On 06/02/16, Mrs. [redacted] used purchased the Bally Black Dresser & Mirror, the Bally Black Chest, and the Bally Black Nightstand. The Merchandise was delivered to Mrs. [redacted]’s residence on 06/29/16. After reviewing Mrs. [redacted]’s complaint I have reached out to the Aurora location to get a...
resolution for Mr. /Ms. [redacted]. I have spoken with Mr. Ramone the claims Manager, who stated he will make direct contact with Mr. Ms. [redacted] to request a date to repair Mrs. [redacted]’s home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 06/25/2017, Mr. [redacted] purchased the Toronto Pecan queen bed. The merchandise was picked up at the Smyrna, Ga location on 06/302017. I have spoken to the Manger at the store and was advised that American Signature must follow the company policy. The company policy is states as follows; A...
promotion can be added to a customer invoice any time prior to delivery. Once the merchandise is delivered the customer cannot change or add a previous promotion to his order. American Signature Furniture will not be able to add an Independence Day Sale to Mr. [redacted]’s invoice due to him picking up merchandise past the promotion deadline.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]
I understand Ms. [redacted] frustrations and appreciate her and her family’s continued business. In the interest of Customer Service, the General Manager has offered a refund of $300. This refund will be in the form of a refund check and will arrive at the Store in Nashville, TN on approximately 07/02/2015.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/08/2014, Mr. [redacted] purchased the Prescott Auburn 4-piece power sectional. This merchandise was delivered to Mr. [redacted]’s residence on 05/15/2014.I apologize for the delay in resolving Mr. [redacted]’s inquries. In the interest of customer service, the General Manager has...
agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
In the interest of Customer Service, the General Manager has authorized an exchange on the Mitchell Beige push back recliner. Mr. [redacted] will pick up the recliner from the store location on 3/15/2016. The exchange merchandise will not carry any warranty and Mr. [redacted] has been made aware.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
[redacted]
Regards, [redacted]
On 7/3/16, Ms. [redacted] purchased the Ventura Buff 4 piece sectional. Ms. [redacted] received delivery of the furniture on 7/9/16. On 8/10/16, Ms. [redacted] added the St. Malo taupe power recliner to her original order. The recliner was delivered to Ms. [redacted]’s residence on 8/13/16.Upon reviewing...
Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted. Both of Ms. [redacted]’s refunds were processed, and per corporate policy, all refunds must be processed to the initial form of payment for security purposes. The General Manager has consulted with our Refunds department in regards to Ms. [redacted]’s case. Unfortunately, our Refunds department has to receive notification from the banking institution that the account is closed before we can move forward with processing the refund in any other manner. The normal processing time for this to occur is 30-45 days from the date that the refund was initially processed.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Value City did make it right with me.
Regards,
Kellee [redacted]
Consumer called Revdex.com and left a voice mail advising that she wants to reopen her complaint. American Signature sent someone out to her home and they fixed one chair. However, the other chair and table still need repaired, and she has heard nothing further from the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11949237
I am rejecting this response because there is no resolution yet
Regards,
[redacted]
On 8/21/15, Ms. [redacted] purchased a Bennett Espresso futon sofa. She received the futon sofa on 8/25/15.Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms....
[redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. Ms. [redacted] will not be responsible for paying another delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If she has any further questions or concerns I can be contacted directly.
On 05/30/2015, Mr. [redacted] purchased the Sonoma Chocolate 2-piece sectional with chair and the 5-piece Esquire Cherry dinette with an additional arm chair. This merchandise was delivered to Mr. [redacted]’s residence on 06/12/2015.I apologize that the correct number of pillows were not...
delivered with the merchandise on 06/12/2015. Unfortunately, we did not meet Mr. [redacted]’s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] was offered an in store credit of $200 for his inconvenience. Mr. [redacted] accepted this offer and placed a new order on 06/23/2015 that is scheduled for pick up by Mr. [redacted] on 06/26/2015.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I did leave a message for Ms. H[redacted] last week and received no phone call. The store manager left a message last week as well but did not leave a number to call back. In addition , he indicated he'd call me back last Friday but as usually with value city furniture, I never received a call.
