On 06/02/16, Mrs. [redacted] used purchased the Bally Black Dresser & Mirror, the Bally Black Chest, and the Bally Black Nightstand. The Merchandise was delivered to Mrs. [redacted]’s residence on 06/29/16. After reviewing Mrs. [redacted]’s complaint I have reached out to the Aurora location to get a...
resolution for Mr. /Ms. [redacted]. I have spoken with Mr. Ramone the claims Manager, who stated he will make direct contact with Mr. Ms. [redacted] to request a date to repair Mrs. [redacted]’s home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
We apologize for the mistakes made in Ms. [redacted]’ initial response. While searching for the invoice with the information that was provided in Ms. [redacted]’ rejection, we are still unable to locate the order. We kindly ask that Ms. [redacted] provide us with more information, such as an invoice number located...
towards the top of the sales receipt or the store location (city and state) in which the order was placed. Ms. [redacted] can also contact Customer Care at ###-###-#### and one of our agents can assist her.
I do not accept the offer of 100.00 off my order because I spent over 1400.00 on this furniture set which is junk to begin with. Value city movers have picked up all my pieces last Wednesday and I want a full refund submitted to the finance people. I will not be purchasing anything else from this store in the future.
Ms. S[redacted] purchased his merchandise through [redacted] (formerly [redacted]) located in a Value City Furniture store.Ms. S[redacted] signed her contract with [redacted] therefore, Value City Furniture will be unable to help Ms. S[redacted] with her complaint. Value City Furniture has no legal right...
to exchange, refund or alter an [redacted] contract. Ms. S[redacted] will need to contact an [redacted] representative at ###-###-#### or by mail at [redacted]
Please remove this complaint from Value City Furniture’s record and forward it to [redacted]. Sincerely,[redacted]Phone: ###-###-#### Fax: ###-###-####[redacted]
In the interest of Customer Service, the General Manager has authorized an exchange on the Mitchell Beige push back recliner. Mr. [redacted] will pick up the recliner from the store location on 3/15/2016. The exchange merchandise will not carry any warranty and Mr. [redacted] has been made aware.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/3/16, Ms. [redacted] purchased the Ventura Buff 4 piece sectional. Ms. [redacted] received delivery of the furniture on 7/9/16. On 8/10/16, Ms. [redacted] added the St. Malo taupe power recliner to her original order. The recliner was delivered to Ms. [redacted]’s residence on 8/13/16.Upon reviewing...
Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted. Both of Ms. [redacted]’s refunds were processed, and per corporate policy, all refunds must be processed to the initial form of payment for security purposes. The General Manager has consulted with our Refunds department in regards to Ms. [redacted]’s case. Unfortunately, our Refunds department has to receive notification from the banking institution that the account is closed before we can move forward with processing the refund in any other manner. The normal processing time for this to occur is 30-45 days from the date that the refund was initially processed.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Consumer called Revdex.com and left a voice mail advising that she wants to reopen her complaint. American Signature sent someone out to her home and they fixed one chair. However, the other chair and table still need repaired, and she has heard nothing further from the business.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
[redacted]
Regards, [redacted]
The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. We have followed up with Reggie Shepard regarding the refund check for damages to Ms. [redacted]’s walls at her residence. The address was verified and the refund check in the amount of $275.00 was mailed to Ms. [redacted]’s residence. I have also attached a copy of the check and documents regarding the refund check and the conversation Ms. [redacted] had with the department that handle claims regarding home damage during delivery. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/30/2015, Mr. [redacted] purchased the Sonoma Chocolate 2-piece sectional with chair and the 5-piece Esquire Cherry dinette with an additional arm chair. This merchandise was delivered to Mr. [redacted]’s residence on 06/12/2015.I apologize that the correct number of pillows were not...
delivered with the merchandise on 06/12/2015. Unfortunately, we did not meet Mr. [redacted]’s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] was offered an in store credit of $200 for his inconvenience. Mr. [redacted] accepted this offer and placed a new order on 06/23/2015 that is scheduled for pick up by Mr. [redacted] on 06/26/2015.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The invoice in which Mr. [redacted] is referencing is under the name Alex Hinken. On 08/23/2014, Mr. [redacted] purchased the 2-piece Mojo Gray sectional. This merchandise was delivered to Mr. Hinken’s residence on 08/28/2014. As a result of the Service Technicians visit, Mr. [redacted] was...
authorized to choose new merchandise because the merchandise was not able to be repaired. On 08/14/2015, Mr. [redacted] received the exchange of the 5-piece Aventura sectional and returned the Mojo Gray. At this time, Store Personnel has contacted Mr. [redacted] and left a voicemail to offer compensation for his inconveniences. I kindly ask that Mr. [redacted] contact the Store for additional assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Value City did make it right with me.
