Ticket Snipers

When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the courtAs such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket and therefore,
Ticket Snipers can only issue a refund if notified within the required time
period (days) as mutually agreed to in the (terms and conditions)
We prepared a comprehensive
(pages with all supporting documentation and photographs) statement of facts
for this client with twelve arguments to dismiss the traffic ticketThe
arguments were prepared based on specific information the client provided and
information obtained from the governmental agency that has jurisdiction at the
intersection where the alleged violation occurred including the operation of
the traffic signal timing and the yellow minimum standardsAfter the statement
of facts was finalized, we sent all the documents to our client for review
prior to filingTherefore, our client was able to review the documents prior
to signing them and filing the documents with the courtThe client did not
express any concerns about the arguments in the statement prior to the filing
of the documents with the courtIt is important to note that the arguments
presented in each case are subject to the specific facts related to the
conditions surrounding the issuance of the ticket
Our experts do not
manufacture factsHowever, our experts will use the most advantageous
arguments to enhance the chances of dismissing the ticketHowever, just like
in any other case the final decision is with the judgeFurthermore, please
note that every client, prior to being able to sign up through our website's
automated system for our service, must read and agree to the terms of our user
agreementThe automated system will NOT even allow a potential client to
complete the sign up process without reading and agreeing to the terms of the
user agreement which very clearly states in pertinent part: "You, the customer,
agree that you have read and agree to be bound by the terms and conditions set
forth in this Agreement
When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the courtAs such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticketIf you are
found guilty Ticket Snipers offers a refund of your service fee if the verdict
is received within days of the decisionOnce this time-frame has expired
the violation becomes finalizedDue to the numerous options available before
the rebuttal time frame expires we cannot issue a refund after the 10-day
periodAfter the 10-day period expires the violation has been finalized and no
further action is available to further contest the citation
Clearly stated in our (terms
and agreements), the user agreement cannot be any clearer that the dismissal of
the citation is not guaranteedPrior to signing up we inform our clients
numerous times "in the unlikely event you are found guilty a copy of the notice
of decision is due IMMEDIATELY." We did not receive the official notice of
decision until after the 10-day period and the client has refused to take
responsibly for the lack of due diligenceWe are bounded by the terms and an
agreement agreed to before engaging our service, this information is universal
throughout the website and the formal agreementWe have offered to help the
client enroll in traffic school to no availOverall we are disappointed with
the outcome of the case and have taken every and all steps available to help rectify
the situation
(The client claims that our paperwork set the case for a in-person trial) In this case the client personally set the Court date incorrectly before our engagementClearly listed on the client's plea paperwork we had set the case for a trial by written declarationThe client had taken action on the violation prior to engaging our service that was Irreversible
Mr[redacted] electronically signed and agreed to the terms
and conditions which specifically state their is no refund unless a trial by written decleration is acheived and the client is found guilty of the violation which is not the situation with Mr[redacted]

We have exhausted every avenue/resources available in efforts of meeting the client’s demands. Due to the customers time mismanagement no further action is available on this violation.

[redacted] contacted
our office for legal assistanceAfter discussing our service with [redacted] personally made the
payment with her card and service officially begun on the violation
[redacted] engaged
our service to compose a defense for a trial by written declaration to contest
a traffic ticket he was issuedMs[redacted] personally read, signed, and agreed to
the terms of our serviceBy agreeing to our terms of service, [redacted] understood that we
would compose the defenses for the dismissal of her traffic tickets and he was
required to send the defenses to the court
All information
used in the documents is based on the information that [redacted] us through our
online system, email, and through multiple conversations he had with our legal
teamPayment for our service is not for attorney representation, we do not
appear on behalf of clients issued traffic tickets, and this was explained to
her in great detail multiple times
When [redacted] signed/agreed to
the terms of service (see attached), he unequivocally understood we make no
promises to the outcome of the case and that are fee is for drafting and
completing the trial documents regardless of outcome of the trialIf the
client is found guilty he would simply need to send us the verdict within
10-days[redacted] was
again re-notified about the 10-day policy through our terms of service,
verbally over the phone by our legal team and via email, we clearly state the
verdict must be received within 10-days to qualify for a service fee refund[redacted] received the
verdict and did not send a copy of the verdict over in a timely manner to
qualify for a service fee refundNot sending a copy of the verdict is
negligence and directly violates the terms and conditions mutually agreed upon
by not submitting the verdict to us in a timely manner
We have
performed our service as described in a timely manner, this chargeback should
be denied as it lacks merit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want other people to be aware of Ticket Snippers' fraud. I will donate any and all monies recovered to Revdex.com's anti-fraud efforts. I want the general public to know how Ticket Snippers uses fraudelent advertising to con customers and take their money. The only way they stay in business is because he general public is unaware of their lies and misrepresentations.
Their current web page (ticketsnippers.com) unequivocally states in bold "If your ticket is not dismissed YOU WILL GET YOURMONEY BACK, IRON CLAD AND GUARANTEED!".
Ask them under oath, how many cases they are successfully resolved in their clients favor and ask them to show proof. They fraudently misrepresented to me that over 80% of cases are successful. That is fraudulent enticement. They also misrepresents to me that if they where not successful they would refund my money. They did not!
If the Revdex.com refuses to act, I am worried about the integrity of the Revdex.com's consumer protection. Call me and I am happy to talk to you in detail about how this fraud is perpetuated.
Regards,
[redacted]

