Ticket Snipers

Ms** contacted our office for legal defense documents for
a turn violation she received on January 22, On March 13,payment was
made for our serviceOne week later on March 24, the defense documents were
delivered, approved, signed and sent to the court for judicial review by Ms**
personality
Unfortunately Ms** was found guilty of the violation
Several members of our case development team spoke with the customer and issued
an apology for the incorrect verdict and any misunderstanding that may or may
not have occurredClearly listed multiple times in our Terms & Agreements
([redacted]), Refunds
([redacted]) and Homepage page every case includes a
non-refundable $document-drafting fee and must returned to our office within
a day period to be eligible for a service fee refundWe are obviously
disappointed with the outcome, unfortunately we cannot beat every violation
As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including the dismissal of the ticketIf you
are found guilty Ticket Snipers offers a refund of your service fee if the
verdict is received within days of the decisionOnce this time-frame has
expired the violation becomes finalized
After the 10-day period expires the violation has been
finalized and no further action is availableBecause the client has let this
mandatory time frame expired no further action can be taken on the violation
We issued different refunds for clients that were
unsuccessfully during the time period in which Ms** claims he could not send
the paperworkMs**'s claims about the refund policy are unfoundedWe issued
different refunds during the last week of December (records available), which
is no different from the 100's of refunds that are allocated every year for
clients that are unsuccessful and follow the process correctly.
Once ag**n, we have honored our agreement as promised and
delivered the defense documents complete and in a timely manner as described
We can provide the agreed upon terms and conditions specifically stating the
day period which was electronically agreed upon by Ms** at the time of
engaging our service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The terms of Ticket Snipers refund clearly stated " In the unlikely event you are found guilty, promptly send us a copy of the "Notice of Decision" (TR-215) within 10 days of the courts certification of mailing date and Ticket Snipers will issue you an Immediate refund" I've taken several screen shots of Ticket Snipers's website which lists the terms of its refund policy and I've attached one such picture here for you to understand the terms of its refund policy.In my case, the courts certification of mailing date is June 23, 2015. This is clearly printed out on TR-215. I'm attaching front and back pages of my TR-215 so that you can verify the courts certification of mailing date of June 23, 2015.I submitted my request for refund on July 2nd, 2015. Ticker Snipers sent out a confirmation email when it received my request for refund. I'm also attaching this email here so that you can verify that I indeed sent out request for refund to Ticket Snipers on July 2nd, 2015.June 23, 2015 to July 2, 2015 is within 10 days. Ticket Snipers did not provide any service that is helpful to me (I was found guilty) and when I submitted my request for refund in full accordance with its refund policy, it refused to issue me the refund.   Please review all the hard evidence that I've attached.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Revdex.com,I was very dissatisfied with the response from Ticket Sniper. They offered no resolution  to this case. Their response is filled with inaccuracies and vuage excuses as to why they did not honor their own refund policy. I have an e-mail  from them that states that all I have to do is send in the judges verdict within 10 days of receiving it and they will refund my money minus a $50 charge. I submitted the paper work the very day I received in the mail. I qualified for the refund, and they simply do not want to honor the refund policy. Ticket Snipers is hiding behind inaccuracies and vague excuses. 
I am asking that this case stay open if for no other reason than to warn others of Ticket Snipers reluctance to honor legitimate refund requests and their poor customer service. Also, I would still like my refund minus the $50 charge.
Regards,
[redacted]

We have tried numerous
times to communicate with Mr. [redacted], when you contest a traffic ticket no
one can guarantee the outcome of the case regarding the verdict rendered by the
court. 
As such, Ticket Snipers
does not guarantee any outcome related to your traffic ticket including the
dismissal of the ticket. If you are found guilty Ticket Snipers offers a refund
of your service fee if the verdict is received within 10 days of the decision.
Once this time-frame has expired the violation becomes finalized. 
Due to the numerous
options available before the rebuttal time frame expires we cannot issue a
refund after the 10-day period. After the 10-day period expires the violation
has been finalized and no further action is available. Because the client has
let this mandatory time frame expired no further action can be taken
on the violation.
We have exhausted every avenue/resources available in
efforts of meeting the client’s demands.
Due to the customer's time mis-management no further action is
available on this violation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The information provided by Ticket Snipers is not accurate. I sent a copy of my ticket for their evaluation on February 10, 2015. They replied to my e-mail stating the case was still good and I was able retain their services. I retained their services the same day. When I went to court the following day February 11th, 2015 the court told me the date for disputing the ticket had been expired over 2 months ago and there was nothing I could do. Since Ticket Snipers had a copy of my ticket for evaluation of the case prior purchasing their service, they knew this information and upheld disclosing it so I would purchase their service. After receiving this information from the court I called and e-mailed Ticket Snipers several times and I was never able to speak with a real person, so I left messages which none of them was returned. I've requested a refund since they offer a 100% Money Back Guarantee (https://ticketsnipers.com/refunds/) and have also never heard back.
See attached supporting documents.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information (12 Facts) were untrue and not a representation of the site conditions.  Further, it represents that the City of [redacted] was not in compliance with State requirements to operate red light cameras.  This is untrue according to the court and the city representative.  My evidence conflicted with their evidence.  While I was not guaranteed a dismissal, I was guaranteed a refund less $50 if I did not beat the ticket.   Yes, once the City of [redacted] showed me  that the info supplied by Ticket Snipers was false, I changed my plea to get traffic school and not have the points on my record and increased insurance premiums.  The whole point here is that what Tick Snipers sold me was a [redacted] defense. 
Regards,
[redacted]

