TrackR, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006022, and find that this resolution is satisfactory to me.
I received a full refund to my PayPal account.
 
thank you....
Regards,
E[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 10822574, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Hello D[redacted],I am very sorry for the delays regarding your order and customer support responses. We incurred an unexpected backlog of orders during the busy holiday season which caused us to also get behind on responses. We are working hard to get caught up and appreciate your patience immensely. I...

see that one of customer support agents was able to process your refund yesterday and that the transaction is completing through our credit card processor. Thank you again.

Separation alerts do not work. They go off when the trackr is right next to the phone! Hence it beeps all the time even when the two are close.
Sometimes when you leave your item, the alert does not sound too. The company claims the app works in the background but I got a good 500m away and no alert occurred. As soon as I opened the iOS app, the alert went off. Kinda pointless if the separation alerts only actually work when the app is open (unlike what is claimed).

Hello P[redacted],I apologize for the issues you are experiencing, for the delayed response and for the level of care that you received. We have recently experienced a very high increase in orders and are working hard to get caught up on customer requests. I have refunded your payment in full,...

please allow 3-5 business days for the transaction to complete and reflect on your account. I see that you still have an open ticket with one of our support reps. I have spoken to him and he would be more than happy to assist you with the issues you are experiencing. Thank you kindly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11094006, and find that this resolution is satisfactory to me. Thank you very, very much for you assistance. My own messages received no acknowledgement whatsoever, but your intervention sparked a reply within hours.  Well done, Revdex.com!
Best regards,
D[redacted]

Hello B[redacted]I apologize for the misinformation that you received, we should have only offered to add non-engraved orders to the vip list. I have processed a full refund as you requested, please allow 3-5 business days for the transaction to complete and reflect on your statement. Thank you kindly.

Hi B**,I am sorry the product did not work out for you. The product works greats.I have refunded you.RegardsS[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 10742925, and find that this resolution is satisfactory to me.
 
I am writing to inform you that the company, TrackRBravo, reimbursed my bank account for the money I spent for a product I never received. My complaint has been satisfactorily resolved.
Thank you for your prompt attention to this matter.
 
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12191700, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Hello S[redacted],I'm sorry to hear that you are experiencing trouble with your devices. I have attempted to locate your 3 previous emails sent in to support and I am not able to find any, which is problematic because our support team clears out all current tickets regularly and there should be no more...

than 24-48 hour delay in receiving a response from us. I have asked that one of our support agents contact you directly to help resolve your issue. We would like to determine why some customers are having difficulty contacting us, so he may be asking for some info regarding your previous requests. Once you have been in communication with our agent please let me know that he was able to resolve your request so that we may close your complaint.Thank you kindly for your patience.

Complaint: 10768259
I am rejecting this...

response because:  A USPS shipping label was printed on 8/12, but the product has not be delivered or given to the USPS.  I still do not have the order and it's been another 8 days.  I either want a refund or my order NOW NOW NOW.  Thanks.
Regards,
L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11007341, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID 10742925, and find that this resolution is satisfactory to me.
 I am writing to inform you that the company, TrackRBravo, reimbursed my bank account for the money I spent for a product I never received. My complaint has been satisfactorily resolved.Thank you for your prompt attention to this matter. Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005863, and find that this resolution is satisfactory to me.
Regards,
I[redacted]

Hello Ms C**,I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug. 11, but the package was never scanned in by them. I have processed your order for reshipment and it will go out no later than tomorrow. Once USPS has scanned your package...

in please allow at least 24 hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]32A...⇄ I have included complimentary accessories to help compensate for your time and troubles. Thank you kindly for your patience and support!

Hi there,
Thank you for letting us know. I have gone ahead and cancelled your order and refunded you the full amount. Thank you and have a great day! 
Best,
The TrackR Team

Hello M[redacted],
I apologize for both the issues you have experienced with your devices and for the lack of response from our team. We have experienced a recent influx in orders and customer inquiries which has resulted in longer response times from our support team. We are working diligently to...

get caught up and appreciate your patience and support. I have issued a full refund as requested, please allow 3-5 business days for the transaction to settle and reflect on your account. Again, our apologies for any dissatisfaction you have had

Thank you for reaching out. The order has been cancelled and fully refunded. Thank you and have a great day! 
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Hello R[redacted]
I am truly sorry that your request was not resolved and for the delayed responses. We have been working diligently to get caught up on customer requests. I asked one of our support reps to follow up with you so that you may return your items for a refund and I see...

that she has already contacted you. Once your request has been handled please inform Revdex.com so that your case may be closed. Thank you kindly.