Ticket Snipers

*** *** contacted our office on May 23, for legal
assistanceAfter discussing our service with Mr*** he personally made
the payment with his card and service officially begun on the violation
*** *** engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket he was issuedJim
personally read, signed, and agreed to the terms of our serviceBy agreeing to
our terms of service, *** *** understood that we would compose the defenses
for the dismissal of his traffic tickets and he was required to send the
defenses to the court
All information used in the documents is based on the
information that *** *** to us through our online system, email, and through
multiple conversations he had with our legal teamPayment for our service is
not for attorney representation, we do not appear on behalf of clients issued
traffic tickets, this was explained to him each time he engaged our service.
When *** *** signed/agreed to the terms of service, he
understood we make no promises to the outcome of the case and that are fee is
for drafting and completing the trial documents regardless of outcome of the
trialIf the client is found guilty he would simply need to send us the
verdict within 10-days, he is not required to go to court on a new trial in
order to qualify for our service fee refund*** *** was again re-notified
about the 10-day policy through our terms of service, verbally over the phone
by our legal team and via email, we clearly state the verdict must be received
within 10-days to qualify for a service fee refund*** *** received the
verdict and did not send a copy of the verdict over in a timely manner to
qualify for a service fee refundNot sending a copy of the verdict is
negligence and directly violates the terms and conditions mutually agreed upon
by not submitting the verdict to us in a timely manner
We have performed our service as described and in a timely
manner

*** *** contacted our office for legal assistance on a recent traffic violationAfter discussing our service with *** *** payment was made and service officially begun on the violation.*** *** engaged our service to compose a defense for a trial by written declaration to
contest a traffic ticket. *** *** personally read, signed, and agreed to the terms of our service (see attached)By agreeing to our terms of service (attached), *** *** understood that we would compose a legal brief to contest a California traffic ticket.Payment for our service is strictly and solely for drafting the providing legal documents and not for results, which is clearly stated in our service contract (attached).*** *** read, understood, signed, and agreed to the terms of service in writing by signing our “Service Contract.” This contract specifically includes no promises as to the outcome of the caseThere is also a fully disclosed NON-REFUNDABLE $document drafting fee for completing the trial documents regardless of outcome of the trial.*** *** has breached our agreement and service contract by directly violating the terms of the contract.Failure to take the required action on *** ***’s behalf is negligence and directly violates the terms and conditions mutually agreed upon in writing before services were rendered.We have performed the service in full, as described in a timely mannerThe clients claim is unfounded and unjustified with no merit and should be denied in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The defense package sold to me contained information: Warning signs that were missing in the photos attached are actually in place The City also has Warning signs at major entry arteries which aslo cover the City's signing requirements The Statement that the City of * *** is not in compliance with all regulations is false.
It gets down to the bad defense info, nothing else matters *** *** of the *** *** Sheriff's Dept will substantiate my statements
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There seems no attempt was made by Ticket Snipers to read or even respond to my last e-mail.I am only requesting that you should honor your advertisement of a % refund of the service fee minus the document preparation fee.As you know
also, your online advertisement stated a fee of $ 179.00, but charged me $ Why? I now feel the public should be warned in advance before dealing with your company.In my case the only way to solve my dispute with you is trough legal Civil Court action ,***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The claims made by Ticketsnipers made below are 100% lies.Ticket Snipers offers a refund of your service fee if the verdict is received within days of the decisionThe courts impose the limited time frame, once this time-frame has expired the violation becomes finalizedDue to the numerous options available before the rebuttal time frame expires we cannot issue a refund after the 10-day periodAfter the 10-day period expires the violation has been finalized and no further action is available to further contest the citation.Prior to signing up we inform our clients numerous times “in the unlikely event you are found guilty a copy of the notice of decision is due IMMEDIATELY."
The court ruled on 1/21/and was signed by a court clerk on 1/27/I hadn't even received anything in the mail by the time the magical day mark had expiredIn fact, when I called ticketsnipers after I received the noticed in the mail, well into February, they mentioned nothing of any day mark and when I asked them what can be done to further contest the citation they told me I could hire a different lawyer to represent me in court since they don't do that or I could go to traffic schoolThe law states I have days to contest the verdict and request a new trial as indicated in the court's decision I received in the mail.
In fact, when I signed up in November the policy was actually days and not I am not sure when they changed the policy as I do not constantly peruse their website worrying that I would be ripped off on an agreement I entered with good faith
Thankfully I found a snapshot of their website as it appeared on August 9, 2013, in the internet archive as seen below, where the policy states the customer has days to return the proper forms for a refund.
***
And another from July 28, where there was absolutely no timeframe at all placed on refunds
***
Compare these to how the website looks today:
***
***
Below is a copy of an email from another angry Yelp user stating they could not get their refund because they had not turned in their TR-forms within days.
***
If you look closely at the date it says 12/4/and it clearly states the customer missed the day window available for a refundI bought this "service" on 11/14/therefore the refund policy I signed up for states I have days to return my TR-for a proper refund, as agreed when I signed up for this serviceIf they are such great and helpful people like they claim to be then why won't they return my phone calls or emails? Because they robbed me, plain and simpleYou can't change the terms of an agreement months later just because you want to keep someone's moneyIn all honesty this looks like a clear case of fraud to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is complete BSFirst of all I never complained about the court response going to a wrong address, not sure where that is coming from.Secondly, the core issue is thisThe court did issue the decision March HOWEVER, they did not send it to me until March 27, and I did not receive it until March I sent it to [email protected] per the instructions on their website the day after I received itTicket Snipers is well aware of the back log and disorganization of the courts, and they know that it makes it IMPOSSIBLE for any consumer to actually take them up on their "refund offer" as the court delays mailing the decision until after the offer has already expiredIn other words, it was not possible for me to mail it to them within days of the decision date, as I hadn't yet received the decisionThis is FRAUDYou should be shut down and ashamed of yourselfIn the mean time, refund me in full, as your service is a sham
Regards,
*** ***

