TrackR, Inc.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 10771452, and find that this resolution is satisfactory to me.
To ensure everything good, I would like to close this case after the expected package arrival, which will hopefully be the first or second week of September. I will let you know once it comes to me.
Regards,
M[redacted]

Hello B[redacted],I am very sorry that your order did not arrive in time for Christmas. I see that your package was delivered last week and that you are currently in correspondence with one of our support agents. Please keep an eye out for the emails that she sent you that include an offer for...

compensation. Again, my apologies for the delay. We have been working diligently to get caught up on customer requests and shipments after the very busy holiday. Thank you kindly for your patience and support.

Hello S[redacted],I am truly sorry that your order took so long to ship. We received a large influx of orders over the holiday season that created a shipping backlog. I see that your order was delivered yesterday and if you wish to still receive a refund you may mark return to sender and I can process the...

refund for you. If this is the route that you would like to go please let me know once the package has been picked up so that I can see the tracking and fulfill your refund request. Again, my apologies for any frustration this has caused. Thank you kindly for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 10670680, and find that this resolution is satisfactory to me. It's sad that I had to get the Revdex.com involved for them to speak up and give me my refund, but I am very, very thankful for your help.
Regards,
A[redacted]

Hello B[redacted],I'm very sorry that your order shipment was delayed. Our team was and still is working tirelessly to try to fulfill orders and respond to customer emails. I see that your order was delivered on Dec 26 via USPS with the tracking number 94[redacted]70. If you still wish to...

receive a refund please feel free to take advantage of our return policy https://thetrackr.com/warranty. Thank you kindly for your patience.

Hello [redacted],I'm sorry to hear that your order has not arrived yet. Your package was shipped 3 days after your order was placed and the tracking shows arrival in your country on August 15. Once it arrived in Canada it was switched over to your local postal service, this may be the cause of the delay....

Although we do our best to reflect accurate shipping times, we are not able to guarantee a specific delivery date on international orders. Once your package has arrived you may return to sender for a full refund if you are not interested in keeping the devices. I truly apologize for any frustration this has caused. As for the discrepancy in your charge goes, we did not charge any additional money beyond your sale price. As our website indicates, all orders are in USD. After calculating the currency conversion, it appears that the charge on your statement may be reflected in Canadian dollars. You were charged the correct amount totaling 48.56 USD. If you have any further questions please respond back to this email thread. Thank you kindly.

Hello A[redacted],I am so sorry that your order has not shipped, I have looked it up in our system and it's not clear why that happened. I would be happy to either personally package your devices and ship immediately or provide a full refund as requested. If you opt to get a refund please provide your...

email address associated with Paypal and I will process it for you. Thank you so much for your patience and support.

Hello J[redacted],
I apologize that your return process was not completed after you filled out the survey. I have processed a full refund as requested, please allow 3-5 business days for the transaction to complete and reflect on your statement. Thank you kindly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10738128, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Hello B[redacted],
I'm very sorry that your order shipment was delayed. Our team was and still is working tirelessly to try to fulfill orders and respond to customer emails. I see that your order was delivered on Dec 26 via USPS with the tracking number 
rgb(50, 53, 55); font-family: Helvetica, Arial, sans-serif; font-size: 11.5212px; line-height: 17.2817px; background-color: rgb(255, 255, 255);">94[redacted]70. If you still wish to receive a refund please feel free to take advantage of our return policy https://thetrackr.com/warranty. Thank you kindly for your patience.

Hello, We've investigated your complaint and show that your returned item was received and a refund processed on 2/20/2018.  Santa Barbara, CA has recently experienced unprecedented natural disasters recently and along with disruptions to the mail delivery service.  Please allow 2-3...

business days for the credit to appear on your bank statement.  Thanks for your patience and understanding. Tell us why here...

Hello [redacted],My sincere apologies for the dissatisfaction you have with your experience. We do not make a practice of blocking people on social media and I did bring this to their attention and asked that it not happen. I have looked into your order and previous correspondences and see that you were...

issued a full refund and sent a complimentary device to help compensate for your frustration and time. I am truly sorry that our support team did not respond to your request in a timely manner also. We are working diligently to get caught up and have been increasing our team size, as you suggested, to accommodate the number of requests that are coming in. This delay was caused by an unexpected, large increase in sales that generated shipping delays and, in turn support delays. Again, my apologies. Thank you kindly for your patience.

Hello [redacted],I am truly sorry for the delay in receiving your items and for the difficulty you had trying to contact us. We have been working hard to build up our team size to accommodate the recent increase in orders and customer requests that we have received and to incorporate phone support. I see...

that your package was delivered on Aug. 19. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]22. Please let us know how you would like to proceed from here. Your patience has been greatly appreciated.

Horrible company, worst customer service ever, when they do reply to emails (they only replied to the messages I sent through Paypal, not regular emails), they don't answer the question/request, which was for them to authorize a return and supply a return form, as it is stated in their FAQ that these 2 things are required in order to get a refund. I ended up filing a complaint through Paypal (Thank Gog I had paid through them) and after analyzing my complaint, Paypal reversed the payment in full.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

10742674, and find that this resolution is satisfactory to me. However, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the company. I can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receive. How about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10788969, and find that this resolution is satisfactory to me.
Regards,
F[redacted]

Hi D[redacted],I do apologize about the delay in getting you your order. However it was stated when you checked out that you should expect a 6 to 8 week delivery date before you completed your order. I have gone ahead and expatiated your order and it will ship out on Monday July 20th. Please contact me...

at [redacted]@thetracker.com if you have any further questions.Regards[redacted]

Steps taken to resolve:On 05/11/17  a TrackR Support Rep forwarded D[redacted] the needed information for a his requested return of his TrackR order.

Hello K[redacted],
I'm very sorry for your dissatisfaction with your device. I see that you are currently in correspondence with one of our Customer Support reps and that he has offered to send you a replacement order. I have processed your order for reshipment and it will be on it's...

way to you by tomorrow. Once USPS has scanned in and updated your package you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]05<...⇄ /> Additionally I have included complimentary accessories to help make up for some of the frustration this has caused. Your input is greatly appreciated and I hope that you are pleased with the new device. Thank you kindly.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 11014831, and find that this resolution is satisfactory to me.
A credit in the full amount was made to the credit card I used for purchase on January 3, 2016.Thank you,
Regards,
R[redacted]