I am not sure why it is not going through with respond. My response to this business is that I want a full refund. After talking with store manager, the discount that he was offering me was the same discount all customers where getting which was 10%. So I was not getting anywhere. He advised me it wasn’t going to be big as he wasn’t going to eat the cost. I ate the cost when I spent over $10K at this store. Another thing is that corporate store gave me a $200 gift card last Nov because of the horrible service I received at store with all the mixups etc, what they did was take the $200 from my balance I paid for this set and put it on a gift card. This will not happened. My refund should be $2,768.17 . Cant believe they would try something like this. I would like full refund amount of $2,768.17 . As much as this person states to contact them at email and number provided, this is not the case. I have contacted numerous of times, with no response, or told to communicate through Revdex.com. Thank you
After checking the records of both our phones, no phone call was received from anyone at the Value City Henrietta location. We did make contact with the store today, and they advised that they will be sending another technician out at the end of the month to have 'another look' at the Couch. However, after the last technician left, he clearly stated that there was no way to properly fix the couch and only put a 'bandaid' on it, since the main frame of the couch was broken. At this point, we have taken off a total of 7 work days between delivery issues, waiting for technicians, and now another day during the work week. The level of customer service is not what was promised to us when we purchased this couch and other items for $2,500.The couch clearly has frame issues, and the couch is in the same condition now as it was before the technician attempted to fix it, and stated he was unable to fix it to the original condition. The arm continues to crack and is not secure.We are requesting a new couch, or store credit to purchase a new couch. It is not acceptable to keep trying to put a bandaid on a clearly broken merchandise that was damaged prior to delivery. While I understand VCF's need for due diligence, a technician was already sent and could not repair the issue. This has been ongoing for over 3 months now, and it is time to come to a close.
On 04/28/2015, Ms. [redacted] purchased the Bally Black queen bed with chest, nightstand and TV stand as well as the Kismet Teal sofa. This merchandise was delivered to Ms. [redacted]’s residence, with the exception of the bed on 05/21/2015.We understand that time is very valuable and strive to make...
every shopping experience EASY for our Customers. Ms. [redacted] is scheduled to receive her bed on 05/28/2015. I have also refunded Ms. [redacted]’s Visa Credit Card for the full delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/02/2017, Ms. [redacted] purchased the Esquire 5 piece dinning set and the Esquire buffet and hutch. The merchandise was delivered to Ms. [redacted]’s residence on 01/06/2017.After receiving Ms. [redacted]’s complaint I have spoken with the store manager who has advised me that Ms. [redacted] has even...
exchange set up for her merchandise on 01/22/2017. We will make sure these are gone over meticulously and loaded and protected properly by our delivery partners. Once the exchange is complete we will reach out to Mrs. [redacted] to discuss compensation.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On10/11/2015, Ms. [redacted] purchased the Neo Classic Cherry 7-Piece queen bedroom set, Neo Classic Cherry chest, Alisa Lux queen mattress, and queen boxspring. Ms. [redacted] received delivery of the Alisa Lux queen mattress, Neo Classic Cherry dresser and Chest on 10/24/15. Ms. [redacted] was notified that the...
remaining merchandise was delayed by the manufacturer and would be delivered on 10/29/15. After speaking to the General Manager has advised Ms. [redacted] received the remaining merchandise delivered on 10/31/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:Value City has made many promises to me throughout this horrendous ordeal. I have been giving the run around and put through very unnecessary aggravation. Value City was notified, immediately about the repair tag and the fact we purchased what we thought was new furniture and in fact was sold under false pretenses. They were notified immediately of our hardwood floors that were scratched, marred and gouged during delivery.We have tried repeatedly to work with this company and they have proven to me they can not be trusted. Obviously their record with the Revdex.com speaks for itself, over 1000 complaints. Below you will find a small example of what, I am speaking, of. Mr. S[redacted] a Supervisor whom is with Value City promised he would take care of , us. And would make sure our floor was replaced and our furniture replaced with new furniture. Mr. S[redacted] reassured me several times while on the phone with him he would handle, everything no more just broken promises. He was supposed to phone me on the following Monday. He never called and when , I phoned the store he was on vacation. Never heard from this man, again. That is just one incident of many with more employees than, I can name.Value City hasn't made any effort to contact me throughout this ordeal. I have made all the phone calls to corporate office and anyone, else that would get on the phone. They knew about my repaired furniture and was supposed to have already replaced, it. They haven't made any, effort to even contact me.As far, as Mr. [redacted] (insurance rep) he has been the most pleasant of all the people, I have spoken with but he hasn't produced any results. Once my floors are replaced and my repaired furniture replaced with new furniture then we can close this claim. But, until then...I don't believe a word that Value City Representatives tell me. Sorry to sound so sour but this company isn't working with morals or values that they need for me to be sure we will be taken care, of.
