I did leave a message for Ms. H[redacted] last week and received no phone call. The store manager left a message last week as well but did not leave a number to call back. In addition , he indicated he'd call me back last Friday but as usually with value city furniture, I never received a call.
On 8/21/15, Ms. [redacted] purchased a Bennett Espresso futon sofa. She received the futon sofa on 8/25/15.Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms....
[redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. Ms. [redacted] will not be responsible for paying another delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If she has any further questions or concerns I can be contacted directly.
On 08/18/2014, Ms. [redacted] purchased the Pacer 72” fireplace and sound bar through the Acceptance Now Program located within our Value City Furniture store. The merchandise was delivered to Ms. [redacted] on 08/27/2014. On 04/14/2015 Ms. [redacted] was advised that we would exchange the Pacer 72” fireplace with...
sound bar. Ms. [redacted] was also advised that if the exchange sound bar does not work in her home we will pick up the merchandise for a full refund. After receiving Ms. Smith’s Revdex.com complaint the General Manager reached out to Ms. [redacted] to resolve her issues with the Pacer 72” fireplace and sound bar. In the interest of Customer Service the General Manager has agreed to pick up the merchandise for a full refund. Ms. [redacted] can anticipate pickup of the Pacer 72” fireplace and sound bar on 04/05/2016. Ms. [redacted] will receive a call by 04/04/2016 from the delivery location to advise of the timeframe for 04/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:Value City has made many promises to me throughout this horrendous ordeal. I have been giving the run around and put through very unnecessary aggravation. Value City was notified, immediately about the repair tag and the fact we purchased what we thought was new furniture and in fact was sold under false pretenses. They were notified immediately of our hardwood floors that were scratched, marred and gouged during delivery.We have tried repeatedly to work with this company and they have proven to me they can not be trusted. Obviously their record with the Revdex.com speaks for itself, over 1000 complaints. Below you will find a small example of what, I am speaking, of. Mr. S[redacted] a Supervisor whom is with Value City promised he would take care of , us. And would make sure our floor was replaced and our furniture replaced with new furniture. Mr. S[redacted] reassured me several times while on the phone with him he would handle, everything no more just broken promises. He was supposed to phone me on the following Monday. He never called and when , I phoned the store he was on vacation. Never heard from this man, again. That is just one incident of many with more employees than, I can name.Value City hasn't made any effort to contact me throughout this ordeal. I have made all the phone calls to corporate office and anyone, else that would get on the phone. They knew about my repaired furniture and was supposed to have already replaced, it. They haven't made any, effort to even contact me.As far, as Mr. [redacted] (insurance rep) he has been the most pleasant of all the people, I have spoken with but he hasn't produced any results. Once my floors are replaced and my repaired furniture replaced with new furniture then we can close this claim. But, until then...I don't believe a word that Value City Representatives tell me. Sorry to sound so sour but this company isn't working with morals or values that they need for me to be sure we will be taken care, of.
Regards,
[redacted]
Upon receiving Ms. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for a full in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. Jennkins has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 3/14/2017, Mr. [redacted] made his purchase of a power recliner and a round cocktail table with Value City Furniture. The items on the order were delivered to Mr. [redacted]’s residence on 3/17/2017. We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. The round cocktail table was exchanged on 1/30/2018. If Mr. [redacted] has any other questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 12/11/2011, Ms.[redacted] purchased the Mason Brown sofa and loveseat. The merchandise was delivered to Ms.[redacted]’s residence on 12/21/2011.Upon reviewing Ms.[redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the interest of customer service,...
the General Manager has approved for Ms.[redacted] to receive an in-store credit that can be used to exchange the furniture for another item in the store. The Assistant Manager has contacted Ms.[redacted] to review these options and is currently awaiting a return call. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms.[redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 03/07/2016, Mr. [redacted] purchased the Prescott 4-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 03/14/2015. On 03/15/2015, Mr. Palmeiri notified Store Personnel regarding a small mark on the Prescott 4-piece sectional. Mr. Palmeiri also notified Store Personnel on...