We have performed the service in full, as described in a timely mannerThis chargeback in unfounded and unjustified with no merit and should be denied in a timely manner

*** *** contacted our office for legal defense documents
on February 5, After completing the defense documents on February 10,
the brief was delivered, approved, signed and sent to the court for
judicial review by *** *** personality
Unfortunately *** *** was found guilty of the violation
Several members of our case development team spoke with the customer and issued
an apology for the incorrect verdict and any misunderstanding that may or may
not have occurredClearly listed multiple times in our Terms & Agreements
(www.ticketsnipers.com/terms-conditions/), Refunds
(www.ticketsnipers.com/refunds/) and Homepage page every case includes a
non-refundable $document-drafting fee and must returned to our office within
a day period to be eligible for a service fee refundWe are obviously
disappointed with the outcome, unfortunately we cannot beat every violation
As such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including the dismissal of the ticketIf you
are found guilty Ticket Snipers offers a refund of your service fee if the
verdict is received within days of the decisionOnce this time-frame has
expired the violation becomes finalized
After the 10-day period expires the violation has been
finalized and no further action is availableBecause the client has let this
mandatory time frame expired no further action can be taken on the violation
Once again, we have honored our agreement as promised and
delivered the defense documents complete and in a timely manner as described
We have attached the agreed upon terms and conditions specifically stating the
day period which was electronically agreed upon by *** *** at the time of
engaging our service