Regards,
[redacted]
On 9/2/2013, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 9/6/2013.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. We are asking that Ms. [redacted] please contact our Delivery Center...
at 614-449-4495 or Customer Care at 1/888-751-8552 to schedule a service call. We will need to inspect the furniture prior to presenting any offers for resolution. Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
I was told my sofa and love seat could not be repaired until February 20th this is unacceptable and the furniture can not be used therefore I am forced to now go out and buy another set of living room furniture to use or sit on the floor this is unacceptable to me
On 8/03/2014 Mrs. [redacted] purchased a 2-piece Legend Brown sectional. The item was delivered to her residence on 9/20/2014. Cracking and peeling is not covered by the additional warranty that Mrs. [redacted] purchased. Value City understands that bonded leather is a problem for our customers, and...
therefore we offer a prorated amount to help cover the cost of replacing her item. We can offer Mrs. [redacted] 60% of what she has paid for this item, as well as the 129.99 that she paid for her warranty as an in-store credit, for the total amount of 658.48. Should Mrs. [redacted] like to accept this offer, she may contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
It was never stated to me that if stained the warranty was null and void. The chair is less than 6 months old and is in a house full of kids so was I supposed to keep it in plastic till the so called warranty was up even though the ripped has nothing to do with the so called stain. I spent over $300 on this chair and have talked to other furniture companies that have told me that the chair should hold up in normal wear and tear and if not it would be fixed or replaced. I am throughly desposited and upset that I spent that kind of money on a piece of furniture that can't hold up and the company is useless when it comes to resolving the issues.
I have confirmed with the vendor that the legs on the Siena Birch are unfinished wood and are the same legs that are in the showroom. If Ms. [redacted] would like I can send out a new pair of legs straight from the vendor, but I have confirmed they are the same legs that are shown on the website. At this time if Ms. [redacted] is unsatisfied with her purchase she can reselect to a different bed or return the merchandise for a full refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Upon reviewing Mrs. [redacted]’s complaint with the Revdex.com, we have contacted the General Manager for a resolution. In the interest of customer service, the General Manager has scheduled a service technician to visit the residence and replace the seat cushions for the furniture. The chaise portion of the sectional will be replaced with a new chaise of the same collection. The General Manager has contacted the customer and arrangements have been made.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I will not be accepting a credit to the credit one account. I will need a check for that amount. When I paid for installation, it was paid on my debit card. So, they received cash and I want cash back. Further compensation is definitely warranted. All this time has passed and this company has not resolved my issues and NEVER addressed the last delivery per dumping garbage in my bushes. If I have to take this to court, I will and I will be contacting all local news stations. Send my money the same way it was originally paid!
I emailed Mr. [redacted] regarding his refund and letter this morning, 06/22/2015. I have confirmed that his refund was processed and that I will share his feedback and concerns.
On 3/14/2017, Mr. [redacted] made his purchase of a power recliner and a round cocktail table with Value City Furniture. The items on the order were delivered to Mr. [redacted]’s residence on 3/17/2017. We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. The round cocktail table was exchanged on 1/30/2018. If Mr. [redacted] has any other questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
the complimentary box spring wasn't complimentary but was because your company left something out in an order that I paid almost a 1000 dollars for in which I have to already begin paying when merchandise wasn't received prior to thirty minutes ago, the 100 dollars will not work because after waiting ALL that time without living room furniture, the sofa comes with a knick here and appears as if it was used. The only thing that arrived in plastic were the pillows. The sofa base did not. Now, the last time I checked when I purchased the couch back in Oct prior to this order for a separate occasion, it came FULLY wrapped in plastic without the arms on the bottom put on or anything. All that was completed by me and the couch was brand new. Also, i've been charged two months INTEREST already for something I just purchased. WHERE THEY DO THAT AT? This cannot be verified as brand new, so again we have a NEW issue outside of the bed issue that's now resolved and the love seat arriving GOD KNOWS WHEN. This type of service is unacceptable and I feel that I should be duly compensated for it for the issues that have arise as well as the time that I HAVE TO TAKE OUT OF MY BUSY SCHEDULE to deal with this. Also, on the invoices, it is MR. [redacted] not MS. Thanks. Therefore, a valid credit amount to me would be 450. Look into all of the issues and you would agree.
