In review of the complaint received by Tricia ***, we have a sales order and credit application that were signed on January 14, On the sales order that was signed, the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the
order was signedSince that timeframe has passed, the account is no longer eligible for cancellationBy Ms*** signing the sales order, she was in agreement to the terms and conditions of the sale including the cancellation policySince the cancellation is not being accepted, Ms*** will remain responsible for the account and the balance associated with itShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
In review of the complaint received by *** *** ***, we show that Ms*** purchased 9ply cookware that is currently under a voluntary recallUnder the recall, all 9ply cookware that is sent in to us will be replaced with our compatible 5ply cookwarePer notes on Ms***’ account,
we see that our Recall Department is already working with Ms*** to have the merchandise replaced under the recallShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order that was signed by Mr*** on October 24, On the sales order is the notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signed, see below
Since that timeframe has passed, the account is no longer eligible for cancellationHy Cite Enterprises does not ship nor extend any type of warranty service on the cookware that Mr*** purchased, our sole purpose is to extend the financing for the order that was placedShould Mr*** have any issues or require warranty service on the cookware, he will need to contact the Independent Distributor directlyShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by Guadalupe ***, we have a sales order that was signed on December 1, Attached is the warranty coverage for the Juice Extractor: Since the year warranty time period has expired, the strainer is no longer covered under warranty and will
require a cost to be replacedShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** Assistant Manager Customer Care Department
By Mr*** signing the credit application he agreed to the terms and conditions to have his order financedThe credit application clearly explains what the APR for the state that Mr*** resides in
The sales order and credit application were signed on August 6, and our Verifications Department called and spoke to Ms*** on August 10, and the order was verified with her as being accurate with no cancellation being requestedIn accordance to our notice of cancellation, Mrand Mrs*** had until midnight of the third business day from the date the order was signed to request the cancellation of the orderSince the cancellation was not done within the allotted timeframe, the order is no longer eligible for cancellation
In review of the complaint received by *** ***, attached are copies of a signed sales order, signed credit application, copy of pay stub and copy of utility bill that were submitted to us to see if we would extend financing for an order that Ms*** was trying to obtainThat order was
cancelled at the request of Ms***As you can see on the pay stub and utility bill, the address is the same as that on the complaint that was submittedThe inquiry that was done on Ms***’s credit was done with her authorization by her signing the credit applicationThe inquiry will not be removed as it was properly doneShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If I had to cancel days after purchase and the pans didn't come in until a couple weeks after I ordered that give you no time to try the pans and see if they work like they said they would but did not
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by Yeni Lajara, we have a sales order that was signed on March 1, for the Frescapure Shower FilterThe following outlines the warranty coverage for the shower filter: Since the shower filter is no longer covered under the warranty, we will
not be able to provide any service to the unitShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order and credit application signed on September 22, On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signedBy Mr
*** signing the sales order, he agreed to the terms and conditions of the sale including the notice of cancellationSince the cancellation timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept this response this company uses DECEPTIVE TRADE PRACTICES WHICH IS A VIOLATION OF CONSUMER PROTECTION STATUTES!!! How can you still be in business, doing this to people!!! The Revdex.com NEEDS TO FURTHER INVESTIGATE THIS COMPANY AND THE DECEPTIVE PRACTICES!!! I WILL BE PLACING A COMPLAINT IN THE FTC!!! What is the big deal receive the products back (still in original packaging) and clear my name of this debt!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In their demonstration, they showed us a way to clean the cookwareShowed us "easy"But a pan I can get for $or so from walmart can cook a grilled cheese the way I always do it without it getting burnt like thatI had it between low and medium heat, cooked 6 grill cheese (which is for me to make for me and my fiance) like always and it burns like that? We tried doing it the way they said in the demonstration and it will not come offWe tried soaking it over night, scrubbing it, and getting one of them pan cleaner things and it wont come out.As to the calling and leaving a voice mail, service at my home is terribleNote: we live out of town like in the countryyou have to sit in certain areas and none being around the kitchen where I would need to be if it was about the pan and due to barely any service I dont get alot of my calls or messagesSometimes things will pop up when I go to town but thats usually text messages
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by Paula ***, we show that the order was signed on June 20, The cookware that Ms*** purchased is not cookware that we ship or offer any warranty onHy Cite Enterprises, LLC only offers the financing for the cookware and any issues concerning the
cookware will need to be directed to the Independent Distributor’s officeBased on the Notice of Cancellation that appears on the sales order that was signed by Ms***, it states that the order is only eligible for cancellation within business days after the order was signedSince that timeframe has expired, the account is no longer eligible for cancellation and Ms*** will responsible for the account and its respective balanceShould you have any additional questions or concerns, please do not hesitate to let us know Arthur *** *** *** Customer Care Department