Dear ***,I am in receipt of your latest correspondence regarding Ticket Sniper response and disagree with a few points thatTicket Snipers claims such as (See below oftheir claim in black and my responses in blue):This contract specifically includes no promises as the outcome of the caseThere is also a fully disclosedNON-REFUNDABLE $document drafting fee for completing the trial documents regardless of outcomeof the trial.o On the enclosed PDF document is Ticket Snipers posted policy in regards to refunds, which clearly states"IF OUR DEFENSE IS NOT SUCCESSFUL WE WILL GIVE YOUR MONEY BACK!"Every case does include a $non-refundable document drafting feeEven though we have the highest success rate in the industry (80%+), we cannot beat every single violation we contest, No legal group can guarantee a successful verdict, ultimately a judge will make that decisionWith our industry leading money back guarantee rest assure you are in the best hands in the business.In the unlikely event you are found guilty, promptly send us a copy of the "Notice of Decision" (TR-215)within days of the court's certification of mailing date and Ticket Snipers will issue you an IMMEDIATE REFUND OF YOUR SERVICE FEE, NO QUESTIONS ASKED!The claims they make on their website seems to contradict the statements they make in the sense ofimmedjate refund ofservice fee no questions askedAsfaras "Notice of Decision provided bvthesantaCruzCounty Superior CourtI had placed a phone call to Ticket Snipers on December 17, 2015, the sa me daV that Ireceived the enclosed correspondence from the Santa Cruz Countv Superior Court and left a voicemailmessage on their general voicemail system,The person I received an email prompting me to send courtcorrespondence via email to [email protected] {See email correspondence attachment).On December 30, and January 05, I received emails (see attached correspondence) claiming thatthey were unable to open PDF files either because of password protection (no password was issued)As youcan see by the enclosed attachments, I have replied to each one of their requests timely.Ticket Snipers also makes the following statements that I feel needs to be address:Tye *** has breached our agreement and service contract by directly violating the termsof the contract.o I have no idea where they are coming fromAs stated previously, I have responded to eachdemand they have issued in a timelv mannerAs far as I am concerned this has no meritFailure to take the required action on Tye ***'s behalf is negligence and directly violatesthe terms and conditions mutually agreed upon in writing before services were rendered.o Once again, I have no idea where they are coming fromAs stated previously, l have responded toeach demand they have issued in a timely mannerAs far as I am concerned this has no merit,Sincerely,*** ***

*** *** personally contacted our office for legal assistanceAfter discussing our service with *** *** payment was made and service officially begun on the violation *** *** engaged our service to compose a defense for a trial by written declaration to contest a traffic ticket
*** *** personally read, signed, and agreed to the terms of our service (see attached)By agreeing to our terms of service, *** *** understood that we would compose a legal brief to contest a California traffic ticket Payment for our service is strictly and solely for drafting the providing legal documents and not for results, which is clearly stated in our service contract *** *** read, understood, signed, and agreed to the terms of service in writing by signing our “Service Contract.” This contract specifically includes no promises as to the outcome of the caseThere is also a fully disclosed NON-REFUNDABLE $document drafting fee for completing the trial documents regardless of outcome of the trial *** *** has breached our agreement and service contract by directly violating the terms of the contract Failure to take the required action on *** ***’s behalf is negligence and directly violates the terms and conditions mutually agreed upon in writing before services were rendered The violation was dismissed; we have performed the service in full as described in a timely mannerThis complaint is unfounded and unjustified with no merit

When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the courtAs such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticket and therefore,
Ticket Snipers can only issue a refund if notified within the required time
period (days) as mutually agreed to in the (terms and conditions)
We prepared a comprehensive
(pages with all supporting documentation and photographs) statement of facts
for this client with twelve arguments to dismiss the traffic ticketThe
arguments were prepared based on specific information the client provided and
information obtained from the governmental agency that has jurisdiction at the
intersection where the alleged violation occurred including the operation of
the traffic signal timing and the yellow minimum standardsAfter the statement
of facts was finalized, we sent all the documents to our client for review
prior to filingTherefore, our client was able to review the documents prior
to signing them and filing the documents with the courtThe client did not
express any concerns about the arguments in the statement prior to the filing
of the documents with the courtIt is important to note that the arguments
presented in each case are subject to the specific facts related to the
conditions surrounding the issuance of the ticket
Our experts do not
manufacture factsHowever, our experts will use the most advantageous
arguments to enhance the chances of dismissing the ticketHowever, just like
in any other case the final decision is with the judgeFurthermore, please
note that every client, prior to being able to sign up through our website’s
automated system for our service, must read and agree to the terms of our user
agreementThe automated system will NOT even allow a potential client to
complete the sign up process without reading and agreeing to the terms of the
user agreement which very clearly states in pertinent part: “You, the customer,
agree that you have read and agree to be bound by the terms and conditions set
forth in this Agreement
When you contest a traffic
ticket no one can guarantee the outcome of the case regarding the verdict
rendered by the courtAs such, Ticket Snipers does not guarantee any outcome
related to your traffic ticket including dismissal of the ticketIf you are
found guilty Ticket Snipers offers a refund of your service fee if the verdict
is received within days of the decisionOnce this time-frame has expired
the violation becomes finalizedDue to the numerous options available before
the rebuttal time frame expires we cannot issue a refund after the 10-day
periodAfter the 10-day period expires the violation has been finalized and no
further action is available to further contest the citation
Clearly stated in our (terms
and agreements), the user agreement cannot be any clearer that the dismissal of
the citation is not guaranteedPrior to signing up we inform our clients
numerous times “in the unlikely event you are found guilty a copy of the notice
of decision is due IMMEDIATELY.” We did not receive the official notice of
decision until after the 10-day period and the client has refused to take
responsibly for the lack of due diligenceWe are bounded by the terms and an
agreement agreed to before engaging our service, this information is universal
throughout the website and the formal agreementWe have offered to help the
client enroll in traffic school to no availOverall we are disappointed with
the outcome of the case and have taken every and all steps available to help rectify
the situation