The invoice in which Mr. [redacted] is referencing is under the name Alex Hinken. On 08/23/2014, Mr. [redacted] purchased the 2-piece Mojo Gray sectional. This merchandise was delivered to Mr. Hinken’s residence on 08/28/2014. As a result of the Service Technicians visit, Mr. [redacted] was...
authorized to choose new merchandise because the merchandise was not able to be repaired. On 08/14/2015, Mr. [redacted] received the exchange of the 5-piece Aventura sectional and returned the Mojo Gray. At this time, Store Personnel has contacted Mr. [redacted] and left a voicemail to offer compensation for his inconveniences. I kindly ask that Mr. [redacted] contact the Store for additional assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The receipt has been given to the store and I was reimbursed.
The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. We have followed up with Reggie Shepard regarding the refund check for damages to Ms. [redacted]’s walls at her residence. The address was verified and the refund check in the amount of $275.00 was mailed to Ms. [redacted]’s residence. I have also attached a copy of the check and documents regarding the refund check and the conversation Ms. [redacted] had with the department that handle claims regarding home damage during delivery. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/18/2014, Ms. [redacted] purchased the Pacer 72” fireplace and sound bar through the Acceptance Now Program located within our Value City Furniture store. The merchandise was delivered to Ms. [redacted] on 08/27/2014. On 04/14/2015 Ms. [redacted] was advised that we would exchange the Pacer 72” fireplace with...
sound bar. Ms. [redacted] was also advised that if the exchange sound bar does not work in her home we will pick up the merchandise for a full refund. After receiving Ms. Smith’s Revdex.com complaint the General Manager reached out to Ms. [redacted] to resolve her issues with the Pacer 72” fireplace and sound bar. In the interest of Customer Service the General Manager has agreed to pick up the merchandise for a full refund. Ms. [redacted] can anticipate pickup of the Pacer 72” fireplace and sound bar on 04/05/2016. Ms. [redacted] will receive a call by 04/04/2016 from the delivery location to advise of the timeframe for 04/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.I was very pleased with the resolution I received from American Signature and feel their customer service at the store level was excellent in resolving this matter.
I appreciate Mr. [redacted] for sending pictures of his merchandise. I have confirmed with the General Manager that Mr. [redacted] may pick up his refund check for the warranty on Thursday, 06/04/2015. This refund check for the warranty is $249.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/02/16, Mrs. [redacted] used purchased the Bally Black Dresser & Mirror, the Bally Black Chest, and the Bally Black Nightstand. The Merchandise was delivered to Mrs. [redacted]’s residence on 06/29/16. After reviewing Mrs. [redacted]’s complaint I have reached out to the Aurora location to get a...
resolution for Mr. /Ms. [redacted]. I have spoken with Mr. Ramone the claims Manager, who stated he will make direct contact with Mr. Ms. [redacted] to request a date to repair Mrs. [redacted]’s home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 06/25/2017, Mr. [redacted] purchased the Toronto Pecan queen bed. The merchandise was picked up at the Smyrna, Ga location on 06/302017. I have spoken to the Manger at the store and was advised that American Signature must follow the company policy. The company policy is states as follows; A...
promotion can be added to a customer invoice any time prior to delivery. Once the merchandise is delivered the customer cannot change or add a previous promotion to his order. American Signature Furniture will not be able to add an Independence Day Sale to Mr. [redacted]’s invoice due to him picking up merchandise past the promotion deadline.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]
I understand Ms. [redacted] frustrations and appreciate her and her family’s continued business. In the interest of Customer Service, the General Manager has offered a refund of $300. This refund will be in the form of a refund check and will arrive at the Store in Nashville, TN on approximately 07/02/2015.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/08/2014, Mr. [redacted] purchased the Prescott Auburn 4-piece power sectional. This merchandise was delivered to Mr. [redacted]’s residence on 05/15/2014.I apologize for the delay in resolving Mr. [redacted]’s inquries. In the interest of customer service, the General Manager has...
agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
In the interest of Customer Service, the General Manager has authorized an exchange on the Mitchell Beige push back recliner. Mr. [redacted] will pick up the recliner from the store location on 3/15/2016. The exchange merchandise will not carry any warranty and Mr. [redacted] has been made aware.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
[redacted]
Regards, [redacted]
On 7/3/16, Ms. [redacted] purchased the Ventura Buff 4 piece sectional. Ms. [redacted] received delivery of the furniture on 7/9/16. On 8/10/16, Ms. [redacted] added the St. Malo taupe power recliner to her original order. The recliner was delivered to Ms. [redacted]’s residence on 8/13/16.Upon reviewing...
Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted. Both of Ms. [redacted]’s refunds were processed, and per corporate policy, all refunds must be processed to the initial form of payment for security purposes. The General Manager has consulted with our Refunds department in regards to Ms. [redacted]’s case. Unfortunately, our Refunds department has to receive notification from the banking institution that the account is closed before we can move forward with processing the refund in any other manner. The normal processing time for this to occur is 30-45 days from the date that the refund was initially processed.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Value City did make it right with me.
Regards,
Kellee [redacted]
Consumer called Revdex.com and left a voice mail advising that she wants to reopen her complaint. American Signature sent someone out to her home and they fixed one chair. However, the other chair and table still need repaired, and she has heard nothing further from the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11949237
I am rejecting this response because there is no resolution yet
Regards,
[redacted]
On 8/21/15, Ms. [redacted] purchased a Bennett Espresso futon sofa. She received the futon sofa on 8/25/15.Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms....
[redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. Ms. [redacted] will not be responsible for paying another delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If she has any further questions or concerns I can be contacted directly.
On 05/30/2015, Mr. [redacted] purchased the Sonoma Chocolate 2-piece sectional with chair and the 5-piece Esquire Cherry dinette with an additional arm chair. This merchandise was delivered to Mr. [redacted]’s residence on 06/12/2015.I apologize that the correct number of pillows were not...
delivered with the merchandise on 06/12/2015. Unfortunately, we did not meet Mr. [redacted]’s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] was offered an in store credit of $200 for his inconvenience. Mr. [redacted] accepted this offer and placed a new order on 06/23/2015 that is scheduled for pick up by Mr. [redacted] on 06/26/2015.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I did leave a message for Ms. H[redacted] last week and received no phone call. The store manager left a message last week as well but did not leave a number to call back. In addition , he indicated he'd call me back last Friday but as usually with value city furniture, I never received a call.
The invoice in which Mr. [redacted] is referencing is under the name Alex Hinken. On 08/23/2014, Mr. [redacted] purchased the 2-piece Mojo Gray sectional. This merchandise was delivered to Mr. Hinken’s residence on 08/28/2014. As a result of the Service Technicians visit, Mr. [redacted] was...
authorized to choose new merchandise because the merchandise was not able to be repaired. On 08/14/2015, Mr. [redacted] received the exchange of the 5-piece Aventura sectional and returned the Mojo Gray. At this time, Store Personnel has contacted Mr. [redacted] and left a voicemail to offer compensation for his inconveniences. I kindly ask that Mr. [redacted] contact the Store for additional assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The receipt has been given to the store and I was reimbursed.
The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. We have followed up with Reggie Shepard regarding the refund check for damages to Ms. [redacted]’s walls at her residence. The address was verified and the refund check in the amount of $275.00 was mailed to Ms. [redacted]’s residence. I have also attached a copy of the check and documents regarding the refund check and the conversation Ms. [redacted] had with the department that handle claims regarding home damage during delivery. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/18/2014, Ms. [redacted] purchased the Pacer 72” fireplace and sound bar through the Acceptance Now Program located within our Value City Furniture store. The merchandise was delivered to Ms. [redacted] on 08/27/2014. On 04/14/2015 Ms. [redacted] was advised that we would exchange the Pacer 72” fireplace with...
sound bar. Ms. [redacted] was also advised that if the exchange sound bar does not work in her home we will pick up the merchandise for a full refund. After receiving Ms. Smith’s Revdex.com complaint the General Manager reached out to Ms. [redacted] to resolve her issues with the Pacer 72” fireplace and sound bar. In the interest of Customer Service the General Manager has agreed to pick up the merchandise for a full refund. Ms. [redacted] can anticipate pickup of the Pacer 72” fireplace and sound bar on 04/05/2016. Ms. [redacted] will receive a call by 04/04/2016 from the delivery location to advise of the timeframe for 04/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.I was very pleased with the resolution I received from American Signature and feel their customer service at the store level was excellent in resolving this matter.
I appreciate Mr. [redacted] for sending pictures of his merchandise. I have confirmed with the General Manager that Mr. [redacted] may pick up his refund check for the warranty on Thursday, 06/04/2015. This refund check for the warranty is $249.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thany you