If Ms*** received a call from someone, it would have been from the Independent Distributor's officeThe last contact we had with Ms*** was back on April 26, If Ms*** needs to clean her cookware, she can purchase a stainless steel cleaner from any store that sells stainless steel cleaners, it does not have to be the one that is sold by usShould you have any additional questions or concerns, please let us know
In review of the complaint received by *** ***, this is an account that is financed for Nautilus workout equipment and we have no dealings with the cancellation of accounts or any credits due to the accountHy Cite is strictly the finance company for the merchandiseMs*** will need to
deal directly with Nautilus with regards to amount that is owed on the account as Nautilus were the ones that provided us with a specific dollar amount to credit the account, leaving a remaining balance on the accountShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order and credit application that was signed on January 11, The cookware that Ms*** purchased is CookWorld brand merchandise and Hy Cite Enterprises does not ship nor offer any kind of warranty coverage for this
cookwareOur responsibility is to extend financing for the cookware and any and all issue concerning the cookware will need to be brought up with the Independent Distributor that sold the cookware to Ms***Based on the cancellation policy that is on the sales order, the order may be cancelled prior to midnight of the third business day after the date the order was signedSince that timeframe has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we do not have any order in our system under the information that was supplied by Mr***Could it be that the order was done under a different name, if so please provide us with that information *** *** Assistant
Manager Customer Care Department
In review of the complaint received by *** ***, we have removed all contact information for Ms*** and the other signor on the account, Jesse Jovany Reyes, so no phone calls will be made to themIt will be MrReyes’ and Ms***’s responsibility to make sure that all payments are
made on time to the account as no phone calls or other form of contact will be made to remind them of any past due payments other than the monthly statements that will be mailed outShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Seeing that the Notice of Cancellation was not properly filled out by the sales person, the account for Mrand Mrs*** has been cancelledArrangements for the $down payment that was given by Mr*** at the time of the order will be made to be sent back in the form of a check
In review of the complaint received by *** ***, we have an order in our system under the name of *** *** *** and *** *** that is signed and dated August 11, This order was verified with Ms*** *** *** as being correct and accurate on August 13, at
approximately 4:36pm Central time and no request to cancel the order was mentioned by Ms*** ***Since the allotted timeframe has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur *** *** *** *** *** ***
In review of the complaint received by Tricia ***, we have a sales order and credit application that were signed on January 14, On the sales order that was signed, the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the
order was signedSince that timeframe has passed, the account is no longer eligible for cancellationBy Ms*** signing the sales order, she was in agreement to the terms and conditions of the sale including the cancellation policySince the cancellation is not being accepted, Ms*** will remain responsible for the account and the balance associated with itShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
In review of the complaint received by *** *** ***, we show that Ms*** purchased 9ply cookware that is currently under a voluntary recallUnder the recall, all 9ply cookware that is sent in to us will be replaced with our compatible 5ply cookwarePer notes on Ms***’ account,
we see that our Recall Department is already working with Ms*** to have the merchandise replaced under the recallShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order that was signed by Mr*** on October 24, On the sales order is the notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signed, see below
Since that timeframe has passed, the account is no longer eligible for cancellationHy Cite Enterprises does not ship nor extend any type of warranty service on the cookware that Mr*** purchased, our sole purpose is to extend the financing for the order that was placedShould Mr*** have any issues or require warranty service on the cookware, he will need to contact the Independent Distributor directlyShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by Guadalupe ***, we have a sales order that was signed on December 1, Attached is the warranty coverage for the Juice Extractor: Since the year warranty time period has expired, the strainer is no longer covered under warranty and will
require a cost to be replacedShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** Assistant Manager Customer Care Department
By Mr*** signing the credit application he agreed to the terms and conditions to have his order financedThe credit application clearly explains what the APR for the state that Mr*** resides in
The sales order and credit application were signed on August 6, and our Verifications Department called and spoke to Ms*** on August 10, and the order was verified with her as being accurate with no cancellation being requestedIn accordance to our notice of cancellation, Mrand Mrs*** had until midnight of the third business day from the date the order was signed to request the cancellation of the orderSince the cancellation was not done within the allotted timeframe, the order is no longer eligible for cancellation
In review of the complaint received by *** ***, attached are copies of a signed sales order, signed credit application, copy of pay stub and copy of utility bill that were submitted to us to see if we would extend financing for an order that Ms*** was trying to obtainThat order was