08/17/2015 problems with the cushions and springs on the Prescott power reclining sofa. After speaking with the General Manager has advised M. [redacted] purchased the Pure Promise warranty which covers any manufacturer issues. The General Manager advised that per the Pure Promise warranty we are required to attempt a repair. If the merchandise is not able to be repaired per the Pure Promise warranty Mr. [redacted]’s merchandise will be replaced. If Mr. [redacted] is not satisfied with the merchandise replacement we will offer in store credit to select different merchandise. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I have confirmed with the vendor that the legs on the Siena Birch are unfinished wood and are the same legs that are in the showroom. If Ms. [redacted] would like I can send out a new pair of legs straight from the vendor, but I have confirmed they are the same legs that are shown on the website. At this time if Ms. [redacted] is unsatisfied with her purchase she can reselect to a different bed or return the merchandise for a full refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 1/14/2006, Ms. [redacted] purchased the Posture Pillow Sup mattress and foundation set. The merchandise was delivered to Ms. [redacted]’s residence on 1/14/2006. Ms. [redacted] contacted the General Manager regarding problems Ms. [redacted] were having with the Posture Pillow Sup mattress. The General Manager...
allowed Ms. [redacted] credit to select a new mattress. Ms. [redacted] selected the Royal Serinity Deluxe mattress. The merchandise was exchanged at Ms. [redacted]’s resideince on 3/1/2008. On 12/21/2009 Ms. [redacted] notified store personnel that the Royal Serenity Deluxe mattress was dipping in the middle. We set Ms. [redacted] up for service call to view the damage. The General Manager allowed Ms. [redacted] another credit to select a new mattress. Ms. [redacted] selected the Royal Serenity Gold mattress and Gold HP boxspring exchanged on 1/23/12010. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has contacted Ms. [redacted] and set up for a service technician to go out to her residence. Ms. [redacted] can anticipate a service technician at her home on 2/24/2016. Ms. [redacted] will receive a call from the store on 2/23/2016 advising her of the time frame for her service appointment. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] was contacted via telephone on 11/21/16. The pick up of her sectional, chair, and ottoman is scheduled for 11/29/16. On the same day, the furniture will be replaced with brand new furniture of the same style and color. Ms. [redacted] will be contacted by both 1-800-GOT-JUNK and the store location’s Customer Service Department prior to the date that is scheduled to inform her of an exact time that the teams will be at her residence.We understand Ms. [redacted]’s frustrations and deeply appreciate her patience while we work to get this issue resolved for her.
On 04/25/2015, Ms. [redacted] purchased the Chandler Beige 2-piece sectional. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. Ms....
[redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. Again, we apologize for the inconvenience, and wish to thank Ms. [redacted] for taking the time to reach out to us with her concerns. I have contacted Ms. [redacted] and advised that I will need the last 8 digits of her Synchrony Credit Card to process her delivery refund. I have provided my direct contact information for her to reply with the requested information.
It was never stated to me that if stained the warranty was null and void. The chair is less than 6 months old and is in a house full of kids so was I supposed to keep it in plastic till the so called warranty was up even though the ripped has nothing to do with the so called stain. I spent over $300 on this chair and have talked to other furniture companies that have told me that the chair should hold up in normal wear and tear and if not it would be fixed or replaced. I am throughly desposited and upset that I spent that kind of money on a piece of furniture that can't hold up and the company is useless when it comes to resolving the issues.
Upon reviewing Mrs. [redacted]’s complaint with the Revdex.com, we have contacted the General Manager for a resolution. In the interest of customer service, the General Manager has scheduled a service technician to visit the residence and replace the seat cushions for the furniture. The chaise portion of the sectional will be replaced with a new chaise of the same collection. The General Manager has contacted the customer and arrangements have been made.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 01/02/2017, Ms. [redacted] purchased the Esquire 5 piece dinning set and the Esquire buffet and hutch. The merchandise was delivered to Ms. [redacted]’s residence on 01/06/2017.After receiving Ms. [redacted]’s complaint I have spoken with the store manager who has advised me that Ms. [redacted] has even...
