In my wife was send by her doctor to get test done at quest after she had her test done in few weeks quest send a bill for $when I call and ask about Bill quest told me they never received paperwork from dr office so I call dr office and they telling me that all paperwork was send to quest nobody taking responsibility and now quest put me on collection agency
My son had his blood drawn at Quest in June Quest entered our insurance card number incorrectly so our insurance company denied the invoiceWe spoke with Quest representatives in July, August, and September, and each time we were assured that a new bill would be sent to insurance with the correct insurance informationWe have continued to receive the same bill without the corrected informationWe are concerned that this bill will be sent to collections This is an error by Quest that they have continually failed to correct, and we should not have to pay or fear collection action when we have insurance that will cover this bill
Quest Diagnostics' handling of lab sample and results is UNACCEPTABLE! I had blood drawn for a drug level, which is important in determining dosing, on a Friday morningAs of Tuesday evening, the test result is still not available for my doctorsWhen my doctor's office called to inquire about the results on Monday, they had not yet run the test nor could they tell them when they would run the testMeanwhile, this drug appears to be adversely affecting my kidney function, but my doctors don't have this key information to determine a better dose
I went to a local dr on 8/27/and was diagnosed in minutes in office yet now I am receiving these bills from quest MONTHS LATER for all kinds of testing I didnt authoriz
Employees of my company do lab work in order to receive a $100/month credit on our health insurance premiumsQuest Diagnostics is responsible for taking those lab forms and submitting them to our benefits coordinator to ensure reimbursementI had completed the lab work and had the form submitted a total of times I contacted Quest on a number of occasions to ensure they were completing the paperwork on their end They knew of the deadline but waiting until after the deadline to communicate the issue and have the issue resolvedI am now unable to quality for the $credit due to their error of putting the wrong submit date on their paperworkThey refuse to correct this saying they can'tThe benefits coordinator has to go by the date they submitTheir error resulted in this yet they will not correct it I will be out $this year due to their negligence If they can't correct it then they should pay for their mistake
Quest Diagnostics refuses to bill my secondary insurance for testing ordered by my Dr I have called Quest, emailed Quest, written to Quest over the last three months with all the secondary insurer information I have received not one response Today I received a collection call from Quest The caller said Quest had submitted to the secondary insurer and the claim was denied and as such, I owed the outstanding invoice with Quest That is a complete lie; I spoke to the secondary insurer following the collection call and no claim has ever been submitted Secondary insurer has covered the testing cost annually through other providers; the only difference is Quest was the provider this time and their refusal to submit the claim I called Quest again today and after a minute wait, finally got a customer rep on the phone His (Josh) statement : "It is a Quest policy that we do not submit claims to secondary insurers." that is simply outrageous They do not tell you this when
On 8/29/my husband was sent to Quest Diagnostics, located *** *** *** *** * ** *** ***, by his Drto have blood drawn for tests When he was sitting in the chair ready to have blood drawn the technician told him he had to pay $up front in order to get the test done My husband only had cash, but they didn't accept cash I had given him a new debit card the night before, and it had not been activated yet, and there was no money in the account The technician ran that card as a "authorization", basically authorizing an estimated patient responsibility rate of $to be charged to the card whenever the insurance claim processing is complete When my husband told me what had transpired, I was concerned because, there was no indication as to when the charge was going to debit the bank account I called the billing department on 8/30/16, and both a representative, and a supervisor told me that pre-paying the $was NOT REQUIRED before having the
Submitted a sample to Quest Diagnostic in Valrico FL after approximately one hour of collection and the results came back stating that they could not test it due to age of the sampleI found out that I gave them the sample on 10/24/but they did not send it for testing until 11/02/days later! Do not use this lab EVER!!! I will be posting a negative review on every site that I can find to warn people
This company REFUSES to issue a receipt when requestedAnd INVOICE is not a RECEIPTA genuine receipt is required for many insurance carriers and FSA accountsThis is an illegal policyI also find customer service to be slow, uncooperative, unhelpful, and unprofessionalObviously Quest doesn't care about doing good business, as evidenced by their terrible customer review rating and unaddressed complaintsI really don't think this company cares about their patients