*** *** contacted our office on April 9, for legal
assistanceAfter discussing our service with Mr*** he personally made the
payment with his card and service officially begun on the violation
*** *** engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket he was issued***
personally read, signed, and agreed to the terms of our serviceBy agreeing to
our terms of service, *** *** understood that we would compose the
defenses for the dismissal of his traffic tickets and he was required to send
the defenses to the court
All information used in the documents is based on the
information that *** *** to us through our online system, email, and through
multiple conversations he had with our legal teamPayment for our service is
not for attorney representation, we do not appear on behalf of clients issued
traffic tickets, this was explained to him each time he engaged our service.
When *** *** signed/agreed to the terms of service, he
understood we make no promises to the outcome of the case and that are fee is
for drafting and completing the trial documents regardless of outcome of the
trialIf the client is found guilty he would simply need to send us the
verdict within 10-days, he is not required to go to court on a new trial in
order to qualify for our service fee refund*** *** was again
re-notified about the 10-day policy through our terms of service, verbally over
the phone by our legal team and via email, we clearly state the verdict must be
received within 10-days to qualify for a service fee refund*** *** received
the verdict and did not send a copy of the verdict over in a timely manner to
qualify for a service fee refundNot sending a copy of the verdict is
negligence and directly violates the terms and conditions mutually agreed upon
by not submitting the verdict to us in a timely manner.
We have performed our service as described and in a timely
manner

We have exhausted all available avenues at this pointDue to the customers negligence no further action is available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
first of all according to our contract the the non refundable fee is $not $as stated in there response (see attached document ) according to our contract I had ten days from the moment I received the paper to email them to get a refund , according to the court the papers were dropped in first class mail on 11/23/, first class mail takes 1-days according to usps after I received the letter they received my email on 12/03/ so according to my contract I'm still within the day period (please see attached document to prove what I have stated )

We have exhausted every avenue/resources available in efforts of meeting the client’s demands
Due to the customers time mismanagement no further action is available on this violation

*** *** contacted our office for legal assistanceAfter
discussing our service with *** *** payment was made and service
officially begun on the violation
*** *** engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket*** *** personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), *** *** understood that we
would compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached)
*** *** read, understood, signed, and agreed to the
terms of service in writing by signing our “Service Contract.” This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
*** *** has breached our agreement and service contract
by directly violating the terms of the contract
Failure to take the required action on *** ***’ behalf is
negligence and directly violates the terms and conditions mutually agreed upon in
writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner

Dear Sarah Goelz.Thank you for following up on my complaint.Here is the body of my last attempt to receive the refund from Ticket SnipersI also have the court's decision attached herePlease note an error in my response to them - the $non refundable fee I requested should've been $99.00.Best regards*** ***"Hello,my name is *** *** and this is my third attempt to receive the refund for my case.Our business contract quoted: "You must send a copy of the verdict within days of the courts certification of mailing to be eligible for a refund (terms and conditions).I have fulfilled my responsibility to report courts decision in time and here are the facts:- 10/26/2015 Guilty verdict in my case was filed by Superior Court of California.- 11/03/2015 Court's certified mailing date of the documents (please see attached letter showing the time certification of the letter in clerk's handwritingIt is the same handwriting throughout the letter and it is signed by the clerkIt clearly states that the letter was mailed on 11/03/2015)- 11/04/2015, 7:30PM I have received the certified letter from the Superior Court.- 11/08/2015 you received and confirmed my e-mail informing you about the court decision and a copy of the court's letter.As the facts above state, I have fulfilled my obligation to report the courts decision to you within days from the courts certified mailing.I have saved all written and electronic correspondence and all of my actions are well and chronologically documented.I respectfully request the refund of the initial payment issued to your company, minus the $of non-refundable document-drafting fee included in my case I agreed to pay.Should you further ignore your obligation to fulfill our business contract to issue the refund, please be advised that I will seek a legal action.Regards*** ***661-645-5937"

