TrackR, Inc.

Hello [redacted],
I truly apologize for the delays and errors in your order. We are working diligently to fulfill orders and increase our team size to accommodate customer requests and product demand. Our records indicate that a re-shipment was created on Oct 21 and shows delivery to your...

address. Please let me know if there is anything I may assist with. Your understanding is appreciated greatly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10759768, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello A[redacted],
I apologize for the delay on your order. I have issued you a refund in full, as requested. Please allow 3-5 business days for your refund to reflect on your statement. Thank you kindly and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11024801, and find that this resolution is satisfactory to me.
I am very happy that after contacting you, the company reached out to me multiple times to ensure my satisfaction and provided a refund very quickly.  They seemed to be trying very hard to improve their customer service and I am very grateful for the help you gave me, and for their response.
Regards,
M[redacted]

Hello Mr H[redacted]I am sorry to here that you were unsatisfied with your ordering experience. Some customers did not realize that they were pre-ordering the devices and they would not ship immediately. I have issued you a refund in full, please allow a few business days for it to reflect on your...

statement. Thank you your business is greatly appreciated.

Hello S[redacted],I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requests. I have isssued you a refund in full as you requested. Please allow 3-5 business days for the...

transaction to complete and reflect on your statement. Thank you kindly for your patience and support.

Mr D[redacted],I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Complaint: 11121519
I am rejecting this response because: The devices were given as gifts for Christmas, so I cannot retrieve several as they were sent out of state to family members. I can return possibly five devices, but expect a full refund as none of them work anymore. Please let me know if I may return the five devices for a  full refund of $183.57. I will return the "water-resistant pouches" as well, as they were described as "water PROOF" when I ordered them ... but later changed to water resistant, which I cannot use on dogs.So again, I can return five devices and the two pouches for a full refund of $183.57. Please advise.
Regards,
Mi[redacted]

Hello [redacted],I'm very sorry for the delay in receiving your order and that you are not satisfied with the devices. I see that your last email through customer support was from December requesting an update on your order status, but I am not able to locate any correspondence regarding returning the...

product for refund. We would be happy to offer a refund if you would please follow the instructions as listed on our warranty. Please contact our support team at [email protected] and one of our agents will gladly accommodate and assist in your return. Thank you kindly.

Hello B[redacted]I am very sorry that your devices are not working as expected and that your order was shorted. I have looked into your order and see that you indeed should have received 10 devices and not 3. I have processed a full refund as requested of $152.00. Again, my apologies for any frustration...

this must have caused. There is no need to send the items back, do as you wish with them. Thank you kindly for your patience and support.

Hello A[redacted],
I'm very sorry that you are not pleased with your devices. After looking into your chat and email requests I see that you are still in correspondence with one of our support agents. Kindly check your email and she will continue to help you with your return process....

Thank you

I ordered TrackR devices as gifts for our company this past February. After seeing many negative reviews I was concerned about ordering from them. I spoke with a sales person who was aware of the negative reviews and went over each concern I had, explaining to me how they have improved their processes. I gave them a chance and I'm glad I did. The order took a few weeks to arrive since we had our devices engraved but they look great, they work, and our customers have been pleased with receiving them as gifts. The follow up was great during the process and I always received a quick response with either an e-mail or a phone call.

I called and left you a message and also followed up in email. I apologize about the delay in getting your order out.Regards[redacted]

Hello A[redacted],I apologize for the backorder of your device and for your dissatisfaction. I have issued you a refund in full, please allow 3-5 business days for it to reflect on your statement. Thank you.

Hello L[redacted],I am truly sorry that your order was misplaced or lost, we did encounter some issues with packages not being scanned in by USPS just prior to Christmas. I see that your refund has been completed via PayPal. Thank you kindly for your patience and support.

Hello M[redacted],I am very sorry for the delay in receiving your order. I see that it was delivered yesterday via USPS with tracking 94[redacted]25. Thank you kindly for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to me.
Within an hour of the Revdex.com contacting stating the complaint was forwarded to...

the company I was contacted by TrackR and was refunded my money. Thank you so much with your help in this matter.
Regards,
J[redacted]

Complaint: 10627605
I am rejecting this response because:they asked me my information to make the refund and I sent them an email on 19th of may...

with my order number and my paypal account. Until this moment they haven't replied me  and I don't have my money yet.
Regards,
M[redacted]

HI R[redacted],TrackR ,just like smartphones and tablets uses Bluetooth technology. Bluetooth is a limited range technology that can communicate up to 100ft. This is explained on the website explaining the technology. Also on June 16th, we did communicate with  you on how to return your...

product for a refund please check the ticket  number 120271. Also you can reach me at [redacted]@thetracker.com, if you have any further questions.RegardsS[redacted]

Apologizes about the  delay in getting your order out, we are currently in a backlog and that should have been communicated to you. I have refunded you.RegardsS[redacted]