Troys Florist

This company is dishonest- notice that their address is NOT posted in their webpageThey are located in NJ however when we placed an order using their number they swore they were local to the zip code of deliveryThe promised a delivery by 10:am, delivery never arrived at allWhen called about the delivery whereabouts they said it “was in the truck”- it never arrived and they completely liedDO NOT USE THIS COMPANY and always verify the business address

They use a deceptive website listing "we deliver to" and then name several local hospitals, and funeral homesThey make it look like they are localI ordered flowers for my sister-in-laws funeral and got a call the day they were supposed to be delivered stating that they don't deliver in that area anymore, so it would be an additional $delivery fee on top of the one I was already chargedI then realized I had been scammed and asked for a refund

Ordered flowers online that were never deliveredThey charged my credit card and said they would refund me but that has not happenedI have emailed and called but nothingI have since read online that this florist is a scamI.cannot afford to lose this money

I placed an order with this florist two days ago I was called and told they would have to charge me an additional $over the advertised price or cancel my order The whole thing sounded like a scam Their reason was that Mother's day was coming up so they had to raise their price Of course, I ordered the flowers to be delivered for Mother's Day I am concerned they have all of my personal information, credit card included When I called the business number they provided the company was very disorganized I had to wait for them to find someone for me to talk to I whole impression was this was a scam and their excuse did not make sense What floral company would not be prepared for Mother's day They also added their advertised prices were in the process of being raised, but the new prices have not been posted yet They did not seem concerned about the order being cancelled I think it truly was a scam and now I wonder what I need to do to protect my information

WellJust another NEGATIVE reviewI ordered a bouquet of flowers for over a hundred dollars for my mother's birthday I ordered a completely different bouquet and what she received was a jokeSTAY AWAY FROM THIS BUSINESS! Wish I would have checked reviews on YELP and here BEFORE I used this company!

If I could give a NEGATIVE star I would They advertise they are in Rusk, Tx Ordered flowers on a Monday morning early to be delivered on Tuesday early as no one would be home on a Monday due to funeral Tuesday came and wentNO flowers delivered I called late in afternoon on Tuesday to inquire where the flowers were Response: Well, I just didn't get to it"" we will get them there tomorrow, morning." Frustrated I agreed to have flowers now delivered on Wednesdayhours after order had been placedWell guess what? NO delivery on Wednesday I called and was informed you will have to pay more money because the delivery is too far What? Your website shows you are in Rusk, TX (very small town)… come to find out they are in NJ What a SCAM! PAY MORE MONEY - I don't think So!
Never Again will I order flowers from this fly-by-night company - They should be shut-down for their lack of honesty and service!

Ordered flower arrangement on 12/11/for a funeral to be delivered on 12/12/The incorrect arrangement arrived on 12/13/at the funeral home (which was the day after the funeral) I received no notification that the original arrangement had to be substituted for a plantI also received no notification that the arrangement would arrive later than the date promisedI called for an explanation on what happened and was told I must email in order for there to be a paper trail of the situationI emailed on 12/14/to find out that they may substitute when they deem necessary and don’t owe the consumer an explanationSince the plant was not of equal value, they responded and offered a 10% discountI responded stating that the order was not placed to the local florist (by Troy’s) to be delivered until the day after the funeral, that is my biggest problemThe local florist you placed the order with stated that Troy’s florist ordered the plant (didn’t even ask for the flow

A great example of lying and bait & switch When I spoke with them on the phone, they assured me they were a local florist in the VA area where I wanted flowers delivered What I wanted was in stock and available for next day delivery The next day I received an email at 6:AM telling me I had minutes to respond or they would be sending a "florist choice" arrangement instead of what I had orderedOf course, I didn't see the email until noon When I called back, they couldn't tell me what had been delivered or who had done it Since it was a sympathy arrangement, it is a little indelicate of me to call and ask if the recipient even got flowers They refused to give me my money back, said they could only refund 10%, but I haven't even gotten an email confirming that Buyer Beware - my fault for not checking further before I trusted them! I'm disputing the charges Negative stars!!!

I ordered a funeral arrangement of flowers and a crystal cross that was shown on their website called the Divine Peace Bouquet and upgraded it and asked for some lavender flowers to be substitutedI went to the visitation today and there sits a scraggly green plant with a ceramic cross in it way oversizedWasn't even close to what I ordered to represent our company at a year employee's funeralThey even had my phone number to call me if there was a problemI can understand the need to substitute on some of the flowers in their company statement but to replace a flower arrangement with a potted plant is a bait and switchThey are out there as a website trying to tell you that they are a local florist and they are notThere are many complaints on the internet about their bait and switch tactics and they need to be shut down now

As of Friday, 10/27/17, the refund issue was resolved All money was refunded. Their advertising methods are still very much in question. Thank you so much for your help

I got this message after ordering: Good Morning ,
I really do apologize in that area the location has a higher minimum on the flowers we would require an additional $and it would go towards the cost of the flowers, so it would be a larger size with more premium flowers, we are truly sorry for thatPlease let us know how to proceedIf you do wish to cancel, please call in, as we do not accept cancellations via email
Thank you,
Kayla
888-414-
I accepted the charge and recieved this reply:
Thank you for getting back to us! At this time, we would have to deliver this on MondayIs that okay?
888-414-
This is ridiculous! Ficticous charges AND not honoring the delivery dateThis I NOT the company to do business with!