On 05/17/2015, Mr. [redacted] purchased the 2 piece Landon leather sectional. The merchandise was delivered to Ms. [redacted]’s residence on 05/21/2015.Upon receiving Mr. [redacted]’s complaint I have spoken to the store Manager who has advised me that he has contacted Mr. [redacted] and left him a voicemail. I am...
aware that we can offer Mr. [redacted] a reselect to a new sectional with an in-store credit of $2000. At this time the store Manager feels that a full refund is not an option but is willing to speak with Mr. [redacted] to discuss other options. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 12/11/2011, Ms.[redacted] purchased the Mason Brown sofa and loveseat. The merchandise was delivered to Ms.[redacted]’s residence on 12/21/2011.Upon reviewing Ms.[redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the interest of customer service,...
the General Manager has approved for Ms.[redacted] to receive an in-store credit that can be used to exchange the furniture for another item in the store. The Assistant Manager has contacted Ms.[redacted] to review these options and is currently awaiting a return call. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms.[redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 01/02/2016, Ms. [redacted] purchased the Mandalay Chocolate 4-piece sofa, loveseat, ottoman and chair and half. Ms. [redacted] also purchased the Monterey cocktail table and two Monterey end tables. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on...
02/06/2016. On 02/08/2016, Ms. [redacted] notified Store Personnel regarding the front door to her residence was taken down. Ms. [redacted] advised that contract delivery did not assemble the front door back on the hinges and also caused damage to her floors. After receiving Ms. [redacted]’s Revdex.com complaint we sent this to the General Manager. The contract delivery team has reached out to Ms. [redacted]. Ms. [redacted] has advised that she is awaiting the estimate and will notify contract delivery once she receive the estimate to repair. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am not sure why it is not going through with respond. My response to this business is that I want a full refund. After talking with store manager, the discount that he was offering me was the same discount all customers where getting which was 10%. So I was not getting anywhere. He advised me it wasn’t going to be big as he wasn’t going to eat the cost. I ate the cost when I spent over $10K at this store. Another thing is that corporate store gave me a $200 gift card last Nov because of the horrible service I received at store with all the mixups etc, what they did was take the $200 from my balance I paid for this set and put it on a gift card. This will not happened. My refund should be $2,768.17 . Cant believe they would try something like this. I would like full refund amount of $2,768.17 . As much as this person states to contact them at email and number provided, this is not the case. I have contacted numerous of times, with no response, or told to communicate through Revdex.com. Thank you
After checking the records of both our phones, no phone call was received from anyone at the Value City Henrietta location. We did make contact with the store today, and they advised that they will be sending another technician out at the end of the month to have 'another look' at the Couch. However, after the last technician left, he clearly stated that there was no way to properly fix the couch and only put a 'bandaid' on it, since the main frame of the couch was broken. At this point, we have taken off a total of 7 work days between delivery issues, waiting for technicians, and now another day during the work week. The level of customer service is not what was promised to us when we purchased this couch and other items for $2,500.The couch clearly has frame issues, and the couch is in the same condition now as it was before the technician attempted to fix it, and stated he was unable to fix it to the original condition. The arm continues to crack and is not secure.We are requesting a new couch, or store credit to purchase a new couch. It is not acceptable to keep trying to put a bandaid on a clearly broken merchandise that was damaged prior to delivery. While I understand VCF's need for due diligence, a technician was already sent and could not repair the issue. This has been ongoing for over 3 months now, and it is time to come to a close.
