Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checks. The first reimbursement check contained the amount of two months car payments. The second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $434.64. Hyundai Motor America will proceed with processing a reimbursement check for that amount. HMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,299.01. As of today, that receipt has not been provided to HMA for reimbursement. If the customer has additional rental receipts above and beyond the $129.44 and $434.64 receipts, we encourage them to submit those receipts for our review. Thank you,Hyundai Motor America, Consumer Affairs
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I decided to purchase my 2011 Hyundai Sonata Hybrid car, I had done my research. I needed a car for a lot of highway driving and wanted to save on gas mileage along with it (hopefully) being better for the environment.I intentionally purchased a car with very low mileage (only 9128 miles, to be exact). It was an investment that I thought would be worth my money because of what I would save on gas mileage.I had no idea that this vehicle would become useless to me at this time, with it's current mileage, breaking down in the middle of the night in a rural area of Missouri. Even as of today, the blue book value of a 2011 Sonata Hybrid car with my mileage is estimated at about $4500. Since the cost of replacing the engine exceeds the estimated sales value of the car, it would be considered totaled. But I didn't have an accident, the car engine failed on a vehicle who's year, make and model has a recall on the engine. (I did not know about the recall until after my car broke down.) Had I been informed about the recall, I would have taken care of it in time. I would not have taken the risk of getting stranded in the middle of nowhere on the side of the road in the middle of the night!Therefore, in spite of my car having 13,000 miles over the mileage of 120,000 miles covered by the recall, I think that Hyundai Motor America should still provide me with a replacement engine. I am asking for Hyundai to replace the engine out of a sense of honesty, integrity, good customer service, and going above and beyond to be an excellent business., maintaining a reputation of providing excellent products and services.That is what I thought Hyundai stands for as a company....
Regards,
[redacted]
Hi [redacted], The VIN number of the vehicle is [redacted], with an assigned Hyundai case number [redacted]. I have since taken the vehicle to the dealership for repair on November 23rd after my assigned case manager told me that the dealership will replace the transmission and Hyundai will compensate me for the trouble I have gone through with this vehicle. The third repair attempt did not rectify the issue as I encountered the transmission temperature too high error message again on December 5th while driving on the highway. I also have not heard from the case manager since the third repair visit about the compensation that she has promised. The correspondence I have with Hyundai so far has been very unsatisfactory. I am mailing a written final repair notice to the Hyundai Customer Connect Center per the North Carolina Lemon Law. Please see below for the body of the written final repair notice:To Whom It May Concern:I purchased a new 2016 Hyundai Tucson (VIN# [redacted]) in November 2015. Starting in August 2016, I began to occasionally encounter the error message “Transmission temp is high! Stop safely” while driving on the highway, with the frequency increasing over time. I have taken the vehicle to the dealership three times in attempts to resolve this nonconformity, none of which have been successful in correcting the nonconformity (Hyundai Case number [redacted]). Per the North Carolina Lemon Law, this is a written notice to Hyundai to make a final attempt to resolve the nonconformity, which must be completed within a reasonable period of no longer than fifteen (15) calendar days as dictated by the North Carolina Lemon Law. I may be reached by email at [redacted]@gmail.com, by phone at ([redacted], and by mailing address at [redacted].Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already had the car in the...
garage again, this time for some sort of transmission issue. When I put the pedal to the floor to accelerate quickly, the engine downshifted and revved high, but it acted like the transmission was slipping. It didn't actually accelerate. I replicated this several times and then drove it to the service center. When they went to work on it the next day, they indicated they could not replicate the issue, and that no codes were saved. Fantastic....So, now I have a car that has been torn apart, and had major parts replaced, the transmission has an intermittent issue that causes it to slip, but isn't being recorded, at 200 miles, I've had to take the vehicle to the service center on 3 separate occasions, I've lost time on my 30 day tag, I've lost time on my Bluelink service, and the value of my car has plummeted below that of a normal, well functioning vehicle that was purchased new, due to the repairs and issues I have experienced already.
The 2nd time I had the vehicle in the garage is not on the service record. I drove it to the service department because it smelled like burning plastic. The service department indicated this was typical and should go away after the first 160 miles or so. The smell is still there...
The offer in no way equals the loss of value of the vehicle due to issues, combined with the loss of value of the tag and Bluelink service, along with the time I've had to spend away from work and family, dealing with these issues.Regards,[redacted]
We have received [redacted]’s test drive incentive and are putting in order with our vendor. Hyudnai's vendor will follow up with this customer and let him know he will receive his gift card via email by the end of the promotion period December 31, 2015.
Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to claim #[redacted] Our office has reviewed the customer’s complaint regarding the warranty start date for his Genesis. HMA has verified...
that the vehicle was put into dealer service on November 2, 2015 which is the correct warranty start date.Thank you for the opportunity to review this matter further.Hyundai Consumer Affairs.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never informed that the oil changes had to be done at a Hyundai dealership. I was only informed that specific oil had to be used. Receipts for oil changes performed between the 18,000 and 27,000 (miles the oil changes were done at Hyundai dealership) were given. If there was an issue or question regarding the receipts the auto shop should have been contacted. The mechanic is willing to confirm that the oil changes were done and with the correct oil. Therefore, proving the car was maintained. Denying the warranty based solely on pictures is unacceptable.
Regards,
[redacted]
A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
CAr was already at dealer. Was told that "they can not find anything wrong." Clearly any person who knows how to drive can feel the way it drives.
Regards,
[redacted]
Ms. [redacted], Hyundai promotes and supports their authorized Hyundai dealerships to provide customers a courteous and trustworthy sales or service experience. Complaints from customers regarding their dealership experiences are very important to us and are documented for review by both dealership management as well as Hyundai management. As previously stated, your complaint has been documented and forwarded to Ourisman Hyundai for their review. You stated in your reply that you do not have any questions regarding special financing offers. Therefore, this matter is an independent business issue and [redacted], the Director of Sales at Ourisman Hyundai, is in the best position to address your concern and can be reached at (888) 255-5956 x [redacted]. Hyundai Motor America is not in a position to meet your request for compensation. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Only one of our oil changes was completed at Dublin Hyundai. We also had the oil changed at a local shop once and at Jiffy Lube at least once (we may be able to produce documentation for these changes). Other than that, the oil was changed twice by a family friend for which I do not think we have any record.In other words, we cannot produce official documentation that shows the oil was changed every 7500 miles. Will the oil change at Dublin Hyundai as well as documentation from two or three oil changes at professional shops be sufficient? I don't know how we could prove that oil changes were completed privately.
Regards,
[redacted]
06/16/16 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim # [redacted], The customer’s complaint has been documented. Hyundai Motor America at this...
time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe. Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform their review and if they send me the rebate check for $1000,I will consider the case resolved.Please forward the attachments to hyundai. Thank you
Regards,
[redacted]
Hyundai Motor America reviewed the response. Hyundai Motor America is willing to reimburse the diagnosis fee the customer paid. In order to do so, please provide the mailing address at which the customer wants to receive the reimbursement. For clarification, it is standard for dealerships to charge a diagnosis fee. If after the diagnosis is performed, the dealership finds that the repair will be warrantable, the fees and repairs will be billed to Hyundai Motor America under the warranty, not the customer. In the event the vehicle repair is found unwarrantable, the diagnosis fee remains and the charges provided by the dealer will be at the customer's expense. The only way to know if the repair is warrantable or not is to complete the diagnostic.
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following information:...
1. Vehicle information, Year , Make, Model 2. VIN 3. Selling Dealer Information 4. Servicing Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you, [redacted] Customer Service Specialists T ([redacted] J[redacted]@hmausa.com www.hyundai.com Hyundai Motor America
Southern Region Consumer Affairs (SRCA) department contacted the customer to review the concern. SRCA informed customer that a revised final settlement offer was being announced for the MPG descrepancy. The Class Action settlement offer will provide the customer with several options...
including a lump sum payout for average mileage. HMA values our customers feedback and loyalty, therefore as a goodwill gesture SRCA offered to reimburse the customer for one-months payment.
Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact. Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero...
Hyundai.
The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/21.
Western Region Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a customer I do not accept that after 65K miles engine is not functional, miles over warranty are only 5k but that is no reason for engine total failure , even after warranty expiration lifespan on this product is expected to by higher according to national averages considering the high cost of a vehicle-Some service campaigns have been released for this particular vehicle demonstrating that unexpected damage may occur due to parts unexpected failure or external factors beyond Hyundai control to quality (see attached) I hereby request Hyundai Motor corporation to thoroughly check for defective components and do a proper assessment on this vehicle and help minimize the loss and/or provide some assistance with repairs/ replacement, decision is being made without having in consideration possible damage causes.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checks. The first reimbursement check contained the amount of two months car payments. The second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $434.64. Hyundai Motor America will proceed with processing a reimbursement check for that amount. HMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,299.01. As of today, that receipt has not been provided to HMA for reimbursement. If the customer has additional rental receipts above and beyond the $129.44 and $434.64 receipts, we encourage them to submit those receipts for our review. Thank you,Hyundai Motor America, Consumer Affairs
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I decided to purchase my 2011 Hyundai Sonata Hybrid car, I had done my research. I needed a car for a lot of highway driving and wanted to save on gas mileage along with it (hopefully) being better for the environment.I intentionally purchased a car with very low mileage (only 9128 miles, to be exact). It was an investment that I thought would be worth my money because of what I would save on gas mileage.I had no idea that this vehicle would become useless to me at this time, with it's current mileage, breaking down in the middle of the night in a rural area of Missouri. Even as of today, the blue book value of a 2011 Sonata Hybrid car with my mileage is estimated at about $4500. Since the cost of replacing the engine exceeds the estimated sales value of the car, it would be considered totaled. But I didn't have an accident, the car engine failed on a vehicle who's year, make and model has a recall on the engine. (I did not know about the recall until after my car broke down.) Had I been informed about the recall, I would have taken care of it in time. I would not have taken the risk of getting stranded in the middle of nowhere on the side of the road in the middle of the night!Therefore, in spite of my car having 13,000 miles over the mileage of 120,000 miles covered by the recall, I think that Hyundai Motor America should still provide me with a replacement engine. I am asking for Hyundai to replace the engine out of a sense of honesty, integrity, good customer service, and going above and beyond to be an excellent business., maintaining a reputation of providing excellent products and services.That is what I thought Hyundai stands for as a company....
Regards,
[redacted]
Hi [redacted], The VIN number of the vehicle is [redacted], with an assigned Hyundai case number [redacted]. I have since taken the vehicle to the dealership for repair on November 23rd after my assigned case manager told me that the dealership will replace the transmission and Hyundai will compensate me for the trouble I have gone through with this vehicle. The third repair attempt did not rectify the issue as I encountered the transmission temperature too high error message again on December 5th while driving on the highway. I also have not heard from the case manager since the third repair visit about the compensation that she has promised. The correspondence I have with Hyundai so far has been very unsatisfactory. I am mailing a written final repair notice to the Hyundai Customer Connect Center per the North Carolina Lemon Law. Please see below for the body of the written final repair notice:To Whom It May Concern:I purchased a new 2016 Hyundai Tucson (VIN# [redacted]) in November 2015. Starting in August 2016, I began to occasionally encounter the error message “Transmission temp is high! Stop safely” while driving on the highway, with the frequency increasing over time. I have taken the vehicle to the dealership three times in attempts to resolve this nonconformity, none of which have been successful in correcting the nonconformity (Hyundai Case number [redacted]). Per the North Carolina Lemon Law, this is a written notice to Hyundai to make a final attempt to resolve the nonconformity, which must be completed within a reasonable period of no longer than fifteen (15) calendar days as dictated by the North Carolina Lemon Law. I may be reached by email at [redacted]@gmail.com, by phone at ([redacted], and by mailing address at [redacted].Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already had the car in the...
garage again, this time for some sort of transmission issue. When I put the pedal to the floor to accelerate quickly, the engine downshifted and revved high, but it acted like the transmission was slipping. It didn't actually accelerate. I replicated this several times and then drove it to the service center. When they went to work on it the next day, they indicated they could not replicate the issue, and that no codes were saved. Fantastic....So, now I have a car that has been torn apart, and had major parts replaced, the transmission has an intermittent issue that causes it to slip, but isn't being recorded, at 200 miles, I've had to take the vehicle to the service center on 3 separate occasions, I've lost time on my 30 day tag, I've lost time on my Bluelink service, and the value of my car has plummeted below that of a normal, well functioning vehicle that was purchased new, due to the repairs and issues I have experienced already.
The 2nd time I had the vehicle in the garage is not on the service record. I drove it to the service department because it smelled like burning plastic. The service department indicated this was typical and should go away after the first 160 miles or so. The smell is still there...
The offer in no way equals the loss of value of the vehicle due to issues, combined with the loss of value of the tag and Bluelink service, along with the time I've had to spend away from work and family, dealing with these issues.Regards,[redacted]
We have received [redacted]’s test drive incentive and are putting in order with our vendor. Hyudnai's vendor will follow up with this customer and let him know he will receive his gift card via email by the end of the promotion period December 31, 2015.
Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to claim #[redacted] Our office has reviewed the customer’s complaint regarding the warranty start date for his Genesis. HMA has verified...
that the vehicle was put into dealer service on November 2, 2015 which is the correct warranty start date.Thank you for the opportunity to review this matter further.Hyundai Consumer Affairs.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never informed that the oil changes had to be done at a Hyundai dealership. I was only informed that specific oil had to be used. Receipts for oil changes performed between the 18,000 and 27,000 (miles the oil changes were done at Hyundai dealership) were given. If there was an issue or question regarding the receipts the auto shop should have been contacted. The mechanic is willing to confirm that the oil changes were done and with the correct oil. Therefore, proving the car was maintained. Denying the warranty based solely on pictures is unacceptable.
Regards,
[redacted]
A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
CAr was already at dealer. Was told that "they can not find anything wrong." Clearly any person who knows how to drive can feel the way it drives.
Regards,
[redacted]
Ms. [redacted], Hyundai promotes and supports their authorized Hyundai dealerships to provide customers a courteous and trustworthy sales or service experience. Complaints from customers regarding their dealership experiences are very important to us and are documented for review by both dealership management as well as Hyundai management. As previously stated, your complaint has been documented and forwarded to Ourisman Hyundai for their review. You stated in your reply that you do not have any questions regarding special financing offers. Therefore, this matter is an independent business issue and [redacted], the Director of Sales at Ourisman Hyundai, is in the best position to address your concern and can be reached at (888) 255-5956 x [redacted]. Hyundai Motor America is not in a position to meet your request for compensation. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Only one of our oil changes was completed at Dublin Hyundai. We also had the oil changed at a local shop once and at Jiffy Lube at least once (we may be able to produce documentation for these changes). Other than that, the oil was changed twice by a family friend for which I do not think we have any record.In other words, we cannot produce official documentation that shows the oil was changed every 7500 miles. Will the oil change at Dublin Hyundai as well as documentation from two or three oil changes at professional shops be sufficient? I don't know how we could prove that oil changes were completed privately.
Regards,
[redacted]
06/16/16 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim # [redacted], The customer’s complaint has been documented. Hyundai Motor America at this...
time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe. Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform their review and if they send me the rebate check for $1000,I will consider the case resolved.Please forward the attachments to hyundai. Thank you
Regards,
[redacted]
Hyundai Motor America reviewed the response. Hyundai Motor America is willing to reimburse the diagnosis fee the customer paid. In order to do so, please provide the mailing address at which the customer wants to receive the reimbursement. For clarification, it is standard for dealerships to charge a diagnosis fee. If after the diagnosis is performed, the dealership finds that the repair will be warrantable, the fees and repairs will be billed to Hyundai Motor America under the warranty, not the customer. In the event the vehicle repair is found unwarrantable, the diagnosis fee remains and the charges provided by the dealer will be at the customer's expense. The only way to know if the repair is warrantable or not is to complete the diagnostic.
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following information:...
1. Vehicle information, Year , Make, Model 2. VIN 3. Selling Dealer Information 4. Servicing Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you, [redacted] Customer Service Specialists T ([redacted] J[redacted]@hmausa.com www.hyundai.com Hyundai Motor America
Southern Region Consumer Affairs (SRCA) department contacted the customer to review the concern. SRCA informed customer that a revised final settlement offer was being announced for the MPG descrepancy. The Class Action settlement offer will provide the customer with several options...
including a lump sum payout for average mileage. HMA values our customers feedback and loyalty, therefore as a goodwill gesture SRCA offered to reimburse the customer for one-months payment.
Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact. Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero...
Hyundai.
The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/21.
Western Region Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a customer I do not accept that after 65K miles engine is not functional, miles over warranty are only 5k but that is no reason for engine total failure , even after warranty expiration lifespan on this product is expected to by higher according to national averages considering the high cost of a vehicle-Some service campaigns have been released for this particular vehicle demonstrating that unexpected damage may occur due to parts unexpected failure or external factors beyond Hyundai control to quality (see attached) I hereby request Hyundai Motor corporation to thoroughly check for defective components and do a proper assessment on this vehicle and help minimize the loss and/or provide some assistance with repairs/ replacement, decision is being made without having in consideration possible damage causes.
[redacted]