TrackR, Inc.

This issue has been resolved

Hi ***,It was nice speaking with you on the phone yesterdayPlease feel free to call me back for updates on your order, but once we receive our newest shipment, we will ship your order outI appreciate your patience and understandingHave a great
day!
Best,
***

Hello L***,I apologize for the delays on your orderIt appears that it was temporarily held up in our shipping department due to the fact that the color you ordered was backorderedWe have since received your desired color choice and your package will be picked up by USPS on MondayOnce USPS has
scanned your order in you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***08Thank you so much for you patience and support!

Hello G***,
I'm very sorry for the delays on your engraved devicesYour order was just received in house this week and was processed for shipment yesterdayOnce USPS has scanned in your package and it has updated in their system (approx 24-hours) you will be able to track
it's movement at:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***I realize it has taken longer than anticipated for the turnaround of engraved orders and I truly apologizeWe want to thank you so very much for your patience and support

Hello MrJ***I apologize that you are not satisfied with your experience and that you did not receive a response to previous emailsI did attempt to locate your previous requests for refund in our system with the email address provided and I was not able to locate any emails since May, prior
to receiving your shipmentWe do offer a return/exchange policy as listed on our website under faqPlease feel free to take advantage of this return policy for your refund requestThank you

Ordered items in 12/11/and was supposed to receive a $discount after using the promo code The discount was never applied On 12/12/15, I received an email indicating the items had shippedSix days later the items had never shipped according to the USPS tracking website They no longer answer the phone at the number on their website I just tried calling them at the number on your website: (805)710-and it goes to voicemail I have emailed them times with no response When I contacted American Express, I was told they had put in charge for $and change on 12/even though the order had not been processed or shipped

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10754789, and find that this resolution is satisfactory to me
Thank you for providing my refund as requested. Regards,
*** ***

Hello ***,
I am truly sorry for the delay in receiving your items and for the difficulty you had trying to contact usWe have been working hard to build up our team size to accommodate the recent increase in orders and customer requests that we have received and to incorporate
phone supportI see that your package was delivered on Aug19. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***Please let us know how you would like to proceed from hereYour patience has been greatly appreciated

Hello C***,
I apologize for the long delay on your orderI see that a reshipment was processed for you this week through our customer support and the tracking info should be updated by tomorrowYour tracking information may be followed
at:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***Thank you kindly for your patience and support

I apologize for the delays on your orderI see that you have been refunded in full on Sept Thank you kindly for your patience and support.TrackR team

I'm very sorry for the delay in your order shippingI have issued you a refund in full, as requestedPlease allow 3-business days for the transaction to fully process and reflect on your accountThank you kindly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10870928, and find that this resolution is satisfactory to meOnly option they give you is to mail it back for a return or exchange- So I will mail it out today - Of course you cannot get any one on the phone or email interaction
Regards,
D** ***

RevDex.com: TrackR has fully refunded my purchase to me
I have reviewed the response made by the business in reference to complaint ID 11617902, and find that this resolution is satisfactory to me
Regards,
D*** ***

Revdex.com:
TrackR has fully refunded my purchase to me
I have reviewed the response made by the business in reference to complaint ID 11617902, and find that this resolution is satisfactory to me
Regards,
D*** ***

Hello T***,
I am truly sorry for the delay in receiving your orderI see that your items were delivered on the 17th to the Austin TX address on fileIt is unclear to us why the package was rerouted back to CA in the first place, unfortunately USPS did not give specifics as to
why that happenedIf you still wish to receive a refund simply follow the steps in our return policy as stated on our website and we would be happy to accommodateWe are striving to improve our turnaround times as our company continues to growThank you kindly for your patience and support, they are greatly appreciatedThank you kindly

Hello Mr B***I'm very sorry that your order was not receivedIt appears that your package may have been included in a batch that either didn't print or wasn't scanned in by USPSI see that a full refund was processed for you on Jan Thank you kindly for your patience and support

Hello Ivey,I'm very sorry that your order never shippedI see that you were issued a full refund yesterday through our customer support teamPlease allow 3-business days for the transaction to complete and reflect on your accountAgain, I apologize for any dissatisfaction or frustration
this has causedThank you kindly for considering TrackR

I placed orders with this company as they wouldn't let me put it all on
I received 1/of my order in a weekIt is now weeks later and I STILL haven't received the other 1/I placed this order in good faith and spent nearly $for these "devices" to give as Christmas gifts for our extended familyThey only respond through emails, and they won't answer phone callsYou would think they would at least act concerned about a problem with a customer, but once the have your money, you're on your ownI only wish I would have checked the Revdex.com 1st, and seen their problems with shippingA major letdown - I will NEVER place another order with them and will be sure to let everyone I know about this experience, including social media**DO NOT BUY FROM THIS COMPANY!**

Hi M***,
Thank you for your patienceI have just refunded you the full amount directly through PayPalI apologize for the delayThank you and have a great day!
Best,
TrackR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11305419, and find that this resolution is satisfactory to me
Regards,
S*** ***