TrackR, Inc.

Hello [redacted],
I'm sorry to hear that your order has not arrived yet. Your package was shipped 3 days after your order was placed and the tracking shows arrival in your country on August 15. Once it arrived in Canada it was switched over to your local postal service, this may be the...

cause of the delay. Although we do our best to reflect accurate shipping times, we are not able to guarantee a specific delivery date on international orders. Once your package has arrived you may return to sender for a full refund if you are not interested in keeping the devices. I truly apologize for any frustration this has caused. As for the discrepancy in your charge goes, we did not charge any additional money beyond your sale price. As our website indicates, all orders are in USD. After calculating the currency conversion, it appears that the charge on your statement may be reflected in Canadian dollars. You were charged the correct amount totaling 48.56 USD. If you have any further questions please respond back to this email thread. Thank you kindly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11671218, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Although I understood that ordered Trackr devices were not going to arrive immediately - and that was never a problem to me - I have been stymied for almost a year now with a company that just does not deliver.The product does not work - it apparently has no battery - or faulty batteries? I receive constant marketing emails from them, but can't reach anyone for help with devices that do NOT work. This whole idea is a wonderful but total farce and I'm out a good bit of money, having stupidly believed the initial hype.

Hello D[redacted],
I am truly sorry for the delay on your order, it appears that the tracking never showed any movement on USPS site. I see that a full refund has been issued via customer support. Additionally, I apologize that you did not receive a timely response to your request....

Thank you kindly

Hello S[redacted],
I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requests. I have isssued you a refund in full as you requested. Please allow 3-5 business days...

for the transaction to complete and reflect on your statement. Thank you kindly for your patience and support.

Hello M[redacted],
My apologies for the delay in your order shipping, we did receive a large influx of orders throughout the holiday season which caused a backlog in shipping. I see that your package has been...

delivered! https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redac...⇄ /> Thank you kindly for your patience, it is greatly appreciated.

Hello S[redacted],
I'm sorry to hear that you are experiencing trouble with your devices. I have attempted to locate your 3 previous emails sent in to support and I am not able to find any, which is problematic because our support team clears out all current tickets regularly and there...

should be no more than 24-48 hour delay in receiving a response from us. I have asked that one of our support agents contact you directly to help resolve your issue. We would like to determine why some customers are having difficulty contacting us, so he may be asking for some info regarding your previous requests. Once you have been in communication with our agent please let me know that he was able to resolve your request so that we may close your complaint.Thank you kindly for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11020011, and find that this resolution is satisfactory to me.
Regards,
P [redacted]

Hello Mr B[redacted]
I'm very sorry that your order was not received. It appears that your package may have been included in a batch that either didn't print or wasn't scanned in by USPS. I see that a full refund was processed for you on Jan 2. Thank you kindly for your patience and...

support.

Sorry about your experience but your order was shipped out on July 11th. I have refunded you.RegardsS[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10591103, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello S[redacted],I apologize for the delay of your order. I see that a refund was issued in full by one of our support reps yesterday, please allow up to 3-5 business days for it to reflect on your statement. Thank you for considering TrackR.

Hello D[redacted],I am very sorry for the delays regarding your order and customer support responses. We incurred an unexpected backlog of orders during the busy holiday season which caused us to also get behind on responses. We are working hard to get caught up and appreciate your patience immensely. I...

see that one of customer support agents was able to process your refund yesterday and that the transaction is completing through our credit card processor. Thank you again.

Complaint: 10758395
I am rejecting this response because:
MY ACCOUNT WAS NOT REFUNDED!
Regards,
J[redacted]

Hi A[redacted],Thank you for reaching out. I have just cancelled your order and refunded you the full amount. Thank you and have a great day! Best,TrackR

Hi [redacted],Apologizes about the confusion about the refund. you were fully refunded on July 30th using the email address your provide. The transaction ID  is 91H8313592976880CRegards[redacted]

Sorry about the delay in getting  your order out. You have been refunded.RegardsS[redacted]

Delivery was fine but device unreliable, not beep as advertised then battery dead in couple of months so when keys lost device not work to help find they keys
Very dissatisfied-a scam.
Their ads are great but device is poor

Hello L[redacted]
I'm very sorry to hear that you were not satisfied with your order or our return policy. I...

have issued you a full refund as requested. Please allow 3-5 business days for the transaction to complete and reflect on your account.. Thank you kindly.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 10822574, and find that this resolution is satisfactory to me.
Regards,
D[redacted]