cancelled at the request of Ms***As you can see on the pay stub and utility bill, the address is the same as that on the complaint that was submittedThe inquiry that was done on Ms***’s credit was done with her authorization by her signing the credit applicationThe inquiry will not be removed as it was properly doneShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If I had to cancel days after purchase and the pans didn't come in until a couple weeks after I ordered that give you no time to try the pans and see if they work like they said they would but did not
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by Yeni Lajara, we have a sales order that was signed on March 1, for the Frescapure Shower FilterThe following outlines the warranty coverage for the shower filter: Since the shower filter is no longer covered under the warranty, we will
not be able to provide any service to the unitShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order and credit application signed on September 22, On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signedBy Mr
*** signing the sales order, he agreed to the terms and conditions of the sale including the notice of cancellationSince the cancellation timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept this response this company uses DECEPTIVE TRADE PRACTICES WHICH IS A VIOLATION OF CONSUMER PROTECTION STATUTES!!! How can you still be in business, doing this to people!!! The Revdex.com NEEDS TO FURTHER INVESTIGATE THIS COMPANY AND THE DECEPTIVE PRACTICES!!! I WILL BE PLACING A COMPLAINT IN THE FTC!!! What is the big deal receive the products back (still in original packaging) and clear my name of this debt!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In their demonstration, they showed us a way to clean the cookwareShowed us "easy"But a pan I can get for $or so from walmart can cook a grilled cheese the way I always do it without it getting burnt like thatI had it between low and medium heat, cooked 6 grill cheese (which is for me to make for me and my fiance) like always and it burns like that? We tried doing it the way they said in the demonstration and it will not come offWe tried soaking it over night, scrubbing it, and getting one of them pan cleaner things and it wont come out.As to the calling and leaving a voice mail, service at my home is terribleNote: we live out of town like in the countryyou have to sit in certain areas and none being around the kitchen where I would need to be if it was about the pan and due to barely any service I dont get alot of my calls or messagesSometimes things will pop up when I go to town but thats usually text messages
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by Paula ***, we show that the order was signed on June 20, The cookware that Ms*** purchased is not cookware that we ship or offer any warranty onHy Cite Enterprises, LLC only offers the financing for the cookware and any issues concerning the
cookware will need to be directed to the Independent Distributor’s officeBased on the Notice of Cancellation that appears on the sales order that was signed by Ms***, it states that the order is only eligible for cancellation within business days after the order was signedSince that timeframe has expired, the account is no longer eligible for cancellation and Ms*** will responsible for the account and its respective balanceShould you have any additional questions or concerns, please do not hesitate to let us know Arthur *** *** *** Customer Care Department
If Ms*** received a call from someone, it would have been from the Independent Distributor's officeThe last contact we had with Ms*** was back on April 26, If Ms*** needs to clean her cookware, she can purchase a stainless steel cleaner from any store that sells stainless steel cleaners, it does not have to be the one that is sold by usShould you have any additional questions or concerns, please let us know
In review of the complaint received by *** ***, this is an account that is financed for Nautilus workout equipment and we have no dealings with the cancellation of accounts or any credits due to the accountHy Cite is strictly the finance company for the merchandiseMs*** will need to
deal directly with Nautilus with regards to amount that is owed on the account as Nautilus were the ones that provided us with a specific dollar amount to credit the account, leaving a remaining balance on the accountShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order and credit application that was signed on January 11, The cookware that Ms*** purchased is CookWorld brand merchandise and Hy Cite Enterprises does not ship nor offer any kind of warranty coverage for this
cookwareOur responsibility is to extend financing for the cookware and any and all issue concerning the cookware will need to be brought up with the Independent Distributor that sold the cookware to Ms***Based on the cancellation policy that is on the sales order, the order may be cancelled prior to midnight of the third business day after the date the order was signedSince that timeframe has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we do not have any order in our system under the information that was supplied by Mr***Could it be that the order was done under a different name, if so please provide us with that information *** *** Assistant
Manager Customer Care Department
In review of the complaint received by *** ***, we have removed all contact information for Ms*** and the other signor on the account, Jesse Jovany Reyes, so no phone calls will be made to themIt will be MrReyes’ and Ms***’s responsibility to make sure that all payments are
made on time to the account as no phone calls or other form of contact will be made to remind them of any past due payments other than the monthly statements that will be mailed outShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Seeing that the Notice of Cancellation was not properly filled out by the sales person, the account for Mrand Mrs*** has been cancelledArrangements for the $down payment that was given by Mr*** at the time of the order will be made to be sent back in the form of a check
In review of the complaint received by *** ***, we have an order in our system under the name of *** *** *** and *** *** that is signed and dated August 11, This order was verified with Ms*** *** *** as being correct and accurate on August 13, at
approximately 4:36pm Central time and no request to cancel the order was mentioned by Ms*** ***Since the allotted timeframe has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur *** *** *** *** *** ***