Regards,
Kellee [redacted]
After checking the records of both our phones, no phone call was received from anyone at the Value City Henrietta location. We did make contact with the store today, and they advised that they will be sending another technician out at the end of the month to have 'another look' at the Couch. However, after the last technician left, he clearly stated that there was no way to properly fix the couch and only put a 'bandaid' on it, since the main frame of the couch was broken. At this point, we have taken off a total of 7 work days between delivery issues, waiting for technicians, and now another day during the work week. The level of customer service is not what was promised to us when we purchased this couch and other items for $2,500.The couch clearly has frame issues, and the couch is in the same condition now as it was before the technician attempted to fix it, and stated he was unable to fix it to the original condition. The arm continues to crack and is not secure.We are requesting a new couch, or store credit to purchase a new couch. It is not acceptable to keep trying to put a bandaid on a clearly broken merchandise that was damaged prior to delivery. While I understand VCF's need for due diligence, a technician was already sent and could not repair the issue. This has been ongoing for over 3 months now, and it is time to come to a close.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11949237
I am rejecting this response because there is no resolution yet
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.I was very pleased with the resolution I received from American Signature and feel their customer service at the store level was excellent in resolving this matter.
I appreciate Mr. [redacted] for sending pictures of his merchandise. I have confirmed with the General Manager that Mr. [redacted] may pick up his refund check for the warranty on Thursday, 06/04/2015. This refund check for the warranty is $249.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I am not sure why it is not going through with respond. My response to this business is that I want a full refund. After talking with store manager, the discount that he was offering me was the same discount all customers where getting which was 10%. So I was not getting anywhere. He advised me it wasn’t going to be big as he wasn’t going to eat the cost. I ate the cost when I spent over $10K at this store. Another thing is that corporate store gave me a $200 gift card last Nov because of the horrible service I received at store with all the mixups etc, what they did was take the $200 from my balance I paid for this set and put it on a gift card. This will not happened. My refund should be $2,768.17 . Cant believe they would try something like this. I would like full refund amount of $2,768.17 . As much as this person states to contact them at email and number provided, this is not the case. I have contacted numerous of times, with no response, or told to communicate through Revdex.com. Thank you
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The receipt has been given to the store and I was reimbursed.
On 04/28/2015, Ms. [redacted] purchased the Bally Black queen bed with chest, nightstand and TV stand as well as the Kismet Teal sofa. This merchandise was delivered to Ms. [redacted]’s residence, with the exception of the bed on 05/21/2015.We understand that time is very valuable and strive to make...
every shopping experience EASY for our Customers. Ms. [redacted] is scheduled to receive her bed on 05/28/2015. I have also refunded Ms. [redacted]’s Visa Credit Card for the full delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/02/16, Mrs. [redacted] used purchased the Bally Black Dresser & Mirror, the Bally Black Chest, and the Bally Black Nightstand. The Merchandise was delivered to Mrs. [redacted]’s residence on 06/29/16. After reviewing Mrs. [redacted]’s complaint I have reached out to the Aurora location to get a...
resolution for Mr. /Ms. [redacted]. I have spoken with Mr. Ramone the claims Manager, who stated he will make direct contact with Mr. Ms. [redacted] to request a date to repair Mrs. [redacted]’s home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
We apologize for the mistakes made in Ms. [redacted]’ initial response. While searching for the invoice with the information that was provided in Ms. [redacted]’ rejection, we are still unable to locate the order. We kindly ask that Ms. [redacted] provide us with more information, such as an invoice number located...
towards the top of the sales receipt or the store location (city and state) in which the order was placed. Ms. [redacted] can also contact Customer Care at ###-###-#### and one of our agents can assist her.
I do not accept the offer of 100.00 off my order because I spent over 1400.00 on this furniture set which is junk to begin with. Value city movers have picked up all my pieces last Wednesday and I want a full refund submitted to the finance people. I will not be purchasing anything else from this store in the future.
Ms. S[redacted] purchased his merchandise through [redacted] (formerly [redacted]) located in a Value City Furniture store.Ms. S[redacted] signed her contract with [redacted] therefore, Value City Furniture will be unable to help Ms. S[redacted] with her complaint. Value City Furniture has no legal right...
to exchange, refund or alter an [redacted] contract. Ms. S[redacted] will need to contact an [redacted] representative at ###-###-#### or by mail at [redacted]
Please remove this complaint from Value City Furniture’s record and forward it to [redacted]. Sincerely,[redacted]Phone: ###-###-#### Fax: ###-###-####[redacted]
In the interest of Customer Service, the General Manager has authorized an exchange on the Mitchell Beige push back recliner. Mr. [redacted] will pick up the recliner from the store location on 3/15/2016. The exchange merchandise will not carry any warranty and Mr. [redacted] has been made aware.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/3/16, Ms. [redacted] purchased the Ventura Buff 4 piece sectional. Ms. [redacted] received delivery of the furniture on 7/9/16. On 8/10/16, Ms. [redacted] added the St. Malo taupe power recliner to her original order. The recliner was delivered to Ms. [redacted]’s residence on 8/13/16.Upon reviewing...
Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted. Both of Ms. [redacted]’s refunds were processed, and per corporate policy, all refunds must be processed to the initial form of payment for security purposes. The General Manager has consulted with our Refunds department in regards to Ms. [redacted]’s case. Unfortunately, our Refunds department has to receive notification from the banking institution that the account is closed before we can move forward with processing the refund in any other manner. The normal processing time for this to occur is 30-45 days from the date that the refund was initially processed.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thany you
Consumer called Revdex.com and left a voice mail advising that she wants to reopen her complaint. American Signature sent someone out to her home and they fixed one chair. However, the other chair and table still need repaired, and she has heard nothing further from the business.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
[redacted]
Regards, [redacted]
The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. We have followed up with Reggie Shepard regarding the refund check for damages to Ms. [redacted]’s walls at her residence. The address was verified and the refund check in the amount of $275.00 was mailed to Ms. [redacted]’s residence. I have also attached a copy of the check and documents regarding the refund check and the conversation Ms. [redacted] had with the department that handle claims regarding home damage during delivery. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/30/2015, Mr. [redacted] purchased the Sonoma Chocolate 2-piece sectional with chair and the 5-piece Esquire Cherry dinette with an additional arm chair. This merchandise was delivered to Mr. [redacted]’s residence on 06/12/2015.I apologize that the correct number of pillows were not...
delivered with the merchandise on 06/12/2015. Unfortunately, we did not meet Mr. [redacted]’s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] was offered an in store credit of $200 for his inconvenience. Mr. [redacted] accepted this offer and placed a new order on 06/23/2015 that is scheduled for pick up by Mr. [redacted] on 06/26/2015.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The invoice in which Mr. [redacted] is referencing is under the name Alex Hinken. On 08/23/2014, Mr. [redacted] purchased the 2-piece Mojo Gray sectional. This merchandise was delivered to Mr. Hinken’s residence on 08/28/2014. As a result of the Service Technicians visit, Mr. [redacted] was...
authorized to choose new merchandise because the merchandise was not able to be repaired. On 08/14/2015, Mr. [redacted] received the exchange of the 5-piece Aventura sectional and returned the Mojo Gray. At this time, Store Personnel has contacted Mr. [redacted] and left a voicemail to offer compensation for his inconveniences. I kindly ask that Mr. [redacted] contact the Store for additional assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Value City did make it right with me.
Regards,
Kellee [redacted]
After checking the records of both our phones, no phone call was received from anyone at the Value City Henrietta location. We did make contact with the store today, and they advised that they will be sending another technician out at the end of the month to have 'another look' at the Couch. However, after the last technician left, he clearly stated that there was no way to properly fix the couch and only put a 'bandaid' on it, since the main frame of the couch was broken. At this point, we have taken off a total of 7 work days between delivery issues, waiting for technicians, and now another day during the work week. The level of customer service is not what was promised to us when we purchased this couch and other items for $2,500.The couch clearly has frame issues, and the couch is in the same condition now as it was before the technician attempted to fix it, and stated he was unable to fix it to the original condition. The arm continues to crack and is not secure.We are requesting a new couch, or store credit to purchase a new couch. It is not acceptable to keep trying to put a bandaid on a clearly broken merchandise that was damaged prior to delivery. While I understand VCF's need for due diligence, a technician was already sent and could not repair the issue. This has been ongoing for over 3 months now, and it is time to come to a close.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11949237
I am rejecting this response because there is no resolution yet
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.I was very pleased with the resolution I received from American Signature and feel their customer service at the store level was excellent in resolving this matter.
I appreciate Mr. [redacted] for sending pictures of his merchandise. I have confirmed with the General Manager that Mr. [redacted] may pick up his refund check for the warranty on Thursday, 06/04/2015. This refund check for the warranty is $249.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I am not sure why it is not going through with respond. My response to this business is that I want a full refund. After talking with store manager, the discount that he was offering me was the same discount all customers where getting which was 10%. So I was not getting anywhere. He advised me it wasn’t going to be big as he wasn’t going to eat the cost. I ate the cost when I spent over $10K at this store. Another thing is that corporate store gave me a $200 gift card last Nov because of the horrible service I received at store with all the mixups etc, what they did was take the $200 from my balance I paid for this set and put it on a gift card. This will not happened. My refund should be $2,768.17 . Cant believe they would try something like this. I would like full refund amount of $2,768.17 . As much as this person states to contact them at email and number provided, this is not the case. I have contacted numerous of times, with no response, or told to communicate through Revdex.com. Thank you
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The receipt has been given to the store and I was reimbursed.
On 04/28/2015, Ms. [redacted] purchased the Bally Black queen bed with chest, nightstand and TV stand as well as the Kismet Teal sofa. This merchandise was delivered to Ms. [redacted]’s residence, with the exception of the bed on 05/21/2015.We understand that time is very valuable and strive to make...
every shopping experience EASY for our Customers. Ms. [redacted] is scheduled to receive her bed on 05/28/2015. I have also refunded Ms. [redacted]’s Visa Credit Card for the full delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.