exchange set up for her merchandise on 01/22/2017. We will make sure these are gone over meticulously and loaded and protected properly by our delivery partners. Once the exchange is complete we will reach out to Mrs. [redacted] to discuss compensation.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/17/2015, Mr. [redacted] purchased the 2 piece Landon leather sectional. The merchandise was delivered to Ms. [redacted]’s residence on 05/21/2015.Upon receiving Mr. [redacted]’s complaint I have spoken to the store Manager who has advised me that he has contacted Mr. [redacted] and left him a voicemail. I am...
aware that we can offer Mr. [redacted] a reselect to a new sectional with an in-store credit of $2000. At this time the store Manager feels that a full refund is not an option but is willing to speak with Mr. [redacted] to discuss other options. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
the complimentary box spring wasn't complimentary but was because your company left something out in an order that I paid almost a 1000 dollars for in which I have to already begin paying when merchandise wasn't received prior to thirty minutes ago, the 100 dollars will not work because after waiting ALL that time without living room furniture, the sofa comes with a knick here and appears as if it was used. The only thing that arrived in plastic were the pillows. The sofa base did not. Now, the last time I checked when I purchased the couch back in Oct prior to this order for a separate occasion, it came FULLY wrapped in plastic without the arms on the bottom put on or anything. All that was completed by me and the couch was brand new. Also, i've been charged two months INTEREST already for something I just purchased. WHERE THEY DO THAT AT? This cannot be verified as brand new, so again we have a NEW issue outside of the bed issue that's now resolved and the love seat arriving GOD KNOWS WHEN. This type of service is unacceptable and I feel that I should be duly compensated for it for the issues that have arise as well as the time that I HAVE TO TAKE OUT OF MY BUSY SCHEDULE to deal with this. Also, on the invoices, it is MR. [redacted] not MS. Thanks. Therefore, a valid credit amount to me would be 450. Look into all of the issues and you would agree.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Ms. [redacted] is going to receive a box spring at no cost with her delivery on 04/25/2015. This will add height to her mattress and Ms. [redacted] should be pleased. She has my contact information if anything else is needed regarding her complaint or future needs.
I did leave a message for Ms. H[redacted] last week and received no phone call. The store manager left a message last week as well but did not leave a number to call back. In addition , he indicated he'd call me back last Friday but as usually with value city furniture, I never received a call.
On 8/21/15, Ms. [redacted] purchased a Bennett Espresso futon sofa. She received the futon sofa on 8/25/15.Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms....
[redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. Ms. [redacted] will not be responsible for paying another delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If she has any further questions or concerns I can be contacted directly.
On 08/18/2014, Ms. [redacted] purchased the Pacer 72” fireplace and sound bar through the Acceptance Now Program located within our Value City Furniture store. The merchandise was delivered to Ms. [redacted] on 08/27/2014. On 04/14/2015 Ms. [redacted] was advised that we would exchange the Pacer 72” fireplace with...
sound bar. Ms. [redacted] was also advised that if the exchange sound bar does not work in her home we will pick up the merchandise for a full refund. After receiving Ms. Smith’s Revdex.com complaint the General Manager reached out to Ms. [redacted] to resolve her issues with the Pacer 72” fireplace and sound bar. In the interest of Customer Service the General Manager has agreed to pick up the merchandise for a full refund. Ms. [redacted] can anticipate pickup of the Pacer 72” fireplace and sound bar on 04/05/2016. Ms. [redacted] will receive a call by 04/04/2016 from the delivery location to advise of the timeframe for 04/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:Value City has made many promises to me throughout this horrendous ordeal. I have been giving the run around and put through very unnecessary aggravation. Value City was notified, immediately about the repair tag and the fact we purchased what we thought was new furniture and in fact was sold under false pretenses. They were notified immediately of our hardwood floors that were scratched, marred and gouged during delivery.We have tried repeatedly to work with this company and they have proven to me they can not be trusted. Obviously their record with the Revdex.com speaks for itself, over 1000 complaints. Below you will find a small example of what, I am speaking, of. Mr. S[redacted] a Supervisor whom is with Value City promised he would take care of , us. And would make sure our floor was replaced and our furniture replaced with new furniture. Mr. S[redacted] reassured me several times while on the phone with him he would handle, everything no more just broken promises. He was supposed to phone me on the following Monday. He never called and when , I phoned the store he was on vacation. Never heard from this man, again. That is just one incident of many with more employees than, I can name.Value City hasn't made any effort to contact me throughout this ordeal. I have made all the phone calls to corporate office and anyone, else that would get on the phone. They knew about my repaired furniture and was supposed to have already replaced, it. They haven't made any, effort to even contact me.As far, as Mr. [redacted] (insurance rep) he has been the most pleasant of all the people, I have spoken with but he hasn't produced any results. Once my floors are replaced and my repaired furniture replaced with new furniture then we can close this claim. But, until then...I don't believe a word that Value City Representatives tell me. Sorry to sound so sour but this company isn't working with morals or values that they need for me to be sure we will be taken care, of.
