TrackR, Inc.

Steps taken to resolve:on 05/28/17 a TrackR Support Rep forwarded C[redacted] the information needed to return their TrackR order for a refund.

I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requests. I have issued you a refund in full as you requested. Please allow 3-5 business days for the transaction to complete...

and reflect on your statement. Thank you kindly for your patience and support.

HI R[redacted],TrackR ,just like smartphones and tablets uses Bluetooth technology. Bluetooth is a limited range technology that can communicate up to 100ft. This is explained on the website explaining the technology. Also on June 16th, we did communicate with  you on how to return your product for...

a refund please check the ticket  number 120271. Also you can reach me at [redacted]@thetracker.com, if you have any further questions.RegardsS[redacted]

Hello [redacted],I am truly sorry for the way your request was handled and for the delay in receiving your order, it took us a couple weeks to get caught up on the large influx of holiday orders. I have attempted to locate your customer support request in our system and I am not able to find it under...

either of the email addresses provided in both your order and complaint. Will you please provide me with the email address used to send in your customer support request so that we may use this as an opportunity to improve our customer support? Additionally, I have processed a refund in full as requested. Please keep the device that was delivered to you as compliments for the delays and frustration you have endured. Thank you kindly.

Hello S[redacted],I apologize for the delays you have endured regarding you order. Your order has been packaged for shipment and will be on it's way to you today. Thank you, your business is appreciated.

Hi A[redacted],  Thank you for contacting TrackR. I apologize for the delay in receiving your product. Your order will be shipped out today, and the USPS tracking number for the order is 94[redacted]74.Thank you and have a great day! Best, TrackR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10718129, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Hello R**,I apologize for the del**s on your order, it appears that when your order went out for shipment it was never scanned in by usps. Your order has now been repackaged and will ship out again. You should receive an email with your new tracking information shortly. Thank you kindly for your...

patience.

Hello C[redacted],I apologize for the long delay on your order. I see that a reshipment was processed for you this week through our customer support and the tracking info should be updated by tomorrow. Your tracking information may be followed...

at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]97Tha...⇄ you kindly for your patience and support.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 10591413, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello A[redacted],I apologize for the delay on your order. I have issued you a refund in full, as requested. Please allow 3-5 business days for your refund to reflect on your statement. Thank you kindly and have a great day.

Complaint: 11625510
I am rejecting this response because:
To resolve that complaint, the company promised to send me a replacement for the defective product (that in itself was supposed to replace the defective products THAT I HAVE BEEN TRYING TO GET REPLACED FOR NEARLY A YEAR FROM THESE SCAM-ARTISTS. The company has AGAIN not done so. The company is AGAIN not responding to emails or phone calls. Give me a working product within 5 business days or give me a full and complete refund. Every day that I don't get any response, I post another negative review online or social media.
Regards,
N[redacted]

Hello Mr C[redacted]
I am truly sorry for the delays you have had to deal with regarding your purchase. I see that a full refund has been processed for you on Jan 11. Thank you kindly for your patience.

I truly apologize for the delays on your order. Your devices have been processed for shipment and will depart our facility by the end of the week. Once USPS has scanned in your order please allow at least 24 hours before attempting to track the package so that their system may update. Your tracking...

number is 94[redacted]10 . Thank you very kindly for your support of TrackR and your patience.Best Regards,C[redacted].

I have reviewed the response made by the business in reference to complaint ID 11618441, and find that this resolution is satisfactory to me.
Thank you. I apologize I had not responded before. I didn't see a way to respond from the website. I appreciate the help you provided and the matter has in fact been resolved thanks to the help of the Revdex.com 
Regards,
M[redacted]

Hi there,
The customer has been refunded and her order cancelled. Thank you.

I have ordered in september en still not received anything. order was 09-27-16 and now it is 12-1-16. This is my ordernumber: Order ID#: 623546

Hello T[redacted],I am truly sorry for the delay in receiving your order. I see that your items were delivered on the 17th to the Austin TX address on file. It is unclear to us why the package was rerouted back to CA in the first place, unfortunately USPS did not give specifics as to why that happened....

If you still wish to receive a refund simply follow the steps in our return policy as stated on our website and we would be happy to accommodate. We are striving to improve our turnaround times as our company continues to grow. Thank you kindly for your patience and support, they are greatly appreciated. Thank you kindly.

Hello K[redacted],I'm very sorry for your dissatisfaction with your device. I see that you are currently in correspondence with one of our Customer Support reps and that he has offered to send you a replacement order. I have processed your order for reshipment and it will be on it's way to you by...

tomorrow. Once USPS has scanned in and updated your package you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]05A...⇄ I have included complimentary accessories to help make up for some of the frustration this has caused. Your input is greatly appreciated and I hope that you are pleased with the new device. Thank you kindly.

Hello K[redacted],I apologize for the error on your order and the delayed response from customer support, we are working hard to get caught up on the influx of requests we have recently received. I see that Jessica was able to get you the correct colors that you were requesting. Thank you kindly for your...

patience and support.