TrackR, Inc.

Hello K[redacted],I'm very sorry that your order did not ship in a timely manner. I have issued you a full refund as requested, please allow 3-5 business days for the transaction to complete and reflect on your account. Thank you kindly for your patience, I apologize about the delay on engraving.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10795147, and find that this resolution is satisfactory to me.
Regards,
E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12687824, and find that this resolution is satisfactory to me.  A full refund was credited to my credit card.
Regards,
C[redacted]

Hello M[redacted],My apologies for the delay in your order shipping, we did receive a large influx of orders throughout the holiday season which caused a backlog in shipping. I see that your package has been...

delivered! https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redac...⇄ you kindly for your patience, it is greatly appreciated.

Hi Thomas,Apologizes about the delay we are in a back log. You order will ship out tomorrow via USPS first class using tracking id: 94[redacted]99Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11299440, and find that this resolution is satisfactory to me.  We both are very busy people.  I need to be more flexible in resolving my issues.  Thank you for exceeding the request to resolve my issue.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 10714825, and find that this resolution is satisfactory to me.
I actually just received them in the mail last night. You can close the issue as satisfied.
Regards,
J[redacted]

Hello Mr [redacted]I am truly sorry for the experience that you have had. I see that your re-shipped order has been sent and according to USPS website, delivery was expected yesterday so I am hopeful that you will receive it today. You may track your order...

at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]56I...⇄ you find that you do not wish to keep the devices for any reason you may take advantage of our return policy as stated on our website, we will gladly return or exchange them for you. https://thetrackr.com/warrantyThank you very much for your patience and understanding this busy time as we work to get caught up on customer responses.

Still waiting for the 3 we ordered. I have contacted support and no-body is eager to help. This company is eager to sell, not so eager to TRACK your package till it reach you. They opted for the limited tracking option on our package and now DHL has no idea where our package is. A very disappointing experience and we will probably not see our money refunded or the products be bought. A reputable company does not operate in the manner they do. TrackR please stop focusing on marketing and rather on customer satisfaction and support.

I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requests. I see that you have already been refunded in full as you requested. Please allow 3-5 business days for the...

transaction to complete and reflect on your statement. Our customer relations manager C[redacted] will be contacting you directly via email. Thank you kindly for your patience and support.

Hi J[redacted],I apologize about the delay in geting out your order. We are in a backlog, which wasn't apparently  communicated to you, sorry about that too. I have fully refunded you.RegardsS[redacted]

Hello Mr B[redacted],I am truly sorry that you are not pleased with your devices and for any frustration this has caused. I would be happy to honor your request. Will you please provide me with the email address used to place your order? I have located an order in our system with the same name, but...

different email address and I want to be sure that your refund is applied to the correct person. I will gladly take care of this right away. Again, my apologies and I thank you very much for your patience.

Hello Mr. J[redacted]I apologize, the settlement that you requested was for refund which is why I directed you to our return policy. We would be happy to offer assistance with your devices if you would prefer. I have forwarded your contact information to one of our Customer Support Reps and he will contact you to help resolve any issues you may be having. Thank you kindly.

Hello Mr H[redacted]I am sorry to here that you were unsatisfied with your ordering experience. Some customers did not realize that they were pre-ordering the devices and they would not ship immediately. I have issued you a refund in full, please allow a few business days for it to reflect on your...

statement. Thank you your business is greatly appreciated.

Hello A[redacted],
I apologize for the delay on your order. I have issued you a refund in full, as requested. Please allow 3-5 business days for your refund to reflect on your statement. Thank you kindly and have a great day.

Hello D[redacted],I am truly sorry for the delay on your order, it appears that the tracking never showed any movement on USPS site. I see that a full refund has been issued via customer support. Additionally, I apologize that you did not receive a timely response to your request. Thank you kindly

I completely understand. Please let me know once you get the rest of the shipment.Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11024801, and find that this resolution is satisfactory to me.
I am very happy that after contacting you, the company reached out to me multiple times to ensure my satisfaction and provided a refund very quickly.  They seemed to be trying very hard to improve their customer service and I am very grateful for the help you gave me, and for their response.
Regards,
M[redacted]

Hello [redacted],
I truly apologize for the delays and errors in your order. We are working diligently to fulfill orders and increase our team size to accommodate customer requests and product demand. Our records indicate that a re-shipment was created on Oct 21 and shows delivery to your...

address. Please let me know if there is anything I may assist with. Your understanding is appreciated greatly.

Hello S[redacted],
I apologize for the delays you have endured regarding you order. Your order has been packaged for shipment and will be on it's way to you today. Thank you, your business is appreciated.