Placed an order for a floral arrangement , Paid with credit card They said they were local to the delivery area I requested Come to find out they are not I recan email the day of the scheduled delivery The email stated they had been trying to call me on my cell phone They never did The email requested an additional $for my order This is in addition to the $I already provided They said the cost was for the local area could not provide the arrangement for that price
I cancelled immediately Called my credit card company and they are monitoring my account
I then found a local florist near the delivery location, and solved my issue for $arrangement They had no issue doing the arrangement requested

I ordered a Deluxe Pink Daisy floral arrangement with a bouquet of balloons ($74.00)The floral arrangement delivered didn't look like anyting I had ordered online and the balloons were not delivered

I ordered a bouquet of flowers from Troys Florist on Dec for delivery on Dec The flowers were not delievered on Dec 24thI called the florist on Dec 26th and was told the flowers were out for delivery on Dec 26thThe flowers were not deliveredAfter several emails with the florist I was told the flowers would be delivered as soon as possibleThe flowers were delivered on Dec 28th and resemble nothing like the bouquet that was ordered onlineThe item that was delivered would have cost considerably less and the flowers are clearly old and past their bestThis leads me to believe that Troys Florist is scamming people out of their money with advertising and delivering a below par productLooking online a see a clear trend in this behaviorOn reflection I should have conducted bettwe research on the florist before placing my order

Selected a floral arrangement on Troy's Flowers website, arranged for delivery the next day and paid bill by VisaReceived confirmation of order within the hour however next day received a follow up email stating that order did not meet minimum for delivery area and would need an additional $40, although manager agreed to lower this to $for inconvenienceGrammar and spelling were a tip off that this was a scam and so Visa was contacted to dispute this chargeRecipient later sent pic of flowers received that didn't even resemble the bouquet selected, in fact the bouquet selected was in the $range and the roses and daisy were probably worth $in a local grocery storeBusiness represented themselves as a local business in the *** *** ** area, but in fact they're in NJ
BUYER BEWARE - this is a SCAM
Further research revealed numerous Revdex.com complaints and a separate website dedicated to exposing this business and their fraudulent practicesHoping to be reimbursed for

Guaranteeing delivery on my daughter's birthday, then having to call them to follow up to be told they can deliver them the day after her birthday instead
NO

Long story short, I called to place an order for our year old granddaughter to be delivered to her school at 11am today on Friday When we had not heard from our granddaughter, we discovered the flowers had not been delivered I called and spoke to the first lady that said she couldn't help me When I spoke to the manager, she admitted that their associate was the one to blame because she had not called or left a message with us when the local flower shop needed an additional $(this was on top of the $we had already given them for a $arrangement) So, she just cancelled the order

I ordered a funeral arrangement for my Grandfather's visitation serviceI live out of state and was not able to be thereTroys guaranteed delivery to this specific funeral home within MINUTESI found out days later by my family members that there were never any flowers deliveredI checked my bank account and was charged, received a confirmation delivery for the date it was supposed to be deliveredI called Troys and was told that a new employee was not able to make the arrangement and they were sorryThey made no attempt to call or email me to inform me prior to the visitation, they made no attempt to refund my money, they simply did nothing until I calledInitially they told me they would refund my money fullyI was then told that they would send my grandmother an arrangement with an apology and explanation of their deplorable actionsAgain, Troy's did NOTHINGI was never refunded money and when I contacted them again regarding my refund, there response was "Do you wan

I made a huge mistake and used Troys Florist, they contacted my on the the day the flowers were to be delivered and said they couldn't find a florist in my area, second day same thing I am finding out they are a scam, these people need to be shut down..I contacted credit card services to launch an investigation and to see if I can get refunded How do people like even get the opportunity to use credit card services

I ordered flowers from Troys Florist to be sent to a funeralThe original arrangement had to be switched to something smaller based on space at the funeral homeI selected a smaller and slightly less expensive arrangement, which I was supposed to receive a refund for the differenceOn the funeral day the flowers that were received was not even close to what had been ordered and the sympathy card was sloppily written and misspelledWhen I contacted them to complain and receive a refund, they refused a full refund and attempted to only off a 10% refund which was no where near enoughAfter going back and forth for a couple of days they refunded me 20% which was still not enough because the flowers sent were much cheaper than what was paidThey are hiding behind a substitution policy that states if a location doesn't have the exact flowers they would have to sub something outThis was not a substitution, it was a completely different order so they can't use their substitution policy