A friend of mine recommended using Ticket Snipers. He had a case pending that eventually didn't go his way, but he was quite happy with the service. They were professional, responsive and accommodating. I knew what to expect at each step of the process and they followed up with me when I received my verdict.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I told you before the Form TR-215 was sent to the WRONG ADDRESS. We called couple times to Ticket Sniper and asked [redacted] and [redacted] what to do and they told us just wait.  We are waiting until December, 2013 and we went to the court to find out about the result. When I received Form TR-215 I found out that this form form  with the status GUILTY was sent to the WRONG ADDRESS .  Because of that we did not received the court's decision on time. This delay is not our fault. Please give us  our refund in amount $239.00
Regards,
[redacted]

When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket and therefore,
Ticket Snipers can only issue a refund if notified within the required time
period (10 days) as mutually agreed to in the (terms and conditions).
We prepared a comprehensive
(23 page with supporting documentation and photographs) statement of facts
for this client with twelve arguments to dismiss the traffic ticket. The
arguments were prepared based on specific information the client provided and
information obtained from the governmental agency that has jurisdiction at the
intersection where the alleged violation occurred including the operation of
the traffic signal timing and the yellow minimum standards. All references with
respect to the installation of required notification signs were based on the
California Vehicle Code. After the statement of facts was finalized, we sent
all the documents to our client for review prior to filing. Therefore, our
client was able to review the documents prior to signing them and filing the
documents with the court. The client did not express any concerns about the
arguments in the statement prior to the filing of the documents with the court.
It is important to note that the arguments presented in each case are subject
to the specific facts related to the conditions surrounding the issuance of the
ticket.
Our experts do not
manufacture facts. However, our experts will use the most advantageous
arguments to enhance the chances of dismissing the ticket. However, just like
in any other case the final decision is with the judge. Furthermore, please
note that every client, prior to being able to sign up through our website’s
automated system for our service, must read and agree to the terms of our user
agreement. The automated system will NOT even allow a potential client to
complete the sign up process without reading and agreeing to the terms of the
user agreement which very clearly states in pertinent part: “You, the customer,
agree that you have read and agree to be bound by the terms and conditions set
forth in this Agreement.
When you contest a traffic ticket
no one can guarantee the outcome of the case regarding the verdict rendered by
the court. As such, Ticket Snipers does not guarantee any outcome related to
your traffic ticket including dismissal of the ticket. If you are found guilty
Ticket Snipers offers a refund of your service fee if the verdict is received
within 10 days of the decision. The courts impose the limited time frame, once
this time-frame has expired the violation becomes finalized. Due to the
numerous options available before the rebuttal time frame expires we cannot
issue a refund after the 10-day period. After the 10-day period expires the
violation has been finalized and no further action is available to further
contest the citation.
Clearly stated in our (terms
and agreements), the user agreement cannot be any clearer that the dismissal of
the citation is not guaranteed. Prior to signing up we inform our clients
numerous times “in the unlikely event you are found guilty a copy of the notice
of decision is due IMMEDIATELY.” We did not receive the official notice of
decision until after the 10-day period and the client has refused to take
responsibly for the lack of due diligence. We are bounded by the terms and an
agreement agreed to before engaging our service, this information is universal
throughout the website and the formal agreement. We have offered to help the
client enroll in traffic school to no avail. Overall we are disappointed with
the outcome of the case and have taken every and all steps available to help rectify
the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are using deceptive tactics in order to not refund me my money.  I stated earlier that 10 days is not enough time to respond when the court makes a decision and then does not mail it out for 7 days leaving the customer only 3 days to respond.  If the customer is gone for a 4 day vacation then it makes it impossible for the customer to comply with their demands.  I was out of town because my 22 year old son died in a tragic accident while on vacation in New York and I was taking care of his death.
Regards,
[redacted]