Regards,
[redacted]
Upon receiving Ms. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for a full in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. Jennkins has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 3/14/2017, Mr. [redacted] made his purchase of a power recliner and a round cocktail table with Value City Furniture. The items on the order were delivered to Mr. [redacted]’s residence on 3/17/2017. We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. The round cocktail table was exchanged on 1/30/2018. If Mr. [redacted] has any other questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 12/11/2011, Ms.[redacted] purchased the Mason Brown sofa and loveseat. The merchandise was delivered to Ms.[redacted]’s residence on 12/21/2011.Upon reviewing Ms.[redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the interest of customer service,...
the General Manager has approved for Ms.[redacted] to receive an in-store credit that can be used to exchange the furniture for another item in the store. The Assistant Manager has contacted Ms.[redacted] to review these options and is currently awaiting a return call. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms.[redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 03/07/2016, Mr. [redacted] purchased the Prescott 4-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 03/14/2015. On 03/15/2015, Mr. Palmeiri notified Store Personnel regarding a small mark on the Prescott 4-piece sectional. Mr. Palmeiri also notified Store Personnel on...
08/17/2015 problems with the cushions and springs on the Prescott power reclining sofa. After speaking with the General Manager has advised M. [redacted] purchased the Pure Promise warranty which covers any manufacturer issues. The General Manager advised that per the Pure Promise warranty we are required to attempt a repair. If the merchandise is not able to be repaired per the Pure Promise warranty Mr. [redacted]’s merchandise will be replaced. If Mr. [redacted] is not satisfied with the merchandise replacement we will offer in store credit to select different merchandise. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I have confirmed with the vendor that the legs on the Siena Birch are unfinished wood and are the same legs that are in the showroom. If Ms. [redacted] would like I can send out a new pair of legs straight from the vendor, but I have confirmed they are the same legs that are shown on the website. At this time if Ms. [redacted] is unsatisfied with her purchase she can reselect to a different bed or return the merchandise for a full refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 1/14/2006, Ms. [redacted] purchased the Posture Pillow Sup mattress and foundation set. The merchandise was delivered to Ms. [redacted]’s residence on 1/14/2006. Ms. [redacted] contacted the General Manager regarding problems Ms. [redacted] were having with the Posture Pillow Sup mattress. The General Manager...
allowed Ms. [redacted] credit to select a new mattress. Ms. [redacted] selected the Royal Serinity Deluxe mattress. The merchandise was exchanged at Ms. [redacted]’s resideince on 3/1/2008. On 12/21/2009 Ms. [redacted] notified store personnel that the Royal Serenity Deluxe mattress was dipping in the middle. We set Ms. [redacted] up for service call to view the damage. The General Manager allowed Ms. [redacted] another credit to select a new mattress. Ms. [redacted] selected the Royal Serenity Gold mattress and Gold HP boxspring exchanged on 1/23/12010. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has contacted Ms. [redacted] and set up for a service technician to go out to her residence. Ms. [redacted] can anticipate a service technician at her home on 2/24/2016. Ms. [redacted] will receive a call from the store on 2/23/2016 advising her of the time frame for her service appointment. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] was contacted via telephone on 11/21/16. The pick up of her sectional, chair, and ottoman is scheduled for 11/29/16. On the same day, the furniture will be replaced with brand new furniture of the same style and color. Ms. [redacted] will be contacted by both 1-800-GOT-JUNK and the store location’s Customer Service Department prior to the date that is scheduled to inform her of an exact time that the teams will be at her residence.We understand Ms. [redacted]’s frustrations and deeply appreciate her patience while we work to get this issue resolved for her.
