Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern, I understand that the dealership cannot make any repairs to my vehicle unless there is a code recorded. I am still unclear on what will make a code record. I experienced 3 instances in a 2.5 month time frame where I believe codes should have been recorded. The dealership has not been able to recreate an issue like I experienced, so therefore they cannot fully test my vehicle on what I experienced and see that the vehicle is not recording information correctly. If the dealership only makes repairs on codes that are recorded, what will be the fix to my vehicle the next time that my engine shuts off while in drive on the side of a highway and there is no code logged again? I am looking for an answer from corporate Hyundai that will ensure me next time that I encounter a problem like my engine shutting off that it will be recorded properly so that the root cause of the issue with my vehicle can be fixed. I submitted a claim with the Revdex.com because it was the option that my Hyundai Case Manager told me to pursue if I was not satisfied with the results (a print out of my car log and the common statement that Hyundai resorts to,"Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs."). I have submitted an incident report with the National Highway Traffic Safety Administration because I am not satisfied with the answer that I have received from Hyundai for the past month. I truly believe there is an issue with my vehicle for it to not record any information on my engine totally shutting off while I was driving it.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not been able to find any physical evidence of this limited -term, promotional offer. A Google search provided only a May 16, 2013 press release announcing that "Starting today, all new Blue Link-equipped Hyundai vehicles will come standard with THREE (capitalization added) years of complimentary Assurance Connected Care service...The service is fully transferable to subsequent owners within three years of the vehicle's date of first use."No mention is made of this being an offer of limited duration. No ending date is set. Therefore, I request that I be sent a physical copy of the promotional material provided to 2014 Sonata Hybrid purchasers advising them of the promotional nature of this offer made in their permanent, hard-copy Blue Link User's Manual, complete with the ending date of this 3-year offer.
Regards,
[redacted]
Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re : Complaint# [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. The vehicle has been repairedunder the terms of the manufacturer's warranty and the vehicle has been released back to thecustomer. A representative will...
work with the customer di rectly to address any concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would like to thank Hyundai for their willingness to offer a refund for the cost of the replacement part.
I further understand that if any issues happens with this part within the 12,000 mile or 12 month time period, the warranty agreement would address the repair.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Hyundai and I have come to a resolution to the paint problems I had concerns with, they are going to pay for the repairs. You and the Revdex.com have been a great help with this matter. Thank you. [redacted]
Hi [redacted],It appears that an associate from HMA sent you an email and informing you that you will be receiving a check for costs associated to your engine repair. If you have any questions or seek more information please feel free to contact us at 714-965-3118. Sincerely,[redacted]
Hyundai Motor America has offered the consumer full reimbursement as requested, totaling $1,037.00. HMA is not in a position to offer to replace the consumer’s Hyundai Sonata. To the extent that she disagrees with our evaluation, we would like to take this opportunity to remind her that she may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc. 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203 1-800-955-5100 The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as this. Thank you, Hyundai Consumer Affairs
Tell us why here...Please see the attached sales documents in which the customer did NOT pay tax during the purchase of the vehicle. ON page # 3, line # 5 the custoemr initialed acknowledgement that no taxes were paid at the time of vehicle purchase. The custoemr needs to address his...
concerns with the states DMV or the selling dealership. This is not a warranty issue. The custoerms concern is based on the sale/purchase of the vehicle and is a contract between the custoemr and dealership.
Hyundai Motor America has completed a comprehensive review of the customer's repair history. The customer is original owner. The vehicle was purchased in Florida. The vehicle is outside of the Florida Lemon Law filing period of 24 months from original delivery. The servicing dealer performed an...
inspection of the vehicle and determined that the passenger right front boot was needing to be replaced. This is considered a maintenance item and is not covered under warranty at the current mileage. The customer's current mileage is 62,567. At this time, HMA respectfully declines assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'd like a date on when my car is available for pick. Along with confirmation that both recalls (engine and brake) have been made. Also need to confirm that my steering plastic, surrounding the hand controls, have been replaced as requested.
Regards,
[redacted]
Hyundai Motor America (“HMA”) believes that, based on its evaluation, supporting evidence does not meet the standard necessary to support a claim for a manufacturer defect that would justify the repurchase or replacement of this vehicle. Further, it is HMA’s position that the customer’s...
request does not meet the requirements per the state Lemon Law guidelines. There have not been an excessive number of failed repair attempts or days out of service for any one (1) alleged manufacturer defect. To our knowledge the vehicle is currently operating as designed per the customer stating that "the issue no longer exists.” Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties. Future possible concerns are not within the jurisdiction of the lemon law guidelines as we understand them. There must be a non-conformity which not repaired or resolved and it must also be a substantial impairment to the use/value/safety in order for an owner to file a claim under the guidelines of the state lemon law. The guidelines address issues that have occurred, not issue that may possibly happen. The future is unknown and not relevant to this proceeding. Therefore, by definition, there can be no unresolved warranty concern and there is no substantial impairment for a non-conformity which “may occur in the future” but does not exist. Nevertheless, in the interest of goodwill and as a gesture of customer satisfaction we remain willing to schedule an inspection with Hyundai’s Field Service Engineer/District Parts and Service Manager to help further address your concerns.
Re: Complaint # [redacted]Hyundai Motor America has reviewed the additional information submitted for Customer Complaint #[redacted].Hyundai Motor America understands this customer’s concern, and is expediting the scheduling of this vehicle inspection. Unfortunately due to the December holidays, our Field Service Engineers are experiencing a slight scheduling delay. An HMA representative will contact thiscustomer early next week with the soonest available dates.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed the customer's additional response to Complaint #[redacted].Hyundai Motor America's accounting department processed this customer's check for reimbursement, and it was mailed from our California office on November 6, 2015. It is likely that the check will be delivered early this week, to the address provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Re: Complaint #[redacted]Hyundai Motor America has reviewed the additional information submitted by this customer.Rear Rotors: In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to replace the rear rotors.Scratched Panel: The customer has stated that this panel was scratched by the dealer during a service visit. Therefore, repairs are not covered under the New Vehicle Limited Warranty. The District Manager who works with this dealer has been informed of this issue, and will relay thiscustomer’s concerns to dealer management.Right Headlight Lens Cracked: Stress on the headlights from external forces is not covered under the New Vehicle Limited Warranty.Hyundai Motor America must again emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influences. The NVLW is designed to cover defects in factory workmanship or materials. As with any vehicle, repairs due to normal wear and tear and routine maintenance must be covered by the customer.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint #[redacted]. Hyundai recommends the Customer bring the vehicle to an authorized Hyundai dealership to have all Concerns inspected. A representative has contacted the customer in regards to this claim. Thank you for the opportunity to respond.Hyundai Motor America
The MPG Class Action Settlement has been determined appropriate by the United States District Court # 013-ml-2424. In order to apply for the approved settlement benefit Mr. [redacted] can go to www.HyundaiMPGClassSettlement.com, for any additional information. Hyundai Motor America Southern Region is offering reimbursement for two monthly payments to Mr. [redacted] strictly as goodwill for customer satisfaction and feel this is more than reasonable.
I apologize for my delayed response. I left on Friday, September 23rd for a conference in Boston and just returned to the office today. I appreciate the team deciding to reimburse the full amount of the request. My only concern is that by signing the document you attached, I am waiving my right to future claims. With the amount of recalls and issues with the car, I can anticipate duplicating this process. As it stands, there is currently a recall for power steering. While the recall is to cover replacing a chip, I am having issues with a "clicking" noise. The dealer is estimating that the cost to repair the part will exceed $500, and is not part of the recall. However, there are hundreds of owners posting issues and concerns on-line about the same noise. I'm also concerned that this is being referred to as a "settlement". This is a reimbursement of out-of-pocket costs associated with a recall. If this is a settlement, then I should account for the time and effort that I have had to put into this process. And, reimbursement for the stress and frustration associated with purchasing a car with so many serious safety recalls and maintenance issues. Can you please clarify if this is a settlement or a reimbursement -- both have very different meanings. Thanks again for your help.Desired Outcome: Reimbursement for costs - no "settlement" rights waived
Hi [redacted], The VIN number of the vehicle is [redacted], with an assigned Hyundai case number [redacted]. I have since taken the vehicle to the dealership for repair on November 23rd after my assigned case manager told me that the dealership will replace the transmission and Hyundai will compensate me for the trouble I have gone through with this vehicle. The third repair attempt did not rectify the issue as I encountered the transmission temperature too high error message again on December 5th while driving on the highway. I also have not heard from the case manager since the third repair visit about the compensation that she has promised. The correspondence I have with Hyundai so far has been very unsatisfactory. I am mailing a written final repair notice to the Hyundai Customer Connect Center per the North Carolina Lemon Law. Please see below for the body of the written final repair notice:To Whom It May Concern:I purchased a new 2016 Hyundai Tucson (VIN# [redacted]) in November 2015. Starting in August 2016, I began to occasionally encounter the error message “Transmission temp is high! Stop safely” while driving on the highway, with the frequency increasing over time. I have taken the vehicle to the dealership three times in attempts to resolve this nonconformity, none of which have been successful in correcting the nonconformity (Hyundai Case number [redacted]). Per the North Carolina Lemon Law, this is a written notice to Hyundai to make a final attempt to resolve the nonconformity, which must be completed within a reasonable period of no longer than fifteen (15) calendar days as dictated by the North Carolina Lemon Law. I may be reached by email at [redacted]@gmail.com, by phone at ([redacted], and by mailing address at [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I decided to purchase my 2011 Hyundai Sonata Hybrid car, I had done my research. I needed a car for a lot of highway driving and wanted to save on gas mileage along with it (hopefully) being better for the environment.I intentionally purchased a car with very low mileage (only 9128 miles, to be exact). It was an investment that I thought would be worth my money because of what I would save on gas mileage.I had no idea that this vehicle would become useless to me at this time, with it's current mileage, breaking down in the middle of the night in a rural area of Missouri. Even as of today, the blue book value of a 2011 Sonata Hybrid car with my mileage is estimated at about $4500. Since the cost of replacing the engine exceeds the estimated sales value of the car, it would be considered totaled. But I didn't have an accident, the car engine failed on a vehicle who's year, make and model has a recall on the engine. (I did not know about the recall until after my car broke down.) Had I been informed about the recall, I would have taken care of it in time. I would not have taken the risk of getting stranded in the middle of nowhere on the side of the road in the middle of the night!Therefore, in spite of my car having 13,000 miles over the mileage of 120,000 miles covered by the recall, I think that Hyundai Motor America should still provide me with a replacement engine. I am asking for Hyundai to replace the engine out of a sense of honesty, integrity, good customer service, and going above and beyond to be an excellent business., maintaining a reputation of providing excellent products and services.That is what I thought Hyundai stands for as a company....
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern, I understand that the dealership cannot make any repairs to my vehicle unless there is a code recorded. I am still unclear on what will make a code record. I experienced 3 instances in a 2.5 month time frame where I believe codes should have been recorded. The dealership has not been able to recreate an issue like I experienced, so therefore they cannot fully test my vehicle on what I experienced and see that the vehicle is not recording information correctly. If the dealership only makes repairs on codes that are recorded, what will be the fix to my vehicle the next time that my engine shuts off while in drive on the side of a highway and there is no code logged again? I am looking for an answer from corporate Hyundai that will ensure me next time that I encounter a problem like my engine shutting off that it will be recorded properly so that the root cause of the issue with my vehicle can be fixed. I submitted a claim with the Revdex.com because it was the option that my Hyundai Case Manager told me to pursue if I was not satisfied with the results (a print out of my car log and the common statement that Hyundai resorts to,"Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs."). I have submitted an incident report with the National Highway Traffic Safety Administration because I am not satisfied with the answer that I have received from Hyundai for the past month. I truly believe there is an issue with my vehicle for it to not record any information on my engine totally shutting off while I was driving it.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not been able to find any physical evidence of this limited -term, promotional offer. A Google search provided only a May 16, 2013 press release announcing that "Starting today, all new Blue Link-equipped Hyundai vehicles will come standard with THREE (capitalization added) years of complimentary Assurance Connected Care service...The service is fully transferable to subsequent owners within three years of the vehicle's date of first use."No mention is made of this being an offer of limited duration. No ending date is set. Therefore, I request that I be sent a physical copy of the promotional material provided to 2014 Sonata Hybrid purchasers advising them of the promotional nature of this offer made in their permanent, hard-copy Blue Link User's Manual, complete with the ending date of this 3-year offer.
Regards,
[redacted]
Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re : Complaint# [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. The vehicle has been repairedunder the terms of the manufacturer's warranty and the vehicle has been released back to thecustomer. A representative will...
work with the customer di rectly to address any concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Enclosed is the response to Complaint ID #[redacted].Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would like to thank Hyundai for their willingness to offer a refund for the cost of the replacement part.
I further understand that if any issues happens with this part within the 12,000 mile or 12 month time period, the warranty agreement would address the repair.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Hyundai and I have come to a resolution to the paint problems I had concerns with, they are going to pay for the repairs. You and the Revdex.com have been a great help with this matter. Thank you. [redacted]
Hi [redacted],It appears that an associate from HMA sent you an email and informing you that you will be receiving a check for costs associated to your engine repair. If you have any questions or seek more information please feel free to contact us at 714-965-3118. Sincerely,[redacted]
Hyundai Motor America has offered the consumer full reimbursement as requested, totaling $1,037.00. HMA is not in a position to offer to replace the consumer’s Hyundai Sonata. To the extent that she disagrees with our evaluation, we would like to take this opportunity to remind her that she may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc. 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203 1-800-955-5100 The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as this. Thank you, Hyundai Consumer Affairs
Tell us why here...Please see the attached sales documents in which the customer did NOT pay tax during the purchase of the vehicle. ON page # 3, line # 5 the custoemr initialed acknowledgement that no taxes were paid at the time of vehicle purchase. The custoemr needs to address his...
concerns with the states DMV or the selling dealership. This is not a warranty issue. The custoerms concern is based on the sale/purchase of the vehicle and is a contract between the custoemr and dealership.
Hyundai Motor America has completed a comprehensive review of the customer's repair history. The customer is original owner. The vehicle was purchased in Florida. The vehicle is outside of the Florida Lemon Law filing period of 24 months from original delivery. The servicing dealer performed an...
inspection of the vehicle and determined that the passenger right front boot was needing to be replaced. This is considered a maintenance item and is not covered under warranty at the current mileage. The customer's current mileage is 62,567. At this time, HMA respectfully declines assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'd like a date on when my car is available for pick. Along with confirmation that both recalls (engine and brake) have been made. Also need to confirm that my steering plastic, surrounding the hand controls, have been replaced as requested.
Regards,
[redacted]
Hyundai Motor America (“HMA”) believes that, based on its evaluation, supporting evidence does not meet the standard necessary to support a claim for a manufacturer defect that would justify the repurchase or replacement of this vehicle. Further, it is HMA’s position that the customer’s...
request does not meet the requirements per the state Lemon Law guidelines. There have not been an excessive number of failed repair attempts or days out of service for any one (1) alleged manufacturer defect. To our knowledge the vehicle is currently operating as designed per the customer stating that "the issue no longer exists.” Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties. Future possible concerns are not within the jurisdiction of the lemon law guidelines as we understand them. There must be a non-conformity which not repaired or resolved and it must also be a substantial impairment to the use/value/safety in order for an owner to file a claim under the guidelines of the state lemon law. The guidelines address issues that have occurred, not issue that may possibly happen. The future is unknown and not relevant to this proceeding. Therefore, by definition, there can be no unresolved warranty concern and there is no substantial impairment for a non-conformity which “may occur in the future” but does not exist. Nevertheless, in the interest of goodwill and as a gesture of customer satisfaction we remain willing to schedule an inspection with Hyundai’s Field Service Engineer/District Parts and Service Manager to help further address your concerns.
Re: Complaint # [redacted]Hyundai Motor America has reviewed the additional information submitted for Customer Complaint #[redacted].Hyundai Motor America understands this customer’s concern, and is expediting the scheduling of this vehicle inspection. Unfortunately due to the December holidays, our Field Service Engineers are experiencing a slight scheduling delay. An HMA representative will contact thiscustomer early next week with the soonest available dates.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed the customer's additional response to Complaint #[redacted].Hyundai Motor America's accounting department processed this customer's check for reimbursement, and it was mailed from our California office on November 6, 2015. It is likely that the check will be delivered early this week, to the address provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Re: Complaint #[redacted]Hyundai Motor America has reviewed the additional information submitted by this customer.Rear Rotors: In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to replace the rear rotors.Scratched Panel: The customer has stated that this panel was scratched by the dealer during a service visit. Therefore, repairs are not covered under the New Vehicle Limited Warranty. The District Manager who works with this dealer has been informed of this issue, and will relay thiscustomer’s concerns to dealer management.Right Headlight Lens Cracked: Stress on the headlights from external forces is not covered under the New Vehicle Limited Warranty.Hyundai Motor America must again emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influences. The NVLW is designed to cover defects in factory workmanship or materials. As with any vehicle, repairs due to normal wear and tear and routine maintenance must be covered by the customer.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint #[redacted]. Hyundai recommends the Customer bring the vehicle to an authorized Hyundai dealership to have all Concerns inspected. A representative has contacted the customer in regards to this claim. Thank you for the opportunity to respond.Hyundai Motor America
The MPG Class Action Settlement has been determined appropriate by the United States District Court # 013-ml-2424. In order to apply for the approved settlement benefit Mr. [redacted] can go to www.HyundaiMPGClassSettlement.com, for any additional information. Hyundai Motor America Southern Region is offering reimbursement for two monthly payments to Mr. [redacted] strictly as goodwill for customer satisfaction and feel this is more than reasonable.
I apologize for my delayed response. I left on Friday, September 23rd for a conference in Boston and just returned to the office today. I appreciate the team deciding to reimburse the full amount of the request. My only concern is that by signing the document you attached, I am waiving my right to future claims. With the amount of recalls and issues with the car, I can anticipate duplicating this process. As it stands, there is currently a recall for power steering. While the recall is to cover replacing a chip, I am having issues with a "clicking" noise. The dealer is estimating that the cost to repair the part will exceed $500, and is not part of the recall. However, there are hundreds of owners posting issues and concerns on-line about the same noise. I'm also concerned that this is being referred to as a "settlement". This is a reimbursement of out-of-pocket costs associated with a recall. If this is a settlement, then I should account for the time and effort that I have had to put into this process. And, reimbursement for the stress and frustration associated with purchasing a car with so many serious safety recalls and maintenance issues. Can you please clarify if this is a settlement or a reimbursement -- both have very different meanings. Thanks again for your help.Desired Outcome: Reimbursement for costs - no "settlement" rights waived
Hi [redacted], The VIN number of the vehicle is [redacted], with an assigned Hyundai case number [redacted]. I have since taken the vehicle to the dealership for repair on November 23rd after my assigned case manager told me that the dealership will replace the transmission and Hyundai will compensate me for the trouble I have gone through with this vehicle. The third repair attempt did not rectify the issue as I encountered the transmission temperature too high error message again on December 5th while driving on the highway. I also have not heard from the case manager since the third repair visit about the compensation that she has promised. The correspondence I have with Hyundai so far has been very unsatisfactory. I am mailing a written final repair notice to the Hyundai Customer Connect Center per the North Carolina Lemon Law. Please see below for the body of the written final repair notice:To Whom It May Concern:I purchased a new 2016 Hyundai Tucson (VIN# [redacted]) in November 2015. Starting in August 2016, I began to occasionally encounter the error message “Transmission temp is high! Stop safely” while driving on the highway, with the frequency increasing over time. I have taken the vehicle to the dealership three times in attempts to resolve this nonconformity, none of which have been successful in correcting the nonconformity (Hyundai Case number [redacted]). Per the North Carolina Lemon Law, this is a written notice to Hyundai to make a final attempt to resolve the nonconformity, which must be completed within a reasonable period of no longer than fifteen (15) calendar days as dictated by the North Carolina Lemon Law. I may be reached by email at [redacted]@gmail.com, by phone at ([redacted], and by mailing address at [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I decided to purchase my 2011 Hyundai Sonata Hybrid car, I had done my research. I needed a car for a lot of highway driving and wanted to save on gas mileage along with it (hopefully) being better for the environment.I intentionally purchased a car with very low mileage (only 9128 miles, to be exact). It was an investment that I thought would be worth my money because of what I would save on gas mileage.I had no idea that this vehicle would become useless to me at this time, with it's current mileage, breaking down in the middle of the night in a rural area of Missouri. Even as of today, the blue book value of a 2011 Sonata Hybrid car with my mileage is estimated at about $4500. Since the cost of replacing the engine exceeds the estimated sales value of the car, it would be considered totaled. But I didn't have an accident, the car engine failed on a vehicle who's year, make and model has a recall on the engine. (I did not know about the recall until after my car broke down.) Had I been informed about the recall, I would have taken care of it in time. I would not have taken the risk of getting stranded in the middle of nowhere on the side of the road in the middle of the night!Therefore, in spite of my car having 13,000 miles over the mileage of 120,000 miles covered by the recall, I think that Hyundai Motor America should still provide me with a replacement engine. I am asking for Hyundai to replace the engine out of a sense of honesty, integrity, good customer service, and going above and beyond to be an excellent business., maintaining a reputation of providing excellent products and services.That is what I thought Hyundai stands for as a company....
Regards,
[redacted]