TrackR, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10766869, and find that this resolution is satisfactory to me.
Regards,
P[redacted]

Hello S[redacted],
I'm very sorry to hear that you do not wish to allow us to help with your complaint. I have processed a refund in full, please allow 3-5 business days for the transaction to complete and reflect on your account. Thank you for choosing TrackR.

Thank you for your response. I truly apologize for any dissatisfaction you may have with your experience. Thank you kindly for considering TrackR in the first place.

Complaint: 10716469
I am rejecting this response because:Due to the inconvenience caused and time wasted, good business practice (and the correct thing to do) would dictate that you supply me the product free of charge. It is unclear that you actually have a product to sell. By providing the product I would have confirmation that his is not a scam.I don't understand  how your company can still accept orders, when you have no product to sell; this is not stated on your website and deceptive business practice..
Regards,
[redacted] M[redacted], MD

Hello G[redacted],
I am very sorry that your accessory was left out of your order and that we did not get back to your request sooner. We are currently working to get caught up on customer requests from the busy holiday season. I have processed a new shipment for the remainder of your...

order and you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]11<...⇄ /> Please be advised that it may take 24-48 hours for the tracking info to update once USPS has picked up your package. Thank you kindly

Hello Mr K[redacted],Please accept my apologies for the delay in your order shipping and responses to your inquiries, we are working hard to get caught up in both of these areas. I have processed a refund in full as requested, please allow 3-5 business days for the transaction to appear on your...

account or statement. Again, I am very sorry that we did not take care of your request properly. Thank you very much for your patience.

Hello [redacted],I apologize for any frustration caused. After looking through your emails with support I see that you have been in contact with one agent and that you had opened multiple new tickets that other agents have closed and merged into your current open ticket. This merging is done so that we may...

handle requests faster and so our agents are not responding to the same customer at once. Additionally, the agent you are currently corresponding with was attempting to do troubleshooting with you because you purchased custom engraved devices which, as stated on our website are not refundable. I kindly ask that you check your email, the agent responded yesterday and is waiting to hear back from you. Thank you

Revdex.com:There is a big IF here, If they refund my money and how long it will take . I would like to keep this open until I receive my refund .
I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me.
In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca . For there interaction .
Regards,
R[redacted]

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10576963, and find that this resolution is satisfactory to me.   My money was refunded after almost 4 months of requesting.  Only after a complaint to Revdex.com did the company even bother to respond to me.
THIS IS A BAD BUSINESS.
Regards,
[redacted]

Dr. M[redacted],On July20th you issued a chargeback with Amazon, Amazon has complete  the chargeback. This effectively canceled your order and hence we cannot ship you any devices.Apologizes about the delay in getting your order out, we did propose a solution but because of the chargeback we cannot continue. Regards[redacted]

Hi [redacted],
In our system it seems that your order has been cancelled and refunded. Have you received your refund? 
Best,
TrackR

Hello A[redacted],
I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requests. We will gladly accept any returned items should you not be satisfied with them. I have asked one of our support reps to reply to your request and...

assist you in the return process, you should be hearing from him shortly. Please keep your complaint open until our representative has resolved your request. Thank you kindly for choosing TrackR.

Hello K[redacted],
I'm very sorry that your order did not ship in a timely manner. I have issued you a full refund as requested, please allow 3-5 business days for the transaction to complete and reflect on your account. Thank you kindly for your patience, I apologize about the delay on...

engraving.

Hello N[redacted],
I'm truly sorry for the delay on your order. It appears that your items were shipped out via USPS on Dec 21 and is currently in Australia. I would be happy to refund your order if you wish, simply refuse the package so that it may be rerouted back to our headquarters...

and once received, one of our agents will process the refund. Again, I'm very sorry for the long wait. Thank you kindly

Hello Mr. J[redacted]
I apologize that you are not satisfied with your experience and that you did not receive a response to previous emails. I did attempt to locate your previous requests for refund in our system with the email address provided and I was not able to locate any emails...

since May, prior to receiving your shipment. We do offer a return/exchange policy as listed on our website under faq. Please feel free to take advantage of this return policy for your refund request. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10870928, and find that this resolution is satisfactory to me.
Only option they give you is to mail it back for a return or exchange. - So I will mail it out today - Of course you cannot get any one on the phone or email interaction
Regards,
D[redacted]

Complaint:...

11801111
I am rejecting this response because: a) It is too costly to send the samples back to origin. They have a local distributor in Chile. I prefer to send the samples to the local distributor. b) Marketing of the devices by the company says "Track your cars with this". The true is the tracking distance is 20 meters. No way to track a car. They are useless for what they claim. c) They are deceiving people, specially people abroad. On the thousands. d) I don't trust this company. Wont be spending more money on them.Many people consider this a new kind of scam. Regards,
[redacted]

Hello D[redacted],I apologize that your request was not responded to in a timely manner. I have issued a full refund for your order, please allow 3-5 business days for the transaction to complete and reflect on your statement. Again, my apologies for your dissatisfaction.

Hello,I apologize for the delay on your order. I see that you have already been issued a refund on 8/27. Thank you kindly.

Complaint: 10749776
I am rejecting this response because:I specifically asked NOT to be contacted via phone for reasons not relevant to disclose. I prefer e-mail and only e-mail, as I specified when opening this complaint. I did get...

a response via the online message system that it takes 6-8 weeks for the product to be shipped, so either my message was not read or I was lied to when I received an e-mail saying my item was shipped.
Regards,
S[redacted]