our office for legal assistance. After discussing our service with [redacted] payment was made and service officially begun on the violation.   [redacted] engaged our service to compose a defense for a trial by written declaration to contest a traffic...

ticket. [redacted] personally read, signed, and agreed to the terms of our service (see attached). By agreeing to our terms of service, [redacted] understood that we would compose a legal brief to contest a California traffic ticket.   Payment for our service is strictly and solely for drafting the providing legal documents and not for results, which is clearly stated in our service contract (attached).   [redacted] read, understood, signed, and agreed to the terms of service in writing by signing our “Service Contract.” This contract specifically includes no promises as to the outcome of the case. There is also a fully disclosed NON-REFUNDABLE $99 document drafting fee for completing the trial documents regardless of outcome of the trial.   [redacted] has breached our agreement and service contract by directly violating the terms of the contract.   Failure to take the required action on [redacted]’ behalf is negligence and directly violates the terms and conditions mutually agreed upon in writing before services were rendered.   We have performed the service in full, as described in a timely manner. This complaint in unfounded and unjustified with no merit and should be denied in a timely manner.

Ms. [redacted] claims she was never sent a verdict and cannot receive the verdict from the courts. She also claims that she was found guilty of the violation but cannot provide any documentation to support the purported "Guilty: verdict. Multiple members of our case development team have spoke with Ms. [redacted] about this issue. Unfortunately Ms. [redacted] has waited over 6 months since the verdict was rendered to take action on the violation, because of the extremely long time period that has elapsed since the verdict was rendered no further action is available on the citation.
When contesting a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket and therefore,
Ticket Snipers can only issue a refund if notified within the required time
period (10 days) as mutually agreed to in the (terms and conditions).
We prepared a comprehensive
(21 pages with all supporting documentation and photographs) statement of facts
for this client with twelve arguments to dismiss the traffic ticket. The
arguments were prepared based on specific information the client provided and
information obtained from the governmental agency that has jurisdiction at the
intersection where the alleged violation occurred including the operation of
the traffic signal timing and the yellow minimum standards. After the statement
of facts was finalized, we sent all the documents to our client for review
prior to filing. Therefore, our client was able to review the documents prior
to signing them and filing the documents with the court. The client did not
express any concerns about the arguments in the statement prior to the filing
of the documents with the court. It is important to note that the arguments
presented in each case are subject to the specific facts related to the
conditions surrounding the issuance of the ticket.
Our experts do not
manufacture facts. However, our experts will use the most advantageous
arguments to enhance the chances of dismissing the ticket. However, just like
in any other case the final decision is with the judge. Furthermore, please
note that every client, prior to being able to sign up through our website’s
automated system for our service, must read and agree to the terms of our user
agreement. The automated system will NOT even allow a potential client to
complete the sign up process without reading and agreeing to the terms of the
user agreement which very clearly states in pertinent part: “You, the customer,
agree that you have read and agree to be bound by the terms and conditions set
forth in this Agreement.
When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket. If you are
found guilty Ticket Snipers offers a refund of your service fee if the verdict
is received within 10 days of the decision. Once this time-frame has expired
the violation becomes finalized. Due to the numerous options available before
the rebuttal time frame expires we cannot issue a refund after the 10-day
period. After the 10-day period expires the violation has been finalized and no
further action is available to further contest the citation.
Clearly stated in our (terms
and agreements), the user agreement cannot be any clearer that the dismissal of
the citation is not guaranteed. Prior to signing up we inform our clients
numerous times “in the unlikely event you are found guilty a copy of the notice
of decision is due IMMEDIATELY.” We did not receive the official notice of
decision until after the 10-day period and the client has refused to take
responsibly for the lack of due diligence. We are bounded by the terms and an
agreement agreed to before engaging our service, this information is universal
throughout the website and the formal agreement. We have offered to help the
client enroll in traffic school to no avail. Overall we are disappointed with
the outcome of the case and have taken every and all steps available to help rectify
the situation.