On 04/25/2015, Ms. [redacted] purchased the Chandler Beige 2-piece sectional. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. Ms....
[redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. Again, we apologize for the inconvenience, and wish to thank Ms. [redacted] for taking the time to reach out to us with her concerns. I have contacted Ms. [redacted] and advised that I will need the last 8 digits of her Synchrony Credit Card to process her delivery refund. I have provided my direct contact information for her to reply with the requested information.
It was never stated to me that if stained the warranty was null and void. The chair is less than 6 months old and is in a house full of kids so was I supposed to keep it in plastic till the so called warranty was up even though the ripped has nothing to do with the so called stain. I spent over $300 on this chair and have talked to other furniture companies that have told me that the chair should hold up in normal wear and tear and if not it would be fixed or replaced. I am throughly desposited and upset that I spent that kind of money on a piece of furniture that can't hold up and the company is useless when it comes to resolving the issues.
Upon reviewing Mrs. [redacted]’s complaint with the Revdex.com, we have contacted the General Manager for a resolution. In the interest of customer service, the General Manager has scheduled a service technician to visit the residence and replace the seat cushions for the furniture. The chaise portion of the sectional will be replaced with a new chaise of the same collection. The General Manager has contacted the customer and arrangements have been made.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 01/02/2017, Ms. [redacted] purchased the Esquire 5 piece dinning set and the Esquire buffet and hutch. The merchandise was delivered to Ms. [redacted]’s residence on 01/06/2017.After receiving Ms. [redacted]’s complaint I have spoken with the store manager who has advised me that Ms. [redacted] has even...
exchange set up for her merchandise on 01/22/2017. We will make sure these are gone over meticulously and loaded and protected properly by our delivery partners. Once the exchange is complete we will reach out to Mrs. [redacted] to discuss compensation.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/17/2015, Mr. [redacted] purchased the 2 piece Landon leather sectional. The merchandise was delivered to Ms. [redacted]’s residence on 05/21/2015.Upon receiving Mr. [redacted]’s complaint I have spoken to the store Manager who has advised me that he has contacted Mr. [redacted] and left him a voicemail. I am...
aware that we can offer Mr. [redacted] a reselect to a new sectional with an in-store credit of $2000. At this time the store Manager feels that a full refund is not an option but is willing to speak with Mr. [redacted] to discuss other options. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
the complimentary box spring wasn't complimentary but was because your company left something out in an order that I paid almost a 1000 dollars for in which I have to already begin paying when merchandise wasn't received prior to thirty minutes ago, the 100 dollars will not work because after waiting ALL that time without living room furniture, the sofa comes with a knick here and appears as if it was used. The only thing that arrived in plastic were the pillows. The sofa base did not. Now, the last time I checked when I purchased the couch back in Oct prior to this order for a separate occasion, it came FULLY wrapped in plastic without the arms on the bottom put on or anything. All that was completed by me and the couch was brand new. Also, i've been charged two months INTEREST already for something I just purchased. WHERE THEY DO THAT AT? This cannot be verified as brand new, so again we have a NEW issue outside of the bed issue that's now resolved and the love seat arriving GOD KNOWS WHEN. This type of service is unacceptable and I feel that I should be duly compensated for it for the issues that have arise as well as the time that I HAVE TO TAKE OUT OF MY BUSY SCHEDULE to deal with this. Also, on the invoices, it is MR. [redacted] not MS. Thanks. Therefore, a valid credit amount to me would be 450. Look into all of the issues and you would agree.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Ms. [redacted] is going to receive a box spring at no cost with her delivery on 04/25/2015. This will add height to her mattress and Ms. [redacted] should be pleased. She has my contact information if anything else is needed regarding her complaint or future needs.