Ticket Snipers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again they did not make it clear and what contract did I sign agreeing to them denying my refund because no one on the phone informed me of that, all they said if if I lose they will refund me $149 period. Why doesn't the representative explain the refund policy over the phone and what 10 days refers to?  Have them produce by initial phone conversation when they wanted my business Revdex.com member and you will see for yourself Have them produce a contract the contract .  MOST IMPORTANT Is 10 days from what. 10 business days, 10 days from when the letter was prepared, 10 days from when u actually received the letter. Allowing businesses to be the misleading if plain unacceptable.  This 10 day  thing is just a way for them to keep your money and manipulate the definition of what 10 days refer to on a case by case.  The only thing they were honest about was they don't win every case and I doubt their 80-85% win rate is even true but that's not my issue.  As I stated I let them know once I received the letter and that was within 10 days upon receipt of the courts decision.  This company does dam well it takes time to process and mail to to people and the date on the letter isn't reflective of the date people receive the results.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your site claims that if I'm found guilty based upon the appeal that you prepared for me, then you refund the service fee. As stated in my original complaint, I am not after your doc drafting fee of $99. I want my refund of the $80 service fee. I am not in violation of anything. When I informed you on May 2, 2016 that the court found me guilty, the contract was over. The only remaining item was for you to refund my $80. You lost the case for me. You need to pay up. It is illegal and unethical to do otherwise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The non refundable amount is $50.00 regardless of outcome, and the amount owed to me is $149.00 it clearly states in the online version and the contract the amounts mentioned in my response.

Thank you in advance for taking the
time and diligence addressing this issueI will clearly detail the facts and
conditions of our companies (Ticket Snipers) interaction with Mr[redacted] [redacted]
When you contest a traffic ticket no one can guarantee the
outcome of the case regarding the verdict rendered by the courtAs such,
Ticket Snipers does not guarantee any outcome related to a traffic ticket
including dismissal of the ticket and therefore, Ticket Snipers can only issue
a refund if notified within the required time period (days) as mutually
agreed and signed in our (terms and agreements)
We prepared a comprehensive (pages with all supporting
documentation and photographs) statement of facts for Mr. [redacted] with
fourteen arguments to dismiss the traffic violationThe arguments were
prepared based on specific information the client provided and information
obtained from the governmental agency that has jurisdiction at the intersection
where the alleged violation occurred including the operation of the traffic
signal timing and the yellow minimum standardsAfter the statement of facts
was finalized, Ticket Snipers sent all the supporting documents to our client
for review prior to filingOur client was able to review the documents prior
to signing them and filing the documents with the courtThe client did not
express any concerns about the arguments in the statement prior to the filing
of the documents with the courtIt is important to note that the arguments
presented in each case are subject to the specific facts related to the
conditions surrounding the issuance of the ticket
The client claims that the Court sent the verdict to the wrong addressIn each case the client personally lists their address
where the verdict needs to be sentEach client provides the correct address
twice to assure accuracy, once on the Plea form and another time on the TR-
(official request for a trial by written declaration) formTicket Snipers
cannot and does not control the address in which the client lists or the
verdict is sentThe court notarizes and certifies the date and address
provided by the client before sending out a copy of the verdict to ensure
accuracy and to provide proof of the verdict being sent in a timely manner
This document is referred to as the "Court's Certificate of Mailing", this
documents is included in every case showing the diligence of the courthouseMr. [redacted] electronically signed the attached terms and conditions
which specifically state the 10-day period which cannot be altered due to the
imposed deadline by the courts
We apologize about the
unsuccessful verdictDue to the numerous options available before the rebuttal
time frame expires we cannot issue a refund after the 10-day period expiresMr. [redacted] has been negligent, after the 10-day period expires the
violation has become finalized and no further action is availableBecause the
client has let this mandatory time frame
expired no further action can be taken on the violationWe welcome any
other questions in efforts of receiving clarity on this interaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company Tocker Snipers has declined to honor the spirit of the original contract due to factors beyond my control based on an arbitrary timeline. They have also declined to offer any compromises or options for resolving this matter. Without further options, this complaint may be closed without prejudice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There seems no attempt was made by Ticket Snipers to read or  even respond to my last e-mail.I am only requesting that you should honor your advertisement of a 100 % refund of the service fee minus  the document preparation fee.As you know
also, your online advertisement stated a fee of $ 179.00, but charged me $ 239.00 . Why? I now feel the public should be warned in advance before dealing with your company.In my case the only way to solve my dispute with you is trough legal Civil Court action.        ,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No, the merchant did not honor its terms. It did everything it could to not honor its own terms.  All the evidence and documentation were submitted already. Please issue me the refund and honor your own terms.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have included a copy of the email from ticketsnipers. It states that they will "gladly" refund my money minus a $50 fee if the judge is not favorable in my traffic case. Ticketsnipers is clearly involved in some kind of fraudulent, unfair business practice. I sent them the judges verdict via e-mail the day I received it. I qualify for the refund and they won't explain to me why they wont send it. I hope that the Revdex.com can keep this case open if for no other reason than to warn others of Ticketsipers unwillingness to honor their refund policy. ]
Regards,
[redacted]

[redacted] personally contacted our office for legal
assistance. After discussing our service with [redacted] payment was made and
service officially begun on the violation.
[redacted] engaged our service to compose a defense for
a trial by written declaration to contest a traffic ticket. [redacted] personally
read, signed, and agreed to the terms of our service (see attached). By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket.
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached). 
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our “Service Contract.” This contract
specifically includes no promises as to the outcome of the case. There is also
a fully disclosed NON-REFUNDABLE $99 document drafting fee for completing the
trial documents regardless of outcome of the trial.
[redacted] has breached our agreement and service
contract by directly violating the terms of the contract.
Failure to take the required action on [redacted]’s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered.
We have performed the service in full, as described in a
timely manner. This chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner.

