TrackR, Inc.

Hello [redacted], Thank you for reaching out to us. I am very sorry to hear you've had issues receiving your refund. I will have a TrackR Senior Rep contact you to assist you with receiving your full refund. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10759768, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello A[redacted],
I apologize that we have experienced manufacturing delays and that you have not received you devices yet. Your items are packaged and due to be shipped out today. Your business is greatly appreciated. Thank you

Hello J[redacted],I apologize that your return process was not completed after you filled out the survey. I have processed a full refund as requested, please allow 3-5 business days for the transaction to complete and reflect on your statement. Thank you kindly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10945746, after almost 13 months of waiting for this product they have now refunded my monies in full and find this resolution is satisfactory to me, finally. Thank you for your help in this matter and hope others will contact you and resolve their frustrations also. Thanks again. 
Regards,
A[redacted]

Hello [redacted],I'm very sorry for the delay in receiving your order and that you are not satisfied with the devices. I see that your last email through customer support was from December requesting an update on your order status, but I am not able to locate any correspondence regarding returning the...

product for refund. We would be happy to offer a refund if you would please follow the instructions as listed on our warranty. Please contact our support team at [email protected] and one of our agents will gladly accommodate and assist in your return. Thank you kindly.

Hello A[redacted],
I'm very sorry that you are not pleased with your devices. After looking into your chat and email requests I see that you are still in correspondence with one of our support agents. Kindly check your email and she will continue to help you with your return process....

Thank you

Hello S[redacted],I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requests. I have isssued you a refund in full as you requested. Please allow 3-5 business days for the...

transaction to complete and reflect on your statement. Thank you kindly for your patience and support.

I ordered TrackR devices as gifts for our company this past February. After seeing many negative reviews I was concerned about ordering from them. I spoke with a sales person who was aware of the negative reviews and went over each concern I had, explaining to me how they have improved their processes. I gave them a chance and I'm glad I did. The order took a few weeks to arrive since we had our devices engraved but they look great, they work, and our customers have been pleased with receiving them as gifts. The follow up was great during the process and I always received a quick response with either an e-mail or a phone call.

Mr D[redacted],I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Hello B[redacted]I am very sorry that your devices are not working as expected and that your order was shorted. I have looked into your order and see that you indeed should have received 10 devices and not 3. I have processed a full refund as requested of $152.00. Again, my apologies for any frustration...

this must have caused. There is no need to send the items back, do as you wish with them. Thank you kindly for your patience and support.

I called and left you a message and also followed up in email. I apologize about the delay in getting your order out.Regards[redacted]

Complaint: 11121519
I am rejecting this response because: The devices were given as gifts for Christmas, so I cannot retrieve several as they were sent out of state to family members. I can return possibly five devices, but expect a full refund as none of them work anymore. Please let me know if I may return the five devices for a  full refund of $183.57. I will return the "water-resistant pouches" as well, as they were described as "water PROOF" when I ordered them ... but later changed to water resistant, which I cannot use on dogs.So again, I can return five devices and the two pouches for a full refund of $183.57. Please advise.
Regards,
Mi[redacted]

Hello Ms C**,
I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug. 11, but the package was never scanned in by them. I have processed your order for reshipment and it will go out no later than tomorrow. Once USPS has...

scanned your package in please allow at least 24 hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]32<...⇄ /> Additionally I have included complimentary accessories to help compensate for your time and troubles. Thank you kindly for your patience and support!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10638803, and find that this resolution is satisfactory to me. However there are tons of other customers who are still being taken for a ride. Any help from your end would be great..
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10756379, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

Hello M[redacted],I am very sorry for the delay in receiving your order. I see that it was delivered yesterday via USPS with tracking 94[redacted]25. Thank you kindly for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10596574, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello L[redacted],I am truly sorry that your order was misplaced or lost, we did encounter some issues with packages not being scanned in by USPS just prior to Christmas. I see that your refund has been completed via PayPal. Thank you kindly for your patience and support.

Apologizes about the  delay in getting your order out, we are currently in a backlog and that should have been communicated to you. I have refunded you.RegardsS[redacted]