I received a bill on dated 10/21/for various lab tests that occurred on 8/21/ After insurance had paid, I was billed $ I paid through my online bank accountIt was an electronic payment, on 11/5/ I received the exact same bill - same invoice for the exact same 8/21/services for the exact same amount This bill was dated 3/29/ I called the Customer service number on 4/and spoke with *** She informed me that they did not receive payment and further more, they do not accept electronic payments I have been paying the same way for quite some time I then went to the website and uploaded both bills, as well as by bank statement showing the transaction that paid them The website says it will take 2-days for a response I am still waiting
I had blood tests performed one month ago
These tests typically have a turn around time of less than a week Quest states patients receive results within a week
I have yet to receive my results My emails about my results, while initially received a response, are no longer receiving any reply whatsoever
I did not authorize these charges on Invoice *** and I explicitly stated on ALL doctor paperwork to ONLY provide me services covered percent by my insuranceNO more No Less
As a part of my standard wellness visit my doctor ordered three lab testOne of them was covered by my insurance, the other two however were not and are subject to my deductibleI talked to my provider and my insurance, and they are saying that Quest may have put in the wrong codes for the test
My insurance *** *** covers lab work at a !00% through Quest Diagnostics, you just have to provide the Lab Card to the clinic Somewhere along the line the Lab Card was not coded correctly with the lab work after I repeated myself twice at the clinic The clinic told me after the fact that there was nothing they can do and I will have to deal with Quest directly I am not at fault here and I would like this resolved
We submitted a request on 6/12/18, to have a new account added to the Quest Interface, and we have not received a response from QuestWe asked for a status on the request on, 6/13/18, and 6/18/and have not received a response yetWe are very disappointed with Quest's unpatriotic serviceIt seems that it is the norm for Quest to be careless and unresponsive to our requestIn the mean time, Quest's competition has always been reliable in delivering fast effective service when we need it There negligence of Quest affects our ability to deliver high quality care to our patients
Please let us know how this issue will be resolved
Sincerely, *** *** *** ***
I apparently had an invoice due from a doctor appointment last NovemberI knew absolutely nothing about this invoiceI never received any calls, collection letters or invoicesYesterday, I received an email from my credit karma account that my credit score had gone downI logged on today only to find that my credit score had dropped almost pointsI called the collection agency that reported it and they said they did not have any of my current information, including my addressWhen I went to my doctor appointment in November I had no idea they sent anything to the labSo I know absolutely nothing about any of this, yet they decided it was ok to report to my credit reporting agency rather that notify so I could make restitution if I did in fact owe the balanceThis is extremely unprofessional and inexcusableNow I have to fight to get my credit score back to where it belongsI paid the balance and also disputed this transaction
I received $worth of blood kits through the mailUpon arrival, I emailed *** to get information about going to a Quest Diagnostics facility for blood drawsNo responseI emailed againNo responseI reached out through InstagramNo responseI called and left a voicemailNo responseI’ve since sent a message through the website’s “contact” button and asked for a refundNo responseI feel this company is a fraud and do not want other people to lose money
I was billed by Question on 12/22/ I knew that my bill was incorrect, but because of the holidays, was unable to correct the service until late January Because of this, I paid my bill to Quest on 12/29/ After I received a new EOB from my insurance company on 1/22/2016, I was contacted by my doctor's office with their new bill for service, but was never contact by Quest, when I should have because I overpaid them I waited until February, when I reach out through their online contact service on 2/9/ I was sent an email saying to allow hours for a response I got no response, so within hours I reach out again After another hours of no response I called their customer service center They put me on hold numerous times, and finally told me their would review my claim to see if I was to get a refund I received an email on 2/24/telling me that my refund was requested and to allow to weeks for a check to be delivered Today, weeks have pass
