TrackR, Inc.

Hello, We've investigated your request for refund and we have no way to research the receipt of you returned items without the postal tracking number requested when the return was authorized. Given the circumstances of the extreme natural disasters that Santa Barbara, CA has experienced...

recently and the disruptions to the mail delivery service, we have made an exception and processed the refund to your credit card. Please allow 2-3 business days for the credit to appear on your bank statement.  Thanks for your patience and understanding.

Hello M[redacted],
I have read your complaint and I am very sorry that your order took so long to ship and that we did not communicate to you properly, we incurred a unexpected backlog of orders during the busy holiday season. I realize this must have caused stress and I truly do...

apologize. I have processed your full refund as requested, please allow up to 3-5 business days for the transaction to complete and reflect in your account. Thank you kindly for your patience.

I bought 8 TrackRs through the "Buy 4, Get 4" sale. The TrackRs shipped without a return label or invoice. I attempted to contact the company in order to speak to them about returning the product due to its lack of function. The customer service phone number is a recording only. The recording tells you to go to the website to chat with someone, but the chat function is impossible to find. The product has a range of about 1-2 feet. Do not buy this product.

Complaint: 11299440
I did contact your latest agent and communicated the same information again on the issue as you requested.
I am rejecting this response because: Multiple tickets do not resolve anything.  You have both created, closed and merged support tickets after your own predetermined time frame or after failed attempts to resolve my issue.  Therefore you start a new agent to request the same information to annoy or deter anyone from returning your product.
Regards,
[redacted]

Hello D[redacted],I apologize for the delays on your order. Our records indicate that your order was delivered via USPS on 9/28. Thank you very kindly for your patience and support.Carolyn

I ordered TrackR and had engraving put on all 8 and bought a carabiner and waterproof pouch for one. $150 total. I did get everything and I put one in each of my kids cars to track them but, my phone can never find where they are. There suggestions didn't help and now I'm just tired of trying to get them to work and want a refund but, no one will return my emails anymore. Terrible customer service. will never buy their stuff again.

I'm sorry to hear that you are not happy with your devices. I see that you were emailed information on our returns policy and process on 8/26, please follow the guidelines outlined in there so that we may follow through with your request. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10748772, and find that this resolution is satisfactory to...

me.
I got an email saying they were shipping my order today - thanks for your help!
Regards,
L[redacted]

Apologizes about the delay in getting you your order. You have been refunded on Aug 8th.Regards[redacted]

You have to keep pinging the company to get your product. They delete negative posts/comments from their FB page and they block you if you don't post something positive. My bravo device quit working within the first month. I wish I had searched for reviews before I bought it. Save your money. Buy a different device. I don't know what kind of company this is but they can't possibly remain in business for long at this rate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10572124, and find that this resolution is satisfactory to...

me.
 
HOWEVER, I do believe this is a fraudulent company.  Just look at their facebook and all of the negative posts and complaints about the same issue I had.  I believe they should be investigated by authorities and their scam operation shut down.  They are taking hundreds of thousands of dollars for bogus product that does not exist!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10742255, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10686834, and find...

that this resolution is satisfactory to me.
I believe this business violates law by selling product that is under development and not ready to ship.
Regards,
J[redacted]

Hi M[redacted]Apologizes about the delay in getting your order out , we are in a backlog and this should have been communicated to you. Your order will ship out today via USPS tracking id:LJ8[redacted]99US  Please allow 2 days for the tracking to go live.   RegardsS[redacted]

Hello C[redacted],
I apologize for the delay on your order. You have been refunded in full via Paypal. Thank you and have a great day!