When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket and therefore,
Ticket Snipers can only issue a refund if notified within the required time
period (10 days) as mutually agreed to in the (terms and conditions).
We prepared a comprehensive
(22 pages with all supporting documentation and photographs) statement of facts
for this client with twelve arguments to dismiss the traffic ticket. The
arguments were prepared based on specific information the client provided and
information obtained from the governmental agency that has jurisdiction at the
intersection where the alleged violation occurred including the operation of
the traffic signal timing and the yellow minimum standards. All references with
respect to the installation of required notification signs were based on the
California Vehicle Code. After the statement of facts was finalized, we sent
all the documents to our client for review prior to filing. Therefore, our
client was able to review the documents prior to signing them and filing the
documents with the court. The client did not express any concerns about the
arguments in the statement prior to the filing of the documents with the court.
It is important to note that the arguments presented in each case are subject
to the specific facts related to the conditions surrounding the issuance of the
ticket.
Our experts do not
manufacture facts. However, our experts will use the most advantageous
arguments to enhance the chances of dismissing the ticket. However, just like
in any other case the final decision is with the judge. Furthermore, please
note that every client, prior to being able to sign up through our website’s
automated system for our service, must read and agree to the terms of our user
agreement. The automated system will NOT even allow a potential client to
complete the sign up process without reading and agreeing to the terms of the
user agreement which very clearly states in pertinent part: “You, the customer,
agree that you have read and agree to be bound by the terms and conditions set
forth in this Agreement.
When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket. If you are
found guilty Ticket Snipers offers a refund of your service fee if the verdict
is received within 10 days of the decision. The courts impose the limited time
frame, once this time-frame has expired the violation becomes finalized. Due to
the numerous options available before the rebuttal time frame expires we cannot
issue a refund after the 10-day period. After the 10-day period expires the
violation has been finalized and no further action is available to further
contest the citation.
Clearly stated in our (terms
and agreements), the user agreement cannot be any clearer that the dismissal of
the citation is not guaranteed. Prior to signing up we inform our clients
numerous times “in the unlikely event you are found guilty a copy of the notice
of decision is due IMMEDIATELY.” We did not receive the official notice of
decision until after the 10-day period and the client has refused to take
responsibly for the lack of due diligence. We are bounded by the terms and an
agreement agreed to before engaging our service, this information is universal
throughout the website and the formal agreement. We have offered to help the
client enroll in traffic school to no avail. Overall we are disappointed with
the outcome of the case and have taken every and all steps available to help rectify
the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want other people to be aware of Ticket Snippers' fraud. I will donate any and all monies recovered to Revdex.com's anti-fraud efforts. I want the general public to know how Ticket Snippers uses fraudelent advertising to con customers and take their money. The only way they stay in business is because he general public is unaware of their lies and misrepresentations.Their current web page (ticketsnippers.com) unequivocally states in bold "If your ticket is not dismissed YOU WILL GET YOURMONEY BACK, IRON CLAD AND GUARANTEED!".Ask them under oath, how many cases they are successfully resolved in their clients favor and ask them to show proof. They fraudently misrepresented to me that over 80% of cases are successful. That is fraudulent enticement. They also misrepresents to me that if they where not successful they would refund my money. They did not!If the Revdex.com refuses to act, I am worried about the integrity of the Revdex.com's consumer protection. Call me and I am happy to talk to you in detail about how this fraud is perpetuated.Regards,
[redacted]

[redacted] personally contacted our office for legal
assistanceAfter discussing our service with [redacted] payment was made and
service officially begun on the violation
[redacted] engaged our service to compose a defense for
a trial by written declaration to contest a traffic ticket[redacted] personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached).
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our "Service Contract." This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
[redacted] has breached our agreement and service
contract by directly violating the terms of the contract
Failure to take the required action on [redacted]'s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner

[redacted] contacted our office on June 24, 2015 for legal
assistance. After discussing our service with Mr. [redacted] he personally made the
payment with his card and service officially begun on the violation.
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket he was issued. [redacted]
personally read, signed, and agreed to the terms of our service. By agreeing to
our terms of service, [redacted] understood that we would compose the
defenses for the dismissal of his traffic tickets and he was required to send
the defenses to the court.
All information used in the documents is based on the
information that [redacted] to us through our online system, email, and through
multiple conversations he had with our legal team. Payment for our service is
not for attorney representation, we do not appear on behalf of clients issued
traffic tickets, this was explained to him each time he engaged our service.
When [redacted] signed/agreed to the terms of service, he
understood we make no promises to the outcome of the case and that are fee is
for drafting and completing the trial documents regardless of outcome of the
trial. If the client is found guilty he would simply need to send us the
verdict within 10-days, he is not required to go to court on a new trial in
order to qualify for our service fee refund. [redacted] was again re-notified
about the 10-day policy through our terms of service, verbally over the phone
by our legal team and via email, we clearly state the verdict must be received
within 10-days to qualify for a service fee refund. [redacted] received the
verdict and did not send a copy of the verdict over in a timely manner to
qualify for a service fee refund. Not sending a copy of the verdict is
negligence and directly violates the terms and conditions mutually agreed upon
by not submitting the verdict to us in a timely manner.
We have performed our service as described and in a timely
manner.