[redacted] contacted our office for legal assistance on a
recent traffic violationAfter discussing our service with [redacted] payment
was made and service officially begun on the violation
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket[redacted] personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), [redacted] understood that we
would compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached)
[redacted] read, understood, signed, and agreed to the
terms of service in writing by signing our "Service Contract." This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
[redacted] has breached our agreement and service contract
by directly violating the terms of the contract
Failure to take the required action on [redacted]'s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner

We have exhausted all resources trying to satisfy the clients demands.
No further action is available at this time.

Due to the clients untimely actions no further action is available at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The non refundable amount is $50.00 regardless of outcome, and the amount owed to me is $149.00 it clearly states in the online version and the contract the amounts mentioned in my response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have attached a file that support my complaint that I paid and the services were not rendered. The ticket was not dismissed.  There is a receipt indicating that my daughter, [redacted], paid for the ticket that Ticket Sniper is indicating was dismissed and a refund would be granted.Sincerely,[redacted]

[redacted] contacted
our office for legal assistance. After discussing our service with [redacted] personally made the
payment with her card and service officially begun on the violation.
[redacted] engaged
our service to compose a defense for a trial by written declaration to contest
a traffic ticket he was issued. Ms. [redacted] personally read, signed, and agreed to
the terms of our service. By agreeing to our terms of service, [redacted] understood that we
would compose the defenses for the dismissal of her traffic tickets and he was
required to send the defenses to the court.
All information
used in the documents is based on the information that [redacted] us through our
online system, email, and through multiple conversations he had with our legal
team. Payment for our service is not for attorney representation, we do not
appear on behalf of clients issued traffic tickets, and this was explained to
her in great detail multiple times.
When [redacted] signed/agreed to
the terms of service (see attached), he unequivocally understood we make no
promises to the outcome of the case and that are fee is for drafting and
completing the trial documents regardless of outcome of the trial. If the
client is found guilty he would simply need to send us the verdict within
10-days. [redacted] was
again re-notified about the 10-day policy through our terms of service,
verbally over the phone by our legal team and via email, we clearly state the
verdict must be received within 10-days to qualify for a service fee refund. [redacted] received the
verdict and did not send a copy of the verdict over in a timely manner to
qualify for a service fee refund. Not sending a copy of the verdict is
negligence and directly violates the terms and conditions mutually agreed upon
by not submitting the verdict to us in a timely manner.
We have
performed our service as described in a timely manner, this chargeback should
be denied as it lacks merit.

The customer has been issued a full refund, please feel free to contact us at anytime for any further details. 
 
Overall, we appreciate the opportunity to contest the violation, drive safe.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The simplest option is to refund the $80. Your website promises that if the case is lost, the client will be refunded the cost of the service minus $99. I paid $179 and lost, so I believe it is your responsibility to live up to your promises. I am not sure what your business model is, but making your clients happy when it's such an open and shut case should be your number one objective.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I attached a copy of the paper work Ticket snipers sent.  NO WHERE does it say to mail the paper work in immediately - No place on their website does it mention send immediately except in the REFUND section.  Honestly, I was not looking for a refund in the typical definition.  I was not unhappy with their attempt.  I was just wanted my money they said was an "Iron Clad Guarantee.".  I also attached a copy of a court document sent to me by the LA Courts.  They indicate a check would be sent to me within 120day of the letter if I won the case.  I did NOT receive a check within 120 days and forwarded the notice to Ticket Snipers (See email with Nov 30 2013 file title - Thinking this was the paperwork they needed.  Ticket Sniper responded and said be "patient" and NEVER MENTION to send this other form to them IMMEDIATELY as they say they have told me over and over.
See the 3rd paragraph of their introductory email with Original in the file name dated 6/16/13  No mention of a timeline to get the results back to them.  Ten days from the court decision is a gimmick.  Especially over Christmas with delayed mail and being busy with out of town guests. 
No gimmicks or deceptions, straight and to the point if you don't win, we don't win, PERIOD!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Before I purchased their service I sent a copy of my traffic ticket and asked if I could still fight since court date had passed and they assured me I could, so I paid for the service and went to court the following day to find out there was nothing I could do. After that, I called at least 50 times for the following 2 weeks and sent several e-mails (about 20) and they never replied my calls or e-mails to provide a refund for the service. I'm trying to resolve this issue in a amicable way but they are acting in bad faith.
Regards,
[redacted]

[redacted] contacted our office for legal assistance on a
recent traffic violationAfter discussing our service with [redacted] payment
was made and service officially begun on the violation
[redacted] engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket[redacted] personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), [redacted] understood that we would
compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached)
[redacted] read, understood, signed, and agreed to the terms
of service in writing by signing our "Service Contract." This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
[redacted] has breached our agreement and service contract by
directly violating the terms of the contract
Failure to take the required action on [redacted]'s behalf is
negligence and directly violates the terms and conditions mutually agreed upon in
writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner