Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared thefollowing in response:Hyundai understands that fuel economy is an important factor to consider when making a vehiclepurchase. The Environmental Protection Agency (EPA) provide.s basic fuel economy estimateswhich are...
intended to reflect "typical"·driving conditions, but are also conducted in a controlledmanner. The city and highway miles per gallon (MPG) estimates help consumers compare thefuel economy of different vehicles tested under the same procedures. While the EPA estimatesare a useful tool for comparing vehicles, there are many factors that can affect gas mileage,including quick acceleration and heavy braking, operating in cold weather, added weight ofcargo, rurming electrical accessories, improperly aligned or under inflated tires, and poor fuelquality.In order to ensure that this customer's concern is properly addressed, Hyundai Motor Americarecommends that the customer make an appointment at an authorized Hyundai dealer of their·choice. The dealership will inspect the vehicle, and provide further guidance to the customer.Thank you for the opportunity to respond to this complaint.Hyundai Motor AmericaConsumer Affairs
Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checks. The first reimbursement check contained the amount of two months car payments. The second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $434.64. Hyundai Motor America will proceed with processing a reimbursement check for that amount. HMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,299.01. As of today, that receipt has not been provided to HMA for reimbursement. If the customer has additional rental receipts above and beyond the $129.44 and $434.64 receipts, we encourage them to submit those receipts for our review. Thank you,Hyundai Motor America, Consumer Affairs
December 8, 2016Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re: Complaint # [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. The vehicle has beenrepaired and released back to the customer. Hyundai Motor America has been in contact with thecustomer and their...
case is currently being reviewed for possible car payment reimbursement.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform their review and if they send me the rebate check for $1000,I will consider the case resolved.Please forward the attachments to hyundai. Thank you
Regards,
[redacted]
Ms. [redacted], Hyundai promotes and supports their authorized Hyundai dealerships to provide customers a courteous and trustworthy sales or service experience. Complaints from customers regarding their dealership experiences are very important to us and are documented for review by both dealership management as well as Hyundai management. As previously stated, your complaint has been documented and forwarded to Ourisman Hyundai for their review. You stated in your reply that you do not have any questions regarding special financing offers. Therefore, this matter is an independent business issue and [redacted], the Director of Sales at Ourisman Hyundai, is in the best position to address your concern and can be reached at (888) 255-5956 x [redacted]. Hyundai Motor America is not in a position to meet your request for compensation. Hyundai Motor America Consumer Affairs
We have received [redacted]’s test drive incentive and are putting in order with our vendor. Hyudnai's vendor will follow up with this customer and let him know he will receive his gift card via email by the end of the promotion period December 31, 2015.
Hyundai Motor America reviewed the response. Hyundai Motor America is willing to reimburse the diagnosis fee the customer paid. In order to do so, please provide the mailing address at which the customer wants to receive the reimbursement. For clarification, it is standard for dealerships to charge a diagnosis fee. If after the diagnosis is performed, the dealership finds that the repair will be warrantable, the fees and repairs will be billed to Hyundai Motor America under the warranty, not the customer. In the event the vehicle repair is found unwarrantable, the diagnosis fee remains and the charges provided by the dealer will be at the customer's expense. The only way to know if the repair is warrantable or not is to complete the diagnostic.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never informed that the oil changes had to be done at a Hyundai dealership. I was only informed that specific oil had to be used. Receipts for oil changes performed between the 18,000 and 27,000 (miles the oil changes were done at Hyundai dealership) were given. If there was an issue or question regarding the receipts the auto shop should have been contacted. The mechanic is willing to confirm that the oil changes were done and with the correct oil. Therefore, proving the car was maintained. Denying the warranty based solely on pictures is unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Only one of our oil changes was completed at Dublin Hyundai. We also had the oil changed at a local shop once and at Jiffy Lube at least once (we may be able to produce documentation for these changes). Other than that, the oil was changed twice by a family friend for which I do not think we have any record.In other words, we cannot produce official documentation that shows the oil was changed every 7500 miles. Will the oil change at Dublin Hyundai as well as documentation from two or three oil changes at professional shops be sufficient? I don't know how we could prove that oil changes were completed privately.
Regards,
[redacted]
A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
06/16/16 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim # [redacted], The customer’s complaint has been documented. Hyundai Motor America at this...
time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe. Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to claim #[redacted] Our office has reviewed the customer’s complaint regarding the warranty start date for his Genesis. HMA has verified...
that the vehicle was put into dealer service on November 2, 2015 which is the correct warranty start date.Thank you for the opportunity to review this matter further.Hyundai Consumer Affairs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already had the car in the...
garage again, this time for some sort of transmission issue. When I put the pedal to the floor to accelerate quickly, the engine downshifted and revved high, but it acted like the transmission was slipping. It didn't actually accelerate. I replicated this several times and then drove it to the service center. When they went to work on it the next day, they indicated they could not replicate the issue, and that no codes were saved. Fantastic....So, now I have a car that has been torn apart, and had major parts replaced, the transmission has an intermittent issue that causes it to slip, but isn't being recorded, at 200 miles, I've had to take the vehicle to the service center on 3 separate occasions, I've lost time on my 30 day tag, I've lost time on my Bluelink service, and the value of my car has plummeted below that of a normal, well functioning vehicle that was purchased new, due to the repairs and issues I have experienced already.
The 2nd time I had the vehicle in the garage is not on the service record. I drove it to the service department because it smelled like burning plastic. The service department indicated this was typical and should go away after the first 160 miles or so. The smell is still there...
The offer in no way equals the loss of value of the vehicle due to issues, combined with the loss of value of the tag and Bluelink service, along with the time I've had to spend away from work and family, dealing with these issues.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
CAr was already at dealer. Was told that "they can not find anything wrong." Clearly any person who knows how to drive can feel the way it drives.
Regards,
[redacted]
Southern Region Consumer Affairs (SRCA) department contacted the customer to review the concern. SRCA informed customer that a revised final settlement offer was being announced for the MPG descrepancy. The Class Action settlement offer will provide the customer with several options...
including a lump sum payout for average mileage. HMA values our customers feedback and loyalty, therefore as a goodwill gesture SRCA offered to reimburse the customer for one-months payment.
Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact. Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero...
Hyundai.
The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/21.
Western Region Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern,Thank you for the opportunity to address the customer’s concern. The U.S. Federal DistrictCourt approved the settlement in June 2015. Based on that order, we anticipated mailing outsettlement payments in early Fall 2015. Unfortunately, six different appeals have now been...
filedin connection with the settlement, forcing Hyundai to halt any settlement payments. It is currentlyunclear how long the appeals will take the court to resolve, and, until those appeals are resolvedby the courts, we are not able to move things forward and mail out the settlement payments. Weapologize for the inconvenience. Customers can check this website for the most currentinformation.. https://www.hyundaimpgclasssettlement.com.In our system the customer is listed under her maiden name. Customer is not the original ownerof the vehicle so therefore will need to submit documentation that the class action settlementrequires to prove ownership of the vehicle. Furthermore, the following documents will need to beprovided to show that the customer’s name has changed. Once I have received the documents,the customer’s name can be updated in our system. We will need the following documents:• Copy of current vehicle registration• Copy of Sales Document (when vehicle was purchased)• Copy of Marriage CertificateIf you have any questions, I can be reached at [redacted].Sincerely,[redacted]Consumer Affairs ManagerSouth Central Region[redacted]
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared thefollowing in response:Hyundai understands that fuel economy is an important factor to consider when making a vehiclepurchase. The Environmental Protection Agency (EPA) provide.s basic fuel economy estimateswhich are...
intended to reflect "typical"·driving conditions, but are also conducted in a controlledmanner. The city and highway miles per gallon (MPG) estimates help consumers compare thefuel economy of different vehicles tested under the same procedures. While the EPA estimatesare a useful tool for comparing vehicles, there are many factors that can affect gas mileage,including quick acceleration and heavy braking, operating in cold weather, added weight ofcargo, rurming electrical accessories, improperly aligned or under inflated tires, and poor fuelquality.In order to ensure that this customer's concern is properly addressed, Hyundai Motor Americarecommends that the customer make an appointment at an authorized Hyundai dealer of their·choice. The dealership will inspect the vehicle, and provide further guidance to the customer.Thank you for the opportunity to respond to this complaint.Hyundai Motor AmericaConsumer Affairs
Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checks. The first reimbursement check contained the amount of two months car payments. The second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $434.64. Hyundai Motor America will proceed with processing a reimbursement check for that amount. HMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,299.01. As of today, that receipt has not been provided to HMA for reimbursement. If the customer has additional rental receipts above and beyond the $129.44 and $434.64 receipts, we encourage them to submit those receipts for our review. Thank you,Hyundai Motor America, Consumer Affairs
December 8, 2016Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re: Complaint # [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. The vehicle has beenrepaired and released back to the customer. Hyundai Motor America has been in contact with thecustomer and their...
case is currently being reviewed for possible car payment reimbursement.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform their review and if they send me the rebate check for $1000,I will consider the case resolved.Please forward the attachments to hyundai. Thank you
Regards,
[redacted]
Ms. [redacted], Hyundai promotes and supports their authorized Hyundai dealerships to provide customers a courteous and trustworthy sales or service experience. Complaints from customers regarding their dealership experiences are very important to us and are documented for review by both dealership management as well as Hyundai management. As previously stated, your complaint has been documented and forwarded to Ourisman Hyundai for their review. You stated in your reply that you do not have any questions regarding special financing offers. Therefore, this matter is an independent business issue and [redacted], the Director of Sales at Ourisman Hyundai, is in the best position to address your concern and can be reached at (888) 255-5956 x [redacted]. Hyundai Motor America is not in a position to meet your request for compensation. Hyundai Motor America Consumer Affairs
We have received [redacted]’s test drive incentive and are putting in order with our vendor. Hyudnai's vendor will follow up with this customer and let him know he will receive his gift card via email by the end of the promotion period December 31, 2015.
Hyundai Motor America reviewed the response. Hyundai Motor America is willing to reimburse the diagnosis fee the customer paid. In order to do so, please provide the mailing address at which the customer wants to receive the reimbursement. For clarification, it is standard for dealerships to charge a diagnosis fee. If after the diagnosis is performed, the dealership finds that the repair will be warrantable, the fees and repairs will be billed to Hyundai Motor America under the warranty, not the customer. In the event the vehicle repair is found unwarrantable, the diagnosis fee remains and the charges provided by the dealer will be at the customer's expense. The only way to know if the repair is warrantable or not is to complete the diagnostic.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never informed that the oil changes had to be done at a Hyundai dealership. I was only informed that specific oil had to be used. Receipts for oil changes performed between the 18,000 and 27,000 (miles the oil changes were done at Hyundai dealership) were given. If there was an issue or question regarding the receipts the auto shop should have been contacted. The mechanic is willing to confirm that the oil changes were done and with the correct oil. Therefore, proving the car was maintained. Denying the warranty based solely on pictures is unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Only one of our oil changes was completed at Dublin Hyundai. We also had the oil changed at a local shop once and at Jiffy Lube at least once (we may be able to produce documentation for these changes). Other than that, the oil was changed twice by a family friend for which I do not think we have any record.In other words, we cannot produce official documentation that shows the oil was changed every 7500 miles. Will the oil change at Dublin Hyundai as well as documentation from two or three oil changes at professional shops be sufficient? I don't know how we could prove that oil changes were completed privately.
Regards,
[redacted]
A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
06/16/16 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim # [redacted], The customer’s complaint has been documented. Hyundai Motor America at this...
time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe. Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to claim #[redacted] Our office has reviewed the customer’s complaint regarding the warranty start date for his Genesis. HMA has verified...
that the vehicle was put into dealer service on November 2, 2015 which is the correct warranty start date.Thank you for the opportunity to review this matter further.Hyundai Consumer Affairs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already had the car in the...
garage again, this time for some sort of transmission issue. When I put the pedal to the floor to accelerate quickly, the engine downshifted and revved high, but it acted like the transmission was slipping. It didn't actually accelerate. I replicated this several times and then drove it to the service center. When they went to work on it the next day, they indicated they could not replicate the issue, and that no codes were saved. Fantastic....So, now I have a car that has been torn apart, and had major parts replaced, the transmission has an intermittent issue that causes it to slip, but isn't being recorded, at 200 miles, I've had to take the vehicle to the service center on 3 separate occasions, I've lost time on my 30 day tag, I've lost time on my Bluelink service, and the value of my car has plummeted below that of a normal, well functioning vehicle that was purchased new, due to the repairs and issues I have experienced already.
The 2nd time I had the vehicle in the garage is not on the service record. I drove it to the service department because it smelled like burning plastic. The service department indicated this was typical and should go away after the first 160 miles or so. The smell is still there...
The offer in no way equals the loss of value of the vehicle due to issues, combined with the loss of value of the tag and Bluelink service, along with the time I've had to spend away from work and family, dealing with these issues.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
CAr was already at dealer. Was told that "they can not find anything wrong." Clearly any person who knows how to drive can feel the way it drives.
Regards,
[redacted]
Southern Region Consumer Affairs (SRCA) department contacted the customer to review the concern. SRCA informed customer that a revised final settlement offer was being announced for the MPG descrepancy. The Class Action settlement offer will provide the customer with several options...
including a lump sum payout for average mileage. HMA values our customers feedback and loyalty, therefore as a goodwill gesture SRCA offered to reimburse the customer for one-months payment.
Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact. Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero...
Hyundai.
The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/21.
Western Region Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern,Thank you for the opportunity to address the customer’s concern. The U.S. Federal DistrictCourt approved the settlement in June 2015. Based on that order, we anticipated mailing outsettlement payments in early Fall 2015. Unfortunately, six different appeals have now been...
filedin connection with the settlement, forcing Hyundai to halt any settlement payments. It is currentlyunclear how long the appeals will take the court to resolve, and, until those appeals are resolvedby the courts, we are not able to move things forward and mail out the settlement payments. Weapologize for the inconvenience. Customers can check this website for the most currentinformation.. https://www.hyundaimpgclasssettlement.com.In our system the customer is listed under her maiden name. Customer is not the original ownerof the vehicle so therefore will need to submit documentation that the class action settlementrequires to prove ownership of the vehicle. Furthermore, the following documents will need to beprovided to show that the customer’s name has changed. Once I have received the documents,the customer’s name can be updated in our system. We will need the following documents:• Copy of current vehicle registration• Copy of Sales Document (when vehicle was purchased)• Copy of Marriage CertificateIf you have any questions, I can be reached at [redacted].Sincerely,[redacted]Consumer Affairs ManagerSouth Central Region[redacted]