We have exhausted all resources trying to satisfy the clients demands.No further action is available at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TicketSnipers does not provide a sufficient amount of time to respond to the court verdict.  By the time the court letter was received and reviewed it had exceeded their given time limit for a refund.  
 
Regards,
[redacted]

Due to the customer's negligence no further action is available at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are using deceptive tactics in order to not refund me my money.  I stated earlier that 10 days is not enough time to respond when the court makes a decision and then does not mail it out for 7 days leaving the customer only 3 days to respond.  If the customer is gone for a 4 day vacation then it makes it impossible for the customer to comply with their demands.  I was out of town because my 22 year old son died in a tragic accident while on vacation in New York and I was taking care of his death.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I understand the policy, however, Ticketsnipers FORCED me to "keep waiting" for my decision which would then ultimately push me out of the refund window. This was an UNFAIR business tactic used in order to keep my money. I feel an investigation should be launched because I have found that this is a COMMON business tactic by them.
Also in their response, you can clearly tell that it is an automated response because they sent me the exact same thing. They are not even responding to my case personally. This is a shady business in general.
Thank you for your help and support.
Regards,
[redacted]

[redacted] contacted our office on the morning of October June 21, for legal
assistanceAfter discussing our service with [redacted] he personally made
the payment and service begun on the violation
[redacted] engaged our service to compose a defense for a trial by written
declaration to contest a traffic ticket she was issued[redacted] read,
signed, and agreed to the terms of our serviceBy agreeing to our terms of
service, [redacted] understood that we would compose the defenses for the
dismissal of his traffic tickets and he was required to send the defenses to
the court
All
information used in the documents is based on the information that [redacted]
submitted to us through our online system, email, and through multiple
conversations he had with our legal teamPayment for our service is not for
attorney representation, we do not appear on behalf of clients issued traffic
tickets, this was explained to him each time she engaged our service
When
[redacted] signed/agreed to the terms of service, [redacted] understood
that if he was found guilty he would simply need to send us the verdict within
10-days, he is not required to go to court on a new trial in order to qualify
for our service fee refund[redacted] was again re-notified about the 10-day
policy through our terms of service, verbally over the phone by our legal team
and via email, we clearly state the verdict must be received within 10-days to
qualify for a service fee refund[redacted] received the verdict on
September 5, (notarized confirmed delivery by the State for this date) and
she did not email us a copy of the verdict until September 17, 2014, directly
violating the terms and conditions mutually agreed upon by not submitting the
verdict to us in a timely manner
Once
again, we have honored our agreement as promised; we researched, composed and
delivered accurate defense documents to the client in a timely manner as agreed
to in writing
As
a courtesy we have tried to help the client enroll into traffic school
Instructions are clearly listed on our website and in multiple email we have
sent him showing [redacted] the correct way to enroll and complete traffic school
Unfortunately the client has been negligent, not completing the actual course
and sending confirmation to the Court as required
If
you need any other documentation/clarification please do not hesitate to reach
out to us at anytime

I had a red light offence in San Francisco, paid the fee and lost in court. I had no complaint about losing the case but TicketSnipers simply refuses to refund the fee minus admin costs as promised. I even visited the premises but no one even answered the door (appeared a private residence) Months of phone calls, emails etc and no responses. I recommend never to use this company. [redacted]

Hello [redacted],This notification comes as a surprise to us and we would like to clarify any questions you may have.Your defense documents were completed and sent to you on July 13, 2015 to your email on file ([redacted]).We will reach out to you via phone first thing Monday morning on your...

cell phone ###-###-####. I Look forward to clearing up the misunderstanding and answering any questions you may have about the violation.Best regards,[redacted]

We have contacted Ms. M[redacted] regarding this issue, when you contest a traffic ticket no one can guarantee the outcome
of the case regarding the verdict rendered by the court. 
As such, Ticket Snipers does not guarantee any outcome related
to your traffic ticket including the dismissal of the ticket. If you are found
guilty Ticket Snipers offers a refund of your service fee if the verdict is
received within 10 days of the decision. Once this time-frame has expired the
violation becomes finalized. 
The client lists the correct mailing address on each form, we have no control over the address that is given by each client at their own direction. We sympathize with the client, due to the numerous options available before the rebuttal time
frame expires we cannot issue a refund after the 10-day period. After the
10-day period expires the violation has been finalized and no further action is
available. Because the client has let this mandatory time frame expired no
further action can be taken on the violation.
We are willing to work with the client on a resolution if
any were available. As a good faith gesture, we will contest the clients
next violation pro-bono.

[redacted]Please find attached copy of ticket that was sent to Ticket Snipers for their assessment if a service could be provided.[redacted]