In my wife was send by her doctor to get test done at quest after she had her test done in few weeks quest send a bill for $when I call and ask about Bill quest told me they never received paperwork from dr office so I call dr office and they telling me that all paperwork was send to quest nobody taking responsibility and now quest put me on collection agency
The blood work was not preformed on the blood that was drawnHad to return to the business to have more blood drawn so the blood could be tested
My son had his blood drawn at Quest in June Quest entered our insurance card number incorrectly so our insurance company denied the invoiceWe spoke with Quest representatives in July, August, and September, and each time we were assured that a new bill would be sent to insurance with the correct insurance informationWe have continued to receive the same bill without the corrected informationWe are concerned that this bill will be sent to collections This is an error by Quest that they have continually failed to correct, and we should not have to pay or fear collection action when we have insurance that will cover this bill
Quest Diagnostics' handling of lab sample and results is UNACCEPTABLE! I had blood drawn for a drug level, which is important in determining dosing, on a Friday morningAs of Tuesday evening, the test result is still not available for my doctorsWhen my doctor's office called to inquire about the results on Monday, they had not yet run the test nor could they tell them when they would run the testMeanwhile, this drug appears to be adversely affecting my kidney function, but my doctors don't have this key information to determine a better dose
I went to a local dr on 8/27/and was diagnosed in minutes in office yet now I am receiving these bills from quest MONTHS LATER for all kinds of testing I didnt authoriz
Employees of my company do lab work in order to receive a $100/month credit on our health insurance premiumsQuest Diagnostics is responsible for taking those lab forms and submitting them to our benefits coordinator to ensure reimbursementI had completed the lab work and had the form submitted a total of times I contacted Quest on a number of occasions to ensure they were completing the paperwork on their end They knew of the deadline but waiting until after the deadline to communicate the issue and have the issue resolvedI am now unable to quality for the $credit due to their error of putting the wrong submit date on their paperworkThey refuse to correct this saying they can'tThe benefits coordinator has to go by the date they submitTheir error resulted in this yet they will not correct it I will be out $this year due to their negligence If they can't correct it then they should pay for their mistake
Quest Diagnostics refuses to bill my secondary insurance for testing ordered by my Dr I have called Quest, emailed Quest, written to Quest over the last three months with all the secondary insurer information I have received not one response Today I received a collection call from Quest The caller said Quest had submitted to the secondary insurer and the claim was denied and as such, I owed the outstanding invoice with Quest That is a complete lie; I spoke to the secondary insurer following the collection call and no claim has ever been submitted Secondary insurer has covered the testing cost annually through other providers; the only difference is Quest was the provider this time and their refusal to submit the claim I called Quest again today and after a minute wait, finally got a customer rep on the phone His (Josh) statement : "It is a Quest policy that we do not submit claims to secondary insurers." that is simply outrageous They do not tell you this when
On 8/29/my husband was sent to Quest Diagnostics, located *** *** *** *** * ** *** ***, by his Drto have blood drawn for tests When he was sitting in the chair ready to have blood drawn the technician told him he had to pay $up front in order to get the test done My husband only had cash, but they didn't accept cash I had given him a new debit card the night before, and it had not been activated yet, and there was no money in the account The technician ran that card as a "authorization", basically authorizing an estimated patient responsibility rate of $to be charged to the card whenever the insurance claim processing is complete When my husband told me what had transpired, I was concerned because, there was no indication as to when the charge was going to debit the bank account I called the billing department on 8/30/16, and both a representative, and a supervisor told me that pre-paying the $was NOT REQUIRED before having the
Twice now the charge me when my insurance pays 100% of the testThe testers said is because the bill is over dollars or some other lie
Submitted a sample to Quest Diagnostic in Valrico FL after approximately one hour of collection and the results came back stating that they could not test it due to age of the sampleI found out that I gave them the sample on 10/24/but they did not send it for testing until 11/02/days later! Do not use this lab EVER!!! I will be posting a negative review on every site that I can find to warn people