[redacted] personally contacted our office for legal
assistance. After discussing our service with [redacted] payment was made and
service officially begun on the violation.
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket. [redacted] personally
read, signed, and agreed to the terms of our service (see attached). By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket.
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached).
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our “Service Contract.” This contract
specifically includes no promises as to the outcome of the case. There is also
a fully disclosed NON-REFUNDABLE $99 document drafting fee for completing the
trial documents regardless of outcome of the trial.
[redacted] has breached our agreement and service contract
by directly violating the terms of the contract.
Failure to take the required action on [redacted]’s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered.
We have performed the service in full, as described in a
timely manner. This chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[payment was made late night in 04/07/2016, the questionnaire formwas completed and sent before 7 am. I contacted the office before 11 am.  and told the lady to stop the process immediately. The legal firm blocked my number and stopped responding to the phone calls. The lady representative  Provide details of why you are not satisfied with this representative hanged up immediately when she heard my name. I left various vice messages and send emails telling them to stop. They conducted unethical business. I ordered them to stop any process regarding my case, moreover, they do not exist on the address they listed online. I do demand a full refund. ]
Regards,
[redacted]

When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket and therefore,
Ticket Snipers can only issue a refund if notified within the required time
period (10 days) as mutually agreed to in the (terms and conditions). 
We prepared a comprehensive
(23 pages with all supporting documentation and photographs) statement of facts
for this client with fifteen arguments to dismiss the traffic ticket. The
arguments were prepared based on specific information the client provided and
information obtained from the governmental agency that has jurisdiction at the
intersection where the alleged violation occurred including the operation of
the traffic signal timing and the yellow minimum standards. After the statement
of facts was finalized, we sent all the documents to our client for review
prior to filing. Therefore, our client was able to review the documents prior
to signing them and filing the documents with the court. The client did not
express any concerns about the arguments in the statement prior to the filing
of the documents with the court. It is important to note that the arguments
presented in each case are subject to the specific facts related to the
conditions surrounding the issuance of the ticket.
Our experts do not
manufacture facts. However, our experts will use the most advantageous
arguments to enhance the chances of dismissing the ticket. However, just like
in any other case the final decision is with the judge. Furthermore, please
note that every client, prior to being able to sign up through our website’s
automated system for our service, must read and agree to the terms of our user
agreement. The automated system will NOT even allow a potential client to
complete the sign up process without reading and agreeing to the terms of the
user agreement which very clearly states in pertinent part: “You, the customer,
agree that you have read and agree to be bound by the terms and conditions set
forth in this Agreement.
When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the court. As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket. If you are
found guilty Ticket Snipers offers a refund of your service fee if the verdict
is received within 10 days of the decision. Once this time-frame has expired
the violation becomes finalized. Due to the numerous options available before
the rebuttal time frame expires we cannot issue a refund after the 10-day
period. After the 10-day period expires the violation has been finalized and no
further action is available to further contest the citation.
Clearly stated in our (terms
and agreements), the user agreement cannot be any clearer that the dismissal of
the citation is not guaranteed. Prior to signing up we inform our clients
numerous times “in the unlikely event you are found guilty a copy of the notice
of decision is due IMMEDIATELY.” We did not receive the official notice of
decision until after the 10-day period and the client has refused to take
responsibly for the lack of due diligence. We are bounded by the terms and an
agreement agreed to before engaging our service, this information is universal
throughout the website and the formal agreement. We have offered to help the
client enroll in traffic school to no avail. Overall we are disappointed with
the outcome of the case and have taken every and all steps available to help rectify
the situation.

