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My son had his blood drawn at Quest in June Quest entered our insurance card number incorrectly so our insurance company denied the invoiceWe spoke with Quest representatives in July, August, and September, and each time we were assured that a new bill would be sent to insurance with the correct insurance informationWe have continued to receive the same bill without the corrected informationWe are concerned that this bill will be sent to collections This is an error by Quest that they have continually failed to correct, and we should not have to pay or fear collection action when we have insurance that will cover this bill

I saw my physician for my annual visit and they ordered lab work I had the labs drawn in their office, which apparently is a Quest Lab The tech who drew my lab had all of my information They failed to tell me my insurance had recently become out of network with Quest As a result, I received a bill When I contacted my insurance company, they informed me all labs done as a part of my annual exam should be covered 100%, and I would need to ask my doctors office to code it correctly I contacted my doctor's office, who said it had been coded incorrectly and they would send a letter with the correct coding During this process, Quest Lab sent my bill to a collection agency Today I spoke to Quest, and for the first time, they notified me my insurance was out of network They did not notify me prior to drawing my blood, at my doctors office My doctor's office was unaware my insurance was now out of network The tech who drew my blood should have given me the information, an

I had a Lyme disease blood test that was conducted on July 11, in my doctor's office Later, I received a charge of $from Quest Diagnostics Labon the CPT code *** for a *** *** DNA, Real-Time PCR test, which has not been cleared or approved by FDA, and isn't covered by my insurancePlease reference the web link about CPT code *** at
*** I contacted my doctor's office and was told that they did not order the CPT code *** My doctor only ordered the typical lyme disease blood tests, which are covered by my insuranceQuest Diagnostics did not have patient's and doctor's approvals for CPT code *** before the blood testes were conductedQuest diagnostics should stop sending me the bill, which includes the charge of $for the CPT code ***

In my wife was send by her doctor to get test done at quest after she had her test done in few weeks quest send a bill for $when I call and ask about Bill quest told me they never received paperwork from dr office so I call dr office and they telling me that all paperwork was send to quest nobody taking responsibility and now quest put me on collection agency

On 8/29/my husband was sent to Quest Diagnostics, located *** *** *** *** * ** *** ***, by his Drto have blood drawn for tests When he was sitting in the chair ready to have blood drawn the technician told him he had to pay $up front in order to get the test done My husband only had cash, but they didn't accept cash I had given him a new debit card the night before, and it had not been activated yet, and there was no money in the account The technician ran that card as a "authorization", basically authorizing an estimated patient responsibility rate of $to be charged to the card whenever the insurance claim processing is complete When my husband told me what had transpired, I was concerned because, there was no indication as to when the charge was going to debit the bank account I called the billing department on 8/30/16, and both a representative, and a supervisor told me that pre-paying the $was NOT REQUIRED before having the

Quest Diagnostics refuses to bill my secondary insurance for testing ordered by my Dr I have called Quest, emailed Quest, written to Quest over the last three months with all the secondary insurer information I have received not one response Today I received a collection call from Quest The caller said Quest had submitted to the secondary insurer and the claim was denied and as such, I owed the outstanding invoice with Quest That is a complete lie; I spoke to the secondary insurer following the collection call and no claim has ever been submitted Secondary insurer has covered the testing cost annually through other providers; the only difference is Quest was the provider this time and their refusal to submit the claim I called Quest again today and after a minute wait, finally got a customer rep on the phone His (Josh) statement : "It is a Quest policy that we do not submit claims to secondary insurers." that is simply outrageous They do not tell you this when

Twice now the charge me when my insurance pays 100% of the testThe testers said is because the bill is over dollars or some other lie

I went to a local dr on 8/27/and was diagnosed in minutes in office yet now I am receiving these bills from quest MONTHS LATER for all kinds of testing I didnt authoriz

Employees of my company do lab work in order to receive a $100/month credit on our health insurance premiumsQuest Diagnostics is responsible for taking those lab forms and submitting them to our benefits coordinator to ensure reimbursementI had completed the lab work and had the form submitted a total of times I contacted Quest on a number of occasions to ensure they were completing the paperwork on their end They knew of the deadline but waiting until after the deadline to communicate the issue and have the issue resolvedI am now unable to quality for the $credit due to their error of putting the wrong submit date on their paperworkThey refuse to correct this saying they can'tThe benefits coordinator has to go by the date they submitTheir error resulted in this yet they will not correct it I will be out $this year due to their negligence If they can't correct it then they should pay for their mistake