This company REFUSES to issue a receipt when requestedAnd INVOICE is not a RECEIPTA genuine receipt is required for many insurance carriers and FSA accountsThis is an illegal policyI also find customer service to be slow, uncooperative, unhelpful, and unprofessionalObviously Quest doesn't care about doing good business, as evidenced by their terrible customer review rating and unaddressed complaintsI really don't think this company cares about their patients
I received a bill on dated 10/21/for various lab tests that occurred on 8/21/ After insurance had paid, I was billed $ I paid through my online bank accountIt was an electronic payment, on 11/5/ I received the exact same bill - same invoice for the exact same 8/21/services for the exact same amount This bill was dated 3/29/ I called the Customer service number on 4/and spoke with *** She informed me that they did not receive payment and further more, they do not accept electronic payments I have been paying the same way for quite some time I then went to the website and uploaded both bills, as well as by bank statement showing the transaction that paid them The website says it will take 2-days for a response I am still waiting
I had blood tests performed one month ago
These tests typically have a turn around time of less than a week Quest states patients receive results within a week
I have yet to receive my results My emails about my results, while initially received a response, are no longer receiving any reply whatsoever
I did not authorize these charges on Invoice *** and I explicitly stated on ALL doctor paperwork to ONLY provide me services covered percent by my insuranceNO more No Less
As a part of my standard wellness visit my doctor ordered three lab testOne of them was covered by my insurance, the other two however were not and are subject to my deductibleI talked to my provider and my insurance, and they are saying that Quest may have put in the wrong codes for the test
My insurance *** *** covers lab work at a !00% through Quest Diagnostics, you just have to provide the Lab Card to the clinic Somewhere along the line the Lab Card was not coded correctly with the lab work after I repeated myself twice at the clinic The clinic told me after the fact that there was nothing they can do and I will have to deal with Quest directly I am not at fault here and I would like this resolved
We submitted a request on 6/12/18, to have a new account added to the Quest Interface, and we have not received a response from QuestWe asked for a status on the request on, 6/13/18, and 6/18/and have not received a response yetWe are very disappointed with Quest's unpatriotic serviceIt seems that it is the norm for Quest to be careless and unresponsive to our requestIn the mean time, Quest's competition has always been reliable in delivering fast effective service when we need it There negligence of Quest affects our ability to deliver high quality care to our patients
Please let us know how this issue will be resolved
Sincerely, *** *** *** ***
I apparently had an invoice due from a doctor appointment last NovemberI knew absolutely nothing about this invoiceI never received any calls, collection letters or invoicesYesterday, I received an email from my credit karma account that my credit score had gone downI logged on today only to find that my credit score had dropped almost pointsI called the collection agency that reported it and they said they did not have any of my current information, including my addressWhen I went to my doctor appointment in November I had no idea they sent anything to the labSo I know absolutely nothing about any of this, yet they decided it was ok to report to my credit reporting agency rather that notify so I could make restitution if I did in fact owe the balanceThis is extremely unprofessional and inexcusableNow I have to fight to get my credit score back to where it belongsI paid the balance and also disputed this transaction
I received $worth of blood kits through the mailUpon arrival, I emailed *** to get information about going to a Quest Diagnostics facility for blood drawsNo responseI emailed againNo responseI reached out through InstagramNo responseI called and left a voicemailNo responseI’ve since sent a message through the website’s “contact” button and asked for a refundNo responseI feel this company is a fraud and do not want other people to lose money
I was billed by Question on 12/22/ I knew that my bill was incorrect, but because of the holidays, was unable to correct the service until late January Because of this, I paid my bill to Quest on 12/29/ After I received a new EOB from my insurance company on 1/22/2016, I was contacted by my doctor's office with their new bill for service, but was never contact by Quest, when I should have because I overpaid them I waited until February, when I reach out through their online contact service on 2/9/ I was sent an email saying to allow hours for a response I got no response, so within hours I reach out again After another hours of no response I called their customer service center They put me on hold numerous times, and finally told me their would review my claim to see if I was to get a refund I received an email on 2/24/telling me that my refund was requested and to allow to weeks for a check to be delivered Today, weeks have pass