TrackR, Inc.

Hello L***,I am very sorry for the delayed shipment/delivery of your order and any embarassment that it causedBecause you are now back in your home state I have processed your order for reshipment to the MD address providedAdditionally, I have included a complimentary device and accessories
to help compensate for the problems this has causedYou may also keep the initial order that was sent to the NC address, I hope this helps to make up for the problemsYour current order will be picked up by USPS no later than tomorrow and once it has been scanned in and updated in their system you may track it at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***35Please allow at least hours before attempting to track your package so that accurate tracking is reflectedThank you kindly for your patience and support

Hello S***,
I apologize for the delay of your orderI see that a refund was issued in full by one of our support reps yesterday, please allow up to 3-business days for it to reflect on your statementThank you for considering TrackR

Quite frankly, their product does not work The sounding of the alert is completely arbitrary The intended functionality is for the alert to sound if the device travels 100ft from my phone I thought I would disable my home networks, but none of the networks show up This product does not work as advertised, and what's worse, the seller's were aware of this, as the limitations of bluetooth are known Whatever I will be returning this, and I think it is pretty cheesy that I have to pay return shipping for a device you knew didn't work TrackR Incwill soon be bankrupt financially as they are ethically

Hello B***,I apologize that you were misinformed about your ship date and for your unsatisfactory experienceI have issued a full refund in the amount of $62.64, please allow at least 3-business days for it to reflect on your statementYour support is greatly appreciatedThank you

Thank you for your patience, and I apologize for the delayI have just sent out your TrackR sticker devices and included a TrackR wallet for your patienceThe USPS tracking number is
href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]86...⇄ target="_blank" " text-decoration: none; background: rgb(221, 238, 247);">94[redacted]Thank you and have a great day-TrackR-

Hi Ash,I apologize for the delay, but your order has been cancelled and you have been refunded. Thank you and have a great day.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID 10590156, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10822574, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

I got TrackR devices for Christmas and I have been really enjoying them. The device is slim enough to go inside a wallet and the app was easy to setup on my nexus. I got them as a gift so I can't comment on delivery problems but they are sold in Best Buy so I assume the business is legitimate. I have used the app and devices several times to find my wallet around the home and will be purchasing more.

Hello [redacted],I am truly sorry that your request was not responded to in a timely manner. We have recently had a very large increase in orders and customer requests and it is taking us additional time to respond to all of the emails that we have received. I have issued you a full refund, please allow...

3-5 business days for the transaction to complete and reflect on your account. If you wish to receive troubleshooting for your devices I would be happy to have one of our reps contact you to assist. Please let me know if this is something that interests you. Thank you kindly for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to me.
Within an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my money. Thank you so much with your help in this matter.
Regards,
J[redacted]

Hello E[redacted],I'm truly sorry for the delay of your order and that you did not receive a response from our customer support team. We have experienced an overwhelming amount of orders for the holiday season and this has caused shipping delays which in turn has also drastically increased the amount of...

emails we are receiving. As a small start-up company we are striving to improve the customer experience in both of these instances and want to do our best to make our customers happy. I do see that your order has been processed and shipped. You may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]95T...⇄ you so much for your patience and support, they are greatly appreciated. Happy Holidays!

I apologize for the delay on your order. I have sent you an email directly to the address provided in your complaint. Please respond and I will do my best to help resolve any issues you are having. Thank you
TrackR Support

Hello J[redacted],I apologize for your unsatisfaction on the delay of your order. Your support of our product has been greatly appreciated. I have gone ahead and refunded you in full for your order, please allow 3-5 business days for it to reflect on your statement. Thank you and have a wonderful day

Hello [redacted],I truly apologize for the delays and errors in your order. We are working diligently to fulfill orders and increase our team size to accommodate customer requests and product demand. Our records indicate that a re-shipment was created on Oct 21 and shows delivery to your address. Please...

let me know if there is anything I may assist with. Your understanding is appreciated greatly.

Hello J[redacted],I am very sorry for the delay in receiving your order. I see that your order was delivered via USPS on Dec 23 with tracking number 94[redacted]31. If you wish to still receive a refund you may take advantage of our 30 days no questions asked return policy as stated on our...

website. Thank you kindly for your patience while we work to get caught up on orders.

I sincerely apologize for the inconvenience of not getting the TrackR device delivered to you on time. The success of the device has lead to a backlog of shipment. We do not dispute our customers, however if you would still like to get the product I would be happy to personally handle this and get...

your order out to you right away. Please email me at [redacted]@thetrackr.com and I will do my best to help resolve any issues you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11115321, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi Jon,Apologizes about the delay in getting your order out. At the time of placing the order it is stated the shipment may take 6 to 8 weeks tonship out. You order has been shipped out via USPS tracking number 94[redacted]7. Please allow 3 to 5 days for deliveryRegardsSaad

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10631540, and find that this resolution is satisfactory to me. Regards, [redacted]