I did not authorize these charges on Invoice *** and I explicitly stated on ALL doctor paperwork to ONLY provide me services covered percent by my insuranceNO more No Less

This company REFUSES to issue a receipt when requestedAnd INVOICE is not a RECEIPTA genuine receipt is required for many insurance carriers and FSA accountsThis is an illegal policyI also find customer service to be slow, uncooperative, unhelpful, and unprofessionalObviously Quest doesn't care about doing good business, as evidenced by their terrible customer review rating and unaddressed complaintsI really don't think this company cares about their patients

I had blood tests performed one month ago
These tests typically have a turn around time of less than a week Quest states patients receive results within a week
I have yet to receive my results My emails about my results, while initially received a response, are no longer receiving any reply whatsoever

Submitted a sample to Quest Diagnostic in Valrico FL after approximately one hour of collection and the results came back stating that they could not test it due to age of the sampleI found out that I gave them the sample on 10/24/but they did not send it for testing until 11/02/days later! Do not use this lab EVER!!! I will be posting a negative review on every site that I can find to warn people

I received a bill on dated 10/21/for various lab tests that occurred on 8/21/ After insurance had paid, I was billed $ I paid through my online bank accountIt was an electronic payment, on 11/5/ I received the exact same bill - same invoice for the exact same 8/21/services for the exact same amount This bill was dated 3/29/ I called the Customer service number on 4/and spoke with *** She informed me that they did not receive payment and further more, they do not accept electronic payments I have been paying the same way for quite some time I then went to the website and uploaded both bills, as well as by bank statement showing the transaction that paid them The website says it will take 2-days for a response I am still waiting

I received a bill from Quest in June stating that I owed and outstanding balance, I contacted my insurance company immediately because I saw a claim that paid this particular billMy insurance company stated the claim was paid, so I then called QuestI informed Quest that the bill was paid and provided them with the insurance company's number so that they could verify the paymentI received the bill more times after I called QuestThe 4th time I called them and they stated it was a duplicated bill and would be removed from the system; which brings me to today 9/18/I received another bill and I am not getting any assistance with resolving the issue

I apparently had an invoice due from a doctor appointment last NovemberI knew absolutely nothing about this invoiceI never received any calls, collection letters or invoicesYesterday, I received an email from my credit karma account that my credit score had gone downI logged on today only to find that my credit score had dropped almost pointsI called the collection agency that reported it and they said they did not have any of my current information, including my addressWhen I went to my doctor appointment in November I had no idea they sent anything to the labSo I know absolutely nothing about any of this, yet they decided it was ok to report to my credit reporting agency rather that notify so I could make restitution if I did in fact owe the balanceThis is extremely unprofessional and inexcusableNow I have to fight to get my credit score back to where it belongsI paid the balance and also disputed this transaction

Turned me over to a collection agency without ever sending me a bill for services provided Paid company directly, now they send me another bill for same amount as if I've never paid the bill Very frustrating to deal with as company

This company has no desire whatsoever to provide a good experience for the customerIt's a very long wait to actually speak with a person in customer service and practically impossible to get thorough to a local locationWhen I arrived, I asked the receptionist if she could verify that they received the blood work order fax from my doctor's officeShe said I would have to wait until she checked me inI politely pointed out that by then it would be too late to ask the doctor's office to fax it againShe still said I would have to waitShe was not busy at the time, and the fax machine was right behind her! Just plain lazy, and rude to to it offIt was as if she took pleasure in being difficult

On May 2017, I had a wellness check with Quest DiagnosticsQuest billed me several times and constantly said my insurance did not pay their service in fullI contacted my insurance several timesThey explained to me they already paid IN FULL and showed me a paper as proofI mailed the paper to Quest DiagnosticsBut Quest still said it was not pay in full

Charged my insurance dollars for an STD panel, advertised $with insurance as cost to patient via ***, but are attempting to collect an additional $from me plus the $they collected from insurance, sent bill to collections agency without attempting to contact me first