TrackR, Inc.

Hello A[redacted],I apologize for the backorder of your device and for your dissatisfaction. I have issued you a refund in full, please allow 3-5 business days for it to reflect on your statement. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to me.
Within an hour of the Revdex.com contacting stating the complaint was forwarded to...

the company I was contacted by TrackR and was refunded my money. Thank you so much with your help in this matter.
Regards,
J[redacted]

Horrible customer service. They have no way to accept calls they claim or call you back. What kind of shady business takes your money, doesn't deliver product and is non-responsive and when they do respond they are clueless about your order? Now after over 10 emails and inquiries they are going to ship next week they say. Let's hope they do so. Their business practices must change or they will not be around long. Horrible management. At the present it seems like a scam but only time will tell.

Hello S[redacted]
I apologize for the delays on your order. I'm also very sorry that you did not receive a response to emails that you sent in, I did attempt to locate your emails in our customer support system under both the email address provided through Revdex.com and the one used to place...

your order and was not able to locate your requests. I have issued you a refund in full as requested. Please allow 3-5 business days for the transaction to process completely and reflect on your account. Thank you kindly.

To [redacted],
Thank you for reaching out. I apologize for the delay in receiving your product, but I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for your returned funds. 
-TrackR-

Complaint: 10627605
I am rejecting this response because:they asked me my information to make the refund and I sent them an email on 19th of may...

with my order number and my paypal account. Until this moment they haven't replied me  and I don't have my money yet.
Regards,
M[redacted]

Thanks for email. your order will ship out tomorrow August 5th.Regards[redacted]

HI R[redacted],TrackR ,just like smartphones and tablets uses Bluetooth technology. Bluetooth is a limited range technology that can communicate up to 100ft. This is explained on the website explaining the technology. Also on June 16th, we did communicate with  you on how to return your...

product for a refund please check the ticket  number 120271. Also you can reach me at [redacted]@thetracker.com, if you have any further questions.RegardsS[redacted]

Hi J[redacted],You were refunded, please see below:
Refund Information
Refund Transaction IDds[redacted]mRefund Amount
$116.00 USD
Refund Status
Settled

Refund Date08/10/2015 11:39 AM CDTRegards S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624204, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Hello J[redacted],I apologize for the wait on your order. I see that a refund was issued in full on Friday by one of our support reps. Thank you kindly for considering TrackR.

Hello Mr P[redacted],I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Mr D[redacted],
I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Dear M[redacted],
I apologize for the delay on your order and that you felt as though you were given the runaround regarding a refund. I have issued you a refund in full as you requested, please allow 3-5 business days for it to reflect on your statement. Thank you kindly for considering...

TrackR.

This company is horrible when it comes to customer service. I'm also a victim just like others. They will sell your their junk and if you're not happy with it, just returned it for full refund right? WROUNG you never hear from them again. They never respond to your emails or nothing. This company should be out of business.

Hello [redacted],
I'm very sorry that your request was not resolved and that you were made to speak with multiple agents. I have processed a refund in full, please allow 3-5 business days for your transactions to complete and reflect on your account. Thank you kindly for choosing TrackR.

Waited a VERY long time to get my order and when it didn't come, I finally reached customer "service". I was lied to by the rep. to get me off the phone and given the run-a-round to put me off 'till "later". Now I finally have the product and the damn thing can't find my car keys I left in the car in the driveway 50 feet away! 87 bucks down the drain and I'm not going to ask for a refund cause I can't stand the idea of dealing with these people.
PLEASE Don't do business with these [redacted], PLEASE !!!

I apologize about the delay in getting your order out. You have been refunded.RegardsS[redacted]

I truly apologize for the delays on your order. Your devices have been processed for shipment and will depart our facility by the end of the week. Once USPS has scanned in your order please allow at least 24 hours before attempting to track the package so that their system may update. Your...

tracking number is 94[redacted]10 . Thank you very kindly for your support of TrackR and your patience.
Best Regards,
C[redacted].

Hello Mr P[redacted],
I apologize for your dissatisfaction. I have issued you a refund in full, please allow at least 3-5 business days for it to reflect on your statement.