We have refunded the client in full, no further action is needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have actually never tried to communicate with me and completely ignore my emails and phone calls. I guess they weren't planning on me having proof that they changed the terms of the agreement AFTER I purchased their services. I'm not asking for them to guarantee the outcome of the verdict, I am asking them to honor the refund policy as it was stated WHEN I PURCHASED THIS SERVICE, not their refund policy after they decided to change it without even notifying me. 
They are not even denying that this is an absolute fact, I see no mention of that at all and that is the entire basis for my complaint. There are no "options for rebuttal" that take place within this 10 day time frame. ticketsnipers does not do appeals AT ALL. I would need to get a different attorney that. This is what they told me before they starting ignoring my texts and emails completely. They had a 30 day time frame in place but since they're hardly winning any cases anymore they changed it to a 10 day time frame so they never have to issue refunds anymore. It took almost a week for a court clerk to even sign off on the verdict and the 10 days had lapsed by the time I received anything in the mail. Also, the violation is not finalized after 10 days. According to the LAW and the court documents I received, the verdict is finalized after 20 days. Again, this magical 10 day period ticketsnipers keeps harping on does not exist. It only exists to steal people's money and not honor their refund guarantee. WHEN I PURCHASED THIS SERVICE THE REFUND POLICY STATED I HAVE 30 DAYS TO RETURN MY FORMS FOR A REFUND. I have provided proof of this and they have not even denied changing their policy on refunds. I returned my forms well within 30 days. You cannot change the terms of service after I purchase the service and not notify me of this change. I want my refund. I really want the entire $239 back as they failed to honor the contract but I will settle for the $189 as agreed. Their "good faith gesture" of offering pro bono services for my next violation is just an obvious attempt to avoid negative feedback from the Revdex.com. Why would I want to use their services again when, by looking at the reviews on Yelp, they are losing about 90% of their cases recently? I'm guessing by the time I get another traffic ticket they will be out of business.
Again, I need to clarify this one last time as they seem to be avoiding the facts here. I did not ask for a guarantee that my traffic ticket would be dismissed. I am asking them to honor the refund policy as it was stated when I purchased this service.
Regards,
[redacted]

[redacted] contacted our office for legal assistanceAfter
discussing our service with [redacted] payment was made and service
officially begun on the violation
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket[redacted] personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached)
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our "Service Contract." This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
[redacted] has breached our agreement and service contract
by directly violating the terms of the contract
Failure to take the required action on [redacted]' behalf is
negligence and directly violates the terms and conditions mutually agreed upon in
writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was never asking you to guarantee a verdict, nor did I
dispute the service that you provided.  I
am purely disputing the unfair, misleading and dishonest practices of your company.  Based on the attached plea form that you
provided and instructed me to fill out, I was under the impression that the
court would send my Notice of Decision to me at that address.  When I never received the Notice, I decided
to take it upon myself and physically went down to the courthouse to obtain the
information needed to issue a refund. 
That very same day, in other words, IMMEDIATELY like you suggested, I emailed
the notice to your office.  I received an
automated response saying that I would be deducted $50 for a document drafting
fee, which was never disclosed on your website nor was I ever told that by any
representative that I spoke with.  It was
very clear to me at the time that you advertised “no hidden fees” and “100%
money back guarantee”!  You must have
many complaints regarding the same because after visiting your current website
you now disclose this “drafting fee”.  I
later received, yet another automated email saying that you were declining any
refund because I did not send you the Notice of Decisions immediately; however
this is not true.  I sent it the day that
I received it, in other words IMMEDIATELY, like you requested.  I am again, requesting a full refund based on
unfair, misleading and dishonest practices that your company thrives on.
Regards,
[redacted]

No further action is available at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ticket Snipers company has breached our agreement and service contract by directly violating the terms of the contract.
 
The Ticket Snipers efforts to dismiss my Traffic Ticket have been unsuccessful in which case, according to our agreement and service contract, I should've received a refund of my payment minus the drafting fee of $99.00 upon submitting the court's decision within 10 days of receipt. Despite the fact I have submitted an e-mail with scanned court's decision to Ticket Snipper within requested 10 days of receipt, I have not received the refund and my further efforts to contact Ticket Snipers were ignored.
 
Ticket Snipers response to Revdex.com investigation did not address the matter of the complaint - refund refusal - and therefore is unsatisfactory. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Before I purchased their service I sent a copy of my traffic ticket and asked if I could still fight since court date had passed and they assured me I could, so I paid for the service and went to court the following day to find out there was nothing I could do. After that, I called at least 50 times for the following 2 weeks and sent several e-mails (about 20) and they never replied my calls or e-mails to provide a refund for the service. I'm trying to resolve this issue in a amicable way but they are acting in bad faith.
Regards,
[redacted]

We have exhausted all available options at this point trying to accomdate the clients request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company Ticket Snipers responded providing the following message: "At this time no further action can be taken, all available methods have been exhausted."
The company seems to have decided to end the dispute by simply ending the dispute without answering the body of complaint. I ask Revdex.com to display the matter in it's entirety of their website in order to provide invaluable information to Ticket Snipers customers and to avoid similar complaints in the future.
Regards,
[redacted]

I never received a written denial of the court because I was never able to file the documents in first place. Ticket Snipers mislead me when I sent them a copy of my ticket and I specifically asked them if I still had time to dispute the ticket. They told me, yes, so I would purchase their service. I found out after I went to the court to file the documents they gave me the wrong information and the court couldn't file any documents pertaining to my ticket because court date has passed.