On 04/28/2015, Ms. [redacted] purchased the Bally Black queen bed with chest, nightstand and TV stand as well as the Kismet Teal sofa. This merchandise was delivered to Ms. [redacted]’s residence, with the exception of the bed on 05/21/2015.We understand that time is very valuable and strive to make...
every shopping experience EASY for our Customers. Ms. [redacted] is scheduled to receive her bed on 05/28/2015. I have also refunded Ms. [redacted]’s Visa Credit Card for the full delivery fee.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/02/2017, Ms. [redacted] purchased the Esquire 5 piece dinning set and the Esquire buffet and hutch. The merchandise was delivered to Ms. [redacted]’s residence on 01/06/2017.After receiving Ms. [redacted]’s complaint I have spoken with the store manager who has advised me that Ms. [redacted] has even...
exchange set up for her merchandise on 01/22/2017. We will make sure these are gone over meticulously and loaded and protected properly by our delivery partners. Once the exchange is complete we will reach out to Mrs. [redacted] to discuss compensation.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On10/11/2015, Ms. [redacted] purchased the Neo Classic Cherry 7-Piece queen bedroom set, Neo Classic Cherry chest, Alisa Lux queen mattress, and queen boxspring. Ms. [redacted] received delivery of the Alisa Lux queen mattress, Neo Classic Cherry dresser and Chest on 10/24/15. Ms. [redacted] was notified that the...
remaining merchandise was delayed by the manufacturer and would be delivered on 10/29/15. After speaking to the General Manager has advised Ms. [redacted] received the remaining merchandise delivered on 10/31/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:Value City has made many promises to me throughout this horrendous ordeal. I have been giving the run around and put through very unnecessary aggravation. Value City was notified, immediately about the repair tag and the fact we purchased what we thought was new furniture and in fact was sold under false pretenses. They were notified immediately of our hardwood floors that were scratched, marred and gouged during delivery.We have tried repeatedly to work with this company and they have proven to me they can not be trusted. Obviously their record with the Revdex.com speaks for itself, over 1000 complaints. Below you will find a small example of what, I am speaking, of. Mr. S[redacted] a Supervisor whom is with Value City promised he would take care of , us. And would make sure our floor was replaced and our furniture replaced with new furniture. Mr. S[redacted] reassured me several times while on the phone with him he would handle, everything no more just broken promises. He was supposed to phone me on the following Monday. He never called and when , I phoned the store he was on vacation. Never heard from this man, again. That is just one incident of many with more employees than, I can name.Value City hasn't made any effort to contact me throughout this ordeal. I have made all the phone calls to corporate office and anyone, else that would get on the phone. They knew about my repaired furniture and was supposed to have already replaced, it. They haven't made any, effort to even contact me.As far, as Mr. [redacted] (insurance rep) he has been the most pleasant of all the people, I have spoken with but he hasn't produced any results. Once my floors are replaced and my repaired furniture replaced with new furniture then we can close this claim. But, until then...I don't believe a word that Value City Representatives tell me. Sorry to sound so sour but this company isn't working with morals or values that they need for me to be sure we will be taken care, of.
Regards,
[redacted]
On 9/2/2013, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 9/6/2013.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. We are asking that Ms. [redacted] please contact our Delivery Center...
at 614-449-4495 or Customer Care at 1/888-751-8552 to schedule a service call. We will need to inspect the furniture prior to presenting any offers for resolution. Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
I was told my sofa and love seat could not be repaired until February 20th this is unacceptable and the furniture can not be used therefore I am forced to now go out and buy another set of living room furniture to use or sit on the floor this is unacceptable to me
On 8/03/2014 Mrs. [redacted] purchased a 2-piece Legend Brown sectional. The item was delivered to her residence on 9/20/2014. Cracking and peeling is not covered by the additional warranty that Mrs. [redacted] purchased. Value City understands that bonded leather is a problem for our customers, and...
therefore we offer a prorated amount to help cover the cost of replacing her item. We can offer Mrs. [redacted] 60% of what she has paid for this item, as well as the 129.99 that she paid for her warranty as an in-store credit, for the total amount of 658.48. Should Mrs. [redacted] like to accept this offer, she may contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
It was never stated to me that if stained the warranty was null and void. The chair is less than 6 months old and is in a house full of kids so was I supposed to keep it in plastic till the so called warranty was up even though the ripped has nothing to do with the so called stain. I spent over $300 on this chair and have talked to other furniture companies that have told me that the chair should hold up in normal wear and tear and if not it would be fixed or replaced. I am throughly desposited and upset that I spent that kind of money on a piece of furniture that can't hold up and the company is useless when it comes to resolving the issues.
