TrackR, Inc.

Hello S[redacted]
I apologize for the delays on your order. I'm also very sorry that you did not receive a response to emails that you sent in, I did attempt to locate your emails in our customer support system under both the email address provided through Revdex.com and the one used to place...

your order and was not able to locate your requests. I have issued you a refund in full as requested. Please allow 3-5 business days for the transaction to process completely and reflect on your account. Thank you kindly.

Thanks for email. your order will ship out tomorrow August 5th.Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10596574, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Ms C**,
I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug. 11, but the package was never scanned in by them. I have processed your order for reshipment and it will go out no later than tomorrow. Once USPS has...

scanned your package in please allow at least 24 hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]32<...⇄ /> Additionally I have included complimentary accessories to help compensate for your time and troubles. Thank you kindly for your patience and support!

Horrible customer service. They have no way to accept calls they claim or call you back. What kind of shady business takes your money, doesn't deliver product and is non-responsive and when they do respond they are clueless about your order? Now after over 10 emails and inquiries they are going to ship next week they say. Let's hope they do so. Their business practices must change or they will not be around long. Horrible management. At the present it seems like a scam but only time will tell.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10638803, and find that this resolution is satisfactory to me. However there are tons of other customers who are still being taken for a ride. Any help from your end would be great..
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10756379, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

To [redacted],
Thank you for reaching out. I apologize for the delay in receiving your product, but I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for your returned funds. 
-TrackR-

Hello J[redacted],I apologize for the wait on your order. I see that a refund was issued in full on Friday by one of our support reps. Thank you kindly for considering TrackR.

Hello Mr P[redacted],I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Hi J[redacted],You were refunded, please see below:
Refund Information
Refund Transaction IDds[redacted]mRefund Amount
$116.00 USD
Refund Status
Settled

Refund Date08/10/2015 11:39 AM CDTRegards S[redacted]

Mr D[redacted],
I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624204, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

This company is horrible when it comes to customer service. I'm also a victim just like others. They will sell your their junk and if you're not happy with it, just returned it for full refund right? WROUNG you never hear from them again. They never respond to your emails or nothing. This company should be out of business.

Dear M[redacted],
I apologize for the delay on your order and that you felt as though you were given the runaround regarding a refund. I have issued you a refund in full as you requested, please allow 3-5 business days for it to reflect on your statement. Thank you kindly for considering...

TrackR.

Hello [redacted],
I'm very sorry that your request was not resolved and that you were made to speak with multiple agents. I have processed a refund in full, please allow 3-5 business days for your transactions to complete and reflect on your account. Thank you kindly for choosing TrackR.

Waited a VERY long time to get my order and when it didn't come, I finally reached customer "service". I was lied to by the rep. to get me off the phone and given the run-a-round to put me off 'till "later". Now I finally have the product and the damn thing can't find my car keys I left in the car in the driveway 50 feet away! 87 bucks down the drain and I'm not going to ask for a refund cause I can't stand the idea of dealing with these people.
PLEASE Don't do business with these [redacted], PLEASE !!!

Complaint: 11299440
I did contact your latest agent and communicated the same information again on the issue as you requested.
I am rejecting this response because: Multiple tickets do not resolve anything.  You have both created, closed and merged support tickets after your own predetermined time frame or after failed attempts to resolve my issue.  Therefore you start a new agent to request the same information to annoy or deter anyone from returning your product.
Regards,
[redacted]

Hello D[redacted],I apologize for the delays on your order. Our records indicate that your order was delivered via USPS on 9/28. Thank you very kindly for your patience and support.Carolyn

Hello, We've investigated your request for refund and we have no way to research the receipt of you returned items without the postal tracking number requested when the return was authorized. Given the circumstances of the extreme natural disasters that Santa Barbara, CA has experienced...

recently and the disruptions to the mail delivery service, we have made an exception and processed the refund to your credit card. Please allow 2-3 business days for the credit to appear on your bank statement.  Thanks for your patience and understanding.