*** *** contacted our office on the morning of October June 21, for legal
assistanceAfter discussing our service with *** *** he personally made
the payment and service begun on the violation
*** *** engaged our service to compose a defense for a trial by written
declaration to contest a traffic ticket she was issued*** *** read,
signed, and agreed to the terms of our serviceBy agreeing to our terms of
service, *** *** understood that we would compose the defenses for the
dismissal of his traffic tickets and he was required to send the defenses to
the court
All
information used in the documents is based on the information that *** ***
submitted to us through our online system, email, and through multiple
conversations he had with our legal teamPayment for our service is not for
attorney representation, we do not appear on behalf of clients issued traffic
tickets, this was explained to him each time she engaged our service
When
*** *** signed/agreed to the terms of service, *** *** understood
that if he was found guilty he would simply need to send us the verdict within
10-days, he is not required to go to court on a new trial in order to qualify
for our service fee refund*** *** was again re-notified about the 10-day
policy through our terms of service, verbally over the phone by our legal team
and via email, we clearly state the verdict must be received within 10-days to
qualify for a service fee refund*** *** received the verdict on
September 5, (notarized confirmed delivery by the State for this date) and
she did not email us a copy of the verdict until September 17, 2014, directly
violating the terms and conditions mutually agreed upon by not submitting the
verdict to us in a timely manner
Once
again, we have honored our agreement as promised; we researched, composed and
delivered accurate defense documents to the client in a timely manner as agreed
to in writing
As
a courtesy we have tried to help the client enroll into traffic school
Instructions are clearly listed on our website and in multiple email we have
sent him showing *** the correct way to enroll and complete traffic school
Unfortunately the client has been negligent, not completing the actual course
and sending confirmation to the Court as required
If
you need any other documentation/clarification please do not hesitate to reach
out to us at anytime

*** *** contacted our office on December 28, for
legal assistanceAfter discussing our service with *** *** payment was
made and service officially begun on the violation
*** *** engaged our service to compose a defense for a
trial by written declaration to contest a traffic ticket*** *** personally
read, signed, and agreed to the terms of our service (see attached)By
agreeing to our terms of service (attached), *** *** understood that we
would compose a legal brief to contest a California traffic ticket
Payment for our service is strictly and solely for drafting the
providing legal documents and not for results, which is clearly stated in our
service contract (attached)
*** *** read, understood, signed, and agreed to the
terms of service in writing by signing our “Service Contract.” This contract
specifically includes no promises as to the outcome of the caseThere is also
a fully disclosed NON-REFUNDABLE $document drafting fee for completing the
trial documents regardless of outcome of the trial
*** *** has breached our agreement and service contract
by directly violating the terms of the contract
Failure to take the required action on *** ***’s behalf
is negligence and directly violates the terms and conditions mutually agreed
upon in writing before services were rendered
We have performed the service in full, as described in a
timely mannerThis chargeback in unfounded and unjustified with no merit and
should be denied in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Their 10 day response can be totally unrealistic and I think that they put it in the contract, and knowing this which is deceptive.  The court made a decision on my case on 7/29/15 but by the time they mailed me the decision it was not until 8/6/15.  I was gone for a week the first week of August as my son died of a tragic accident at 22 years old.  I was out of town taking care of his affairs did not get back until 8/10/15 making my response in 10 days impossible to make.  Even if I was gone for 3 days on vacation it would be impossible to fulfill their requirements if I left on 8/6 15.  I called them and explained my situation and even sent them my sons death certificate which they said they would take into account and get back to me, but they never did.  I feel I should get my money back and any company that cares about cus[redacted]er service and has any compassion would gladly refund my money.  I would love to talk to the President of Ticket Snipers.
Their policy of 10 days is not fair especially when the court and post office are involved in the delivery of the timing.  My case is especially different than normal because of the death of my son.  Please try and get an officer of Ticket Snipers to call me.  [redacted]
Thanks,  [redacted]