Mr. [redacted] contacted our office for legal defense documents on
October 27, 2014 (10/27/14). One week later, after completing (11/4/14) the
defense documents they were delivered, approved, signed and sent to the court for
judicial review by Ms. [redacted] personality.
Unfortunately Mr. [redacted] was found guilty of the violation.
Several members of our case development team spoke with the customer and issued
an apology for the incorrect verdict and any misunderstanding that may or may
not have occurred. Clearly listed multiple times in our Terms & Agreements
(www.ticketsnipers.com/terms-conditions/), Refunds
(www.ticketsnipers.com/refunds/) and Homepage page every case includes a
non-refundable $50 document-drafting fee and must returned to our office within
a 10 day period to be eligible for a service fee refund. We are obviously
disappointed with the outcome, unfortunately we cannot beat every violation.
As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including the dismissal of the ticket. If you
are found guilty Ticket Snipers offers a refund of your service fee if the
verdict is received within 10 days of the decision. Once this time-frame has
expired the violation becomes finalized.
After the 10-day period expires the violation has been
finalized and no further action is available. Because the client has let this
mandatory time frame expired no further action can be taken on the violation.
We issued 8 different refunds for clients that were unsuccessfully
during the time period in which Mr. [redacted] claims he could not send the
paperwork. Mr. [redacted]’s claims about the refund policy are unfounded. We issued
8 different refunds during the last week of December (records available), which
is no different from the 100’s of refunds that are allocated every year for
clients that are unsuccessful and follow the process correctly.
Once again, we have honored our agreement as promised and
delivered the defense documents complete and in a timely manner as described.
We have attached the agreed upon terms and conditions specifically stating the 10
day period which was electronically agreed upon by Mr. [redacted] at the time of
engaging our service.

Hi [redacted],
Thanks for the offer to follow up further on this complaint. Based on how they've responded so far and similar complaints documented in Yelp reviews, I do not feel it is worth pursuing any longer. Please close this complaint to further follow-up. Please note this unsatisfactory claim resolution in their Revdex.com standing.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The timely response required to satisfy your terms of service and not be in breach of contract was not possible due to a delay in me receiving the notice from the court. This resultant breach was never in my control and lies solely on the consistent efficiency of the US Postal Service. The notice was mailed by the court without certification, tracking or expedition during a busy holiday season. I conveyed the notice to your offices on the same calendar day that I received it. I have followed the terms in good faith and it is unreasonable to ask me to accept a denial of the original agreement terms due to a process outside of the control of both parties. Please honor the spirit of the original agreement and issue a refund minus the drafting fee.
Regards,
[redacted]

Dear [redacted],
I am in receipt of your latest correspondence regarding Ticket Sniper response and disagree with a few points thatTicket Snipers claims such as (See below oftheir claim in black and my responses in blue):
. This contract specifically includes no promises as 10 the outcome of the case. There is also a fully disclosedNON-REFUNDABLE $99 document drafting fee for completing the trial documents regardless of outcomeof the trial.o On the enclosed PDF document is Ticket Snipers posted policy in regards to refunds, which clearly states"IF OUR DEFENSE IS NOT SUCCESSFUL WE WILL GIVE YOUR MONEY BACK!"
Every case does include a $99 non-refundable document drafting fee.
Even though we have the highest success rate in the industry (80%+), we cannot beat every single violation we contest, No legal group can guarantee a successful verdict, ultimately a judge will make that decision. With our industry leading money back guarantee rest assure you are in the best hands in the business.
In the unlikely event you are found guilty, promptly send us a copy of the "Notice of Decision" (TR-215)within 10 days of the court's certification of mailing date and Ticket Snipers will issue you an IMMEDIATE REFUND OF YOUR SERVICE FEE, NO QUESTIONS ASKED!
The claims they make on their website seems to contradict the statements they make in the sense ofimmedjate refund ofservice fee no questions asked. Asfaras "Notice of Decision provided bvthesantaCruzCounty Superior Court. I had placed a phone call to Ticket Snipers on December 17, 2015, the sa me daV that Ireceived the enclosed correspondence from the Santa Cruz Countv Superior Court and left a voicemailmessage on their general voicemail system. ,The person I received an email prompting me to send courtcorrespondence via email to [email protected] {See email correspondence attachment).
On December 30, 2015 and January 05, 2016 I received emails (see attached correspondence) claiming thatthey were unable to open PDF files either because of password protection (no password was issued). As youcan see by the enclosed attachments, I have replied to each one of their requests timely.
Ticket Snipers also makes the following statements that I feel needs to be address:. Tye [redacted] has breached our agreement and service contract by directly violating the termsof the contract.o I have no idea where they are coming from. As stated previously, I have responded to eachdemand they have issued in a timelv manner. As far as I am concerned this has no merit.. Failure to take the required action on Tye [redacted]'s behalf is negligence and directly violatesthe terms and conditions mutually agreed upon in writing before services were rendered.o Once again, I have no idea where they are coming from. As stated previously, l have responded toeach demand they have issued in a timely manner. As far as I am concerned this has no merit,
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
As you can see that the decision was 12/11/14 and recorded on 12/18/14, still unknown when it was mailed by the court to me.  Minimilly the court held the decision for  7 days before even mailing. This does not account for the weekends and Christmas holiday either.  For Ticket Snipers to say they need the request within 10 days of the decision is virtially impossible. 
Regards,
[redacted]

[redacted] personally contacted our office for legal assistance. After discussing our service with [redacted] payment was made and service officially begun on the violation.   [redacted] engaged our service to compose a defense for a trial by written declaration to contest a...

traffic ticket. [redacted] personally read, signed, and agreed to the terms of our service (see attached). By agreeing to our terms of service, [redacted] understood that we would compose a legal brief to contest a California traffic ticket.   Payment for our service is strictly and solely for drafting the providing legal documents and not for results, which is clearly stated in our service contract.   [redacted] read, understood, signed, and agreed to the terms of service in writing by signing our “Service Contract.” This contract specifically includes no promises as to the outcome of the case. There is also a fully disclosed NON-REFUNDABLE $99 document drafting fee for completing the trial documents regardless of outcome of the trial.   [redacted] has breached our agreement and service contract by directly violating the terms of the contract.   Failure to take the required action on [redacted]’s behalf is negligence and directly violates the terms and conditions mutually agreed upon in writing before services were rendered.   The violation was dismissed; we have performed the service in full as described in a timely manner. This complaint is unfounded and unjustified with no merit.

At the last minute the client decided to change his plea to guilty, giving up his rights to contest the violation and directly voiding the agreed terms and conditions. Unfortunately due to his negligence no further action is available on the violation.

Hello [redacted],This notification comes as a surprise to us and we would like to clarify any questions you may have.Your defense documents were completed and sent to you on July 13, 2015 to your email on file ([redacted]).We will reach out to you via phone first...

thing Monday morning on your cell phone ###-###-####. I Look forward to clearing up the misunderstanding and answering any questions you may have about the violation.Best regards,[redacted]

The client claims the notice was sent to the wrong address. When preparing the defense paperwork at the direction of the client each individual lists their OWN address on the court forms to receive a response from the court. Each mailing address is the sole responsibility of the client to list correctly, if the client moves, lists an incorrect address or fails to notify the USPS of their forwarding address their negligent actions are out of our control. We completed the defense work flawlessly in a timely manner as required by the terms and agreements.
Ticket Snipers does not guarantee any outcome related to your
traffic ticket including the dismissal of the ticket. If you are found guilty
Ticket Snipers offers a refund of your service fee if the verdict is received
within 10 days of the decision. Once this time-frame has expired the violation
becomes finalized. 
Due to the numerous options available before the rebuttal time
frame expires we cannot issue a refund after the 10-day period. After the
10-day period expires the violation has been finalized and no further action is
available. Because the client has let this mandatory time frame expired no
further action can be taken on the violation.

[redacted] contacted our office for legal assistanceAfter
discussing our service with [redacted] payment was made and service
officially begun on the violation
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket[redacted] personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached)
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our "Service Contract." This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
[redacted] has breached our agreement and service contract
by directly violating the terms of the contract
Failure to take the required action on [redacted]'s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner

[redacted] contacted our office on December 28, 2015 for
legal assistance. After discussing our service with [redacted] payment was
made and service officially begun on the violation.
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket. [redacted] personally
read, signed, and agreed to the terms of our service (see attached). By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket.
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached).
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our “Service Contract.” This contract
specifically includes no promises as to the outcome of the case. There is also
a fully disclosed NON-REFUNDABLE $99 document drafting fee for completing the
trial documents regardless of outcome of the trial.
[redacted] has breached our agreement and service contract
by directly violating the terms of the contract.
Failure to take the required action on [redacted]’s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered.
We have performed the service in full, as described in a
timely manner. This chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The timely response required to satisfy your terms of service and not be in breach of contract was not possible due to a delay in me receiving the notice from the court. This resultant breach was never in my control and lies solely on the consistent efficiency of the US Postal Service. The notice was mailed by the court without certification, tracking or expedition during a busy holiday season. I conveyed the notice to your offices on the same calendar day that I received it. I have followed the terms in good faith and it is unreasonable to ask me to accept a denial of the original agreement terms due to a process outside of the control of both parties. Please honor the spirit of the original agreement and issue a refund minus the drafting fee.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ticket Snipers company has breached our agreement and service contract by directly violating the terms of the contract. The Ticket Snipers efforts to dismiss my Traffic Ticket have been unsuccessful in which case, according to our agreement and service contract, I should've received a refund of my payment minus the drafting fee of $99.00 upon submitting the court's decision within 10 days of receipt. Despite the fact I have submitted an e-mail with scanned court's decision to Ticket Snipper within requested 10 days of receipt, I have not received the refund and my further efforts to contact Ticket Snipers were ignored. Ticket Snipers response to Revdex.com investigation did not address the matter of the complaint - refund refusal - and therefore is unsatisfactory. Regards,
[redacted]