I have confirmed with the vendor that the legs on the Siena Birch are unfinished wood and are the same legs that are in the showroom. If Ms. [redacted] would like I can send out a new pair of legs straight from the vendor, but I have confirmed they are the same legs that are shown on the website. At this time if Ms. [redacted] is unsatisfied with her purchase she can reselect to a different bed or return the merchandise for a full refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Upon reviewing Mrs. [redacted]’s complaint with the Revdex.com, we have contacted the General Manager for a resolution. In the interest of customer service, the General Manager has scheduled a service technician to visit the residence and replace the seat cushions for the furniture. The chaise portion of the sectional will be replaced with a new chaise of the same collection. The General Manager has contacted the customer and arrangements have been made.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I will not be accepting a credit to the credit one account. I will need a check for that amount. When I paid for installation, it was paid on my debit card. So, they received cash and I want cash back. Further compensation is definitely warranted. All this time has passed and this company has not resolved my issues and NEVER addressed the last delivery per dumping garbage in my bushes. If I have to take this to court, I will and I will be contacting all local news stations. Send my money the same way it was originally paid!
I emailed Mr. [redacted] regarding his refund and letter this morning, 06/22/2015. I have confirmed that his refund was processed and that I will share his feedback and concerns.
On 3/14/2017, Mr. [redacted] made his purchase of a power recliner and a round cocktail table with Value City Furniture. The items on the order were delivered to Mr. [redacted]’s residence on 3/17/2017. We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. The round cocktail table was exchanged on 1/30/2018. If Mr. [redacted] has any other questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
the complimentary box spring wasn't complimentary but was because your company left something out in an order that I paid almost a 1000 dollars for in which I have to already begin paying when merchandise wasn't received prior to thirty minutes ago, the 100 dollars will not work because after waiting ALL that time without living room furniture, the sofa comes with a knick here and appears as if it was used. The only thing that arrived in plastic were the pillows. The sofa base did not. Now, the last time I checked when I purchased the couch back in Oct prior to this order for a separate occasion, it came FULLY wrapped in plastic without the arms on the bottom put on or anything. All that was completed by me and the couch was brand new. Also, i've been charged two months INTEREST already for something I just purchased. WHERE THEY DO THAT AT? This cannot be verified as brand new, so again we have a NEW issue outside of the bed issue that's now resolved and the love seat arriving GOD KNOWS WHEN. This type of service is unacceptable and I feel that I should be duly compensated for it for the issues that have arise as well as the time that I HAVE TO TAKE OUT OF MY BUSY SCHEDULE to deal with this. Also, on the invoices, it is MR. [redacted] not MS. Thanks. Therefore, a valid credit amount to me would be 450. Look into all of the issues and you would agree.
On 05/17/2015, Mr. [redacted] purchased the 2 piece Landon leather sectional. The merchandise was delivered to Ms. [redacted]’s residence on 05/21/2015.Upon receiving Mr. [redacted]’s complaint I have spoken to the store Manager who has advised me that he has contacted Mr. [redacted] and left him a voicemail. I am...
aware that we can offer Mr. [redacted] a reselect to a new sectional with an in-store credit of $2000. At this time the store Manager feels that a full refund is not an option but is willing to speak with Mr. [redacted] to discuss other options. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 12/11/2011, Ms.[redacted] purchased the Mason Brown sofa and loveseat. The merchandise was delivered to Ms.[redacted]’s residence on 12/21/2011.Upon reviewing Ms.[redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the interest of customer service,...
the General Manager has approved for Ms.[redacted] to receive an in-store credit that can be used to exchange the furniture for another item in the store. The Assistant Manager has contacted Ms.[redacted] to review these options and is currently awaiting a return call. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms.[redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 01/02/2016, Ms. [redacted] purchased the Mandalay Chocolate 4-piece sofa, loveseat, ottoman and chair and half. Ms. [redacted] also purchased the Monterey cocktail table and two Monterey end tables. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on...
02/06/2016. On 02/08/2016, Ms. [redacted] notified Store Personnel regarding the front door to her residence was taken down. Ms. [redacted] advised that contract delivery did not assemble the front door back on the hinges and also caused damage to her floors. After receiving Ms. [redacted]’s Revdex.com complaint we sent this to the General Manager. The contract delivery team has reached out to Ms. [redacted]. Ms. [redacted] has advised that she is awaiting the estimate and will notify contract delivery once she receive the estimate to repair. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.