TrackR, Inc.

Complaint: 10716837
I am rejecting this response because:
This has been going on for far to long....I trusted this company to stand behind there product and they did not.
Of course if they had included a PHONE NUMBER to talk to them I would not be using this approach.
The product does not work as ADVERTISED and I sent my money to them .
It took a better part of 60 days to have it delivered to me only to find after downloading their APP in my IPhone and IPad and following the instructions.
It did not Work !
After several email's to this company I finally received instructions on how to send the product back for a full refund, I sent it back with registered letter which they received on Around June 22,2015.
I have not heard anything from them concerning my refund as of this date July 29,2015.
This company should be stopped from all the false  advertising and fix this problem or just quit.
 
I had to go through the Revdex.com of Santa Barbara because I had no other recourse.
Regards,
R[redacted]

I'm very sorry for the delays on your order. I see that your devices have been delivered, thank you kindly for your patience and support.

Revdex.com:
There is a big IF here, If they refund my money and how long it will take . 
I would like to keep this open until I receive my refund .
I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me.
In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca . For there interaction .
Regards,
R[redacted]

Hi M[redacted]Apologizes about the delay in getting your order out , we are in a backlog and this should have been communicated to you. Your order will ship out today via USPS tracking id:LJ8[redacted]99US  Please allow 2 days for the tracking to go live.  ...

RegardsS[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10680330, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

I apologize for the delays on your order. I have forwarded it to operations for shipment no later than tomorrow. Please allow 24-48 hours for usps updating before attempting to track your items at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]09.Th...⇄ you very much...

for your patience and support, it is greatly appreciated.

Hello [redacted]
 
I apologize for any frustration or dissatisfaction you have had with your experience. I have looked into your previous tickets and transactions and I see that you have already been refunded in full. There should be two separate transactions, one from your...

partial return and another for the remainder earlier this week. If the most recent refund amount of $38.87 has not reflected on your statement yet, please allow additional time as it may take 3-5 business days to do so. Thank you kindly for giving TrackR a try.

Hi M[redacted],Sorry about the delay in getting your order out and also the drop in communications. WE\e are backlogged and the engraved order will be ready to ship out in September. Let me know if you still want it other wise I will arrange for a refund. RegardsS[redacted]

Hello S[redacted],I'm very sorry to hear that you do not wish to allow us to help with your complaint. I have processed a refund in full, please allow 3-5 business days for the transaction to complete and reflect on your account. Thank you for choosing TrackR.

Hi Dr. M[redacted],I really apologize about the delay in getting the order out to you, we hare backlogged in getting the orders out to the demands for the TrackR devices. Your shipment was sent out today and Hamilton will send you the information.Regards[redacted]

I was able to get my devices quickly and they were easy to set up. I ran into a problem where I was unable to ring my phone from the device and contacted support. They got back to me within about 1 day and resolved my problem

Hello A[redacted],
I have issued you a refund in full, as requested. Please allow 3-5 business days for it to reflect on your statement. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10769116, and find that this resolution will be satisfactory...

to me as soon as I receive my refund.
Regards,
S[redacted]

Hello L[redacted],I apologize that we were not able to fulfill your requests in a timely manner. One of our support reps has emailed you with the return information. Would you please provide her with your email address associated with Paypal so that we may issue you a refund? Thank you very much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10850078, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028416, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Hello M[redacted],I apologize for both the issues you have experienced with your devices and for the lack of response from our team. We have experienced a recent influx in orders and customer inquiries which has resulted in longer response times from our support team. We are working diligently to get...

caught up and appreciate your patience and support. I have issued a full refund as requested, please allow 3-5 business days for the transaction to settle and reflect on your account. Again, our apologies for any dissatisfaction you have had

Hello S[redacted],
I'm very sorry to hear that you do not wish to allow us to help with your complaint. I have processed a refund in full, please allow 3-5 business days for the transaction to complete and reflect on your account. Thank you for choosing TrackR.

Hello [redacted],I'm very sorry that your request was not resolved and that you were made to speak with multiple agents. I have processed a refund in full, please allow 3-5 business days for your transactions to complete and reflect on your account. Thank you kindly for choosing TrackR.

Complaint: 10716469
I am rejecting this response because:Due to the inconvenience caused and time wasted, good business practice (and the correct thing to do) would dictate that you supply me the product free of charge. It is unclear that you actually have a product to sell. By providing the product I would have confirmation that his is not a scam.I don't understand  how your company can still accept orders, when you have no product to sell; this is not stated on your website and deceptive business practice..
Regards,
[redacted] M[redacted], MD