Hello D[redacted],
I apologize for the delays in responding to your requests, we have had a recent boost in sales that have generated delays in shipping and customer support responses. We are working diligently to get caught up and appreciate your patience. Additionally, I am very...

sorry that your are not satisfied with your devices. We offer a 30 day guarantee and you may return your items to ** W. Carrillo St, Santa Barbara, CA 93101. Please include a detailed reason for your return in the envelope along with your orders so that we may process your refund right away. Please let me know if you have any questions regarding this by responding back to this email thread. I will be closing your request that was sent into customer support since I am handling it through here. Thank you kindly

Purchased a TrackR Bravo device on 11/28/16. Received and activated it on 12/3/2016. Performance was spotty, distance was about 20 feet. The next day it would not work at all. Removed the 3 volt battery and found it to be 1.47 volts, or dead. Emailed the company about receiving the device with a dead battery and their response was a sales pitch for the device and that they considered my complaint resolved.The next day I went to their website and started a chat session and they kept telling me to reset the device. I had to insist that you can't reset a dead battery at which time they asked for my order details and then left me hanging with no further response. They do not stand behind their products at all. I cannot recommend this terrible company. I wish I would have looked here and saw their "F" rating first before I purchased.

I have bought 5 units for 100 dollars on December 2, 2015. Bought it early so I can get it before Christmas. 20 days later and nothing. I have made a complaint on their facebook page. One customer responded me saying she wanted to help. She ask details of my purchase, her answer was it has been ship. She could not tell me where it was or even where it was getting ship from.
Very surprise from a company that sell a tracking unit to track lost items that they cant even give the client a tracking number of the purchase so they can track where is the package is now located.

Complaint: 10965100
I am rejecting this
response because:  In
summary it seems odd to me that all of a sudden my orders ready, engraved, and
shipping after I finally complain/ask for a refund 4 months after never receiving
my order.
 Another thing that Track R failed to do was to
check if my shipping information was still current. Being stationed overseas
working for the US Army means we eventually have to move. So my current
address is now different. This means I'll
never receive my shipment due to TrackR negligence in
handling my order and complaint/refund.
The latest response here
providing a USPS tracking number seems to be another tactic to buy time to get
my ordered shipped. All the tracking number means is that TrackR has printed
out an electronic shipping label online. This doesn’t mean it physically
shipped.
This is completely unacceptable
to me and based on the following I demand a full refund as expeditiously as possible.
1. 08/01/2015 Placed
order 
2. 08/01/2015
"Money Immediately" is charged to my Pay Pal
3. 11/22/2015 Disputed
Pay Pal charge on grounds of never receiving product. Also submitted
complaint to Revdex.com after reading others with the same problem.
4. 11/23/2015 Received
this response below from TrackR to my Pay Pal dispute.
From Buyer - G[redacted]
11/22/2015 16:15 PST
I never received these items and wish a full refund.
From Seller - TrackR,
Inc
11/23/2015 09:51 PST
Your order is NON refundable, as it is engraved and
personalized. As soon as we receive your personalized item it will be shipped immediately,
and you will receive your tracking information
From Buyer - G[redacted]
11/23/2015 16:12 PST
This tells me that the item has not even been prepared. If it
was already engraved it should of shipped long ago. This has been reported to
the Revdex.com and shall be elevated to a class action case if need be.
5.11/28/2015 - I get
this e-mail saying item has already been shipped USPS First Class with no
tracking number provided.  I ship things a lot living overseas with the
military and companies always provide a tracking number
when notifying you of a shipment. 
Dear
G[redacted], 
Thank you for your order from TrackR! We wanted to let you
know that your order was shipped via USPS, USPS First Class Mail on 11/27/2015.
Shipped To:
G[redacted]
PSC 704 BOX [redacted]
APO, AP 96338-0008 US
6. 11/30/2015 – Received response to complaint
with the Revdex.com giving a tracking number of my shipment. I check and USPS has just
been notified of intent to ship. This translates into TrackR making an
electronic shipping label online, but hasn’t actually shipped anything.
Regards,
G[redacted]Complaint: 10965100

Hello Mr B[redacted]
I'm very sorry that your order was not received. It appears that your package may have been included in a batch that either didn't print or wasn't scanned in by USPS. I see that a full refund was processed for you on Jan 2. Thank you kindly for your patience and...

support.