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TrackR, Inc.

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Reviews TrackR, Inc.

TrackR, Inc. Reviews (755)

Hello,I am sorry to hear that customer support was not able to assist you in trouble shooting your TrackR device's. I'll be happy to approve a return for a refund. Due to company policy the TrackR device's must be returned to TrackR. If you agree then please feel free to get back to us at...

[email protected] so we may send you return/refund information.

Hello G[redacted],
I am very sorry that your accessory was left out of your order and that we did not get back to your request sooner. We are currently working to get caught up on customer requests from the busy holiday season. I have processed a new shipment for the remainder of your...

order and you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]11<... /> Please be advised that it may take 24-48 hours for the tracking info to update once USPS has picked up your package. Thank you kindly

Thank you for your response. I truly apologize for any dissatisfaction you may have with your experience. Thank you kindly for considering TrackR in the first place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10766869, and find that this resolution is satisfactory to me.
Regards,
P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12610057, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello N[redacted],
I'm truly sorry for the delay on your order. It appears that your items were shipped out via USPS on Dec 21 and is currently in Australia. I would be happy to refund your order if you wish, simply refuse the package so that it may be rerouted back to our headquarters...

and once received, one of our agents will process the refund. Again, I'm very sorry for the long wait. Thank you kindly

Hello [redacted],I apologize for any frustration caused. After looking through your emails with support I see that you have been in contact with one agent and that you had opened multiple new tickets that other agents have closed and merged into your current open ticket. This merging is done so that we may...

handle requests faster and so our agents are not responding to the same customer at once. Additionally, the agent you are currently corresponding with was attempting to do troubleshooting with you because you purchased custom engraved devices which, as stated on our website are not refundable. I kindly ask that you check your email, the agent responded yesterday and is waiting to hear back from you. Thank you

Hello K[redacted],
I'm very sorry that your order did not ship in a timely manner. I have issued you a full refund as requested, please allow 3-5 business days for the transaction to complete and reflect on your account. Thank you kindly for your patience, I apologize about the delay on...

engraving.

Hello Mr. J[redacted]
I apologize that you are not satisfied with your experience and that you did not receive a response to previous emails. I did attempt to locate your previous requests for refund in our system with the email address provided and I was not able to locate any emails...

since May, prior to receiving your shipment. We do offer a return/exchange policy as listed on our website under faq. Please feel free to take advantage of this return policy for your refund request. Thank you

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10576963, and find that this resolution is satisfactory to me.   My money was refunded after almost 4 months of requesting.  Only after a complaint to Revdex.com did the company even bother to respond to me.
THIS IS A BAD BUSINESS.
Regards,
[redacted]

Hi [redacted],
In our system it seems that your order has been cancelled and refunded. Have you received your refund? 
Best,
TrackR

Hello Mr K[redacted],Please accept my apologies for the delay in your order shipping and responses to your inquiries, we are working hard to get caught up in both of these areas. I have processed a refund in full as requested, please allow 3-5 business days for the transaction to appear on your...

account or statement. Again, I am very sorry that we did not take care of your request properly. Thank you very much for your patience.

Dr. M[redacted],On July20th you issued a chargeback with Amazon, Amazon has complete  the chargeback. This effectively canceled your order and hence we cannot ship you any devices.Apologizes about the delay in getting your order out, we did propose a solution but because of the chargeback we cannot continue. Regards[redacted]

Hello A[redacted],
I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requests. We will gladly accept any returned items should you not be satisfied with them. I have asked one of our support reps to reply to your request and...

assist you in the return process, you should be hearing from him shortly. Please keep your complaint open until our representative has resolved your request. Thank you kindly for choosing TrackR.

Revdex.com:There is a big IF here, If they refund my money and how long it will take . I would like to keep this open until I receive my refund .
I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me.
In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca . For there interaction .
Regards,
R[redacted]

I have issued your refund in full as I mentioned in our direct email. Thank you very much for your patience and support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10596234, and find that this resolution is satisfactory to me.
Today I received a email from amazon payment refund. But I don't know payment is refund or not and they also waste my time and They should deposit my interest of payment They also waste my 4 months I think they deposit my interest as a bank fix deposit .
Regards, [redacted]

Hello Ivey,
I'm very sorry that your order never shipped. I see that you were issued a full refund...

yesterday through our customer support team. Please allow 3-5 business days for the transaction to complete and reflect on your account. Again, I apologize for any dissatisfaction or frustration this has caused. Thank you kindly for considering TrackR.

Complaint: 10749776
I am rejecting this response because:I specifically asked NOT to be contacted via phone for reasons not relevant to disclose. I prefer e-mail and only e-mail, as I specified when opening this complaint. I did get...

a response via the online message system that it takes 6-8 weeks for the product to be shipped, so either my message was not read or I was lied to when I received an e-mail saying my item was shipped.
Regards,
S[redacted]

Hello D[redacted],I apologize that your request was not responded to in a timely manner. I have issued a full refund for your order, please allow 3-5 business days for the transaction to complete and reflect on your statement. Again, my apologies for your dissatisfaction.

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Description: TELEPHONE EQUIPMENT & SYSTEMS DEALERS

Address: 7410 Hollister Ave, Goleta, California, United States, 93117-2583

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